Historial de interrupciones de Lattice

1. 21 de agosto de 2026 a las 17:19 UTCinvestigating

   Lattice está experimentando un incidente en la página de recomendaciones del ciclo de compensación de administración. La tabla Recomendaciones está mostrando un error de "algo equivocado".

2. 21 de agosto de 2026 a las 17:22 UTCidentified

   Nuestro equipo ha identificado la causa raíz subyacente y está implementando una solución para resolver los administradores de errores ver en la página Recomendaciones del Ciclo de Compensación.

3. 21 de agosto de 2026 a las 18:00 UTCmonitoring

   Se ha desplegado una solución. Admins viewing Compensation Cycle Recommendations should refrescar la página y ver datos con éxito. Seguiremos monitoreando por el momento.

4. 21 de agosto de 2026 a las 18:24 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 20 de agosto de 2026 a las 20:23 UTCresolved

   Lattice experimentó un problema con Lattice AI Agent y Evidencia-Based Reviews generación entre 12:30pm Pacífico y 1:15pm Pacífico. El agente de inteligencia artificial y la generación de comentarios basados en pruebas han sido restaurados.

Traducido automáticamente desde la actualización oficial del incidente.

1. 18 de agosto de 2026 a las 21:32 UTCmonitoring

   Durante aproximadamente 30 minutos, los mensajes de correo electrónico y Slack no enviaron. Se ha desplegado una solución, y los nuevos mensajes están enviando como se espera. Los mensajes enviados durante la ventana afectada pueden retrasarse. Seguimos vigilando el servicio.

2. 18 de agosto de 2026 a las 21:33 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 14 de agosto de 2026 a las 19:32 UTCresolved

   From 10:52–11:36 AM PDT, some users may have experienced issues logging in, making changes in Lattice, or using API requests to create or update data. This issue has now been resolved.

1. 10 de agosto de 2026 a las 13:39 UTCinvestigating

   Lattice está experimentando una interrupción en los horarios automatizados del ciclo de revisión. Todos los ciclos de revisión en un cronograma automatizado no han movido su estado hacia adelante y los recordatorios automatizados no han enviado desde el jueves. Nuestro equipo está trabajando activamente para identificar la causa raíz subyacente e implementar una solución.

2. 10 de agosto de 2026 a las 15:20 UTCidentified

   Nuestro equipo ha identificado la causa raíz subyacente y está implementando una solución. Se realizarán todos los cambios en el estado del ciclo de examen perdido y se enviarán notificaciones asociadas.

3. 10 de agosto de 2026 a las 17:06 UTCidentified

   Lattice is currently processing all missed review cycle state updates and notifications. Review cycles will be moved to the proper intended status and reminder notifications will be sent for all scheduled events between Thursday, August 6th and today.

4. 10 de agosto de 2026 a las 17:58 UTCresolved

   All delayed review cycle state updates and notifications have now been sent. Automated review schedules are operating on time.

Traducido automáticamente desde la actualización oficial del incidente.

1. 6 de agosto de 2026 a las 23:14 UTCinvestigating

   Some users who previously had Slack notifications active now have Slack notifications deactivated. These can be reactivated in Profile -> Manage Settings -> Notifications. Our engineering team is actively investigating.

2. 7 de agosto de 2026 a las 0:51 UTCresolved

   Slack notification settings have now been restored.

1. 5 de agosto de 2026 a las 3:37 UTCinvestigating

   After editing Default roles, the displayed counts for viewable and editable field-level permissions may be incorrect until the page is refreshed. As a workaround, refresh the page after saving. Our engineering team is actively investigating.

2. 5 de agosto de 2026 a las 18:07 UTCidentified

   Our team has identified the underlying root cause and will be implementing a fix shortly.

3. 5 de agosto de 2026 a las 20:14 UTCresolved

   This issue has been resolved.

1. 24 de julio de 2026 a las 11:46 UTCresolved

   Cloudflare, un proveedor de corriente avanzada, está experimentando un problema. Esto afectó temporalmente el rendimiento del sitio de Lattice y causó errores de tiempo de conexión para algunos usuarios. El rendimiento de la celosía ha vuelto a la normalidad. Nuestro Equipo de Ingeniería sigue vigilando la situación.

Traducido automáticamente desde la actualización oficial del incidente.

1. 8 de junio de 2026 a las 12:54 UTCresolved

   We are aware of an issue present over the weekend that meant that an error message appeared when attempting to end goals as complete or incomplete. Our Engineering Team have released a fix for this issue, and this has now been resolved.

1. 5 de mayo de 2026 a las 9:45 UTCinvestigating

   Our Engineering Team is aware of degraded performance and long loading times for the login page, with some users experiencing long page load times for different areas in Lattice. We are investigating the issue.

2. 5 de mayo de 2026 a las 11:02 UTCresolved

   Our Engineering Team has investigated this issue, and we are seeing a restoration of performance across Lattice. We will be continuing to investigate the root cause behind the slow down.

1. 14 de abril de 2026 a las 12:59 UTCinvestigating

   Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at [email protected].

2. 14 de abril de 2026 a las 13:05 UTCidentified

   The issue has been identified, users can chat in to Customer Care and they will go directly to a live agent for support.

3. 14 de abril de 2026 a las 14:00 UTCresolved

   This incident has been resolved, users can now chat into Lattice and the FIN Bot will escalate to a live agent if needed.

1. 9 de abril de 2026 a las 1:49 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 9 de abril de 2026 a las 3:52 UTCresolved

   This incident has been resolved.

1. 8 de abril de 2026 a las 16:48 UTCidentified

   Users may see a Something Went Wrong error when accessing Goals in Lattice. The issue has been identified, and a fix is being implemented.

2. 8 de abril de 2026 a las 18:26 UTCresolved

   This issue has been resolved.

1. 26 de marzo de 2026 a las 22:49 UTCidentified

   When viewing shared review packets, if a score has been calibrated, the manager rating reflects the calibrated rating. The issue has been identified and a fix is being implemented.

2. 27 de marzo de 2026 a las 1:08 UTCresolved

   This incident has been resolved.

1. 26 de marzo de 2026 a las 20:35 UTCinvestigating

   We are experiencing an intermittent issue where the OpenAI model is not responding to requests, which is impacting the Lattice Agent. As a result, users may notice that the Agent occasionally does not respond to requests. We are currently investigating this issue.

2. 26 de marzo de 2026 a las 20:48 UTCidentified

   A solution has been identified and a fix is being implemented.

3. 26 de marzo de 2026 a las 22:18 UTCresolved

   This incident has been resolved.

1. 25 de marzo de 2026 a las 23:17 UTCidentified

   Review packets are showing pre-calibrated scores, even when calibrated ratings are present. The issue has been identified and a fix is being implemented.

2. 26 de marzo de 2026 a las 2:26 UTCresolved

   This incident has been resolved.

1. 24 de marzo de 2026 a las 14:05 UTCresolved

   Users may have seen slowness or pages failing to load across the Lattice application between 8:00am and 8:05am ET. This incident has been mitigated and Lattice performance is back to normal. Our Engineering Team is investigating the root cause behind the slowdown.

1. 26 de febrero de 2026 a las 14:58 UTCresolved

   An issue with an upstream provider, AWS, caused an outage of the Lattice platform. We have confirmed the issue has been resolved from our upstream provider, and we are actively monitoring.

1. 12 de febrero de 2026 a las 22:00 UTCinvestigating

   We are currently investigating an issue that prevents admins from exporting PowerPoint slides from Engagement survey results.

2. 12 de febrero de 2026 a las 22:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 de febrero de 2026 a las 23:46 UTCresolved

   This incident has been resolved.

1. 2 de febrero de 2026 a las 21:34 UTCinvestigating

   Our upstream provider, Courier, is currently experiencing an issue which is affecting our ability to successfully redirect email links. This has also caused a delay to all Lattice product notifications sent via email, MS Teams, or Slack. Our Engineering Team are aware of this issue, and are actively investigating the effects of this downtime on our services.

2. 2 de febrero de 2026 a las 22:29 UTCresolved

   Courier is reporting that a fix has been implemented and the issue has been resolved, and we are seeing the Lattice application redirect emails successfully. Our Engineering Team will continue to monitor the effects of this downtime on our services. All Lattice product notifications that were delayed as a result of this incident have now been delivered. Some notifications may have been delayed by up to one day.