Historial de interrupciones de Keeping

1. 24 de septiembre de 2026 a las 15:19 UTCinvestigating

   Estamos viendo desaceleraciones ocasionales de la aplicación, posiblemente relacionadas con cuestiones de corriente avanzada con nuestro balanceador de carga patrocinado por GCP. Estamos investigando.

2. 24 de septiembre de 2026 a las 19:18 UTCidentified

   Hemos identificado el problema y estamos trabajando con Google Cloud Platform para resolver. Algunos usuarios pueden experimentar desaceleraciones o errores intermitentes al acceder a la aplicación.

3. 24 de septiembre de 2026 a las 21:24 UTCmonitoring

   Seguimos monitoreando que hay una solución en nuestro balanceador de carga. Los usuarios pueden seguir experimentando una carga de página larga ocasional.

4. 25 de septiembre de 2026 a las 11:54 UTCmonitoring

   Seguimos monitoreando a medida que una solución se extiende a través de nuestro balanceador de carga global.

5. 25 de septiembre de 2026 a las 15:09 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 1 de septiembre de 2026 a las 15:31 UTCinvestigating

   Actualmente estamos investigando esta cuestión.

2. 1 de septiembre de 2026 a las 15:33 UTCinvestigating

   Seguimos investigando esta cuestión.

3. 1 de septiembre de 2026 a las 16:02 UTCmonitoring

   Un sistema amplio Google Cloud está afectando a Keeping - estamos monitoreando mientras el sistema se recupera.

4. 1 de septiembre de 2026 a las 16:15 UTCmonitoring

   Google Cloud Platform experimentó un gran outage a partir de las 10:44 EDT. Mantenerse es alojado en Google Cloud Platform, por lo que nuestros servicios fueron afectados. La rehabilitación está en efecto y el servicio está siendo restaurado. https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev

5. 1 de septiembre de 2026 a las 17:05 UTCmonitoring

   El GCP sigue resolviendo la causa raíz pero todos los sistemas de mantenimiento están plenamente operativos y seguimos monitoreando.

6. 1 de septiembre de 2026 a las 21:48 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 27 de febrero de 2026 a las 17:36 UTCinvestigating

   We are currently investigating an issue with ticket delivery.

2. 27 de febrero de 2026 a las 21:02 UTCresolved

   This incident has been resolved.

1. 27 de febrero de 2026 a las 7:58 UTCinvestigating

   We are currently investigating this issue.

2. 27 de febrero de 2026 a las 8:19 UTCresolved

   Ticket delivery has returned to normal.

1. 18 de noviembre de 2025 a las 11:58 UTCinvestigating

   We are investigating issues with Cloudflare, our global DNS provider.

2. 18 de noviembre de 2025 a las 12:18 UTCmonitoring

   Cloudflare appears to have resolved the issue, we are continuing to monitor.

3. 18 de noviembre de 2025 a las 12:26 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 18 de noviembre de 2025 a las 13:14 UTCmonitoring

   Cloudflare is still resolving the issue and service remains intermittent. We are investigating workarounds. https://www.cloudflarestatus.com/

5. 18 de noviembre de 2025 a las 14:30 UTCmonitoring

   We are continuing to monitor and investigate workarounds.

6. 18 de noviembre de 2025 a las 14:31 UTCmonitoring

   Cloudflare is continuing to remediate the issue and we are investigating workarounds. Service remains intermittent based on your geographic location.

7. 18 de noviembre de 2025 a las 14:45 UTCmonitoring

   We've implemented a workaround which should restore service for most users. Full recovery is ongoing as Cloudflare continues to remediate on their end.

8. 18 de noviembre de 2025 a las 15:33 UTCresolved

   This issue appears resolved - please restart your Chrome Browser if you are still experiencing issues, or reach out to [email protected].

1. 10 de noviembre de 2025 a las 15:54 UTCmonitoring

   We've identified an issue that caused a slowdown in website performance and ticket syncing. The issue has been resolved and we are monitoring the system as it recovers.

2. 10 de noviembre de 2025 a las 16:08 UTCmonitoring

   We're still seeing slowdowns in app performance and are continuing to investigate

3. 10 de noviembre de 2025 a las 16:23 UTCinvestigating

   We're still seeing slowdowns in app performance and are continuing to investigate.

4. 10 de noviembre de 2025 a las 17:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Thanks for your patience here!

5. 10 de noviembre de 2025 a las 18:31 UTCresolved

   This incident has been resolved - please contact [email protected] if you are still experiencing issues.

1. 26 de septiembre de 2025 a las 13:57 UTCidentified

   We've identified an issue that prevents the "lightning bolt" (Knowledge Base) button from appearing when replying to a Keeping ticket. This is affecting a small subset of users. For now, the workaround is to "pop out" the reply via the button in the upper right corner when composing a reply. This will restore the buttons until we resolve the issue.

2. 1 de octubre de 2025 a las 15:28 UTCresolved

   The latest version of the Keeping Chrome Extension resolves this issue. Please update your Chrome Extension if you are experiencing this issue.

1. 18 de septiembre de 2025 a las 15:05 UTCinvestigating

   We are currently investigating issues with "Sign in with Google". Our initial investigation would indicate that there is a global outage for Google's OAuth platform.

2. 18 de septiembre de 2025 a las 15:14 UTCinvestigating

   We can confirm there there is a global outage of Google's OAuth service ("Sign in with Google"). We are monitoring, there is no current workaround.

3. 18 de septiembre de 2025 a las 15:27 UTCmonitoring

   Google appears to have resolved the issue. We are monitoring.

4. 18 de septiembre de 2025 a las 15:59 UTCresolved

   This incident has been resolved. We will continue to monitor for any regressions.

1. 12 de septiembre de 2025 a las 13:40 UTCinvestigating

   We are currently investigating sending errors related to our email sending provider, Mailgun. https://status.mailgun.com/

2. 12 de septiembre de 2025 a las 13:44 UTCidentified

   Mailgun has identified the issue and is working on a fix. In the meantime, we recommend responding to Keeping tickets in the Keeping app at https://app.keeping.com/inbox.

3. 12 de septiembre de 2025 a las 14:30 UTCmonitoring

   Mailgun has identified the issue and has implemented a fix. We are monitoring the results.

4. 12 de septiembre de 2025 a las 15:40 UTCresolved

   This incident has been resolved.

1. 3 de agosto de 2025 a las 14:18 UTCidentified

   Google has made a change to how it filters the Gmail Inbox, preventing Keeping tickets from being displayed in some cases. We've pushed an update to the Chrome Webstore which resolves the issue - it is currently being reviewed. If you are affected by this issue, you may use the Keeping App to access your tickets, or contact [email protected] if you would like instructions to manually update your Chrome Extension. We expect the new Extension to be approved by the Webstore team in the next 48 hours.

2. 5 de agosto de 2025 a las 12:51 UTCmonitoring

   The Keeping Chrome extension has been updated in the Chrome Webstore. The update should be pushed to you automatically, but you can uninstall and reinstall the Keeping Chrome extension to speed up the process. Please feel free to reach out to [email protected] if you are still experiencing issues after updating your Extension.

3. 7 de agosto de 2025 a las 15:14 UTCresolved

   This incident has been resolved.

1. 31 de julio de 2025 a las 15:02 UTCinvestigating

   We are currently investigating performance issues with the Keeping Sidebar.

2. 31 de julio de 2025 a las 15:19 UTCmonitoring

   A fix has been implemented and we are now monitoring.

3. 31 de julio de 2025 a las 15:34 UTCresolved

   This incident has been resolved.

1. 12 de junio de 2025 a las 18:40 UTCinvestigating

   We are investigating issues with signing into the main Keeping application.

2. 12 de junio de 2025 a las 18:47 UTCidentified

   Due to a widespread Google Cloud outage, parts of Keeping are temporarily down. We're monitoring closely and will be back to normal as soon as it's resolved. Thank you for your patience!

3. 12 de junio de 2025 a las 19:51 UTCidentified

   Google has identified the root cause and is rolling out a fix. We are still experiencing issues with email syncing and login - we'll post another update as the situation develops.

4. 12 de junio de 2025 a las 20:24 UTCmonitoring

   Google has fixed the issue, and services are beginning to return to normal. We are continuing to monitor.

5. 12 de junio de 2025 a las 20:56 UTCresolved

   This incident has been resolved.

1. 13 de marzo de 2025 a las 11:52 UTCinvestigating

   We are investigating an issue with our email backbone provider, MailGun. Incoming email is delayed.

2. 13 de marzo de 2025 a las 12:22 UTCidentified

   MailGun is not accepting email to incoming.keeping.com. We are working with MailGun to resolve the issue.

3. 13 de marzo de 2025 a las 13:13 UTCidentified

   The issue has been identified - we are waiting for MailGun to resolve the issue. Only mailboxes connected via forwarding are affected.

4. 13 de marzo de 2025 a las 14:12 UTCmonitoring

   MailGun has resolved the issues and emails should be flowing again. We are monitoring the fix.

5. 13 de marzo de 2025 a las 15:02 UTCresolved

   Starting at approximately 5:05 AM Eastern Daylight Time, our primary email backbone provider, MailGun, experienced an issue with the domain where we receive inbound emails on our customer's behalf. They resolved the issue at approximately 10:05 Eastern Daylight Time.

1. 10 de enero de 2025 a las 14:33 UTCinvestigating

   We are currently experiencing delays with email syncing - the team is investigating.

2. 10 de enero de 2025 a las 14:57 UTCinvestigating

   The issue has been identified, and mitigation is in progress.

3. 10 de enero de 2025 a las 16:45 UTCinvestigating

   The issue has been resolved - the team will continue to monitor.

4. 10 de enero de 2025 a las 16:46 UTCresolved

   This incident has been resolved.

1. 7 de noviembre de 2024 a las 22:10 UTCidentified

   Google is rolling out a new version of Gmail that may disrupt the opening of the right sidebar when viewing a Keeping ticket. A fix for this issue is included in version 6.6.3 of the Keeping Chrome extension, which has been submitted to the Chrome Web Store. The update will be automatically pushed to users once approved. For users affected by this issue, please access your tickets via https://app.keeping.com/inbox until the issue is resolved.

2. 8 de noviembre de 2024 a las 13:07 UTCresolved

   Version 6.6.3 of the Keeping Chrome Extension is now available in the Chrome Web Store and resolves this issue. If your extension hasn’t updated automatically, please follow these instructions to update it manually: https://docs.keeping.com/help/setup/manually-updating-the-extension

1. 13 de septiembre de 2024 a las 15:53 UTCinvestigating

   We are seeing elevated errors from the Gmail API when syncing a connected mailbox. We are investigating.

2. 13 de septiembre de 2024 a las 16:30 UTCinvestigating

   The API Keeping uses to connect to Gmail is still returning elevated errors. We are continuing to investigate the issue.

3. 13 de septiembre de 2024 a las 16:37 UTCidentified

   We've identified the issue and are working to mitigate.

4. 13 de septiembre de 2024 a las 16:49 UTCidentified

   We are continuing to work on a fix for this issue.

5. 13 de septiembre de 2024 a las 16:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 13 de septiembre de 2024 a las 20:05 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 13 de septiembre de 2024 a las 20:05 UTCresolved

   This incident has been resolved.

1. 16 de julio de 2024 a las 15:39 UTCmonitoring

   The Keeping Chrome Extension and web application are experiencing connectivity issues due to an outage with our primary hosting provider. We've remediated the issue and are monitoring.

2. 16 de julio de 2024 a las 18:49 UTCresolved

   This incident has been resolved.

3. 16 de julio de 2024 a las 19:17 UTCpostmortem

   ### Postmortem: Service Outage on July 16, 2024 **Incident Summary:** On 9:05 am EDT July 16, 2024, Keeping experienced intermittent connection issues that lasted approximately 2 hours. The outage affected both the Keeping Chrome Extension and the main application website at https://app.keeping.com/ **Timeline:** * **9:05 am EDT:** Initial reports of the website being inaccessible were received. * **9:07 am EDT** : Incident response team was alerted and began investigation. * **9:25 am EDT** : Root cause identified as a Denial of Service attack on Keeping’s hosting provider, Gigalixir. * **9:30 am EDT**: Mitigation steps initiated. * **10:25 am EDT**: Website functionality partially restored. * **11:00 am EDT**: Full service restored and confirmed stable. **Root Cause:** The outage was caused by [a SYN flood attack on Gigalixir’s load balancers](https://gigalixir.com/blog/gcp-us-central-service-outage/). Gigalixir is Keeping’s primary web hosting provider. **Impact:** During the outage, access to Keeping’s main web application was severely limited \(or impossible\), and syncing between agent accounts and shared mailboxes was paused. No data was lost.

1. 16 de julio de 2024 a las 15:27 UTCresolved

   Due to an outage with our primary hosting provider, the Keeping Sidebar and app experienced connectivity issues from 9:57 am EDT to 10:14 am EDT. This issue is now resoloved.