54 incidentes de Multisafepay registrados desde julio de 2024, con actualizaciones oficiales, componentes afectados, duración y detalles de resolución.
Comenzó 20 de octubre de 2026 a las 10:26 UTC · 1d 0h
IssuesIncidente menor
Componentes afectados
Payments
investigating
Somos conscientes de un outage en el lado de Revolut que impacta las transacciones de tarjetas con tarjetas enviadas por Revolut. Esta cuestión es externa a la plataforma MultiSafepay; todos los demás métodos de pago siguen funcionando. Estamos monitoreando la situación y proporcionaremos una actualización una vez restaurado el servicio.
resolved
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Degradación de los resultados de la notificación
Comenzó 12 de septiembre de 2026 a las 15:26 UTC · 1h 19m
IssuesIncidente menor
Componentes afectados
APIPayments
investigating
Se ha desplegado una solución.
Las notificaciones previamente solicitadas serán automáticamente reenviadas.
investigating
Seguimos investigando esta cuestión.
resolved
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Comenzó 15 de julio de 2026 a las 7:39 UTC · 2h 19m
IssuesIncidente menor
Componentes afectados
Payments
investigating
El rendimiento de 3DS de la transacción de Mastercard está experimentando una caída significativa del rendimiento. Estamos investigando el tema, parece estar fuera de la plataforma MultiSafepay.
identified
Mastercard ha identificado la cuestión al final que estamos esperando resolución.
resolved
El incidente ha sido resuelto por Mastercard alrededor de las 11:00 CEST.
Traducido automáticamente desde la actualización oficial del incidente.
Documentation Center currently unavailable
Comenzó 13 de julio de 2026 a las 13:26 UTC · 3h 20m
OutageIncidente mayor
Componentes afectados
docs.multisafepay.com
identified
We have identified an issue that our Documentation Center is currently working properly and are working on a resolution.
resolved
This incident has been resolved.
iDEAL performance issues identified at issuer ABN AMRO
Comenzó 6 de julio de 2026 a las 14:43 UTC · 17m
IssuesIncidente menor
Componentes afectados
Payments
investigating
iDEAL performance issues have reoccurred at ABN AMRO.
For more details:
https://availability.ideal.nl/
resolved
The incident has been resolved, we're keeping track of any flare ups
For more details:
https://availability.ideal.nl/
Notification delivery performance degradation
Comenzó 5 de julio de 2026 a las 8:48 UTC · 1h 26m
IssuesIncidente menor
Componentes afectados
APIPayments
identified
An decrease in delivery success has been spotted on our platform. Our team is investigating the root cause.
monitoring
A fix has been implemented and we are monitoring at this point
resolved
The incident has been resolved and previously failed notifications have been resent.
iDEAL performance issues identified at scheme
Comenzó 2 de julio de 2026 a las 9:03 UTC · 53m
IssuesIncidente menor
Componentes afectados
Payments
identified
An partial outage on the iDEAL platform has been identified.
For more details:
https://availability.ideal.nl/
resolved
The incident has been resolved at 11:35 CEST
Resolved Service Incident – sFTP report delivery
Comenzó 16 de junio de 2026 a las 16:00 UTC · 0m
Pending
resolved
We identified an incident affecting report delivery over sFTP between 18:00 CEST on 16 June and 08:30 CEST on 17 June.
The issue has now been resolved. Any report subscriptions that were impacted during this period can be re-executed.
We are currently investigating a drop in payment performance
resolved
The incident has been resolved
iDEAL performance issues identified at issuer Rabobank
Comenzó 1 de junio de 2026 a las 7:28 UTC · 22m
IssuesIncidente menor
Componentes afectados
Payments
identified
There are identified performance issues with iDEAL payments at Rabobank, we are awaiting resolution by the issuer.
For more details:
https://availability.ideal.nl/
resolved
The incident has been resolved.
For more details
https://availability.ideal.nl/
Platform performance degradation
Comenzó 27 de mayo de 2026 a las 13:49 UTC · 48m
OutageIncidente mayor
Componentes afectados
MultiSafepay payment pagesAPIPayments
identified
Our platform is experiencing degraded performance. We are aware of the issue(s) and our team is investigating, we will update as soon as possible.
identified
Our team has identified the root cause and is working on the resolution.
monitoring
The incident has been resolved and performance has returned to normal levels. We are continuing to monitor the situation closely.
resolved
The incident has been resolved, and all services are operating normally.
postmortem
**Incident Post-Mortem: Transaction Processing Disruption — 27 May 2026**
**Post-incident update**
On 27 May 2026, MultiSafepay experienced a service disruption that significantly affected transaction processing.
The first alerts were triggered at approximately 15:28 CEST, when our monitoring detected an increase in system errors. Our engineering team started investigating immediately and identified the issue in a database table used for asynchronous transaction actions.
**15:28–16:07 — Partial impact**
An internal capacity limit was reached, preventing certain transaction flows from being completed successfully. As a result, a large number of online transactions failed. POS transactions continued to process normally throughout this period.
**16:07–16:23 — Processing outage**
The work needed to resolve the underlying issue caused a processing outage. No transactions were processed during this window.
Transaction processing resumed at 16:23 CEST. After the main service was restored, our team continued recovery work on the affected follow-up processes. Key recovery steps were completed during the evening, with additional validation continuing afterwards to confirm completeness.
**Root cause**
The root cause was a database issue that occurred during a capacity expansion operation on a long-standing database table supporting offline and asynchronous transaction actions. The integer identifier range on this table was approaching its upper limit due to sustained growth in processing volumes. During the expansion activity to extend this range, the database issue prevented new records from being inserted where this table was required, disrupting affected transaction processing.
**What we’re doing**
We are taking the following actions to reduce the risk of this happening again:
* reviewing any similar configuration limits and increasing capacity thresholds where needed, to ensure our platform can accommodate peak loads without disruption.
* Improving monitoring and increasing internal alerts so we can act well before any limit is reached.
* Using these findings to further strengthen the reliability of our platform.
We are sorry for the disruption this caused to our merchants and their customers. We take the trust our merchants place in us seriously. If you have questions, please reach out to our team.
Major performance degradation of Bancontact payments
Comenzó 20 de mayo de 2026 a las 13:36 UTC · 7m
OutageIncidente mayor
Componentes afectados
Payments
investigating
We are currently investigating a major performance degradation of Bancontact payments. Once more information is available we will update
monitoring
Traffic has returned to regular performance levels, the incident appears outside of our infrastructure. We’ll be monitoring for now.
resolved
The incident has been resolved outside of our infrastructure.
Payment method performance degradation
Comenzó 30 de abril de 2026 a las 23:00 UTC · 0m
Pending
resolved
An incident occured in the payment performance between 12:58 and 13:15 the team has resolved the incident.
Platform performance degradation
Comenzó 30 de abril de 2026 a las 21:05 UTC · 8m
Pending
Componentes afectados
MultiSafepay appPayments
investigating
Our Payment Pages are experiencing degraded performance. We are aware of the issue(s) and our team is investigating, we will update as soon as possible.
We are currently investigating a partial outage of payment processing across our channels. We will update as soon as there is more information available
monitoring
The incident has been resolved and our team is currently monitoring the situation.
monitoring
The incident has been resolved and our team is currently monitoring the situation before closing the incident.
resolved
The incident is resolved and closed. A review will follow to address root cause and prevention.
[Bancontact] Full disruption in payment success rate
Comenzó 30 de marzo de 2026 a las 10:17 UTC · 40m
OutageIncidente mayor
Componentes afectados
Payments
identified
We have identified a significant decline in Bancontact transaction performance and are actively investigating the issue to resolve it as quickly as possible.
identified
The root cause of the incident has been identified and is external to MultiSafepay’s infrastructure. We are currently awaiting resolution from the relevant party.
monitoring
Transaction performance is returning to near normal levels. We will continue to monitor the situation closely before closing the incident.
resolved
The incident has been resolved.
iDEAL outage identified
Comenzó 25 de marzo de 2026 a las 14:40 UTC · 7m
OutageIncidente crítico
Componentes afectados
Payments
identified
A full outage of iDEAL has been identified. We are awaiting resolution by the scheme.
For more details
https://availability.ideal.nl/
identified
The issue now looks contain to issuer Rabobank
resolved
The incident has been resolved by the scheme. Our team will monitor the situation but resolve the incident.
For more details:
https://availability.ideal.nl/
Bancontact transaction outage
Comenzó 14 de febrero de 2026 a las 9:00 UTC · 0m
Pending
resolved
Bancontact transaction creation and capture experienced an outage between 10:00 and 10:30 CET.
Transaction volumes and conversion rates have since returned to normal levels. Our team is currently analyzing the root cause.
iDEAL performance issues identified at issuer ABN AMRO
Comenzó 9 de febrero de 2026 a las 18:47 UTC · 9m
IssuesIncidente menor
Componentes afectados
Payments
identified
There are identified performance issues with iDEAL payments at ABN AMRO, we are awaiting resolution by the issuer.
For more details:
https://availability.ideal.nl/
resolved
The incident has been resolved by the issuer and we're closing the incident.
For more details:
https://availability.ideal.nl/
Payout delay - February 2nd 2026
Comenzó 3 de febrero de 2026 a las 9:02 UTC · 4h 19m
IssuesIncidente menor
Componentes afectados
MultiSafepay account dashboard
identified
Our processing bank has encountered a disruption in processing settlement batches, which has resulted in a delay in payouts. The incident has been flagged with the bank, and they are actively working to resolve it. The affected batches have been re-executed, and payouts are expected to be received between today and tomorrow depending on the bank.
resolved
Our processing bank has now successfully re-executed the affected settlement batches, and the funds have been settled. Payouts are expected to be received as normal.
