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    Historial de interrupciones de Magic Labs

    50 incidentes de Magic Labs registrados desde agosto de 2022, con actualizaciones oficiales, componentes afectados, duración y detalles de resolución.

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    Service Interruption

    Comenzó 3 de junio de 2026 a las 17:51 UTC · 43m

    OutageIncidente crítico
    Componentes afectados
    Wallet OperationsAPIAuthentication
    1. 3 de junio de 2026 a las 18:12 UTCinvestigating

      We are currently investigating this issue.

    2. 3 de junio de 2026 a las 18:45 UTCresolved

      This incident has been resolved.

    Partial Degraded Experience

    Comenzó 18 de febrero de 2026 a las 7:15 UTC · 36m

    IssuesIncidente menor
    Componentes afectados
    Wallet Operations
    1. 18 de febrero de 2026 a las 7:15 UTCinvestigating

      We are currently investigating this issue.

    2. 18 de febrero de 2026 a las 7:50 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 18 de febrero de 2026 a las 7:52 UTCresolved

      This incident has been resolved.

    Issues with Signing

    Comenzó 9 de febrero de 2026 a las 19:29 UTC · 36m

    OutageIncidente mayor
    Componentes afectados
    Wallet Operations
    1. 9 de febrero de 2026 a las 19:29 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 9 de febrero de 2026 a las 19:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 9 de febrero de 2026 a las 20:05 UTCresolved

      This incident has been resolved.

    Elevated timeouts in Signing service

    Comenzó 13 de enero de 2026 a las 20:01 UTC · 16m

    OutageIncidente mayor
    1. 13 de enero de 2026 a las 21:23 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 13 de enero de 2026 a las 21:24 UTCresolved

      This incident has been resolved.

    Service Interruption

    Comenzó 5 de diciembre de 2025 a las 9:08 UTC · 14m

    OutageIncidente crítico
    Componentes afectados
    APIDashboardAuthentication
    1. 5 de diciembre de 2025 a las 9:08 UTCinvestigating

      Users unable to login via email or sign messages due to upstream provider outage. We are currently investigating.

    2. 5 de diciembre de 2025 a las 9:15 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5 de diciembre de 2025 a las 9:22 UTCresolved

      This incident has been resolved.

    Service Interruption

    Comenzó 18 de noviembre de 2025 a las 12:52 UTC · 3h 10m

    OutageIncidente mayor
    Componentes afectados
    APIDashboardAuthentication
    1. 18 de noviembre de 2025 a las 12:52 UTCinvestigating

      Users unable to login via email or sign messages due to upstream provider outage. We are currently investigating.

    2. 18 de noviembre de 2025 a las 16:03 UTCresolved

      This incident has been resolved.

    Service Interruption

    Comenzó 18 de noviembre de 2025 a las 11:30 UTC · 0m

    Pending
    1. 18 de noviembre de 2025 a las 12:29 UTCresolved

      Users were unable to login via email or sign messages due to upstream provider outage.

    Service Interruption

    Comenzó 27 de agosto de 2025 a las 0:40 UTC · 1h 5m

    OutageIncidente crítico
    Componentes afectados
    DashboardAuthentication
    1. 27 de agosto de 2025 a las 1:25 UTCinvestigating

      We are currently investigating this issue.

    2. 27 de agosto de 2025 a las 1:45 UTCresolved

      This incident has been resolved.

    Newton Agent History Latency

    Comenzó 11 de junio de 2025 a las 17:26 UTC · 1h 32m

    IssuesIncidente menor
    Componentes afectados
    Newton Agents
    1. 11 de junio de 2025 a las 17:26 UTCidentified

      We've identified an issue causing latency with the Newton Agent History. A fix is in the works.

    2. 11 de junio de 2025 a las 18:58 UTCresolved

      This incident has been resolved.

    Magic is investigating an issue with Newton Agents

    Comenzó 29 de mayo de 2025 a las 5:55 UTC · 1h 7m

    OutageIncidente crítico
    Componentes afectados
    Newton Agents
    1. 29 de mayo de 2025 a las 6:37 UTCidentified

      New agents were unable to be deployed due to a 3rd party service provider outage. We're actively working with them to resolve the service outage.

    2. 29 de mayo de 2025 a las 6:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 29 de mayo de 2025 a las 6:50 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 29 de mayo de 2025 a las 7:01 UTCresolved

      This incident has been resolved.

    Degraded service affecting some customers

    Comenzó 22 de marzo de 2025 a las 14:30 UTC · 10m

    IssuesIncidente menor
    1. 22 de marzo de 2025 a las 23:22 UTCresolved

      Some users experienced degraded service for our email auth flows. This was due to a Cloudflare change against Vercel as noted in the following blog: https://developers.cloudflare.com/changelog/2025-03-22-next-js-vulnerability-waf/

    Degraded performance on Auth and API

    Comenzó 12 de febrero de 2025 a las 3:34 UTC · 3d 20h

    IssuesIncidente menor
    Componentes afectados
    APIAuthentication
    1. 12 de febrero de 2025 a las 3:34 UTCidentified

      We're currently experiencing a degradation in our Auth and Wallet signing processes. The problem has been identified and are working towards a solution.

    2. 13 de febrero de 2025 a las 3:11 UTCidentified

      Our team is making progress on a fix for this issue. We are currently in the testing phase internally to ensure stability and prevent recurrence. We will provide another update as soon as testing is complete.

    3. 14 de febrero de 2025 a las 1:12 UTCmonitoring

      A fix has been implemented and we're monitoring the results.

    4. 15 de febrero de 2025 a las 23:52 UTCresolved

      This incident has been resolved.

    Intermittent Errors

    Comenzó 4 de diciembre de 2024 a las 21:55 UTC · 4h 1m

    IssuesIncidente menor
    Componentes afectados
    APIDashboardAuthentication
    1. 4 de diciembre de 2024 a las 21:55 UTCinvestigating

      We are currently investigating this issue.

    2. 5 de diciembre de 2024 a las 1:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 5 de diciembre de 2024 a las 1:56 UTCresolved

      This incident has been resolved.

    API and Auth endpoints exceeding rate limiting rules

    Comenzó 29 de octubre de 2024 a las 15:30 UTC · 0m

    IssuesIncidente menor
    1. 29 de octubre de 2024 a las 16:28 UTCresolved

      We've identified an issue where customers received a rate limiting response from our systems. We've since mitigated those rate limits and adjusted the rules to allow customer traffic.

    Login issues

    Comenzó 15 de octubre de 2024 a las 17:02 UTC · 1h 49m

    OutageIncidente crítico
    Componentes afectados
    DashboardSMS Delivery
    1. 15 de octubre de 2024 a las 18:36 UTCinvestigating

      We are currently investigating login issues with Dashboard and SMS

    2. 15 de octubre de 2024 a las 18:42 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 15 de octubre de 2024 a las 18:50 UTCresolved

      This incident has been resolved.

    General Outage

    Comenzó 11 de octubre de 2024 a las 22:21 UTC · 1h 14m

    Pending
    Componentes afectados
    APIAuthentication
    1. 11 de octubre de 2024 a las 22:51 UTCinvestigating

      We are currently investigating this issue.

    2. 11 de octubre de 2024 a las 23:20 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 11 de octubre de 2024 a las 23:35 UTCresolved

      This incident has been resolved.

    Emails not sending for applications using Custom Email Provider feature with Postmark SMTP

    Comenzó 16 de septiembre de 2024 a las 5:01 UTC · 8h 12m

    OutageIncidente mayor
    Componentes afectados
    Third Party
    1. 16 de septiembre de 2024 a las 5:01 UTCmonitoring

      Postmark SMTP server outage is causing emails not to send for applications using our Custom Email Provider feature with Postmark. Our team will continue to monitor and update this incident once the issue is resolved.

    2. 16 de septiembre de 2024 a las 13:12 UTCresolved

      This incident was resolved by the Postmark team at 02:45 PDT. https://status.postmarkapp.com/notices/5jmmv4cyfqboak2v-service-issue-outbound-smtp-sending-issues

    Service Impact from Vendor Outage

    Comenzó 7 de agosto de 2024 a las 19:47 UTC · 0m

    OutageIncidente mayor
    Componentes afectados
    DashboardAuthentication
    1. 7 de agosto de 2024 a las 19:47 UTCresolved

      This incident has been resolved.

    User Login Issue

    Comenzó 10 de julio de 2024 a las 22:09 UTC · 0m

    Pending
    1. 10 de julio de 2024 a las 22:09 UTCresolved

      We are currently investigating this issue.

    User Login Issue

    Comenzó 10 de junio de 2024 a las 9:45 UTC · 12h 0m

    Pending
    Componentes afectados
    Authentication
    1. 10 de junio de 2024 a las 22:09 UTCresolved

      This incident has been resolved.