Historial de interrupciones de Netdocuments Us

1. 23 de septiembre de 2026 a las 12:43 UTCinvestigating

   Actualmente estamos investigando un problema que afecta al Servicio de los Estados Unidos. Los clientes pueden experimentar navegación lenta en el Servicio y pueden ver errores comprobando documentos dentro o fuera. Si usted está experimentando problemas y desea presentar un caso de soporte, por favor contacte a Soporte a través del portal: https://support.netdocuments.com/

2. 23 de septiembre de 2026 a las 13:34 UTCinvestigating

   Continuamos investigando una cuestión que afecta al Servicio de los Estados Unidos. Los clientes pueden experimentar navegación lenta intermitente en el Servicio, incluyendo retrasos en la carga de resúmenes de espacio de trabajo y artículos de página web, y pueden ver errores comprobando documentos dentro o fuera, incluyendo documentos que muestran como bloqueados. Si está experimentando problemas y desea presentar un caso de apoyo, sírvase ponerse en contacto con Soporte a través del portal: https://support.netdocuments.com/

3. 23 de septiembre de 2026 a las 15:11 UTCinvestigating

   Continuamos investigando una cuestión que afecta al Servicio de los Estados Unidos. Los clientes han experimentado una navegación lenta intermitente en el Servicio, incluyendo retrasos en la carga de resúmenes de espacio de trabajo y artículos de página web, y pueden ver errores comprobando documentos dentro o fuera, incluyendo documentos que muestran como bloqueados. Si está experimentando problemas y desea presentar un caso de apoyo, sírvase ponerse en contacto con Soporte a través del portal: https://support.netdocuments.com/

4. 23 de septiembre de 2026 a las 16:24 UTCinvestigating

   Continuamos investigando una cuestión que afecta al Servicio de los Estados Unidos. Hemos identificado el área del Servicio responsable del problema pero no hemos alcanzado la causa raíz todavía. Seguimos viendo una navegación lenta persistente en el Servicio con fallas intermitentes cargando el espacio de trabajo y los elementos de la página principal. También estamos viendo ver errores comprobando documentos dentro o fuera, incluyendo documentos que muestran como bloqueados. Si está experimentando problemas y desea presentar un caso de apoyo, sírvase ponerse en contacto con Soporte a través del portal: https://support.netdocuments.com/

5. 23 de septiembre de 2026 a las 17:38 UTCidentified

   Hemos adoptado medidas para mitigar la cuestión que afecta al Servicio de los Estados Unidos. Estamos viendo que el rendimiento comienza a recuperarse, pero el problema sigue en curso. Si bien el sistema continúa recuperándose, todavía puede haber una navegación lenta en el Servicio con fallos intermitentes cargando el espacio de trabajo y los elementos de la página web junto con los errores que han estado presentes. La recuperación está sucediendo gradualmente, y esperamos que la mayoría de la funcionalidad siga mejorando en las próximas horas. Actualizaremos este puesto de nuevo en las próximas dos horas con nuevos avances en recuperación. Utilizar ndOffice para interactuar con documentos ha mostrado mejores tasas de rendimiento y succuss que utilizar la web directamente. Si sigue experimentando problemas y desea presentar un caso de apoyo, sírvase ponerse en contacto con Soporte a través del portal: https://support.netdocuments.com/

6. 23 de septiembre de 2026 a las 22:06 UTCidentified

   Los tiempos de respuesta y el rendimiento del Servicio de los Estados Unidos se han estabilizado. Estamos monitoreando la situación de cerca y realizando trabajos adicionales para restaurar la plena funcionalidad. Parte de este esfuerzo consiste en reequilibrar la labor en una base de datos impactada. Si bien se termina la labor de reequilibrio, existen posibles cuestiones de accesibilidad de documentos en un subconjunto de documentos relacionados con el documento o el documento del espacio de trabajo. Es posible si se almacena un documento o un espacio de trabajo id donde se está realizando activamente el trabajo de mantenimiento de reequilibrio, aparecerá como temporalmente inaccesible. Sin embargo, volverá a la accesibilidad e interacción normales a medida que concluya el trabajo de reequilibrio. Actualizaremos este puesto de nuevo en las próximas horas con nuevos avances en la recuperación o como se dispone de nueva información. Si sigue experimentando problemas y desea presentar un caso de apoyo, sírvase ponerse en contacto con Soporte a través del portal: https://support.netdocuments.com/

7. 24 de septiembre de 2026 a las 4:38 UTCmonitoring

   Los tiempos de respuesta y el rendimiento del Servicio de los Estados Unidos han permanecido estables. Seguimos monitoreando la situación de cerca y el trabajo restante para restaurar la plena funcionalidad se completará en las horas de la noche a la mañana sin necesidad de una ventana de mantenimiento declarada. Actualizaremos este post nuevamente al comienzo del día de negocios de Estados Unidos el jueves con información de resolución. Si usted está experimentando problemas adicionales y desea presentar un caso de soporte, por favor contacte a Soporte a través del portal: https://support.netdocuments.com

8. 24 de septiembre de 2026 a las 12:12 UTCmonitoring

   Los tiempos de respuesta y los resultados del Servicio de los Estados Unidos han seguido siendo estables. Hemos completado un balance del sistema y estamos en proceso de sincronización de documentos identificativos. Seguimos monitoreando la situación de cerca mientras realizamos el trabajo restante para restaurar la plena funcionalidad. Actualizaremos este puesto a medida que se realicen progresos adicionales. Si usted está experimentando problemas adicionales y desea presentar un caso de soporte, por favor contacte a Soporte a través del portal: https://support.netdocuments.com

9. 24 de septiembre de 2026 a las 15:09 UTCmonitoring

   Hemos completado el trabajo de reequilibrio de bases de datos. El paso restante está sincronizando los documentos identificativos. La mayoría de los documentos y espacios de trabajo ya están disponibles según lo previsto, con un pequeño porcentaje de esta labor de sincronización restante. Estamos refinando activamente el tiempo estimado y trabajando para acelerar el progreso cuando sea posible. Actualmente esperamos que esto termine en las próximas 1-2 horas. Una vez que la sincronización esté completa, comenzaremos a restaurar los componentes restantes del Servicio que se han acelerado para apoyar la recuperación, incluyendo el procesamiento de antecedentes y las integraciones conectadas de la API. Recomendamos limpiar su caché del navegador y forzar una recarga de página para asegurar que usted está viendo los datos más actuales del Servicio. Actualizaremos este post nuevamente dentro de la hora con nuevos progresos. Si usted está experimentando problemas adicionales y desea presentar un caso de soporte, por favor contacte a Soporte a través del portal: https://support.netdocuments.com

10. 24 de septiembre de 2026 a las 16:14 UTCmonitoring

    Se ha completado la sincronización de documentos e identificaciones del espacio de trabajo. Recomendamos limpiar su caché del navegador y forzar una recarga de página para asegurar que usted está viendo los datos más actuales del Servicio. Ahora estamos reactivando componentes de servicio que fueron acelerados para apoyar la recuperación, incluyendo procesamiento de antecedentes e integraciones conectadas de API. Las colas de procesamiento de antecedentes tendrán un atraso en el trabajo a medida que procesan los artículos presentados durante las últimas 24 horas. Además, ahora que el trabajo de sincronización está completo es posible que algunos clientes puedan ver espacios de trabajo incompletos o duplicados. Estamos trabajando para identificar esos espacios de trabajo proactivamente y podremos abordarlos a través de un script. Seguiremos actualizando este post de nuevo con información adicional ya que está disponible. Si usted está experimentando problemas adicionales y desea presentar un caso de soporte, por favor contacte a Soporte a través del portal: https://support.netdocuments.com

11. 24 de septiembre de 2026 a las 17:27 UTCmonitoring

    Todas las colas de procesamiento de antecedentes y las integraciones conectadas de API se han vuelto a habilitar. El Servicio sigue funcionando a los niveles previstos. Las colas de procesamiento de antecedentes se están recuperando rápidamente y se espera que regresen a los tiempos de procesamiento típicos para todos los artículos en las próximas horas. Recomendamos limpiar su caché del navegador y forzar una recarga de página para asegurar que usted está viendo los datos más actuales del Servicio como un primer paso si usted no ve algo que usted está esperando. Está progresando la rehabilitación de los espacios de trabajo incompletos o duplicados. Esperamos que el trabajo se complete en las próximas horas también. Seguiremos actualizando este post de nuevo con información adicional ya que está disponible. Si usted está experimentando problemas adicionales y desea presentar un caso de soporte, por favor contacte a Soporte a través del portal: https://support.netdocuments.com

12. 24 de septiembre de 2026 a las 22:02 UTCmonitoring

    En este momento, casi todas las actividades de recuperación del incidente están completas. Recomendamos limpiar su caché del navegador y forzar una recarga de página para asegurar que usted está viendo los datos más actuales del Servicio como un primer paso si usted no ve algo que usted está esperando. - Todas las colas de procesamiento de antecedentes y las integraciones conectadas de la API se han reinstalado y están operando a niveles preincidentes. - Se ha completado la rehabilitación de los espacios de trabajo incompletos o duplicados. - El atraso de los trabajos para el procesamiento de antecedentes ha alcanzado la mayoría de las colas. Se espera que cualquier captura restante se complete durante la noche. Si usted está experimentando problemas adicionales o todavía no está viendo algo donde usted espera, por favor contacte a Soporte a través del portal: https://support.netdocuments.com

13. 28 de septiembre de 2026 a las 21:19 UTCresolved

    El incidente que impacta al Servicio de los Estados Unidos ha sido resuelto. Seguimos trabajando con un conjunto limitado de clientes para asegurar que todos los problemas del espacio de trabajo estén completamente remediados. Si no está activamente comprometido con el Servicio de Atención al Cliente y todavía está experimentando problemas, póngase en contacto con nosotros para más investigación: https://support.netdocuments.com Gracias. Apoyo a documentos netos

Traducido automáticamente desde la actualización oficial del incidente.

1. 18 de septiembre de 2026 a las 15:56 UTCinvestigating

   Actualmente estamos investigando un problema con las previsiones de documentos Smartview y los detalles de archivos que no se cargan en el Servicio de EE.UU. Todas las demás características del Servicio funcionan normalmente. La apertura de documentos directamente a través de la web o a través de ndOffice es la solución recomendada para ver los documentos hasta que se resuelva la cuestión. Seguiremos actualizando este post ya que se dispone de más información. Si usted está experimentando dificultad, por favor contacte con soporte a través del portal para registrar su caso de Soporte. https://support.netdocuments.com/

2. 19 de septiembre de 2026 a las 3:27 UTCmonitoring

   Hemos remediado el problema que afecta a las previsiones del documento SmartView en el Servicio de EE.UU. y continuamos con la conectividad Azure con nuestros socios de terceros. Seguimos vigilando de cerca la situación y proporcionaremos más actualizaciones a este puesto si algo cambia. Si todavía está experimentando problemas o tiene más preguntas, por favor contacte a Soporte a través del portal: https://support.netdocuments.com/

3. 21 de septiembre de 2026 a las 16:30 UTCresolved

   Se ha resuelto el problema que afecta a las previsiones del documento SmartView en el Servicio de los Estados Unidos. Si sigue experimentando problemas y desea presentar un caso de apoyo, sírvase ponerse en contacto con Soporte a través del portal: https://support.netdocuments.com/

Traducido automáticamente desde la actualización oficial del incidente.

1. 16 de julio de 2026 a las 10:45 UTCidentified

   Hemos identificado un problema que afecta a M365 Outlook y Co-Author Iniciar sesión para ser un incidente global con un proveedor de terceros. Estamos trabajando con el tercero en una resolución. Como solución de trabajo, por favor utilice ndOffice para guardar y editar documentos, que no se ve afectado por este problema. Proporcionaremos actualizaciones a este post ya que se dispone de más información. Si usted está experimentando problemas y desea presentar un caso de soporte, por favor contacte a Soporte a través del portal: https://support.netdocuments.com/

2. 16 de julio de 2026 a las 11:38 UTCmonitoring

   Se ha resuelto la cuestión que afecta a M365 Outlook y Co-Author Login, y seguiremos monitoreando de cerca. Si todavía está experimentando problemas y desea presentar un caso de soporte, por favor contacte a Soporte a través del portal: https://support.netdocuments.com/

3. 16 de julio de 2026 a las 12:32 UTCresolved

   Se resuelve la cuestión que afecta a M365 Outlook y Co-Author Iniciar sesión. Si todavía está experimentando problemas y desea presentar un caso de soporte, por favor contacte a Soporte a través del portal: https://support.netdocuments.com/

Traducido automáticamente desde la actualización oficial del incidente.

1. 30 de junio de 2026 a las 19:58 UTCinvestigating

   We are currently investigating an issue affecting the US Service. Some customers may experience a Navigation Error when browsing workspaces. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 30 de junio de 2026 a las 20:12 UTCmonitoring

   We have remediated the issue impacting the US Service and causing the Navigation Error when browsing workspaces. We continue to monitor the situation closely and will provide further updates to this post if anything changes. If you are still experiencing issues or have further questions, please contact Support via the portal: https://support.netdocuments.com/

3. 30 de junio de 2026 a las 20:33 UTCresolved

   The issue impacting the US Service and causing the Navigation Error when browsing workspaces has been resolved. If you are still experiencing issues or have further questions, please contact Support via the portal: https://support.netdocuments.com/

1. 19 de mayo de 2026 a las 12:59 UTCinvestigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 19 de mayo de 2026 a las 13:29 UTCinvestigating

   We are continuing to investigate an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 19 de mayo de 2026 a las 16:28 UTCinvestigating

   We are continuing to investigate an issue affecting the US Service response times. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 19 de mayo de 2026 a las 17:36 UTCmonitoring

   We have identified the issue impacting the US Service response times. Response times have recovered and Service performance has returned to normal. We will continue to monitor the situation closely and provide updates to this post if anything changes. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 19 de mayo de 2026 a las 18:14 UTCresolved

   We have resolved the issue impacting the US Service. Response times have recovered and Service performance has remained at normal levels. We will continue to monitor the situation closely and provide updates to this post if anything changes. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

1. 18 de mayo de 2026 a las 21:42 UTCinvestigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 18 de mayo de 2026 a las 22:06 UTCidentified

   We are have identified the issue causing the disruption in the US Service and are working toward remediation. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 18 de mayo de 2026 a las 22:43 UTCmonitoring

   We have identified an issue impacting the US Service and have taken action to fully remediate. The Service response is returning to expected performance. We are continuing to monitor the situation closely and will provide updates to this post if the situation changes. If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 18 de mayo de 2026 a las 23:12 UTCresolved

   The issue affecting the US service has been fully resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 8 de mayo de 2026 a las 23:10 UTCinvestigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 8 de mayo de 2026 a las 23:39 UTCinvestigating

   We are continuing to investigate an issue affecting the US Service. Users are able to login but may experience intermittent slowness and problems interacting with documents through ndOffice. Opening documents via Office for the web or downloading documents directly should be functioning normally. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 9 de mayo de 2026 a las 0:06 UTCmonitoring

   We have remediated the issue with the US Service. The Service response has returned to normal. If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/

4. 9 de mayo de 2026 a las 1:12 UTCresolved

   The issue with the US Service is resolved. If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/

1. 27 de abril de 2026 a las 14:04 UTCinvestigating

   We are investigating an issue causing a 500 error when loading a PatternBuilder app. Updates will be posted here as the investigation progresses. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 27 de abril de 2026 a las 14:08 UTCidentified

   We have identified an issue causing a 500 error when loading a PatternBuilder app. Updates will be posted here as the investigation progresses. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 27 de abril de 2026 a las 14:19 UTCmonitoring

   A fix has been implemented and verified to resolve the 500 errors. PatternBuilder is confirmed working. We will continue to provide updates as monitoring continues If you are still experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 27 de abril de 2026 a las 14:51 UTCmonitoring

   The issue affecting PatternBuilder has been fully resolved. Access to PatterBuilder apps is now functioning normally. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

5. 27 de abril de 2026 a las 14:52 UTCresolved

   This incident has been resolved.

1. 25 de febrero de 2026 a las 14:50 UTCmonitoring

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 27 de febrero de 2026 a las 15:35 UTCresolved

   This incident has been resolved.

1. 18 de febrero de 2026 a las 20:57 UTCinvestigating

   We are currently investigating a potential issue with the US Service. Users may receive an error message when attempting to login to the Service. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 18 de febrero de 2026 a las 21:37 UTCmonitoring

   We have identified an issue impacting the US Service and have taken action to fully remediate. The Service response is returning to expected performance. We are continuing to monitor the situation closely and will provide updates to this post if the situation changes. If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 19 de febrero de 2026 a las 4:21 UTCresolved

   At this time, we are updating the status of the trust site posting to Resolved as the Service response has remained at typical levels, and all aspects of the Service are functioning normally. Additionally, during the Emergency Maintenance window, we were able rapidly deploy enhancements to the impacted subsystem to further its resiliency. The work completed with no disruption of the Service and the full time-window forecast was not required. We will continue to provide updates through Support Cases and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 17 de febrero de 2026 a las 14:54 UTCidentified

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 20 de febrero de 2026 a las 15:42 UTCresolved

   This incident has been resolved.

1. 2 de febrero de 2026 a las 22:20 UTCinvestigating

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 13 de febrero de 2026 a las 14:26 UTCresolved

   This incident has been resolved.

1. 2 de enero de 2026 a las 10:40 UTCinvestigating

   We are currently investigating an issue affecting the US service that may impact the creation of new documents and containers, including workspaces. Editing existing documents is not affected at this time. Additional symptoms may occur intermittently while we continue our investigation. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2 de enero de 2026 a las 11:15 UTCinvestigating

   Our investigation into the issue affecting the US service is ongoing. Creation of new documents and containers, including workspaces, will still be affected. Editing existing documents may be affected. Additional symptoms may occur intermittently while we continue our investigation. We will continue to provide updates as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2 de enero de 2026 a las 11:51 UTCinvestigating

   Our investigation into the issue affecting the US service is ongoing. There is no change to impact at this time. We will continue to provide updates as more information becomes available.

4. 2 de enero de 2026 a las 12:17 UTCidentified

   We have identified the cause of the issue affecting the US service and are actively working on remediation. We will continue to provide updates as remediation progresses. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 2 de enero de 2026 a las 12:56 UTCmonitoring

   A fix has been implemented for the issue affecting the US service, and we are actively monitoring to ensure stability. Creation of new documents and containers, including workspaces, should now be functioning normally. Editing existing documents remained unaffected. We will continue to provide updates as monitoring continues. If you are still experiencing issues, please contact Support via the portal: https://support.netdocuments.com/

6. 2 de enero de 2026 a las 13:54 UTCresolved

   The issue affecting the US service has been fully resolved. Creation of new documents and containers, including workspaces, is now functioning normally. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 15 de diciembre de 2025 a las 13:10 UTCinvestigating

   We are currently investigating a potential issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for documents. Other symptoms may present themselves intermittently. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 15 de diciembre de 2025 a las 14:29 UTCidentified

   We have identified an issue with the US Service. The database infrastructure became impacted after a change window. We have engaged our database vendor and are actively working to resolve the issue. During this time, some users may experience difficulty with searching for workspaces or documents. Other symptoms may present themselves intermittently. Several actions have been taken and some areas of the Service are seeing improved performance. Advanced Searching and Go To searching are still impacted. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 15 de diciembre de 2025 a las 15:16 UTCidentified

   We are actively remediating the issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for workspaces or using the Advanced Search page.  Other symptoms may present themselves intermittently. The actions taken thus far have been effective and we are tracking progress as the work continues. Our current estimate for full recovery is approximately 90 minutes from now. That estimate is based on all the information currently available and may change if new information arises. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 15 de diciembre de 2025 a las 17:03 UTCidentified

   We are still actively remediating the issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for workspaces or using the Advanced Search page.  Other symptoms may present themselves intermittently. From the work that has been completed, improvement is being observed in the performance of workspace searching and lookup table interactions, but full recovery across the platform has not yet been completely achieved.  As a result, the previous estimate for recovery has been extended another 60 minutes. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 15 de diciembre de 2025 a las 18:21 UTCidentified

   The work to remediate the issue with the US Service is continuing. While the actions taken today have not yet returned full functionality to the Service we are seeing some improvements in Service response. At this time, some users are experiencing difficulty with searching for workspaces or using the Advanced Search page. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

6. 15 de diciembre de 2025 a las 20:05 UTCidentified

   We are continuing to work closely with our database vendor to restore Lookup Table performance in the US region. At this time, some users are still experiencing difficulty with searching for workspaces or using the Advanced Search page or interacting with Lookup Tables. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

7. 15 de diciembre de 2025 a las 23:12 UTCidentified

   Update - We are continuing to work closely with our database vendor to restore Lookup Table performance in the US region. We are working on a more comprehensive update that we will post here within an hour. The current status is similar to the previous update, some users are still experiencing difficulty with searching for workspaces or using the Advanced Search page or interacting with Lookup Tables. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

8. 16 de diciembre de 2025 a las 1:20 UTCidentified

   Update – US Service database incident and current status We recognize that today’s disruption remains ongoing, and that earlier progress noted on our trust site did not persist or lead to full recovery. We apologize for the continued impact on your work and want to provide more detail about what is happening, how it relates to a prior incident, what we’re doing now, and mitigations that might be options for your team members. Summary of impact: In the US region • Workspace search, Advanced Search, and Lookup Table interactions are still degraded. • Some users may see intermittent errors or slow responses in other parts of the Service. • Direct access to content (for example via Favorites, Recents, direct workspace links, or Echo-synced documents on your local device) generally continues to work. How today’s issue started We deployed an upgrade to our Lookup Table database platform outside of business hours. This upgrade was part of our long-term plan to move from a NetDocuments patch to our database provider’s own permanent fix for a bug that previously affected the US Service. Despite having tested this upgrade extensively in our lab environment when it was applied to the US production cluster we experienced a disruption that meant: • Memory pressure within the cluster caused database nodes to become unresponsive and require repeated restarts. • As the cluster became unstable, our search and lookup indexes (including Full Text indexes and Lookup Table structures that power workspace search and Advanced Search) were affected. • Our cloud operations team deleted and rebuilt one of the Full Text index replicas and then recreated the replica, but indexing did not fully recover. As soon as we saw the impact to the cluster stability, we followed our protocol and rolled back the change to the previous database version. Why service did not fully recover after the rollback The rollback itself completed, but unexpectedly the cluster recovery process did not successfully complete across all nodes. How this relates to the earlier database incident Earlier this year, a bug in the Lookup Table database platform caused a serious disruption in the US Service. In response, we: • Deployed an application-level patch in our software that enforces query timeouts independently of the database configuration. Our application-level patch has remained effective and resilient. Today’s incident arose when we fulfilled our commitment to deploy the database provider’s permanent fix via a database upgrade. Both incidents involved unexpected behavior in our database layer. We’re working closely with the database providers’ engineering as part of our remediation efforts, and we’re reviewing our deployment and testing practices to help reduce the risk of recurrence. What we are doing now Our teams are working around the clock to restore full service. Specifically, we are: • Collaborating directly with senior engineers at the platform provider to pinpoint and remediate the memory and indexing behavior we saw after the upgrade. • Completing the rebuild and rebalance of the affected Full Text and Lookup Table indexes in the US cluster. • Carefully restarting web and API servers as indexes recover, while monitoring performance and error rates in real time. Because the remaining work is dominated by index recovery and validation, we are not publishing a precise time estimate for full restoration at this point. Previous estimates were based on the best information we had at the time, but as the incident evolved, they proved too optimistic. We will only provide an ETA when we have high confidence. What you can do in the meantime While we work to restore full search and lookup functionality*: • Team members will be able to access a workspace; you can often still do so from Favorites, Recents, or via a direct link to the workspace. Direct links can be sent from one team member to another as needed if they have access to the workspace. • Documents that have been synchronized locally via Echo can be accessed directly from your local Echo folder. Please ensure you and collaborators review final documents to ensure merging of updates. We will continue to post updates here as we make progress on index recovery and will also publish a full root cause analysis after the incident is fully resolved, including the specific actions we are taking in coordination with the database provider and within our own change and testing processes to reduce the risk of recurrence.

9. 16 de diciembre de 2025 a las 5:23 UTCmonitoring

   The Lookup Table issue that has been impacting the US Service is now stabilized. Searching, Workspace access, and all other functions are operating normally at this time. We are monitoring the situation closely for any further impacts. We are continuing the work with our database vendor to confirm the ultimate root cause and will share a detailed update explaining what occurred and the steps we are taking to prevent it from happening again. The incident on this page will remain in a Monitoring state, and we will update this post immediately if the situation changes. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

10. 17 de diciembre de 2025 a las 0:46 UTCresolved

    At this time, we are updating the status of the Trust Site posting to Resolved as Service response times have remained at typical levels, and all aspects of the Service are functioning normally. We will continue to provide updates through Support Cases, emails, and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 10 de noviembre de 2025 a las 20:06 UTCinvestigating

   We are investigating an issue with document access in the US Service region that is impacting some customers ability to upload or download documents. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 10 de noviembre de 2025 a las 20:35 UTCidentified

   We have identified the issue with document access in the US Service region that is impacting some customers' ability to upload or download documents and are currently taking action to remediate the symptoms. We will continue to provide updates to this post as the issue is investigated further. We anticipate the next update to be within the next 30 minutes. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

3. 10 de noviembre de 2025 a las 21:28 UTCmonitoring

   We have remediated the issue with document access in the US Service region that was impacting some customers' ability to upload or download documents. We are continuing to monitor the situation closely and will provide further updates to this post if anything changes. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

4. 10 de noviembre de 2025 a las 22:30 UTCresolved

   The issue with document access in the US Service region that was impacting some customers' ability to upload or download documents is now resolved. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

1. 29 de octubre de 2025 a las 18:11 UTCidentified

   We aware of an ongoing issue with Microsoft Azure. They have posted an impacting event on their status page that is actively being investigated in the US. Details can be found here: https://azure.status.microsoft/en-us/status As a result of the Microsoft impact, NetDocuments customers may experience problems with some components in their application. Possible impacts may include: PatternBuilder - Admin Apps Tab PatternBuilder - Word Add-in M365 Outlook Add-In M365 Word Add-In Chatlink SetBuilder We will continue to provide updates to this post as the Microsoft incident is updated.

2. 29 de octubre de 2025 a las 21:55 UTCmonitoring

   Update: Our internal testing of the issue with Azure is indicating improved functionality of the features impacted by the Microsoft outage. Because their remediation will take time to fully propagate through Azure it is possible some customers may still be experiencing issues. Full DNS resolution for the issue may take up to 24 hours. Many NetDocuments customers, however, are already reporting all components have returned to normal operation. Again, the latest detail of their issue can be found here: https://azure.status.microsoft/en-us/status We will continue monitoring this situation closely and post additional updates here if anything changes.

3. 30 de octubre de 2025 a las 16:19 UTCresolved

   Microsoft has resolved their issue with Azure and internal testing shows all NetDocuments applications are functional at this time. Details of Microsoft Azure status can be found here: https://azure.status.microsoft/en-us/status

1. 27 de octubre de 2025 a las 20:25 UTCidentified

   We have identified an issue with performance in the US Service region and are currently taking action to remediate. A limited subset of users may experience general slowness when navigating to workspaces, empty workspaces, or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 27 de octubre de 2025 a las 21:09 UTCmonitoring

   We have remediated the issue with performance in the US Service region that was affecting a limited subset of customers. Users that were experiencing issues when searching or navigating to workspaces should see response times returning to normal levels. Document searching may remain affected for documents uploaded in the last 90 minutes as those are still being indexed. We will provide additional relevant updates to this post as we monitor the remediation put in place if anything changes. If you are continuing to experience difficulty, and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 30 de octubre de 2025 a las 16:24 UTCresolved

   At this time, all documents that were uploaded during the Service disruption have been fully processed and the system is performing as expected. If you are unable to find documents uploaded during that time in their proper locations, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ or reply to your currently open Case.

1. 19 de octubre de 2025 a las 20:29 UTCresolved

   We received reports of a limited issue affecting approximately 20 customers within the US Service. Impacted users experienced difficulties accessing documents through the web, including when using co-authoring, editing, or sending documents to integrated third-party applications. We believe we have remedied the issue and are conducting follow-up calls to confirm that service has fully returned to normal for each impacted customer. This issue was isolated and unrelated to last week’s disruption. If you are continuing to experience any difficulty, please contact Support via the portal: https://support.netdocuments.com/

1. 15 de octubre de 2025 a las 15:45 UTCinvestigating

   We are currently investigating a potential issue with the US Service. Users may experience general slowness or the inability to interact with their documents through any NetDocuments apps. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 15 de octubre de 2025 a las 18:11 UTCinvestigating

   We are continuing to investigate the issue with the US Service. Users are experiencing general slowness or the inability to interact with their documents through any NetDocuments apps. We will continue to provide updates to this post as the issue is investigated further. We will provide another update here in 30 minutes or sooner as information is available. If you are experiencing difficulty, and wish to log a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 15 de octubre de 2025 a las 19:09 UTCinvestigating

   We are continuing to investigate the issue with the US Service. Users are experiencing general slowness or the inability to interact with their documents through any NetDocuments apps. Our teams are working closely with technical experts from our database provider and are actively engaging to identify and remediate the issue. The problem we have identified is centered around the lookup table queries in our database environment, which is contributing to the experience customers are encountering. We will continue to provide updates to this post as the issue is investigated further. We will provide another update here in 30 minutes or sooner as information is available. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 15 de octubre de 2025 a las 19:51 UTCinvestigating

   We continue to actively troubleshoot the issue and our teams remain fully engaged in resolving it. We’ll provide our next update here within the next 75 minutes—or sooner if new details become available. We appreciate your continued patience and understanding. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 15 de octubre de 2025 a las 21:18 UTCinvestigating

   Our team is continuing to troubleshoot the issue and working toward full stability. While we’ve seen some recovery, we’re still investigating the root cause and monitoring system behavior closely. We’ll share another update as soon as more information becomes available within the next 90 minutes or sooner. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

6. 15 de octubre de 2025 a las 23:55 UTCinvestigating

   Update: We are continuing to actively investigate this issue and have not yet confirmed a root cause or permanent resolution. The platform is currently stable, with normal Service response times and all features available. If you are still experiencing any issues, please contact Support via the NetDocuments Support Portal : https://support.netdocuments.com/ Because our investigation of the root cause is ongoing, we are maintaining Investigation status and continuing to monitor the platform closely to ensure sustained stability. We will provide another update as more information becomes available or if the situation changes.

7. 16 de octubre de 2025 a las 23:10 UTCmonitoring

   The US Service response times have remained at typical levels today and all aspects of the Service are functioning normally at this time. This incident will remain open as we continue to monitor the situation closely. We’ll share another update here tomorrow or add additional information if anything further changes. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

8. 17 de octubre de 2025 a las 23:52 UTCresolved

   At this time, we are updating the status of the trust site posting to Resolved because Service response times have remained at typical levels, and all aspects of the Service are functioning normally. We will continue to provide updates through Support Cases, emails, and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 14 de octubre de 2025 a las 16:11 UTCinvestigating

   We are currently investigating a potential issue with the US Service. Users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 14 de octubre de 2025 a las 16:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 de octubre de 2025 a las 16:47 UTCinvestigating

   We are continuing to investigate an issue with the US Service. Users may experience issues when navigating the Service, searching for documents, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

4. 14 de octubre de 2025 a las 17:46 UTCinvestigating

   We are continuing to investigate the issue with the US Service. Users may experience issues when navigating the Service, searching for documents, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

5. 14 de octubre de 2025 a las 20:28 UTCinvestigating

   We are continuing to investigate an issue with the US Service. Users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times from all NetDocuments apps. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

6. 14 de octubre de 2025 a las 21:19 UTCmonitoring

   Remediation is now in place to resolve the issue impacting the US Service. We are monitoring the remediation to ensure it is stable. Users may need to log out and back in to their NetDocuments Service in order to be returned to their expected performance levels. If you are still impacted, please reach out to our Support team via the portal: https://support.netdocuments.com/

7. 14 de octubre de 2025 a las 22:08 UTCresolved

   The issue impacting the US Service is now resolved. If you are still impacted, please reach out to our Support team via the portal: https://support.netdocuments.com/