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    Historial de interrupciones de Marvel

    39 incidentes de Marvel registrados desde junio de 2015, con actualizaciones oficiales, componentes afectados, duración y detalles de resolución.

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    Design Tool storage intermittent failures

    Comenzó 7 de agosto de 2024 a las 10:34 UTC · 4d 22h

    OutageIncidente mayor
    Componentes afectados
    Design Tool
    1. 7 de agosto de 2024 a las 10:34 UTCinvestigating

      Our design tool storage system is experiencing intermittent failures that we are currently investigating.

    2. 7 de agosto de 2024 a las 10:42 UTCinvestigating

      We are continuing to investigate this issue.

    3. 7 de agosto de 2024 a las 15:04 UTCmonitoring

      A fix has been implemented and we are monitoring results.

    4. 8 de agosto de 2024 a las 16:54 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 12 de agosto de 2024 a las 8:54 UTCresolved

      Our infrastructure has been upgraded and monitoring has ensured that we are experiencing no more intermittent errors on our design tool storage systems.

    Outage of backend system supporting Marvel

    Comenzó 20 de febrero de 2024 a las 11:02 UTC · 3h 19m

    OutageIncidente mayor
    Componentes afectados
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 20 de febrero de 2024 a las 11:02 UTCinvestigating

      We are currently investigating this issue.

    2. 20 de febrero de 2024 a las 11:43 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 20 de febrero de 2024 a las 11:44 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 20 de febrero de 2024 a las 13:10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 20 de febrero de 2024 a las 14:21 UTCresolved

      Due to a problem with a subsystem responsible for our processing queues we were unable to serve the application. We have failed over to an alternate system and all systems are now operational.

    Infrastructure Outage

    Comenzó 6 de junio de 2023 a las 15:20 UTC · 24m

    OutageIncidente crítico
    Componentes afectados
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 6 de junio de 2023 a las 15:20 UTCinvestigating

      We are currently investigating this issue. Google's infrastructure is potentially having issues with networking and load balancing affecting our service.

    2. 6 de junio de 2023 a las 15:36 UTCidentified

      Confirmed issue with Google's infrastructure.

    3. 6 de junio de 2023 a las 15:38 UTCidentified

      Traffic beginning to hit Marvel's database again. We are monitoring the situation.

    4. 6 de junio de 2023 a las 15:44 UTCresolved

      Marvel is operational again. We will continue to monitor the situation.

    DNS Failure

    Comenzó 19 de febrero de 2023 a las 0:23 UTC · 37m

    Pending
    Componentes afectados
    Design syncProject EditorPrototypesGraphQL Platform APIDesign Tool
    1. 19 de febrero de 2023 a las 0:23 UTCinvestigating

      We are currently investigating this issue.

    2. 19 de febrero de 2023 a las 1:00 UTCresolved

      This incident has been resolved.

    Parts of the service are not responding

    Comenzó 14 de diciembre de 2022 a las 12:10 UTC · 6m

    IssuesIncidente menor
    Componentes afectados
    Sketch pluginProject EditorPrototypesGraphQL Platform API
    1. 14 de diciembre de 2022 a las 12:10 UTCinvestigating

      We are currently investigating an issue where prototypes and some parts of the system are not responding.

    2. 14 de diciembre de 2022 a las 12:15 UTCresolved

      The incident has been resolved.

    Marvel web app is experiencing intermittent outages

    Comenzó 3 de diciembre de 2022 a las 1:24 UTC · 43m

    Pending
    Componentes afectados
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 3 de diciembre de 2022 a las 1:24 UTCinvestigating

      We are currently investigating this issue.

    2. 3 de diciembre de 2022 a las 2:07 UTCinvestigating

      We are continuing to investigate this issue.

    3. 3 de diciembre de 2022 a las 2:07 UTCresolved

      This incident has been resolved.

    Infrastructure Issue

    Comenzó 29 de abril de 2022 a las 6:44 UTC · 57m

    OutageIncidente crítico
    Componentes afectados
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 29 de abril de 2022 a las 6:44 UTCinvestigating

      We are currently investigating this issue.

    2. 29 de abril de 2022 a las 7:03 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 29 de abril de 2022 a las 7:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 29 de abril de 2022 a las 7:41 UTCresolved

      This incident has been resolved.

    Marvel backend update failure

    Comenzó 13 de abril de 2022 a las 10:21 UTC · 2h 51m

    OutageIncidente crítico
    Componentes afectados
    Project EditorPrototypesBillingDesign Tool
    1. 13 de abril de 2022 a las 10:21 UTCinvestigating

      We are currently investigating an issue where a code deploy has disabled our frontend site from functioning.

    2. 13 de abril de 2022 a las 10:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 13 de abril de 2022 a las 10:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 13 de abril de 2022 a las 13:12 UTCresolved

      This incident has been resolved.

    Partial outage due to cache server issue

    Comenzó 21 de septiembre de 2021 a las 6:30 UTC · 14m

    IssuesIncidente menor
    Componentes afectados
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 21 de septiembre de 2021 a las 6:30 UTCinvestigating

      We are currently investigating this issue.

    2. 21 de septiembre de 2021 a las 6:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 21 de septiembre de 2021 a las 6:44 UTCresolved

      This incident has been resolved.

    Design API backend Issue

    Comenzó 21 de julio de 2021 a las 16:40 UTC · 3h 58m

    OutageIncidente mayor
    Componentes afectados
    Sketch pluginDesign syncDesign Tool
    1. 21 de julio de 2021 a las 16:40 UTCinvestigating

      We are currently investigating this issue.

    2. 21 de julio de 2021 a las 19:19 UTCinvestigating

      We are continuing to investigate an issue with a third party data provider which is impacting on new design documents being created. Document retrieval and some updates are still working. We are working with the provider to identify the source of the issue and solve it as soon as possible.

    3. 21 de julio de 2021 a las 20:14 UTCidentified

      Our provider has identified the source of the issue and is attempting a fix. New designs are now available to be created again, with updates and document fetches also now fully available. We will continue to monitor the issue.

    4. 21 de julio de 2021 a las 20:24 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 21 de julio de 2021 a las 20:37 UTCresolved

      This incident has been resolved.

    CDN hosting service experiencing issues

    Comenzó 8 de junio de 2021 a las 9:58 UTC · 3h 56m

    IssuesIncidente menor
    Componentes afectados
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 8 de junio de 2021 a las 9:58 UTCinvestigating

      We are currently investigating an issue with our edge content network having a failure. Our service is currently unavailable at this time

    2. 8 de junio de 2021 a las 10:27 UTCinvestigating

      The outage is affecting specific locations where Fastly is down. We are still able to host to a number of countries globally.

    3. 8 de junio de 2021 a las 10:46 UTCmonitoring

      Our CDN provider appears to be addressing the issue and we are seeing some of the service reappear in different locations.

    4. 8 de junio de 2021 a las 11:19 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 8 de junio de 2021 a las 13:54 UTCresolved

      This incident has been resolved.

    Issue with application servers: http 503

    Comenzó 24 de mayo de 2021 a las 13:28 UTC · 3m

    OutageIncidente crítico
    Componentes afectados
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 24 de mayo de 2021 a las 13:28 UTCinvestigating

      We are currently investigating the issue and will update you as soon as we can.

    2. 24 de mayo de 2021 a las 13:31 UTCinvestigating

      We are continuing to investigate this issue.

    3. 24 de mayo de 2021 a las 13:32 UTCresolved

      Incident resolved

    Unsplash API integration failure

    Comenzó 10 de marzo de 2021 a las 15:59 UTC · 3h 24m

    OutageIncidente mayor
    Componentes afectados
    Design Tool
    1. 10 de marzo de 2021 a las 15:59 UTCinvestigating

      We are currently investigating an issue with our Unsplash Image API integration which is failing to load images added to a design in our design tool.

    2. 10 de marzo de 2021 a las 16:48 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 10 de marzo de 2021 a las 18:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 10 de marzo de 2021 a las 19:23 UTCresolved

      This incident has been resolved.

    Issue serving Design tool, Sketch and Handoff

    Comenzó 19 de enero de 2021 a las 11:12 UTC · 31m

    OutageIncidente crítico
    Componentes afectados
    Sketch pluginDesign syncDesign Tool
    1. 19 de enero de 2021 a las 11:12 UTCidentified

      We are currently fixing an issue that affects the Design Tool, Sketch and Handoff. These features are currently offline.

    2. 19 de enero de 2021 a las 11:42 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 19 de enero de 2021 a las 11:43 UTCresolved

      Fixed, but we will continue to monitor.

    Global CDN disruption

    Comenzó 12 de enero de 2021 a las 15:59 UTC · 57m

    IssuesIncidente menor
    Componentes afectados
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 12 de enero de 2021 a las 15:59 UTCinvestigating

      Our CDN provider Fastly is experiencing some issues https://status.fastly.com/incidents/1rbr326kjsmt

    2. 12 de enero de 2021 a las 16:53 UTCmonitoring

      Fastly has a fix out and they are monitoring.

    3. 12 de enero de 2021 a las 16:55 UTCresolved

      This incident has been resolved.

    Degraded operations due to Google service outage.

    Comenzó 14 de diciembre de 2020 a las 12:24 UTC · 3h 29m

    IssuesIncidente menor
    Componentes afectados
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 14 de diciembre de 2020 a las 12:24 UTCinvestigating

      We are currently investigating this issue.

    2. 14 de diciembre de 2020 a las 12:47 UTCmonitoring

      Google appear to have stabilised their performance issues and the service appears to be back to normal operation, we will continue monitoring to ensure everything is working correctly.

    3. 14 de diciembre de 2020 a las 15:53 UTCresolved

      This incident was Google related and appears resolved their end.

    Backend sync queues degraded

    Comenzó 30 de noviembre de 2020 a las 13:17 UTC · 3h 56m

    IssuesIncidente menor
    Componentes afectados
    Design syncPrototypesGraphQL Platform APIDesign Tool
    1. 30 de noviembre de 2020 a las 13:17 UTCinvestigating

      We are currently investigating this issue.

    2. 30 de noviembre de 2020 a las 13:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 30 de noviembre de 2020 a las 14:39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 30 de noviembre de 2020 a las 17:13 UTCresolved

      This incident has been resolved.

    Backend failure on hosting service

    Comenzó 28 de agosto de 2020 a las 11:10 UTC · 3h 33m

    IssuesIncidente menor
    Componentes afectados
    Blog
    1. 28 de agosto de 2020 a las 11:10 UTCinvestigating

      We are currently investigating this issue.

    2. 28 de agosto de 2020 a las 12:08 UTCidentified

      The issue with the blog not loading is localised so far to locations in the UK, specifically London. We are working with our hosting provider to solve the issue.

    3. 28 de agosto de 2020 a las 12:08 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 28 de agosto de 2020 a las 14:43 UTCresolved

      This incident has been resolved.

    Images not loading for some customers - Image Hosting Provider

    Comenzó 11 de agosto de 2020 a las 7:00 UTC · 0m

    IssuesIncidente menor
    1. 13 de agosto de 2020 a las 17:44 UTCresolved

      An SSL network error prevented certain customers from being able to see images on the platform. This issue was affecting customers utilising internal network proxies which prevented the images from loading due to an SSL Protocol error. All of our images are hosted via our CDN system Fast.ly. We altered the Fastly system to force TLS and HSTS security headers for all clients requesting image URLs and it solved the issue. We are still investigating the root cause of why this suddenly occurred as no configuration was changed or altered in the Fast.ly hosting system. We will be working to determine further with Fastly and our customers to determine the specific conditions leading to the error occurring.

    Design API Node Failure

    Comenzó 14 de junio de 2020 a las 20:18 UTC · 3h 8m

    IssuesIncidente menor
    Componentes afectados
    Design syncDesign Tool
    1. 14 de junio de 2020 a las 20:18 UTCinvestigating

      We are currently investigating this issue.

    2. 14 de junio de 2020 a las 20:33 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 14 de junio de 2020 a las 22:54 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 14 de junio de 2020 a las 23:25 UTCresolved

      This incident has been resolved.