Historial de interrupciones de Mindtickle

1. 24 de octubre de 2026 a las 13:19 UTCresolved

   Resumen • Dos vulnerabilidades críticas en el tiempo de ejecución de PHP (“PHP2Shell”) fueron divulgadas públicamente el 21 de octubre de 2026. • La plataforma Mindtickle, incluyendo sitios de aprendizaje de clientes y implementaciones de dominio personalizado, se construye principalmente en Go, JavaScript, TypeScript, Python y Java, y no se ve afectada. Componente afectado • Un componente de soporte utilizado PHP: el servicio de backend para el formulario de respuesta de “Informe un problema”. Está separado de las funciones de búsqueda y chat de partículas de ayuda en el mismo panel de soporte, que se ejecutan en otros servicios y no se ven afectados. • Sirve el formulario de comentarios y recibe un informe cuando un usuario envía uno. El servicio envía el informe a la ayuda de nuestro equipo de apoyo. • Funciona separadamente de la plataforma central Mindtickle. No es parte de cómo se sirven los sitios de aprendizaje, cómo se registran los usuarios o cómo se almacenan o procesan los datos de aprendizaje y de inquilinos. No tiene acceso a los sistemas que contienen esos datos. Remediación • El 23 de octubre de 2026, aplicamos los cambios de configuración atenuantes recomendados en la asesoría de seguridad de PHP para reducir el riesgo de explotación mientras preparamos la actualización. • El 24 de octubre de 2026, actualizamos el componente a PHP 8.3.36, la versión fija, en todas las regiones de producción y verificamos la fijación. • También añadimos un control de llenado de solicitudes como medida de defensa en profundidad. El componente permaneció en servicio durante todo el tiempo, sin tiempo de inactividad. Investigación • Revisamos los registros del 20 de octubre de 2026, el día antes de la divulgación pública, a través de la rehabilitación el 24 de octubre de 2026. • No encontramos evidencia de explotación ni evidencia de que se accedieron o expusieron datos de clientes. No se requieren medidas • No es necesario rotar contraseñas, claves de API, configuraciones de SSO o credenciales de integración. • Continuamos monitoreando y actualizaremos esta página si algo cambia. • Para preguntas, pruebas de apoyo, o una certificación formal, email [email protected] .

Traducido automáticamente desde la actualización oficial del incidente.

1. 21 de septiembre de 2026 a las 13:13 UTCinvestigating

   Actualmente los usuarios no pueden acceder a la plataforma Mindtickle. Los usuarios que ya están conectados no son impactados y pueden continuar utilizando la plataforma. Nuestro equipo está investigando activamente el tema.

2. 21 de septiembre de 2026 a las 13:53 UTCidentified

   Hemos identificado la causa raíz del problema de inicio de sesión y estamos trabajando en un parche.

3. 21 de septiembre de 2026 a las 15:10 UTCmonitoring

   Estamos viendo signos de recuperación, y algunos usuarios ahora deben ser capaces de conectarse a la plataforma Mindtickle. Seguimos monitoreando la recuperación y el trabajo a través de los usuarios afectados restantes.

4. 21 de septiembre de 2026 a las 15:46 UTCmonitoring

   Actualización: La funcionalidad de inicio de sesión ha sido restaurada para la mayoría de los usuarios. Seguiremos vigilando de cerca la plataforma para garantizar la plena recuperación y estabilidad.

5. 21 de septiembre de 2026 a las 16:42 UTCresolved

   El número de login que afecta a la plataforma se ha resuelto, y los usuarios ahora pueden iniciar sesión normalmente. La interrupción duró de 04:52 AM PT a 9:42 AM PT. No se afectaron los datos del cliente. Los usuarios que ya estaban conectados a Mindtickle pudieron acceder a la plataforma sin preocupaciones. Sentimos la interrupción que causó esto. Si todavía no puede acceder, póngase en contacto con nosotros @ [email protected]. Completaremos un postmortem interno y publicaremos el RCA aquí dentro de los próximos días.

Traducido automáticamente desde la actualización oficial del incidente.

1. 16 de septiembre de 2026 a las 13:33 UTCidentified

   Somos conscientes de un problema que afecta a los flujos de trabajo relacionados con Salesforce, causado por una salida continua en el lado de Salesforce. Este no es el resultado de un problema dentro de Mindtickle. Qué afecta: Los clientes que utilizan la integración de Salesforce pueden ver fallos o retrasos en los siguientes: 1. Integración Salesforce (SFDC): sincronización de datos CRM, provisión/sincronización de los usuarios, recomendaciones de módulos/sets, y sincronización de rendimiento de los estudiantes a Salesforce 2. Sala de Ventas Digitales: sincronización de oportunidades, contactos, creación de espacios automáticos para las oportunidades de Salesforce y cuentas de Salesforce, y actividad de escritura de sala de nuevo a Salesforce. La funcionalidad Core DSR (crear y compartir habitaciones, contenido, análisis) sigue disponible. 3. Llamar a AI: mapear grabaciones a los registros de Salesforce y mostrar campos de oportunidad/cuenta de Salesforce en una reunión una vez que esté disponible, empujando información de llamada a Salesforce y captura de llamadas de Salesforce Dialer. La funcionalidad Core Call AI (grabación, transcripción, perspicacias) sigue disponible. Lo que no está afectado: Los flujos de trabajo de Non-Salesforce, la funcionalidad de los productos básicos y los clientes que no utilizan la integración de Salesforce funcionan normalmente. Estamos monitoreando activamente el outage de Salesforce y evaluando el impacto.

2. 16 de septiembre de 2026 a las 17:01 UTCresolved

   Se ha resuelto la salida de Salesforce y todos los flujos de trabajo afectados están operando normalmente.

Traducido automáticamente desde la actualización oficial del incidente.

1. 31 de agosto de 2026 a las 11:08 UTCinvestigating

   Vendedor Copilot está experimentando altas tasas de error debido a un outage downstream en el centro de datos de Azure apoyando este caso de uso. Además, el soporte de chat de Mindtickle puede experimentar fallos en la generación de respuestas a sus consultas.

2. 31 de agosto de 2026 a las 11:40 UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

3. 31 de agosto de 2026 a las 12:10 UTCmonitoring

   se ha aplicado una solución y estamos monitoreando la situación.

4. 31 de agosto de 2026 a las 13:06 UTCresolved

   El incidente se ha resuelto y todos los sistemas están en funcionamiento.

Traducido automáticamente desde la actualización oficial del incidente.

1. 19 de agosto de 2026 a las 17:16 UTCinvestigating

   Estamos investigando un problema en el que un subconjunto de clientes puede ver los datos estadísticos en ciertos informes analíticos, específicamente: SSR, Paneles Personalizados, Gestor " Informes de Relación y Resúmenes / Informes de Adopción / Performance. Otros informes y áreas de productos no son afectados. Si sus análisis reflejan los datos actuales, no se necesita ninguna acción. Publicaremos una actualización en breve.

2. 20 de agosto de 2026 a las 2:07 UTCresolved

   Esta cuestión se resuelve. Todos los informes afectados están mostrando datos actuales. Gracias por su paciencia.

Traducido automáticamente desde la actualización oficial del incidente.

1. 13 de junio de 2026 a las 0:35 UTCinvestigating

   We are currently experiencing a partial service disruption on Mindtickle platform. Users may encounter errors, intermittent failures, or degraded performance across the platform. Our engineering team is actively investigating and mitigating the issue while closely monitoring recovery efforts.

2. 13 de junio de 2026 a las 0:51 UTCidentified

   We have identified the cause of the elevated error rates and are deploying mitigation measures. We are monitoring the platform closely and working to restore normal service.

3. 13 de junio de 2026 a las 1:01 UTCmonitoring

   Mitigation has been deployed and services are operating normally. We are continuing to monitor the platform closely to ensure stability.

4. 15 de junio de 2026 a las 3:36 UTCresolved

   The incident has been resolved and services are operating normally. We will continue to monitor the platform to ensure stability. A detailed Root Cause Analysis will be shared shortly.

5. 18 de junio de 2026 a las 12:24 UTCpostmortem

   # **Incident Summary** On June 12, 2026, Mindtickle experienced a service disruption caused by an unexpected surge in processing activity within one of our backend workflows. The resulting increase in downstream traffic exceeded the capacity of a critical platform dependency, leading to service degradation and eventual unavailability. The issue was mitigated by reducing processing throughput and allowing affected systems to recover. **Impact Duration:** **3 hours and 15 minutes**. ## **Impact** During the incident window, customers may have experienced: * Delays in invitation-related workflows * Elevated latency and intermittent errors across affected services * Temporary degradation of platform functionality dependent on the impacted backend systems ## **Incident Timeline** * ‌**Jun 12, 03:00 PM**: A critical backend dependency becomes saturated, resulting in service degradation and elevated error rates. * **Jun 12, 03:15 PM**: The issue is detected through automated monitoring and customer reports. Investigation begins. * **Jun 12, 04:50 PM**: Mitigation measures are implemented to reduce processing throughput and stabilize affected systems. * **Jun 12, 05:46 PM**: Platform functionality is restored fully ## **Root Cause** A backend workflow generated a significantly higher volume of processing activity than historical norms. As the system worked through the resulting backlog, requests propagated through multiple downstream services, creating sustained load across the platform. While each component behaved as designed, the combined volume exposed capacity and protection gaps within the processing chain. The resulting amplification effect overwhelmed a critical backend dependency, causing service degradation and eventual unavailability. ## **Resolution** The team mitigated the incident by reducing the rate at which backlog processing occurred, allowing downstream systems to stabilize and recover. Once traffic levels returned to normal operating ranges, affected services resumed normal operation and platform functionality was fully restored. ## **Corrective and Preventive Actions** * Introduce rate limiting and additional safeguards for high-volume processing workflows to prevent a single workflow from generating excessive downstream load. * Implement backpressure, circuit-breaking, and load-shedding mechanisms across critical processing paths to better protect downstream dependencies during traffic spikes. * Review platform capacity limits, concurrency settings, and monitoring to improve resilience and provide earlier visibility into abnormal processing patterns.

1. 3 de junio de 2026 a las 17:06 UTCresolved

   On June 2nd, between 7:19 AM PDT and 9:21 AM PDT, our third-party recording provider experienced a disruption that prevented the Call AI bot from joining meetings. A limited number of customers were impacted, and unfortunately, the affected recordings are non-recoverable. We sincerely apologize for the disruption and any impact to your workflows. The issue is fully resolved, and recordings are functioning normally. If your account was affected, your account team will reach out with specific details.

1. 21 de mayo de 2026 a las 15:29 UTCinvestigating

   Users may experience issues starting Two-Way Roleplay sessions. In addition admins may be unable to preview roleplays. The team is actively investigating the issue and working toward resolution.

2. 21 de mayo de 2026 a las 15:59 UTCidentified

   We have identified the root cause as a service disruption at a third-party provider that powers parts of the Two-Way Roleplay workflow. We are actively working with the vendor to restore the service and recover impacted functionality as quickly as possible.

3. 21 de mayo de 2026 a las 17:07 UTCidentified

   Recovery efforts are still ongoing, and we continue to work closely with our third-party partners to restore the impacted service. Our teams remain actively engaged on the issue.

4. 21 de mayo de 2026 a las 17:18 UTCidentified

   We are seeing partial recovery in the impacted service, and some roleplay attempts are now completing successfully. We continue to work with the third-party provider toward full restoration.

5. 21 de mayo de 2026 a las 17:49 UTCmonitoring

   The impacted systems are now operational again, and roleplay workflows are functioning successfully. We are continuing to monitor the systems closely to ensure stability.

6. 21 de mayo de 2026 a las 18:30 UTCresolved

   All impacted systems are now operating normally, and Two-Way Roleplay functionality has been fully restored. We will continue to monitor the systems closely. The incident is now resolved.

1. 18 de mayo de 2026 a las 13:17 UTCinvestigating

   The 'Featured Hubs' widget, wherever used on the Mindtickle platform, is not loading. The Hubs and individual media/assets are working properly. We are currently investigating this. All other capabilities of the Mindtickle platform are operating normally.

2. 18 de mayo de 2026 a las 13:21 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 de mayo de 2026 a las 13:31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 de mayo de 2026 a las 13:55 UTCresolved

   This incident has been resolved. The 'Featured Hubs' widget is now loading as expected, and the Mindtickle platform is fully operational.

1. 11 de mayo de 2026 a las 14:25 UTCinvestigating

   We are currently investigating an issue impacting call recordings in Call AI. Users may experience failures while recording calls. The team is actively working on identifying the root cause and restoring normal functionality. Further updates will be shared shortly.

2. 11 de mayo de 2026 a las 16:35 UTCresolved

   The issue has now been identified and resolved, and Call AI services are operating normally again. We will share a detailed Root Cause Analysis (RCA) shortly.

1. 26 de marzo de 2026 a las 11:50 UTCresolved

   Between 07:50 AM and 11:25 AM PT on March 24, 2026, the Mindtickle platform experienced a service disruption affecting Call Recordings. Full service was restored by 11:25 AM PT. We are currently conducting a thorough investigation and will publish a detailed Root Cause Analysis (RCA) shortly.

2. 27 de marzo de 2026 a las 3:50 UTCpostmortem

   We experienced a service disruption impacting **Call AI bot functionality**. During this time, **select scheduled meetings were affected**, where Call AI bots were unable to join and record. The issue has been fully resolved, and services have returned to normal operation. ‌ **Impact** * Call AI bots were unable to join **select scheduled meetings** * Call recordings and transcriptions were not generated for impacted meetings ‌ **Timeline** * **07:50 AM PT:** Incident began; bots unable to join select meetings * **07:52 AM PT:** Alerts triggered; issue detected and investigation initiated * **09:00 AM PT:** Root cause identified within Call AI bot infrastructure * **10:15 AM PT:** Mitigation measures applied; service recovery in progress * **11:25 AM PT:** Service fully restored; bots resumed normal operation ‌ **Root Cause** This incident was caused by a **transient issue within the Call AI bot infrastructure**, which impacted service availability during the affected period. ‌ **Next Steps** * Exploring & implement enhanced failover mechanisms to improve system resilience * Introducing more granular monitoring and alerting for faster detection ‌ We apologize for the inconvenience caused and appreciate your patience.

1. 19 de febrero de 2026 a las 14:33 UTCinvestigating

   we are currently investigating an issue affecting the Analytics Platform. While out of the box dashboards remain functional, users may be unable to open existing custom reports or create new ones. Our engineering team is identifying the root cause, and we will provide an update as soon as more information is available. We apologize for the interruption to your workflow.

2. 19 de febrero de 2026 a las 14:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 de febrero de 2026 a las 14:52 UTCresolved

   We have successfully resolved the issue affecting the Analytics Platform. All custom reports should now load correctly, and the ability to create new reports has been fully restored. Our team has verified the fix, and we are monitoring the system to ensure continued stability. Thank you for your patience while we worked to get this back online.

1. 12 de febrero de 2026 a las 3:29 UTCinvestigating

   We are observing high error rates for both admins and end users for select customer instances. We are investigating the issue and will share an update shortly.

2. 12 de febrero de 2026 a las 3:29 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 de febrero de 2026 a las 3:36 UTCmonitoring

   We have implemented a fix and are monitoring the progress. We are seeing the error rates coming down.

4. 12 de febrero de 2026 a las 3:37 UTCresolved

   The incident has been resolved. All admins and end users should be able to access the platform without any concerns.

1. 6 de febrero de 2026 a las 13:23 UTCresolved

   [Resolved] A subset of customers (admins only) experienced intermittent failures when admins attempted to upload content to the platform. End users were not impacted and were able to view existing content without issues. The issue has been resolved, and all admin content upload workflows are operating as expected. Incident Timeline Start Time: 05 Feb 2026, 11:15 PM PT Resolved Time: 06 Feb 2026, 05:12 AM PT We will share a detailed RCA once the post-incident review is complete.

1. 18 de noviembre de 2025 a las 14:45 UTCidentified

   The Two-Way Roleplay Missions feature is currently experiencing an outage and is inaccessible. This is a direct consequence of the ongoing, widespread Cloudflare network outage. We are closely monitoring Cloudflare's recovery efforts and expect the service to be restored as soon as their network disruption is resolved.

2. 18 de noviembre de 2025 a las 14:54 UTCmonitoring

   Cloudflare has confirmed the deployment of a fix for the underlying network issue. We are now observing a significant decrease in error rates on our platform, with Two-Way Roleplay Missions starting to become accessible again. We will continue to monitor the platform closely as services stabilize, and will post a final resolution notice once all operations are confirmed to be fully back to normal.

3. 18 de noviembre de 2025 a las 15:37 UTCmonitoring

   Two-Way Roleplay Missions are operational. We will continue to monitor the platform closely to ensure stability before marking this incident as fully resolved.

4. 18 de noviembre de 2025 a las 17:17 UTCresolved

   All services are normal. A detailed Root Cause Analysis (RCA) will be published shortly.

1. 20 de octubre de 2025 a las 16:30 UTCidentified

   There has been a second surge of error rates and latencies reported due to an AWS outage in the US-East-1 region. The AWS team is actively working on this and we are monitoring the status closely. Though the platform is up and some features are working, select customers and users may face intermittent failues in accessing the platform. We will keep updating the status page as soon as we receive updates from AWS. We apologize for the inconvenience caused here. AWS Outage Status: https://health.aws.amazon.com/health/status

2. 20 de octubre de 2025 a las 17:51 UTCidentified

   As per AWS, their internal subsystems are now showing early signs of recovering in a few Availability Zones (AZs) in the US-EAST-1 Region. They are now applying mitigations to the remaining AZs at which point we expect launch errors and network connectivity issues to subside. We will share an update once the AWS team has applied the mitigations and we have verified at our end.

3. 20 de octubre de 2025 a las 19:43 UTCmonitoring

   Post the recovery and fix from the AWS team, we are observing a significant improvement in the Mindtickle platform performance. Most Mindtickle workflows are now functioning normally. Our teams continue to monitor the situation closely and will provide an update once the issue is fully resolved. AWS Outage Status: https://health.aws.amazon.com/health/status

4. 20 de octubre de 2025 a las 20:55 UTCresolved

   The incident has been resolved, and the Mindtickle platform is now operating normally. We continue to closely monitor performance to ensure everything remains stable.

1. 20 de octubre de 2025 a las 10:07 UTCmonitoring

   Earlier today, some Mindtickle customers experienced high error rates and intermittent service disruptions due to an AWS outage in the US-East-1 region. AWS has since deployed a fix, and we’re observing steady recovery across our systems. Error rates are declining, and most services are returning to normal. Our teams continue to monitor the platform closely to ensure full stability. We’ll share a final update once all systems are fully restored. Thank you for your patience and understanding.

2. 20 de octubre de 2025 a las 11:03 UTCresolved

   The incident has been resolved, and the Mindtickle platform is operating normally.

1. 16 de octubre de 2025 a las 3:54 UTCinvestigating

   We’ve identified an issue where specific pages within the Analytics section are displaying stale or incorrect data for select customers. Our team is actively investigating the issue and will share further updates as soon as possible. Impacted Areas: 1. OData Routes (Partial Routes) – Stale data visible 2. Analytics Platform Pages (Series, Modules, Learner & Learner Groups) – Incorrect data displayed 3. Custom Reports shared with customers via Email (in the last 12 hours) – Incorrect data displayed

2. 16 de octubre de 2025 a las 4:29 UTCmonitoring

   A fix has been implemented and we are running a sanity check at our end.

3. 16 de octubre de 2025 a las 4:50 UTCresolved

   This incident has been resolved. We will share an RCA once the postmortem is complete.

1. 15 de octubre de 2025 a las 11:19 UTCresolved

   Between October 14, 2025, 12:10 AM PT and October 15, 2025, 3:00 AM PT, select Call AI customers experienced a delay in the processing of call recordings. Impact: 1. Call recordings generated during this period were temporarily not visible on the Call Listing page. What Continued to Work: 1. All recordings captured before the incident window remained accessible on the Call Listing page. 2. For calls recorded during the incident, Recording Ready emails were successfully sent to end users, allowing access to the recordings via the email links. We are conducting a post-incident analysis to identify the root cause. A detailed Root Cause Analysis (RCA) report will be shared once the investigation is complete.

1. 24 de septiembre de 2025 a las 9:01 UTCinvestigating

   We're currently experiencing an high error rate in our in-platform analytics and are actively investigating the root cause to restore full functionality.

2. 24 de septiembre de 2025 a las 9:40 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 24 de septiembre de 2025 a las 9:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 24 de septiembre de 2025 a las 10:09 UTCresolved

   A fix has been applied, and the incident has been resolved. We are continuing to monitor this closely.