Historial de interrupciones de Nextiva

1. 13 de agosto de 2026 a las 13:16 UTCinvestigating

   Actualmente somos conscientes de un problema que impacta la capacidad de los usuarios para iniciar sesión y utilizar NexitvaONE y NextOS Platform. Los ingenieros están comprometidos y trabajando para una resolución. La siguiente actualización será en 30 minutos.

2. 13 de agosto de 2026 a las 13:59 UTCidentified

   We have identified the issue and are currently working toward resolution. We will continue to provide updates within 30 minutes.

3. 13 de agosto de 2026 a las 14:49 UTCidentified

   Engineers continue to work on the fix for this issue. Next update will be within 30 minutes.

4. 13 de agosto de 2026 a las 15:32 UTCidentified

   We are beginning to see some service recovery as engineers remain engaged working on resolution. At this time we are still seeing issues logging into impacted applications. We will continue to provide updates within 30 minutes or as the situation changes.

5. 13 de agosto de 2026 a las 16:10 UTCidentified

   We are continuing to see service restoration and are observing successful login and navigation through the applications. We remain engaged to ensure the stability of our services for full resolution.

6. 13 de agosto de 2026 a las 16:32 UTCidentified

   We are seeing continued success with login to applications and general navigation. Calling is working as intended but we are still observing impact with SMS and administration areas. We will continue to update through full resolution.

7. 13 de agosto de 2026 a las 17:10 UTCmonitoring

   We are continuing to see stability across the platform with core services. We remain monitoring to ensure full restoration across the platform.

8. 13 de agosto de 2026 a las 17:58 UTCresolved

   All services have continued to remain stable after resolution actions. Incident is resolved.

Traducido automáticamente desde la actualización oficial del incidente.

1. 7 de agosto de 2026 a las 16:21 UTCinvestigating

   Estamos activamente comprometidos y trabajando para resolver el problema con los clientes que ingresan a Nextiva.thrio.com. La siguiente actualización será en 15 minutos.

2. 7 de agosto de 2026 a las 16:53 UTCinvestigating

   Engineers remain engaged working to resolve the issue. We are seeing alternative login urls work in the meantime as a workaround until we resolve the primary cause.

3. 7 de agosto de 2026 a las 17:39 UTCidentified

   We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution.

4. 7 de agosto de 2026 a las 18:11 UTCmonitoring

   We are now seeing continued successful logins and will monitor for full resolution. If users are still experiencing an issue, please hard refresh the individual browser and/or clear cache and cookies.

5. 7 de agosto de 2026 a las 18:12 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 7 de agosto de 2026 a las 18:55 UTCresolved

   This incident has been resolved.

Traducido automáticamente desde la actualización oficial del incidente.

1. 16 de julio de 2026 a las 20:41 UTCinvestigating

   Algunos usuarios pueden experimentar aire muerto al llamar a su empleado de IA XBert. Nuestro equipo de ingeniería está investigando activamente el tema.

2. 16 de julio de 2026 a las 20:50 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. 16 de julio de 2026 a las 21:46 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 1 de julio de 2026 a las 12:44 UTCinvestigating

   Los usuarios de Nextiva Contact Center están experimentando problemas iniciando sesión a través de Salesforce CTI, reiniciando contraseñas y cargando paneles dentro de su cuenta. Los ingenieros se dedican e investigan la cuestión.

2. 1 de julio de 2026 a las 13:10 UTCresolved

   Se ha implementado una solución, y los usuarios ya no deben experimentar problemas de carga de tableros, restablecer contraseñas o iniciar sesión a través de Salesforce CTI. Si continúas experimentando problemas, por favor, despeja tu caché de navegador y cookies antes de intentarlo de nuevo. El incidente se resuelve en este momento.

Traducido automáticamente desde la actualización oficial del incidente.

1. 19 de junio de 2026 a las 19:26 UTCinvestigating

   Currently users are experiencing issues logging in to and using NextivaONE and the NextOS Platform. Engineers are engageed and investigating the issue

2. 19 de junio de 2026 a las 19:47 UTCmonitoring

   A fix has been implemented and we are seeing successful login, navigation, and general use throughout NextivaONE and the NextOS Platform. We will continue to monitor to ensure full resolution.

3. 19 de junio de 2026 a las 21:12 UTCresolved

   After continued monitoring, we have confirmed services remains stable and no further errors have been observed. This incident is now resolved.

1. 21 de mayo de 2026 a las 17:39 UTCinvestigating

   A subset of NEXT customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.

2. 21 de mayo de 2026 a las 18:02 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 21 de mayo de 2026 a las 18:32 UTCidentified

   We are continuing to work on the fix for this issue.

4. 21 de mayo de 2026 a las 18:51 UTCidentified

   We are continuing to work on a fix for this issue.

5. 21 de mayo de 2026 a las 19:19 UTCidentified

   Engineers continue to working on the fix for this issue. We have identified additional impact in SMS and Email and will continue to update as the issue progresses.

6. 21 de mayo de 2026 a las 19:53 UTCidentified

   Engineers are in the final stages of implementing a resolution. We appreciate your patience as we work to restore full service.

7. 21 de mayo de 2026 a las 20:19 UTCidentified

   While final resolution steps are still underway we are seeing restoration of core services and confirm calling, sms, and email working as intended. We will continue updates through full resolution.

8. 21 de mayo de 2026 a las 20:30 UTCmonitoring

   We continue to see full functionality of core services and will continue to monitor for full resolution.

9. 21 de mayo de 2026 a las 21:02 UTCresolved

   This incident has been resolved.

1. 31 de marzo de 2026 a las 16:52 UTCinvestigating

   We are currently investigating an issue affecting customers receiving inbound faxes. Engineers are engaged and looking into the issue. The next update will be provided within the next 30 minutes.

2. 31 de marzo de 2026 a las 17:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 31 de marzo de 2026 a las 19:04 UTCresolved

   This incident has been resolved.

1. 16 de febrero de 2026 a las 18:39 UTCinvestigating

   We are currently investigating an issue affecting customers using a fax bridge that prevents faxes from being sent or received. Portal and Email remain unaffected at this time. The next update will be provided within the next 30 minutes.

2. 16 de febrero de 2026 a las 19:10 UTCmonitoring

   A fix has been implemented, and we are now seeing faxes successfully sent and received from customers utilizing a fax bridge. We will monitor to ensure full resolution.

3. 16 de febrero de 2026 a las 19:37 UTCresolved

   This incident has been resolved.

1. 5 de febrero de 2026 a las 0:04 UTCidentified

   A subset of our customers are experiencing issues placing and receiving calls within Nextiva Contact Center. Engineers are engaged and investigating the issue. This issue is also impacting Nextiva's primary support line. If you require assistance, please reach out via chat.

2. 5 de febrero de 2026 a las 0:29 UTCmonitoring

   Impacted services have recovered, and we are monitoring to ensure full resolution. At this time, Nextiva Contact Center customers can place and receive calls as intended.

3. 5 de febrero de 2026 a las 0:52 UTCresolved

   This Incident has been resolved.

1. 30 de enero de 2026 a las 17:56 UTCidentified

   A subset of Nextiva Contact Center customers are experiencing issues placing and receiving calls, along with handling workitems via ACD. Engineers are engaged and investigating the issue.

2. 30 de enero de 2026 a las 18:23 UTCmonitoring

   A change has been implimented and we are monitoring the results. We are seeing recovery of most core functionalities for the impacted subset and will continue to monitor to ensure full resolution.

3. 30 de enero de 2026 a las 18:37 UTCresolved

   After monitoring, we have confirmed that all core services are functioning as intended and that there are no further issues. Incident is resolved.

1. 30 de enero de 2026 a las 16:24 UTCinvestigating

   A subset of users are experiencing issues navigating the application, making and receiving calls, and handling work items via ACD. Engineers are engaged and looking at the issue.

2. 30 de enero de 2026 a las 16:39 UTCresolved

   A fix has been implemented and impact has been mitigated. The incident is resolved.

1. 29 de enero de 2026 a las 15:48 UTCinvestigating

   A subset of Nextiva Contact Center users are experiencing issues placing and receiving calls. Engineers are engaged and investigating the issue.

2. 29 de enero de 2026 a las 16:04 UTCidentified

   This issue has been identified, and teams are working on implementing a fix.

3. 29 de enero de 2026 a las 16:53 UTCidentified

   We are continuing to work on a fix for this issue. Our next update will be within the next 30 minutes.

4. 29 de enero de 2026 a las 17:34 UTCidentified

   Engineers are actively implementing the fix for this issue. We will continue to send updates within 30 minutes or as new information is available.

5. 29 de enero de 2026 a las 18:14 UTCidentified

   We are seeing improvements in systems and services for some of the affected users. Engineers continue work on the fix to address all impacted users.

6. 29 de enero de 2026 a las 18:26 UTCmonitoring

   A fix has been implimented and we are monitoring the results. At this time, we are observing that impacted users are able to place and receive calls as intended.

7. 29 de enero de 2026 a las 19:03 UTCresolved

   This incident has been resolved.

1. 29 de enero de 2026 a las 0:35 UTCinvestigating

   A subset of users are experiencing issues logging into their Nextiva Contact Centers. Engineers are engaged and investigating the issue.

2. 29 de enero de 2026 a las 1:06 UTCidentified

   The issue has been identified, and engineers are developing a plan to implement the fix. Next update will be within 30 minutes.

3. 29 de enero de 2026 a las 1:25 UTCresolved

   This incident has been resolved, and logins are working as intended.

1. 7 de enero de 2026 a las 3:42 UTCinvestigating

   We are currently investigating the issue. At this time logins are presenting an error when attempting to login to the NextOS Platform.

2. 7 de enero de 2026 a las 3:58 UTCidentified

   Engineers have identified the issue and currently taking steps to remediate the incident.

3. 7 de enero de 2026 a las 4:10 UTCresolved

   Logins are working as intended. The incident has been resolved.

1. 12 de diciembre de 2025 a las 1:49 UTCinvestigating

   We are currently investigating an issue affecting NextivaONE in which users encounter an error when attempting to use the application.

2. 12 de diciembre de 2025 a las 2:21 UTCidentified

   The issue has been identified and engineers are currently working on the fix. We will continue to update through resolution.

3. 12 de diciembre de 2025 a las 2:55 UTCidentified

   Engineers are implementing a fix. We will continue to update through completion.

4. 12 de diciembre de 2025 a las 3:26 UTCidentified

   We are continuing to work on the fix for this issue.

5. 12 de diciembre de 2025 a las 3:41 UTCmonitoring

   A fix has been implemented, and we are monitoring the results. At this time, we see access to NextivaONE, NextOS, and Np3 as well as functionality restored to normal.

6. 12 de diciembre de 2025 a las 3:54 UTCresolved

   This Incident has bene resolved.

1. 5 de noviembre de 2025 a las 19:19 UTCinvestigating

   A subset of NCC customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.

2. 5 de noviembre de 2025 a las 19:50 UTCidentified

   The issue has been identified and engineers are working to implement a fix.

3. 5 de noviembre de 2025 a las 20:26 UTCmonitoring

   A fix has been applied and we are monitoring results. At this time inbound and outbound calling functionalities for impacted users has been restored.

4. 5 de noviembre de 2025 a las 21:05 UTCresolved

   This incident has been resolved.

1. 6 de octubre de 2025 a las 14:11 UTCinvestigating

   A subset of users are experiencing an error when logging into Np3. Engineers are engaged and investigating.

2. 6 de octubre de 2025 a las 14:29 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6 de octubre de 2025 a las 15:44 UTCresolved

   A fix has been implemented and all logins are working as intended. This incident has been resolved.

1. 25 de septiembre de 2025 a las 18:58 UTCinvestigating

   We are currently experiencing issues with our inbound Support number. Please email [email protected] or visit https://www.nextiva.com/support/ for assistance.

2. 25 de septiembre de 2025 a las 19:09 UTCresolved

   A fix has been implemented, and calls are working as intended through our Support number. We appreciate your patience with the issue and apologize for any inconvenience this may have caused.

1. 9 de septiembre de 2025 a las 20:56 UTCinvestigating

   We are currently experiencing an issue impacting SMS and MMS in NextivaONE. Our engineers are actively engaged and investigating the cause. Other services remain unaffected. Updates will be provided as more information becomes available.

2. 9 de septiembre de 2025 a las 21:30 UTCidentified

   Engineers have identified the cause of the issue and are working on mitigation steps. We will continue to update throughout the progress of these actions.

3. 9 de septiembre de 2025 a las 22:15 UTCresolved

   A fix has been implemented, and SMS and MMS are functioning as intended. We appreciate your patience while our teams worked quickly to resolve this issue.

1. 22 de julio de 2025 a las 18:10 UTCinvestigating

   A subset of users are experiencing an error when logging into Np3. Engineers are engaged and investigating.

2. 22 de julio de 2025 a las 18:43 UTCidentified

   The issue has been identified, and Engineering teams are in the process of implementing a fix. We will continue to update through completion.

3. 22 de julio de 2025 a las 19:20 UTCidentified

   We are continuing to work on the fix. We are seeing an increase in successful logins as we move toward completion.

4. 22 de julio de 2025 a las 19:47 UTCmonitoring

   The fix has been implemented and we are seeing successful logins as intended. We will continue to monitor to ensure complete resolution.

5. 22 de julio de 2025 a las 20:32 UTCresolved

   This incident has been resolved