Historial de interrupciones de Macmillan Learning Achieve

1. 17 de septiembre de 2026 a las 13:32 UTCinvestigating

   Nuestro equipo técnico está investigando activamente un tema que está dando lugar a asignaciones que fueron completadas por estudiantes que no informan al libro de calificaciones y en algunos casos siguen mostrando como "En Progreso". **No se han perdido calificaciones.** Los grados se registran en el fondo, pero no aparecerán en los libros de calificaciones del Sistema de Gestión de Aprendizaje local ni en el Achieve ni en el downstream. Los estudiantes pueden seguir presentando asignaciones y calificaciones eventualmente aparecerán en el libro de calificaciones. Seguiremos enviando actualizaciones hasta que los grados estén reportando como se espera.

2. 17 de septiembre de 2026 a las 17:53 UTCresolved

   Esta cuestión se resolvió y todas las asignaciones terminadas deberían aparecer como tales con los grados que informan al libro de calificaciones. **No se requiere ninguna acción de instructores o estudiantes ya que todo el trabajo presentado fue preservado. Las colas de sincronización de grado se aclararán automáticamente a medida que los sistemas externos de gestión de aprendizaje (Canvas, Blackboard, etc.) terminen de procesar los datos acumulados para cursos integrados**

Traducido automáticamente desde la actualización oficial del incidente.

1. 1 de mayo de 2026 a las 16:33 UTCidentified

   Instructors are encountering issues with Canvas modules not being selectable and errors when accessing Macmillan/BFW Course Tools for their Achieve integration.  A support case has been opened with Instructure, and we will provide updates as we learn more. Please follow the Canvas Instructure status page (https://status.instructure.com/) for additional details.

2. 1 de mayo de 2026 a las 16:53 UTCmonitoring

   We are continuing to monitor an issue that some instructors may have encountered where Canvas modules were not selectable, and/or they received errors when accessing Macmillan/BFW Course Tools for their Achieve integration. We advise impacted customers to reregister their grade sync tokens by following these instructions: https://mhe.my.site.com/macmillanlearning/s/article/Using-Macmillan-Course-Tools-in-your-Canvas-course#token. Please continue to follow the Canvas Instructure status page (https://status.instructure.com/) for additional details.

3. 4 de mayo de 2026 a las 13:04 UTCresolved

   We believe the issues some instructors encountered with Canvas modules not being selectable and errors when accessing Macmillan/BFW Course Tools for their Achieve integration are now resolved. Please visit the Canvas Instructure status page (https://status.instructure.com/) for more details about the incident. We sincerely appreciate your patience!

1. 12 de marzo de 2026 a las 15:40 UTCinvestigating

   We are currently experiencing a delay in student grades appearing in the gradebook. Student grades are NOT lost. No further action needs to be taken and the grades do eventually appear. Our technical teams are actively engaged and working on addressing the issue. We will provide an update when we have more information.

2. 12 de marzo de 2026 a las 17:00 UTCresolved

   Our team identified the issue causing the delay in grades reporting to the gradebook. The team then implemented a fix and all grades are now reporting to the gradebook.

1. 27 de enero de 2026 a las 15:51 UTCinvestigating

   There have been reports that some users are experiencing an issue with LearningCurve assignments. Our team is investigating. If your LearningCurve activity is blank, please try our troubleshooting steps (https://mhe.my.site.com/macmillanlearning/s/article/Assignments-appearing-blank-or-not-loading) and specifically, please clear your browser's cache and cookies and then refresh the page.

2. 28 de enero de 2026 a las 15:25 UTCidentified

   We are experiencing an issue where LearningCurve/adaptive quizzing assignments may appear blank for students. Our technical team believes they have identified the issue and they are testing a fix. We will have more information after 1pm ET. While we work on a fix, students who are experiencing this issue should follow the troubleshooting steps -- https://mhe.my.site.com/macmillanlearning/s/article/Assignments-appearing-blank-or-not-loading -- specifically, please clear browser's cache and cookies and then refresh the page.

3. 28 de enero de 2026 a las 18:55 UTCidentified

   We are experiencing an issue where LearningCurve/adaptive quizzing assignments may appear blank for students. Our technical team believes they have identified a fix and they are in the final phase of testing. The team is targeting a 7am (eastern time) deployment. We do not anticipate downtime associated with the deployment. Until then, students who are experiencing this issue should follow the troubleshooting steps -- https://mhe.my.site.com/macmillanlearning/s/article/Assignments-appearing-blank-or-not-loading -- specifically, please clear browser's cache and cookies and then refresh the page.

4. 29 de enero de 2026 a las 12:44 UTCresolved

   We released a fix this morning that resolved the issue that some students were experiencing when trying to access LearningCurve/Adaptive Quizzing assignments. Services are now fully restored. Our team will continue to monitor the system. Thank you for your patience!

1. 22 de enero de 2026 a las 19:26 UTCinvestigating

   Earlier today, some Higher Ed customers reported issues loading their eBook tab within Achieve. Most commonly, impacted customers are seeing a "cw-services-live.macmillanlearning.com refused to connect" error message. The team is actively addressing the issue, and we will provide further updates as soon as possible. For now, we recommend that instructors make at least one reading activity visible in their course, as students can access their eBook from either an available reading activity on their Course Home page or through their VitalSource Bookshelf.

2. 23 de enero de 2026 a las 13:48 UTCresolved

   This incident has been resolved and the system is functioning normally. The team will continue to monitor performance.

1. 12 de enero de 2026 a las 21:50 UTCinvestigating

   We are currently investigating an issue affecting our Higher Ed users who see long load times or blank pages when attempting to access Achieve. We will share more updates as soon as they are available.

2. 12 de enero de 2026 a las 22:53 UTCmonitoring

   Achieve is loading as normal. Our teams are monitoring the system.

3. 13 de enero de 2026 a las 14:44 UTCresolved

   Achieve is working as expected. The team will continue to monitor performance.

1. 4 de diciembre de 2025 a las 13:20 UTCinvestigating

   Achieve is experiencing issues. The team is aware and engaged to bring the system back online.

2. 4 de diciembre de 2025 a las 15:11 UTCmonitoring

   Our product team has identified the underlying cause of the issue and has restored Achieve for our Higher Ed customers on https://achieve.macmillanlearning.com/. They are currently working to restore Achieve for our High School customers on https://achieve.bfwpub.com/. We appreciate your patience as we work on restoring all of our Achieve services.

3. 4 de diciembre de 2025 a las 15:18 UTCresolved

   This incident has been resolved as all Achieve services are now functioning as expected.

1. 7 de noviembre de 2025 a las 15:14 UTCidentified

   Starting around 11:45 PM EST on Thursday evening (11/7), a subset of Achieve assignments began experiencing delays in displaying saved scores. Our team has confirmed that all grades are saved and have not been lost. We are actively working to resolve the backlog and will provide an update as soon as the issue is resolved.

2. 7 de noviembre de 2025 a las 15:25 UTCresolved

   This issue has been resolved and all scores have been posted. The team will continue to monitor the application throughout the day to ensure there are no additional issues.

1. 20 de octubre de 2025 a las 15:52 UTCinvestigating

   We're currently experiencing service interruptions due to an ongoing AWS outage impacting parts of our system. We appreciate your patience and understanding, and will provide an update as soon as the issue is resolved. You can follow the status of the issue at https://health.aws.amazon.com/health/status.

2. 21 de octubre de 2025 a las 12:47 UTCresolved

   The issue with AWS has been resolved, and all systems are working as expected. You can read more about the incident here: https://health.aws.amazon.com/health/status.

1. 12 de junio de 2025 a las 19:06 UTCresolved

   VitalSource experienced a service disruption impacting multiple systems, including their Bookshelf Online, which prevented our eBooks from loading properly starting around 2 PM ET. The disruption was resolved around 3 PM ET. Please visit the VitalSource Status page (https://status.vitalsource.com/) for further details.

1. 15 de octubre de 2024 a las 18:28 UTCidentified

   LMS Integrated Courses are experiencing a delay in grade syncing from Achieve to the school's Learning Management System. The team has identified the root cause and is preparing a hotfix that should release on Thursday morning. Workaround: If there is an immediate need for grades to be synced to the LMS, instructors can perform a manual grade sync using the course tools in the LMS.

2. 16 de octubre de 2024 a las 22:34 UTCidentified

   Automated grade sync in LMS Integrated Courses will be temporarily disabled at 12:30 AM ET in preparation for the morning's 8 AM ET release which will address the delay in grades to the Learning Management Systems. Automated sync functionality should be restored when the release is complete. An update will be published at that time. Reminder: Instructors can manually sync grades via the course tools in the LMS if immediate updates are needed.

3. 17 de octubre de 2024 a las 13:12 UTCresolved

   The hotfix was successfully deployed this morning and automated grade sync is now working as expected. We will continue to monitor.

1. 12 de octubre de 2023 a las 16:44 UTCinvestigating

   We are actively investigating reports that a subset of Achieve users are receiving an "Unable to access courses (Failed to get template from sever)" error message. We will update as soon as we have more information.

2. 13 de octubre de 2023 a las 14:53 UTCidentified

   The team has identified the issue and is working to implement a permanent fix. If you are still encountering "Unable to access courses (Failed to get template from server)" error message please report it to our support team: https://mhe.my.site.com/macmillanlearning/s/chat-with-us

3. 17 de octubre de 2023 a las 17:12 UTCresolved

   This issue should be resolved as of this morning.

1. 13 de junio de 2023 a las 20:11 UTCinvestigating

   Amazon Web Services (AWS) is currently experiencing a service degradation. Achieve users will notice a delay in assessment scores displaying. All scores are being captured and will display when Amazon restores their services. More information regarding the AWS outage can be found on Amazon's status page https://health.aws.amazon.com/health/status

2. 14 de junio de 2023 a las 12:50 UTCresolved

   Amazon reported at 6:42 PM ET on 6/13/23 that their services have been restored. All Achieve systems are back to normal operation.

1. 12 de enero de 2023 a las 16:12 UTCinvestigating

   We are currently experiencing a delay in processing orders on Student Store. All orders are being processed within 15 minutes. If you recently placed an order and have not received a confirmation email, please do not place a new order. Thank you for your patience while we continue to troubleshoot the issue.

2. 12 de enero de 2023 a las 22:30 UTCinvestigating

   We are continuing to investigate a delay in processing orders on Student Store. All orders are being processed within 30 minutes, with most orders being fulfilled in 15-20 minutes. If you recently placed an order and have not received a confirmation email, please do not place a new order. Thank you for your patience while we continue to troubleshoot the issue.

3. 13 de enero de 2023 a las 19:36 UTCmonitoring

   We are no longer experiencing a delay in processing orders on Student Store. All orders are being fulfilled within normal processing time. We will continue to monitor this issue to ensure normal order fulfillment continues.

4. 17 de enero de 2023 a las 20:53 UTCresolved

   We are no longer experiencing a delay in processing orders on Student Store. All orders are being fulfilled within normal processing time

1. 14 de octubre de 2022 a las 14:02 UTCresolved

   Our product team identified an assessment performance degradation around 5 PM Eastern time yesterday, and the system was restored just before 6 PM. During this time, users may have encountered error messages when accessing assessments in Achieve. You should now be able to access your assessments as expected; however, if you continue to receive any error messages when accessing them, please let us know.

1. 13 de septiembre de 2022 a las 16:11 UTCresolved

   There was a momentary delay in the processing of grades that our technology team identified around 11am. This has been resolved and all grades have been processed. Customers may have experienced delays with seeing their grades in the Achieve gradebook of no more than 40 minutes during this time.

1. 31 de agosto de 2022 a las 18:04 UTCinvestigating

   We are observing a delay in processing of changes made to courseware by instructors. Please note that any changes made and all grades *are still being captured* by the system. They are just processing slower than they should. We are continuing our investigation and will apply a fix and provide more information as soon as we can.

2. 31 de agosto de 2022 a las 22:05 UTCidentified

   A fix has been deployed and we are beginning to see normalization in the processing of courseware changes. We are continuing to test as well as monitoring our progress. We will provide more updates.

3. 31 de agosto de 2022 a las 23:53 UTCresolved

   The fix has been deployed and the system is working as expected. All changes that have been made have been processed and should be reflected in Courseware.

1. 26 de julio de 2022 a las 19:38 UTCresolved

   We are currently investigating an issue where students are receiving a "Sign In Error" message when trying to access an eBook within their course. This is being observed by Achieve users. Our technical team is aware and they are working to resolve this issue. We will update as soon as more information is available. We do apologize for the inconvenience.

2. 26 de julio de 2022 a las 19:41 UTCpostmortem

   Our eBook partner, VitalSource has restored service and given the all clear from their side.

1. 18 de julio de 2022 a las 1:35 UTCinvestigating

   We are currently investigating an issue where some students and instructors are receiving an error message stating "Resource association error - Error: Pool does not have online node", or "Assignment ID not found". Our development team is actively researching this error and we will update as more information becomes available.

2. 18 de julio de 2022 a las 12:52 UTCmonitoring

   Our team has implemented a fix to restore normal performance levels. We are continuing to monitor system performance to ensure assessments continue to function as designed.

3. 18 de julio de 2022 a las 13:46 UTCresolved

   This incident has been resolved. We continue to monitor performance to ensure assessments continue to function as designed.

1. 16 de mayo de 2022 a las 18:48 UTCinvestigating

   We are currently investigating an issue. When some students are attempting to gain access to a course, they are experiencing an "Error 500" Message. We are aware of this and looking into the source of the issue. We will share more updates as soon as they are available.

2. 17 de mayo de 2022 a las 14:09 UTCidentified

   We have identified an issue that when some students are attempting to gain access to a course, they are experiencing an "Error 500" Message. We are aware of this and our team is in the process of implementing a fix that will restore normal performance levels. We will share more updates as soon as they are available.

3. 17 de mayo de 2022 a las 21:16 UTCresolved

   All systems are back online and normal performance levels have been restored.