Historial de interrupciones de Klarna

1. 29 de julio de 2026 a las 17:58 UTCinvestigating

   Actualmente estamos experimentando problemas con Merchant Onboarding a través de la aplicación Guías de Integración en Portal Merchant en todas las regiones. Estamos trabajando para restaurar el servicio lo antes posible. Gracias por su paciencia.

2. 29 de julio de 2026 a las 19:29 UTCinvestigating

   Todavía estamos investigando el tema. Gracias por su paciencia.

3. 29 de julio de 2026 a las 20:56 UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

4. 29 de julio de 2026 a las 22:01 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

5. 29 de julio de 2026 a las 22:20 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 24 de julio de 2026 a las 8:07 UTCinvestigating

   Algunos clientes en iOS (Safari / Chrome) pueden ser incapaces de terminar el checkout de Klarna en modo popup después de iniciar sesión. Android y el control de escritorio no están afectados. Causa: cambio de navegador de terceros. Estamos trabajando para restaurar los servicios lo antes posible. Gracias por su paciencia.

2. 24 de julio de 2026 a las 8:40 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. 27 de julio de 2026 a las 14:20 UTCmonitoring

   El período de vigilancia muestra mejoras, sin embargo, los equipos siguen trabajando en la plena recuperación y siguen vigilando.

4. 31 de julio de 2026 a las 13:40 UTCmonitoring

   El período de vigilancia sigue mostrando una mejora de las medidas de mitigación anteriores. Los equipos están implementando activamente correcciones adicionales y facilitando gradualmente mejoras para los comerciantes afectados, al tiempo que continúan trabajando en la recuperación completa y monitorear el impacto.

5. 4 de agosto de 2026 a las 11:50 UTCmonitoring

   Los equipos están probando activamente correcciones hoy, con la lista de comerciantes que se espera empezar de mañana. El trabajo continúa matriculando a todos los comerciantes afectados restantes en la solución y validando la solución para la base mercante más amplia.

6. 7 de agosto de 2026 a las 13:40 UTCmonitoring

   El despliegue de Merchant muestra una mejora significativa. Los equipos continuarán monitoreando hasta que todos los comerciantes afectados sean inscritos.

Traducido automáticamente desde la actualización oficial del incidente.

1. 1 de junio de 2026 a las 9:47 UTCinvestigating

   We are currently experiencing a service disruption affecting some of our customer support availability. We are actively working to restore full support capacity as quickly as possible. We apologies for any inconvenience.

2. 1 de junio de 2026 a las 11:21 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 de junio de 2026 a las 11:48 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 1 de junio de 2026 a las 12:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 1 de junio de 2026 a las 12:58 UTCresolved

   This incident has been resolved, and Customer Service operations have been fully restored across all regions.

1. 8 de mayo de 2026 a las 1:28 UTCinvestigating

   We are currently experiencing a service disruption affecting Klarna services in the United States. Some customers and merchants may be unable to access certain features, including shopping, payments, customer service, communications, and the Merchant Portal. We have identified the root cause as an infrastructure issue with our cloud provider and are actively working to resolve it. All other regions are unaffected. Thank you for your patience.

2. 8 de mayo de 2026 a las 1:44 UTCidentified

   We are seeing some recovery of service for multiple services - we are monitoring this closely while also actively working on resolving this issue.

3. 8 de mayo de 2026 a las 2:48 UTCidentified

   We are still working on a resolution, while monitoring updates from our cloud infrastructure provider.

4. 8 de mayo de 2026 a las 4:06 UTCmonitoring

   We have implemented a fix that should help with the resolution of this issue, we are currently monitoring the outcome of this fix.

5. 8 de mayo de 2026 a las 5:02 UTCmonitoring

   We are seeing recovery on additional services, we are still monitoring the issue closely.

6. 8 de mayo de 2026 a las 6:52 UTCmonitoring

   We are seeing continued recovery across all services. At this time, the only remaining impact is related to recent card transactions not being visible in the app for US users. Send outs and notifications for those purchases may also be delayed.

7. 8 de mayo de 2026 a las 10:23 UTCmonitoring

   Recovery is continuing across impacted US services. The main remaining user impact is that some recent Klarna Card transactions may not yet appear in-app, and related purchase notifications/sendouts can be delayed. We have implemented mitigation and are actively monitoring stability and full catch-up. Root cause remains tied to a cloud infrastructure provider issue.

8. 8 de mayo de 2026 a las 12:05 UTCresolved

   This incident has been resolved.

1. 7 de mayo de 2026 a las 8:14 UTCinvestigating

   We are currently experiencing a service disruption affecting payment status notifications, order updates, including webhook deliveries for consumers and merchants in the EU region. This may result in delayed or missing updates. We are working to restore the service as soon as possible. Thank you for your patience

2. 7 de mayo de 2026 a las 13:59 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 7 de mayo de 2026 a las 13:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7 de mayo de 2026 a las 16:44 UTCresolved

   This incident has been resolved.

1. 30 de abril de 2026 a las 12:07 UTCinvestigating

   We are currently experiencing a degradation to banking in the Klarna App and Klarna Card in the EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. 30 de abril de 2026 a las 12:27 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 de abril de 2026 a las 12:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 de abril de 2026 a las 12:44 UTCresolved

   This incident has been resolved.

1. 26 de abril de 2026 a las 12:12 UTCinvestigating

   We are currently experiencing a BankID outage in Norway and Finland. We are working to restore the service as soon as possible. Thank you for your patience.

2. 26 de abril de 2026 a las 12:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 de abril de 2026 a las 12:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 de abril de 2026 a las 12:56 UTCresolved

   This incident has been resolved.

1. 18 de abril de 2026 a las 3:32 UTCinvestigating

   We are currently experiencing a degradation of SMS OTP Authentication in the Klarna App in US region, due to a third-party provider disruption. Our providers have identified the issue and are actively working on a resolution. Thank you for your patience.

2. 18 de abril de 2026 a las 5:41 UTCresolved

   This incident has been resolved.

1. 17 de abril de 2026 a las 11:50 UTCinvestigating

   We are currently experiencing a degradation to direct payments in the Klarna App in EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. 17 de abril de 2026 a las 12:38 UTCresolved

   This incident has been resolved.

1. 9 de abril de 2026 a las 8:37 UTCinvestigating

   We are currently experiencing issues with a subset of our Merchant Settlements / Payouts. We are working to restore the service as soon as possible. Thank you for your patience.

2. 9 de abril de 2026 a las 9:19 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9 de abril de 2026 a las 11:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 de abril de 2026 a las 9:43 UTCresolved

   All pending merchant payouts have now been successfully triggered. These payouts will be processed according to standard banking timelines.

1. 30 de marzo de 2026 a las 8:59 UTCinvestigating

   Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue

2. 30 de marzo de 2026 a las 9:22 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 de marzo de 2026 a las 9:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 de marzo de 2026 a las 9:50 UTCresolved

   This incident has been resolved.

1. 25 de marzo de 2026 a las 11:10 UTCinvestigating

   We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.

2. 25 de marzo de 2026 a las 11:41 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25 de marzo de 2026 a las 11:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 25 de marzo de 2026 a las 11:56 UTCresolved

   This incident has been resolved.

1. 22 de marzo de 2026 a las 11:03 UTCinvestigating

   We are currently observing abnormal conversion rate behaviour for token charges in United States on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. 22 de marzo de 2026 a las 12:21 UTCresolved

   Issue has been resolved.

1. 22 de marzo de 2026 a las 3:26 UTCinvestigating

   We are currently observing abnormal conversion rate behavior for token charges in Europe on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. 22 de marzo de 2026 a las 5:15 UTCresolved

   This incident has been resolved.

1. 17 de marzo de 2026 a las 12:24 UTCinvestigating

   We are currently experiencing a degradation to Purchase Flow in Norway. We are working to restore the service as soon as possible. Thank you for your patience.

2. 17 de marzo de 2026 a las 17:24 UTCresolved

   This incident has been resolved.

1. 11 de marzo de 2026 a las 16:18 UTCinvestigating

   A service degradation has been identified affecting Klarna's in-store payment service. Klarna is actively investigating the issue and implementing mitigation measures. Service functionality may be impacted during this time. Further updates will be communicated as information becomes available.

2. 11 de marzo de 2026 a las 18:19 UTCresolved

   This incident has been resolved.

1. 10 de marzo de 2026 a las 17:33 UTCinvestigating

   We are currently experiencing issues with the Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.

2. 10 de marzo de 2026 a las 19:47 UTCresolved

   This incident has been resolved.

1. 9 de marzo de 2026 a las 23:45 UTCinvestigating

   We are currently experiencing a global degradation to our search feature in the Klarna App. We are working to restore the service as soon as possible. Thank you for your patience.

2. 10 de marzo de 2026 a las 0:12 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 de marzo de 2026 a las 0:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 de marzo de 2026 a las 0:55 UTCresolved

   This incident has been resolved.

1. 4 de marzo de 2026 a las 12:54 UTCinvestigating

   We are currently experiencing issues with Merchant Disputes in all regions. We are working to restore the service as soon as possible. Thank you for your patience.

2. 4 de marzo de 2026 a las 13:45 UTCresolved

   This incident has been resolved.

1. 17 de febrero de 2026 a las 2:01 UTCinvestigating

   We are currently experiencing a degradation to Klarna Payments using Swish in Sweden due to a maintenance at Swish https://status.swish.nu/incidents/fx3mycd6pw05. We are monitoring the situation to restore the service as soon as possible. Thank you for your patience.

2. 17 de febrero de 2026 a las 2:04 UTCidentified

   Maintenance at Swish: https://status.swish.nu/incidents/fx3mycd6pw05

3. 17 de febrero de 2026 a las 4:04 UTCresolved

   This incident has been resolved.