Historial de interrupciones de Monzo

1. 19 de agosto de 2026 a las 11:55 UTCinvestigating

   Hemos estado experimentando retrasos en el procesamiento de pagos. Lo estamos investigando, y compartiremos más cuando lo tengamos.

2. 19 de agosto de 2026 a las 12:38 UTCinvestigating

   Los problemas que afectan a los pagos retrasados todavía no están fijos. También estamos experimentando problemas con nuestras líneas telefónicas ahora mismo, lo que significa que sus llamadas podrían no conectarse. Somos duros en el trabajo para hacer que todo vuelva a funcionar

3. 19 de agosto de 2026 a las 13:12 UTCinvestigating

   Esta tarde, identificamos algunos problemas que afectan a Monzo y activamos Monzo Stand-in, nuestro banco de respaldo totalmente independiente. Estamos arreglando una solución y moviéndonos rápidamente para recuperar el servicio completo y correr para todos.

4. 19 de agosto de 2026 a las 15:40 UTCresolved

   Estamos contentos de decir que nuestros problemas de plataforma están resueltos. Gracias por su paciencia mientras trabajabamos en la solución

Traducido automáticamente desde la actualización oficial del incidente.

1. 27 de julio de 2026 a las 16:25 UTCmonitoring

   Estamos viendo señales de recuperación y estamos monitoreando la situación.

2. 27 de julio de 2026 a las 17:53 UTCresolved

   La cuestión se resuelve ahora.

Traducido automáticamente desde la actualización oficial del incidente.

1. 27 de julio de 2026 a las 13:52 UTCidentified

   Somos conscientes de que Barclays Bank puede estar experimentando problemas de envío y recepción de pagos. Si su intento de pago ha sido rechazado, recomendamos intentarlo de nuevo más tarde.

2. 27 de julio de 2026 a las 15:52 UTCmonitoring

   Estamos viendo señales de recuperación y estamos monitoreando la situación.

3. 27 de julio de 2026 a las 16:21 UTCresolved

   Esto ya está resuelto

Traducido automáticamente desde la actualización oficial del incidente.

1. 2 de marzo de 2026 a las 11:52 UTCinvestigating

   We're experiencing issues with our phone lines right now, which means your calls might not connect. To talk to us, please use the in-app chat. We're investigating the issue and will share updates as we learn more.

2. 2 de marzo de 2026 a las 17:08 UTCresolved

   This incident has been resolved.

1. 13 de enero de 2026 a las 15:31 UTCinvestigating

   We've spotted some Platform issues. We're currently investigating the issue.

2. 13 de enero de 2026 a las 15:37 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 de enero de 2026 a las 17:07 UTCmonitoring

   We've fixed the core issue but recovery is still ongoing so somethings may still not work. We are monitoring and fixing the remaining bits.

4. 13 de enero de 2026 a las 17:15 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 13 de enero de 2026 a las 17:36 UTCresolved

   We've recovered now. Still keeping an eye for any side-effects.

1. 22 de diciembre de 2025 a las 11:39 UTCinvestigating

   Our UK freephone number (+448008021281) has been unreachable since 6:40 AM. We are working with our 3rd party provider to fix the issue. Our other contact number, usually meant for customers who are abroad (+44 20 3872 0620) is working well. If you need to contact us via telephone, even from the UK, please use +44 20 3872 0620. This is a basic rate number so your typical carrier charges will apply. If your request is not urgent, you can call us back when our freephone number is back up. We will update this status again in 1 hour, or as soon as we've made significant progress.

2. 22 de diciembre de 2025 a las 11:45 UTCresolved

   The issue affecting our UK Freephone number (+448008021281) has been fixed.

1. 25 de noviembre de 2025 a las 15:25 UTCinvestigating

   An outage with one of our third party is impacting phone calls. Please contact us on chat instead.

2. 25 de noviembre de 2025 a las 16:06 UTCresolved

   The issue has now been resolved and all call operations are back to normal.

1. 20 de octubre de 2025 a las 8:43 UTCinvestigating

   Due to an ongoing AWS incident (https://health.aws.amazon.com/health/status), some of our providers are having issues. This is impacting phone calls so please contact us on chat instead.

2. 20 de octubre de 2025 a las 9:52 UTCinvestigating

   We are seeing signs of recovery so incoming calls should be working now. If you aren't able to, please reach out on chat or email.

3. 21 de octubre de 2025 a las 8:29 UTCresolved

   This incident has been resolved.

1. 14 de julio de 2025 a las 17:28 UTCinvestigating

   We're currently investigating the issue, and will provide an update soon.

2. 14 de julio de 2025 a las 18:11 UTCmonitoring

   A fix has now been implemented and we are continuing to monitor to make sure everything is working as expected.

3. 14 de julio de 2025 a las 18:30 UTCresolved

   The issue has now been resolved and our phone lines are now working again. Please be aware that there might be a slight wait as we catch up.

1. 11 de marzo de 2025 a las 14:55 UTCinvestigating

   We're currently investigating the issue, and will provide an update soon.

2. 11 de marzo de 2025 a las 16:37 UTCresolved

   This incident has been resolved.

1. 13 de agosto de 2024 a las 9:47 UTCinvestigating

   We're getting all the information we need to fix this and will update the status page as soon as we can.

2. 13 de agosto de 2024 a las 11:55 UTCidentified

   We've identified the cause of the problem and we're working on a fix. We're currently running the Monzo app in a backup mode but you're still able to use your card as usual, make ATM withdrawals, and receive inbound and make outbound bank transfers.

3. 13 de agosto de 2024 a las 12:37 UTCresolved

   We've fully resolved the problems we saw this morning and everything is now back to normal

1. 19 de julio de 2024 a las 11:50 UTCmonitoring

   Monzo isn’t directly impacted by the global Crowdstrike and Microsoft IT outage and our services are working as normal. You can make payments and do your day-to-day banking as usual. The outage is impacting some of our third party suppliers, meaning submitting cheques in-app, crediting in-app cheque payments and viewing credit insights aren’t available right now. They'll be back up and running once the outage is fixed.

2. 19 de julio de 2024 a las 15:22 UTCmonitoring

   You can now pay in cheques through the app again and we’ll process them as normal.

3. 19 de julio de 2024 a las 17:02 UTCresolved

   Our third parties have fixed the issues caused by the global IT outage. All services are working as normal.

1. 28 de junio de 2024 a las 11:31 UTCidentified

   Bank transfers. We're aware that some high street banks may be be experiencing issues sending and receiving bank transfers from and to their accounts. We're monitoring the situation and expect this to be solved soon. Monzo's systems are unaffected.

2. 28 de junio de 2024 a las 11:34 UTCidentified

   We expect this to be solved soon.

3. 28 de junio de 2024 a las 12:03 UTCresolved

   The earlier problems affecting bank transfers have been resolved. Everything should be back to normal, but we're keeping an eye on it to be sure 👀

1. 8 de junio de 2024 a las 9:05 UTCinvestigating

   We are investing reports of app issues for iOS customers.

2. 8 de junio de 2024 a las 9:11 UTCinvestigating

   We are investigating reports of app issues for iOS customers.

3. 8 de junio de 2024 a las 11:26 UTCinvestigating

   We are investigating reports of app loading issues across Home, Trends and Pots for a portion of iOS customers.

4. 8 de junio de 2024 a las 11:42 UTCinvestigating

   We have implemented a fix that we expect to resolve the issues. Customers are advised to fully close and restart their Monzo app and that should fix the issues, if it does not please contact our support team.

5. 8 de junio de 2024 a las 12:18 UTCmonitoring

   Our fix should be working for customers if they force close and reopen the app. We are monitoring to ensure this has resolved the issue. Thank you for your patience.

6. 8 de junio de 2024 a las 14:08 UTCresolved

   Customers have confirmed this issue is resolved. Any customers still having issues should force close and re-open the app and if that doesn't do, reinstall the app. If the issue persists after that, please contact our support team.

1. 6 de junio de 2024 a las 23:55 UTCidentified

   Searching within Help is currently not working. This may impact your ability to chat to us. We’re aware of the problem and hope to have everything back up and running soon.

2. 7 de junio de 2024 a las 1:24 UTCidentified

   The problems affecting search within Help aren’t fixed yet. This might impact your ability to chat to us. But we’re still hard at work to get everything back up and running 💪

3. 7 de junio de 2024 a las 2:25 UTCresolved

   All clear! We’ve sorted out the problems with searching within Help. Thanks for hanging in there while we got to the bottom of things ❤️

1. 5 de agosto de 2023 a las 12:14 UTCinvestigating

   We are particularly busy at the moment, which means customers are having a much longer wait time than normal and we’re really sorry about this. We will answer your chat as soon a possible

2. 9 de agosto de 2023 a las 17:17 UTCmonitoring

   We are particularly busy at the moment, which means customers are having a much longer wait time than normal and we’re really sorry about this. We will answer your chat as soon a possible

3. 10 de agosto de 2023 a las 14:47 UTCresolved

   This incident has been resolved.

1. 12 de junio de 2023 a las 16:36 UTCinvestigating

   We've identified a third party issue impacting card payments. When you try to use your card it may not work. We are working with partners to fix this issue.

2. 12 de junio de 2023 a las 17:18 UTCresolved

   The issue is now resolved

1. 17 de febrero de 2023 a las 13:23 UTCinvestigating

   We're getting all the information we need to fix this and will update the status page as soon as we can. We recommend using our in-app help and chat, or emailing us at [email protected] if you need support.

2. 18 de febrero de 2023 a las 5:54 UTCresolved

   We're getting all the information we need to fix this and will update the status page as soon as we can. We recommend using our in-app help and chat, or emailing us at [email protected] if you need support.

1. 1 de noviembre de 2022 a las 13:40 UTCinvestigating

   We've observed that outbound international payments might not be being sent successfully. We're currently investigating.

2. 1 de noviembre de 2022 a las 14:47 UTCresolved

   The earlier problems affecting outbound international payments are now fixed 🎉 Everything should be back to normal, but let us know if you experience anything unusual.

1. 21 de junio de 2022 a las 6:59 UTCinvestigating

   Customers are currently unable to approve payments made online, and Monzo.me links are not available. Other banking functions are working normally. We are investigating with our network providers and will provide more updates soon.

2. 21 de junio de 2022 a las 7:13 UTCmonitoring

   Services are available again, we're continuing to monitor closely. Customers were unable to approve payments made online, and Monzo.me links were not available. Other banking functions are working normally.

3. 21 de junio de 2022 a las 7:45 UTCresolved

   Services are available again, this issue is over. Customers were unable to approve payments made online, and Monzo.me links were not available. Other banking functions are working normally.