Historial de interrupciones de Payments Hub

1. 2 de septiembre de 2026 a las 16:51 UTCmonitoring

   Los clientes están reportando problemas de servicio intermitente. Nuestros sistemas y volúmenes parecen saludables, pero estamos viendo informes elevados de problemas de tráfico de Internet en varios de los principales ISP en los Estados Unidos. Seguimos investigando y vigilando la situación.

2. 2 de septiembre de 2026 a las 21:10 UTCresolved

   Los informes relativos a las cuestiones relativas a los servicios han disminuido y las conexiones observadas en todas las regiones se han estabilizado sin nuevas interrupciones.

Traducido automáticamente desde la actualización oficial del incidente.

1. 27 de agosto de 2026 a las 14:15 UTCidentified

   Actualmente estamos experimentando dificultades técnicas con la validación de cuentas bancarias. Los usuarios pueden ser incapaces de avanzar más allá de la página de información Business después de introducir detalles bancarios. Nuestro equipo de ingeniería está investigando activamente esta cuestión, y proporcionaremos una actualización tan pronto como se alcance una resolución.

2. 27 de agosto de 2026 a las 15:13 UTCresolved

   Esta cuestión se ha resuelto y las nuevas aplicaciones están funcionando según lo previsto. Si un usuario fue impactado la aplicación se salvó y se puede reanudar - no se perdieron datos.

Traducido automáticamente desde la actualización oficial del incidente.

1. 13 de agosto de 2026 a las 16:32 UTCinvestigating

   We are currently experiencing elevated failure rates with credit card processing. Our engineering team is actively investigating the issue, and we will provide immediate updates as new information becomes available.

2. 13 de agosto de 2026 a las 17:44 UTCmonitoring

   We have identified the issue affecting credit card authorizations and a fix has been applied. We are monitoring the recovery of success rates.  You may begin re-attempting transactions. Thank you for your patience.

3. 13 de agosto de 2026 a las 20:40 UTCresolved

   Credit card processing is fully restored. All systems are back to normal operations, and transaction processing has stabilized.

1. 10 de agosto de 2026 a las 14:06 UTCinvestigating

   Some users are currently experiencing issues logging in to the Partner Portal and receiving a "page not found" error upon login. The issue is intermittent and does NOT impact merchant processing. If you receive this message you can access the site and pages via the left side navigation.

2. 10 de agosto de 2026 a las 17:03 UTCresolved

   The issue was identified and resolved. Thank you for your patience.

1. 1 de agosto de 2026 a las 11:23 UTCinvestigating

   Estamos investigando un problema en la aplicación Payanywhere donde imprimir el informe del lote puede reportar números de lotes inconsistentes. Nuestro equipo está trabajando activamente en una solución y proporcionará actualizaciones aquí tan pronto como estén disponibles.

2. 1 de agosto de 2026 a las 20:53 UTCinvestigating

   Si los comerciantes están teniendo problemas con la impresión de su informe de lote, vaya a Transacciones, seleccione Resúmenes y grifo Imprimir en el informe de cierre extendido.

Traducido automáticamente desde la actualización oficial del incidente.

1. 31 de julio de 2026 a las 22:22 UTCidentified

   Estamos investigando un problema en el Centro de Pagos donde la adición de la dirección física de un cliente al utilizar el Terminal Virtual evita que el cliente sea salvado. Workaround: Deje los campos de dirección en blanco durante la transacción para guardar al cliente y completar la venta. A continuación, puede agregar la dirección física directamente a través del Directorio de Clientes. Nuestro equipo está trabajando activamente en una solución y proporcionará actualizaciones aquí tan pronto como estén disponibles.

2. 1 de agosto de 2026 a las 1:09 UTCresolved

   Se ha implementado una solución para agregar la dirección física del cliente durante una transacción de Terminal Virtual. El trabajo ya no es necesario. Nos disculpamos por cualquier inconveniente que esto pueda haber causado.

Traducido automáticamente desde la actualización oficial del incidente.

1. 17 de julio de 2026 a las 19:57 UTCresolved

   Actualización de salida: Problemas de comunicación entre su sistema de pago y el host pueden haber causado duplicaciones de autorizaciones pendientes para algunos titulares de tarjetas. Nuestro auditor de transacción está revirtiendo activamente estos duplicados para asegurar que los saldos de sus titulares de tarjetas no se vean afectados. No se necesita acción por tu parte.

Traducido automáticamente desde la actualización oficial del incidente.

1. 17 de julio de 2026 a las 18:57 UTCinvestigating

   Estamos experimentando retrasos temporales con procesamiento y autorizaciones. Nuestro equipo está investigando activamente.

2. 17 de julio de 2026 a las 19:41 UTCresolved

   El procesamiento y las autorizaciones están funcionando normalmente. Gracias por su paciencia mientras resolvimos este problema.

Traducido automáticamente desde la actualización oficial del incidente.

1. 17 de julio de 2026 a las 18:44 UTCinvestigating

   Estamos experimentando retrasos temporales con procesamiento y autorizaciones. Nuestro equipo está investigando activamente.

2. 17 de julio de 2026 a las 18:47 UTCinvestigating

   Seguimos investigando esta cuestión.

Traducido automáticamente desde la actualización oficial del incidente.

1. 2 de julio de 2026 a las 13:49 UTCinvestigating

   We are currently investigating an issue primarily impacting internal processes, which is impacting our ability to support our customers. Our merchants and partners may experience degraded performance within the Partner Hub, specifically enrollment. Processing and payments are not affected and continue to work as expected. Thank you for your patience.

2. 2 de julio de 2026 a las 19:01 UTCresolved

   The issue has been identified and addressed. The team confirmed there was no impact to merchant processing. All systems are healthy at this time. We will continue to monitor the service closely. Thank you for your continued patience.

1. 22 de junio de 2026 a las 20:25 UTCidentified

   We are aware of a funding delay impacting a subset of merchants today utilizing Citizens bank. Due to a delay in ACH file processing, some deposits were not processed as originally scheduled. The impacted files were successfully processed by 10:00 AM ET, and affected merchants should receive their funding by close of the business day today. We apologize for the inconvenience and appreciate your patience as we worked to resolve the issue.

2. 23 de junio de 2026 a las 14:02 UTCresolved

   This incident has been resolved.

1. 18 de junio de 2026 a las 16:30 UTCinvestigating

   We are currently investigating an issue impacting Visa transactions that are causing funding discrepancies for some merchants. Our teams are actively working to identify the root cause and determine the scope of impact. We will provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work toward a resolution.

2. 18 de junio de 2026 a las 21:05 UTCresolved

   The issue impacting certain Visa transactions has been identified and corrected. Affected Visa transactions that did not previously settle have now been successfully settled and are scheduled for funding. Due to the banking holiday, funding for impacted transactions is expected to be received on Monday. We apologize for any inconvenience and appreciate your patience while we worked to resolve this matter.

1. 18 de junio de 2026 a las 14:25 UTCinvestigating

   We are currently investigating an issue that may cause some American Express card transactions to display incorrect merchant descriptor information on cardholder digital applications. Our teams are actively working to identify the cause and assess the scope of impact. We will provide updates as additional information becomes available. We apologize for any inconvenience and appreciate your patience.

2. 23 de junio de 2026 a las 14:30 UTCresolved

   This incident has been resolved.

1. 15 de junio de 2026 a las 17:44 UTCmonitoring

   Due to an issue encountered following planned maintenance, funding files for Merrick Bank Next Day Funding (NDF) merchants with Saturday and Sunday processing were submitted after the Federal Reserve's processing deadline. All impacted merchants will still receive funding today. Funds are being processed as Same Day Funding (SDF) and are expected to be available by approximately 1:30 PM ET today. We apologize for the inconvenience and will continue to monitor processing through completion.

2. 16 de junio de 2026 a las 4:15 UTCresolved

   Issue has been resolved and all funds have been released.

1. 10 de junio de 2026 a las 13:49 UTCinvestigating

   We are currently experiencing intermittent login issues affecting both Payanywhere and Payments Hub. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.

2. 10 de junio de 2026 a las 16:19 UTCmonitoring

   Update: We are seeing significant improvements to login issues for Payanywhere and Payments Hub. Please retry logging in if you experienced a problem earlier. Our team will continue to monitor the situation closely.

3. 10 de junio de 2026 a las 21:56 UTCresolved

   All systems are operational. We will continue monitoring performance closely. We appreciate your patience as we worked to resolve the issue.

1. 22 de mayo de 2026 a las 20:48 UTCmonitoring

   Ingenico has notified us of a rare issue affecting some Desk/2600 terminals, where the device may freeze or become unresponsive during operation.  We are working to resolve this through an automated software update as quickly as possible. If your terminal encounters this issue, you can resolve it immediately by performing a manual hardware reset. Please follow the steps below: How to Reset Your Terminal 1. Locate the Yellow button and the Special Characters button on the keypad. 2. Press and hold both buttons simultaneously. 3. Continue holding until the screen goes blank and the terminal begins to reboot. Need Further Assistance? If the device continues to freeze after a reboot, or if you encounter any other technical difficulties, our support team is ready to help. Support Line: 866-485-8999 Thank you for your patience and for being a valued customer.

2. 10 de junio de 2026 a las 22:33 UTCresolved

   This incident has been resolved.

1. 18 de mayo de 2026 a las 15:47 UTCmonitoring

   We are investigating reports of cellular connectivity issues affecting PAX A920 and A920 Pro terminals. We are actively working with the device manufacturer and cellular network provider to identify the root cause and implement a resolution. Current Status: Wi-Fi connectivity and processing are not impacted. Temporary Workaround: If your device is unable to connect via cellular, please switch to a local Wi-Fi network to continue processing transactions. If you require cellular connectivity, instructions are available here: https://vimeo.com/paymentshub/apn?share=copy

2. 20 de mayo de 2026 a las 18:49 UTCresolved

   This incident has been resolved.

1. 3 de marzo de 2026 a las 15:15 UTCmonitoring

   If you are experiencing delays or issues with funding today, March 3, 2026, please be advised that the Federal Reserve System is currently experiencing technical issues that may be impacting transaction processing nationwide. Our teams are actively monitoring the situation. We appreciate your patience and understanding as resolution efforts are underway.

2. 3 de marzo de 2026 a las 22:23 UTCresolved

   Federal Reserve Funding Update Status: Restored The Federal Reserve System has returned to normal operations. Our team is closely monitoring the funding to ensure all transfers are completed as quickly as possible. Final arrival times will depend on your individual bank’s processing schedule. Please allow 1–2 business days for funds to reflect in your account balance. Action Required: None. Track Activity: Please log in to paymentshub.com to review your deposits. No further action is required on your part.

1. 3 de enero de 2026 a las 15:52 UTCmonitoring

   The team has identified an issue impacting the data feeds into customer facing portals. Merchant users may not see the most recent transactions on reports at this time.

2. 3 de enero de 2026 a las 17:15 UTCmonitoring

   We are continuing to monitor the issue. The bottleneck has been addressed and the team is observing the backlog shrinking.

3. 3 de enero de 2026 a las 23:07 UTCmonitoring

   Update: The feeds for smaller datasets have been restored, one, high volume data feed is still being recovered. We apologize for any disruption this has caused and appreciate your patience.

4. 4 de enero de 2026 a las 3:46 UTCresolved

   We are no longer seeing delays with reporting data and will continue to monitor performance. We apologize for any disruption this has caused and appreciate your patience. .

1. 20 de octubre de 2025 a las 16:16 UTCidentified

   As part of the ongoing issue with one of our third-party platforms, you may experience degraded performance while logging in and using Payanywhere and Payments Hub. We understand the impact this is having on your business operations; we apologize for the disruption and are continuing to monitor this issue.

2. 20 de octubre de 2025 a las 17:46 UTCmonitoring

   We are actively working with our third-party platform as they work towards a full recovery. We are continuing to monitor the issue and apologize that you may still be experiencing degraded performance with Payanywhere and Payments Hub.

3. 20 de octubre de 2025 a las 19:53 UTCmonitoring

   We are no longer seeing issues with logging in to Payanywhere. We are seeing partial improvements to logins to Payments Hub and you may experience intermittent issues. We appreciate your understanding as we monitor the recovery of our third-party platform services.

4. 20 de octubre de 2025 a las 22:25 UTCresolved

   We are seeing significant improvement to Payments Hub functionality. All systems are operational and we will continue to monitor performance of Payments Hub and Payanywhere. We recognize the impact this has had on your business operations and deeply appreciate your patience and understanding.