Historial de interrupciones de Lifesize Cloud

1. 7 de octubre de 2026 a las 7:47 UTCinvestigating

   Servicio de Gestión de Llamadas – Comunidad Europea Usuarios Incapaces de unirse a Lifesize Multiparty Calls y Connect+ GW Calls. Punto a puntos las llamadas están funcionando bien.

2. 7 de octubre de 2026 a las 9:27 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. 7 de octubre de 2026 a las 10:55 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 4 de septiembre de 2026 a las 13:25 UTCidentified

   Servicio de Gestión de Llamadas – Región América Usuarios Incapaces de unirse a Lifesize Multiparty Calls, Point to points calls are working fine.

2. 4 de septiembre de 2026 a las 14:52 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. 4 de septiembre de 2026 a las 18:37 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 4 de septiembre de 2026 a las 13:20 UTCresolved

   Servicio de gestión de llamadas – Región de EE.UU. Usuarios Incapaces de unirse a Lifesize Multiparty Calls, Point to points calls are working fine.

Traducido automáticamente desde la actualización oficial del incidente.

1. 25 de marzo de 2026 a las 14:15 UTCinvestigating

   We are currently investigating this issue.

2. 25 de marzo de 2026 a las 15:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 de marzo de 2026 a las 16:32 UTCresolved

   This incident has been resolved.

1. 17 de marzo de 2026 a las 13:52 UTCinvestigating

   We are currently investigating this issue.

2. 17 de marzo de 2026 a las 13:52 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 de marzo de 2026 a las 14:23 UTCidentified

   The issue has been identified, and our team is currently working on a fix. At this time, point-to-point calls or calls with two participants in the VMR are working fine. The issue is observed only when there are more than three participants in the meeting room.

4. 17 de marzo de 2026 a las 14:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 17 de marzo de 2026 a las 17:36 UTCresolved

   This incident has been resolved.

1. 21 de enero de 2026 a las 13:52 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 21 de enero de 2026 a las 13:56 UTCidentified

   We have identified the issue, and the fix is currently being deployed. We will keep you posted on the progress.

3. 21 de enero de 2026 a las 15:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21 de enero de 2026 a las 17:21 UTCresolved

   This incident has been resolved.

1. 20 de octubre de 2025 a las 12:36 UTCmonitoring

   We have observed service degradation on Lifesize cloud Platform, due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Now we confirm all our services are working fine at the moment and we are actively monitoring the platform. Once we receive confirmation from AWS services partner regarding the resolution, we will mark this incident as resolved.

2. 20 de octubre de 2025 a las 12:36 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 20 de octubre de 2025 a las 14:20 UTCidentified

   We are observing early signs of recovery; however, Multiway Call services and Connect Plus Gateway calls may still experience intermittent failures. Our team is actively working and monitoring the situation to ensure full restoration.

4. 20 de octubre de 2025 a las 20:59 UTCmonitoring

   We are awaiting final confirmation of full recovery from our cloud provider and have moved this incident to a Monitoring state. Early mitigation steps to fail over dependencies from the affected region to redundant regions significantly minimized the overall impact.

5. 21 de octubre de 2025 a las 0:39 UTCresolved

   This incident has been resolved.

1. 12 de marzo de 2025 a las 0:56 UTCidentified

   Thank you for your patience while we address an issue with our call service. Some users may be unable to place calls at the moment.

2. 12 de marzo de 2025 a las 1:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 de marzo de 2025 a las 1:25 UTCresolved

   This incident has been resolved.

1. 5 de diciembre de 2024 a las 9:36 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 5 de diciembre de 2024 a las 9:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 de diciembre de 2024 a las 10:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9 de diciembre de 2024 a las 6:13 UTCresolved

   Over the weekend, a fix was implemented to prevent the issue from occurring again.

1. 25 de noviembre de 2024 a las 9:51 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 25 de noviembre de 2024 a las 9:51 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 de noviembre de 2024 a las 11:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 de noviembre de 2024 a las 7:09 UTCresolved

   This incident has been resolved.

1. 1 de octubre de 2024 a las 15:50 UTCidentified

   Lifesize customers are currently encountering challenges with the Microsoft 365 Calendar Service for Icon. Our Engineering team has pinpointed this issue's root cause and is actively involved in resolving it.

2. 3 de octubre de 2024 a las 2:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Customers with Microsoft 365 calendar integration for Icon will need to grant new permissions for Lifesize access to calendars: 1. Navigate to https://manage.lifesize.com/. 2. Log in as an administrator or super user for the account if prompted. 3. In the same browser window or tab, navigate to https://calendarservice.lifesizecloud.com/relink 4. Select Microsoft Office 365 and complete the Microsoft sign-in and permissions consent process. The permissions have changed to work with new APIs from Microsoft.

3. 3 de octubre de 2024 a las 16:00 UTCresolved

   Microsoft has updated the interfaces used by the calendar integration for Lifesize Icon and customers will need to consent to new permissions in order for Icon devices to start receiving events again: https://support.lifesize.com/product/release-notes/cloud-services/#Calendar-Service

1. 29 de agosto de 2024 a las 9:34 UTCinvestigating

   Lifesize video cloud is down, users are unable to log in to the application or manage console. LS cloud using desktop/mobile apps while ICONs are still working fine.

2. 29 de agosto de 2024 a las 9:52 UTCinvestigating

   Meanwhile, our Ops and Eng teams are looking into the issue kindly utilize The guest app "guest.lifesize.com" and our connected Icon systems. The services on them are working fine.

3. 29 de agosto de 2024 a las 10:01 UTCmonitoring

   A fix has been implemented and we are monitoring the result

4. 29 de agosto de 2024 a las 13:41 UTCresolved

   This incident has been resolved.

1. 10 de julio de 2023 a las 6:25 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 10 de julio de 2023 a las 6:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 de julio de 2023 a las 6:45 UTCresolved

   This incident has been resolved.

1. 8 de julio de 2023 a las 3:39 UTCinvestigating

   A call management service encountered an issue that possibly resulted in being unable to Join Point-to-point calls only, calls meetings are working fine. We are continuing to investigate and try to restore the services.

2. 8 de julio de 2023 a las 5:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 de julio de 2023 a las 7:20 UTCresolved

   This incident has been resolved.

1. 8 de julio de 2023 a las 2:04 UTCinvestigating

   We are currently investigating the issue.

2. 8 de julio de 2023 a las 2:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 de julio de 2023 a las 3:03 UTCresolved

   This incident has been resolved.

1. 13 de junio de 2023 a las 20:21 UTCinvestigating

   Call management service encountered an issue that possibly resulted in being unable to Join the cloud meetings via some urls. Investigating.

2. 13 de junio de 2023 a las 20:32 UTCidentified

   Issue traced to underlying service. Awaiting fix.

3. 13 de junio de 2023 a las 20:34 UTCresolved

   This incident has been resolved.

1. 10 de febrero de 2023 a las 21:10 UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. 10 de febrero de 2023 a las 22:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 de febrero de 2023 a las 23:50 UTCresolved

   This incident has been resolved.

1. 9 de febrero de 2023 a las 16:49 UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. 9 de febrero de 2023 a las 18:34 UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

3. 10 de febrero de 2023 a las 0:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 de febrero de 2023 a las 13:37 UTCresolved

   This incident has been resolved.

1. 7 de febrero de 2023 a las 16:20 UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console few of the users might be experiencing the issue in viewing stored Recording.

2. 7 de febrero de 2023 a las 17:28 UTCmonitoring

   The services restored to normal and we are monitoring further.

3. 7 de febrero de 2023 a las 19:02 UTCresolved

   This incident has been resolved.

1. 14 de diciembre de 2022 a las 16:47 UTCinvestigating

   Thank you for your patience while we address an issue with the web console. You may be unable to access your web console at this time.

2. 14 de diciembre de 2022 a las 17:07 UTCresolved

   This incident has been resolved.