Se ha determinado la cuestión y se está aplicando una solución.
resolved
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Interrupción de los servicios de apoyo
Comenzó 16 de septiembre de 2026 a las 8:44 UTC · 4h 18m
OutageIncidente mayor
Componentes afectados
Lyyti Support
investigating
Actualmente estamos experimentando una perturbación de nuestros servicios de apoyo debido a un outage con nuestro proveedor de servicios. Usted puede experimentar retrasos en los tiempos de respuesta o dificultad para llegar a nuestro equipo de apoyo a través de todos los canales.
monitoring
Se implementó una solución y nuestros servicios de apoyo parecen estar disponibles de nuevo. Tenga en cuenta que todavía pueden ocurrir demoras y perturbaciones. Estamos monitoreando la situación.
resolved
Los servicios de apoyo están plenamente operativos sin interrupciones.
Traducido automáticamente desde la actualización oficial del incidente.
Problemas de entrega de correo electrónico a las direcciones Microsoft 365
Comenzó 4 de septiembre de 2026 a las 12:11 UTC · 1h 16m
IssuesIncidente menor
Componentes afectados
Messaging
identified
Debido a un problema global en el entorno Microsoft 365, estamos experimentando problemas de entrega de correo electrónico a Microsoft direcciones de correo electrónico hospedadas. Estamos monitoreando la situación.
resolved
El problema global de Microsoft 365 ha sido resuelto, y la entrega de correo electrónico ha vuelto a la normalidad. Cualquier correo electrónico retrasado afectado por el outage está siendo actualmente resentido.
Traducido automáticamente desde la actualización oficial del incidente.
Major outage
Comenzó 1 de julio de 2026 a las 7:06 UTC · 2h 20m
The issue has been identified and a fix is being implemented.
monitoring
We are continuing to monitor for any further issues.
identified
We're currently experiencing unusual high amounts of traffic.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
postmortem
**Status update: Service disruption on 1 July 2026**
On Monday 2026-07-01, between 07:00 and 08:55 UTC, Lyyti experienced unavailability and degraded performance affecting Lyyti core, including Portal, registration pages, API, integrations and mobile apps.
Due to unforeseen circumstances, a high-traffic registration event triggered multiple edge cases in our system, resulting in significantly higher than expected load on our servers, which in turn caused slowness and disruption to our normal services. This was more than a routine traffic spike, and our team worked throughout the incident to restore full service.
As part of our post-mortem analysis, we have identified the underlying causes. We have since deployed fixes to mitigate the identified issues and prevent this from happening again.
We apologize for the inconvenience caused by this outage. If you have any further questions regarding this incident, do not hesitate to contact us.
We're currently investigating a major outage, no data is lost or corrupted.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Issues with generating invoices
Comenzó 15 de mayo de 2026 a las 7:41 UTC · 47m
IssuesIncidente menor
Componentes afectados
Lyyti registration
investigating
We are currently investigating this issue.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Issues with the email editor
Comenzó 30 de abril de 2026 a las 9:44 UTC · 9m
IssuesIncidente menor
Componentes afectados
MessagingLyyti Portal
investigating
We are currently investigating this issue.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Partial outage with Support services
Comenzó 27 de abril de 2026 a las 11:43 UTC · 1h 47m
OutageIncidente mayor
Componentes afectados
Lyyti Support
investigating
We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Knowledge base unavailable (Lyyti Portal is working as usual)
Comenzó 23 de marzo de 2026 a las 8:37 UTC · 3h 6m
IssuesIncidente menor
Componentes afectados
Lyyti Support
investigating
We are currently experiencing issues with our knowledge base and Lyyti's help articles are therefore unavailable. We're investigating the issue and hope to resolve it quickly.
investigating
We are continuing to investigate this issue.
resolved
Knowledge base is available again!
Issues with Material bank file uploads
Comenzó 18 de marzo de 2026 a las 7:47 UTC · 11m
IssuesIncidente menor
Componentes afectados
Lyyti Portal
investigating
We are currently investigating this issue.
identified
The issue has been identified and a fix is being implemented.
resolved
This incident has been resolved.
Message statuses not reflected
Comenzó 20 de febrero de 2026 a las 17:00 UTC · 2d 21h
IssuesIncidente menor
resolved
Statuses for outbound email messages were not properly reflected in the messaging statistics in Lyyti Portal. The status update was out of order between Friday 18:50 UTC and Monday 13:25 UTC, and mail statuses updated during this time will unfortunately not be reflected in the messaging statistics in Lyyti Portal.
Rest assured that the incident only concerns the visibility of message statuses. Email messages has been delivered as normal during the whole period of this incident.
We are sorry for the inconvenience caused by this issue.
Message statuses are not reflected properly
Comenzó 18 de febrero de 2026 a las 12:53 UTC · 2h 46m
IssuesIncidente menor
Componentes afectados
Messaging
investigating
Since approximately 8:40 UTC today, statuses for outbound email messages are not properly reflected in the messaging statistics in Lyyti Portal. This causes all messages to be shown as 'sent' regardless of the actual status. In other words, statuses like 'opened', 'clicked', 'bounced', 'blocked', are not currently reflected for most messages sent today.
Rest assured that messages are being delivered as normal, and the issue at hand only concerns the statistics and the visibility of statuses for specific messages.
We are investigating the issue together with the email service provider, and we will let you know once the issue has been resolved.
monitoring
The cause for the issue with the statuses has been located and the issue has been resolved. Email status updates are currently flowing normally, but it will take a moment for the statuses for the last few hours to be updated within Lyyti.
We are monitoring the situation and will close the incident once all statuses have been properly updated.
resolved
Retroactive email statuses that had accumulated during the day have been updated, and statuses are updating in real-time as of approximately 14:05 UTC. This incident has been resolved.
Support services are down
Comenzó 5 de diciembre de 2025 a las 9:10 UTC · 15m
OutageIncidente crítico
Componentes afectados
Lyyti Support
investigating
Our support services are currently unavailable due to a major Cloudfare outage. We're monitoring the situation.
monitoring
Our support services are slowly up and running again.
resolved
The incident has been resolved and our support services are up and running again.
Lyyti modules inaccessible
Comenzó 7 de noviembre de 2025 a las 13:28 UTC · 33m
OutageIncidente mayor
Componentes afectados
Event WebsitesPulse EVS
investigating
We are currently investigating this issue.
identified
The initial root cause is still being investigated. An operational issue affecting a cluster compute node was identified and the node has been recreated.
Service has been restored, and we are monitoring the cluster for full stability.
monitoring
The operational issue has been mitigated, and services are now reporting as operational. We are under a period of enhanced monitoring.
A key cluster compute node, which was previously unavailable, has been successfully recreated and brought back online.
We are now closely monitoring the stability and performance of the cluster. We continue to investigate the root cause of the initial compute node failure.
resolved
This incident has been resolved.
Issues with Event Websites and Pulse EVS
Comenzó 2 de octubre de 2025 a las 6:34 UTC · 35m
OutageIncidente crítico
Componentes afectados
Event WebsitesPulse EVS
investigating
We are currently investigating this issue.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Delay in email send outs
Comenzó 30 de septiembre de 2025 a las 10:28 UTC · 4h 21m
IssuesIncidente menor
Componentes afectados
Messaging
investigating
We are currently experiencing a delay in email send outs. Messages will be delivered, but with a delay. We're currently investigating the issue with our email service provider.
identified
The issue has been identified and a fix is being implemented by our email service provider.
resolved
This incident has been resolved.
Modules backend unresponsive
Comenzó 11 de septiembre de 2025 a las 8:45 UTC · 21m
OutageIncidente mayor
Componentes afectados
Event WebsitesPulse EVS
investigating
We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Intermittent unavailability of web services
Comenzó 12 de agosto de 2025 a las 15:00 UTC · 0m
OutageIncidente mayor
resolved
Due to abnormally high load on some production servers, our web services experienced an intermittent outage between 15:00-15:10 UTC. This resulted in momentary inability to access event registration pages and other web services.
The underlying causes have been analyzed and fixes are being implemented to prevent similar outages from occurring in the future.
We are sorry for the inconvenience caused by this outage.
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
The root cause for the incident was related to code changes that were deployed into production by our production team. Despite being properly reviewed and approved, the code changes caused unforeseen issues under certain circumstances. As a result, there were issues accessing Lyyti's services between 10:00-10:23 UTC.
We are sorry for the inconvenience caused by this outage.