56 incidentes de Parchment registrados desde abril de 2025, con actualizaciones oficiales, componentes afectados, duración y detalles de resolución.
Actualmente estamos buscando un problema donde algunos estudiantes no pueden hacer pedidos. Proporcionaremos actualizaciones cuando estén disponibles.
Hemos identificado el tema con estudiantes que reciben un mensaje "No Ordenable".
Hemos implementado una solución y estamos monitoreando los resultados.
Traducido automáticamente desde la actualización oficial del incidente.
La instrucción es consciente de CVE-2026-109618 y CVE-2026-109619 (referido como "PHP2Shell"), afectando PHP. La aplicación Canvas no utiliza PHP y no se ve afectada. Hemos completado una evaluación inicial de nuestros otros productos. Cuando las versiones de PHP están en uso, estamos priorizando la remediación y hemos implementado controles compensatorios y monitoreo adicional mientras que el trabajo se completa. Actualizaremos a medida que avance la rehabilitación.
Seguimos investigando esta cuestión.
Hemos evaluado todos los productos en esta página de estado. Cuando se necesitaban medidas para proteger los servicios de atención al cliente, la rehabilitación está completa. Esta es la actualización final.
Traducido automáticamente desde la actualización oficial del incidente.
Actualmente estamos investigando un problema con los usuarios que obtienen un registro de errores en el sitio web.
Este incidente ha sido resuelto. Seguiremos monitoreando la actividad del sitio.
Traducido automáticamente desde la actualización oficial del incidente.
Actualmente estamos investigando un problema con correos electrónicos de verificación multifactorial de nuestro proveedor de servicios de correo electrónico que no se envían a los usuarios que se registran.
Se ha identificado la cuestión y se está aplicando una solución del proveedor de servicios. Proporcionaremos otra actualización tan pronto como esté disponible.
Seguimos trabajando en una solución para esta cuestión.
El servicio ha implementado una solución y estamos monitoreando los resultados.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
El tiempo en Manila mantuvo cerca de un tercio de nuestro equipo de apoyo hoy, así que estamos acortando horas de apoyo en vivo a las 10 am–4 pm, ET, comenzando hoy a finales de la semana. Eso se aplica a teléfonos y chat en vivo: dentro de esas horas se transfiere chat a un agente humano, y fuera de ellos no lo hace.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Hoy a las 5:00 PM EDT hay una breve actualización del sistema para mejorar nuestra búsqueda escolar en nuestro sitio web Parchment.com. Mientras no lo esperamos, puede experimentar una interrupción momentánea que dura unos minutos.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Actualmente estamos investigando informes de la página girando cuando usted está tratando de ordenar una credenciales.
Continuamos investigando informes de un pequeño número de usuarios que experimentan problemas de carga cuando intentan ordenar una credencial. Este problema es intermitente y no afecta a todos los usuarios o a todos los pedidos.
Se ha aplicado una solución y estamos monitoreando los resultados.
Continuamos monitoreando cualquier otro problema.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Actualmente estamos investigando un problema en el que los usuarios están viendo un mensaje "Error: Failed to get orders" al intentar ver sus Listas de Hacer.
Seguimos investigando esta cuestión.
Seguimos investigando esta cuestión. Gracias por su paciencia mientras nuestro equipo trabaja para una resolución.
Se ha determinado la cuestión y se está aplicando una solución.
Se ha aplicado una solución y estamos monitoreando los resultados.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Parchment Support will be closed on Friday in observance of Juneteenth. Standard support coverage will resume on Monday, June 22.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We're currently investigating several issues affecting GED order processing: Orders with attached documents are not updating to an Available status. Orders for free documents that historically did not have a Document ID (DID) are now generating DIDs unexpectedly. Orders are entering a Pending status instead of progressing to Processing. We're actively working to identify the root cause and will provide updates as more information becomes available. We apologize for the disruption and appreciate your patience.
The issue has been identified and a fix is being implemented.
Order statuses were not updating properly. This issue has been resolved. We're continuing to work through any orders affected during the outage window.
This incident has been resolved. All impacted orders have been successfully sent.
We're currently investigating reports of recipients receiving a 404 error when attempting to download third-party PDFs issued from GED jurisdictions. We'll provide an update as soon as we have more information.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our investigation is ongoing. We'll share further updates as more information becomes available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
Our team is closely monitoring our system for any further issues.
We're investigating new reports of users having trouble accessing their Parchment Administrator accounts. We'll share an update as soon as we have more information.
We are continuing to investigate this issue.
After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.
This incident has been resolved.
We're investigating reports of users unable to access the website. We'll share an update as soon as we have more information.
Our investigation is ongoing. We'll share further updates as more information becomes available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
Our team is closely monitoring our system for any further issues.
We're investigating new reports of learners having trouble accessing their Parchment Learner accounts and website delays. We'll share an update as soon as we have more information.
We are continuing to investigate this issue.
After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.
This incident has been resolved.
Notice: Learner Chat Currently Unavailable To ensure we can provide the best possible support during our current system updates, we have temporarily disabled our live chat feature. We are currently experiencing a high volume of inquiries regarding update enrollment failures and are working hard to resolve the issue. In the meantime, please reach out to us via a Support Ticket, and our team will get back to you as soon as possible. We appreciate your patience and look forward to bringing live chat back online soon.
ParchieBot is now live. Users can now visit parchment.com/chat-support to search help center articles, chat with an agent, or get answers from Parchie bot directly. This gives learners a faster way to find help without waiting in a queue.
We have identified an issue that causes the page to spin when you click the order tab in your account. This is an intermittent issue and you can attempt to place the order again.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an error that occurs when a learner updates their profile. This is caused by the format of the phone number. Please enter the phone number with the country code and no spaces or dashes, and this will allow you to complete the profile update (+15555555555 as an example).
A fix has been implemented and all formats of phone numbers are accepted.
We are currently investigating reports of errors when attempting to download documents manually in Parchment Receive.
A fix has been implemented and we are monitoring the results.
This incident is resolved.
Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.
Login performance is slower than usual.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
