Historial de interrupciones de Pexip

1. 7 de octubre de 2026 a las 12:55 UTCinvestigating

   Estamos investigando informes de que las llamadas Microsoft Teams Guest Join pueden no conectarse cuando se marcan desde dispositivos de hardware de Google Meet.

2. 7 de octubre de 2026 a las 13:04 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. 7 de octubre de 2026 a las 14:38 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 15 de septiembre de 2026 a las 12:19 UTCinvestigating

   Cisco endpoints that are: Registrado en el servicio Pexip Y se han actualizado a 26.9 o 26.10 May fail to receive Presentation from the far end in calls via Teams CVI or Google Meet Gateway services. Enviar presentación se reporta al trabajo, y también desbloquea la presentación entrante. Le recomendamos que no actualice los sistemas Cisco a 26.9 o 26.10 mientras investigamos. Por favor vuelva a rodar cualquier sistema afectado a 26.8 mientras establecemos la causa.

2. 15 de septiembre de 2026 a las 13:05 UTCidentified

   Hemos identificado un cambio relacionado con cómo Cisco mantiene vivo el canal de presentación, y estamos planeando una actualización para adaptarse a los cambios.

3. 15 de septiembre de 2026 a las 15:34 UTCidentified

   Hemos identificado el problema con la nueva versión de RoomOS y hemos empezado a resolverlo. La interrupción menor es posible durante el despliegue, y un pequeño número de llamadas pueden ser afectadas. Por esa razón, el despliegue se llevará a cabo fuera de las horas de trabajo en cada región.

4. 16 de septiembre de 2026 a las 5:44 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

5. 16 de septiembre de 2026 a las 8:18 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 20 de agosto de 2026 a las 2:43 UTCinvestigating

   Pexip está experimentando actualmente interrupciones intermitentes tanto para las páginas de documentación de Service (help.pexip.com) como Infinity (docs.pexip.com). Las páginas son lentas para cargar o no responden para algunos usuarios.

2. 21 de agosto de 2026 a las 7:35 UTCidentified

   Nuestro proveedor de servicios continúa trabajando para resolver este problema. La página de Ayuda de Servicio (help.pexip.com) se ha recuperado y ahora es accesible. La página de Documentación Infinita (docs.pexip.com) sigue siendo indisponible, y estamos monitoreando activamente para una resolución.

3. 21 de agosto de 2026 a las 9:39 UTCmonitoring

   La cuestión se ha resuelto y las páginas de documentación son ahora accesibles de nuevo.

4. 24 de agosto de 2026 a las 14:57 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 14 de agosto de 2026 a las 16:35 UTCinvestigating

   Actualmente estamos investigando un problema para Analytics en Pexip Control center. Algunos datos de uso podrían no estar disponibles.

2. 21 de agosto de 2026 a las 7:41 UTCidentified

   Nuestro equipo continúa investigando el problema que afecta a Analytics en Pexip Control Center. Algunos datos de uso pueden todavía estar disponibles mientras el trabajo está en curso. Proporcionaremos otra actualización una vez tengamos más información.

3. 24 de agosto de 2026 a las 14:58 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

4. 22 de septiembre de 2026 a las 12:32 UTCresolved

   No se han notificado ni observado otras cuestiones. Este incidente ya está resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 30 de junio de 2026 a las 13:24 UTCinvestigating

   Estamos investigando un problema donde no se envían correos electrónicos del Portal de Socios y Centro de Control.

2. 30 de junio de 2026 a las 21:10 UTCmonitoring

   Se ha identificado y resuelto el problema.

3. 1 de julio de 2026 a las 6:54 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 10 de junio de 2026 a las 11:23 UTCresolved

   Between Monday 8 June, 15:15 and Wednesday 10 June, 11:00 (UTC), users were unable to create One-Time Rooms (OTR) using the Pexip Service Outlook Add-In. Personal VMRs and previously scheduled One-Time Rooms were not affected. The issue has been resolved and scheduling of One-Time VMRs via the Outlook Add-In is now functioning normally. This incident is being logged retroactively after resolution.

1. 29 de mayo de 2026 a las 9:41 UTCinvestigating

   We detected incoming SIP call failures in the Oregon Point of Presence (PoP) and are currently investigating the issue.

2. 29 de mayo de 2026 a las 10:05 UTCinvestigating

   As a mitigation step, we have re-routed incoming SIP calls to an alternative location. This change is intended to resolve the impact while we continue investigating the issue in the Oregon PoP.

3. 29 de mayo de 2026 a las 11:25 UTCidentified

   We have identified an issue with an unavailable infrastructure component that caused some SIP Teams CVI calls to fail in Oregon and are actively working to resolve the issue.

4. 29 de mayo de 2026 a las 11:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 29 de mayo de 2026 a las 12:52 UTCresolved

   This incident has been resolved. Incoming SIP call handling has been restored to its normal operating configuration.

1. 20 de mayo de 2026 a las 8:24 UTCinvestigating

   We are investigating an issue causing calls to appear with a delay on the Diagnostics Page in Pexip Control Center.

2. 20 de mayo de 2026 a las 8:38 UTCmonitoring

   We have implemented a fix to address delayed call visibility on the Diagnostics Page in Pexip Control Center. Some delay may persist while the system clears existing backlog. We are actively monitoring.

3. 20 de mayo de 2026 a las 13:27 UTCmonitoring

   Currently diagnostics are unavailable in PCC. We continue to work to bring this feature online.

4. 20 de mayo de 2026 a las 13:29 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 20 de mayo de 2026 a las 15:09 UTCmonitoring

   The issue affecting the Diagnostics page has been resolved and we are monitoring system behavior. Some delay in data appearing on the Diagnostics page may persist while the system clears the existing backlog.

6. 21 de mayo de 2026 a las 7:53 UTCresolved

   This incident has been resolved.

1. 30 de abril de 2026 a las 12:23 UTCidentified

   The issue can be seen on meetings where a Teams recorder bot is present. The unknown participant represents a new version of the Teams recording bot. We are working to block visibility of this new bot in the layout ASAP.

2. 4 de mayo de 2026 a las 10:16 UTCidentified

   Further explanation: The unknown teams participant (in some layouts, shown as the "t8" participant avatar) can appear to the Video Conference (CVI) participant, when a "Teams Consumer" user joins the meeting. The "t8" participant represents the Teams Consumer meeting recording bot, and should not be visible to the Video Conference (CVI) participant. There is no impact on meetings when only Teams Enterprise / Commercial / Business users are present.

3. 6 de mayo de 2026 a las 11:03 UTCidentified

   We've already seen a reduction in the Teams Consumer recorder bots being added to meetings, and therefore the "t8" unexpected user is now very rarely seen on screen. A fix will be applied to the service within the next few weeks.

4. 15 de junio de 2026 a las 8:05 UTCresolved

   This incident has been resolved.

1. 28 de abril de 2026 a las 16:13 UTCinvestigating

   We are investigating an issue where calls from the Pexip app for iOS to Pexip Service VMRs are ending prematurely. Affected customers should use the My Meeting Video (MMV) iOS app, now available for download at https://apps.apple.com/us/app/pexip-my-meeting-video/id1018923867

2. 30 de abril de 2026 a las 9:05 UTCidentified

   The issue has been identified and a mitigation is being deployed within the service.

3. 30 de abril de 2026 a las 14:54 UTCidentified

   We are continuing to work on a fix for this issue.

4. 30 de abril de 2026 a las 16:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 de mayo de 2026 a las 11:11 UTCresolved

   The issue is now resolved.

1. 22 de abril de 2026 a las 8:06 UTCinvestigating

   We are currently investigating an issue affecting some Microsoft Teams CVI connections, where calls may intermittently fail.

2. 22 de abril de 2026 a las 8:22 UTCidentified

   Errors from Microsoft Teams have been identified and are tied to Microsoft issue TM1286773. We are coordinating with Microsoft and are monitoring closely.

3. 22 de abril de 2026 a las 11:27 UTCmonitoring

   We have not observed any errors for the past few hours. We will continue to monitor the situation closely.

4. 23 de abril de 2026 a las 8:30 UTCresolved

   No further issues have been observed or reported. This incident has been resolved.

1. 20 de abril de 2026 a las 0:29 UTCinvestigating

   Pexip documentation web pages are currently unavailable due to an outage with a service provider. This outage affects both help.pexip.com and docs.pexip.com web sites. The provider is currently investigating the cause of this outage and working a fix.

2. 20 de abril de 2026 a las 8:09 UTCmonitoring

   Service has been restored for both help.pexip.com and docs.pexip.com documentation pages. We will continue to monitor service availability.

3. 20 de abril de 2026 a las 12:38 UTCresolved

   This incident has been resolved.

1. 17 de abril de 2026 a las 12:32 UTCinvestigating

   The team is currently investigating the issue.

2. 17 de abril de 2026 a las 12:38 UTCmonitoring

   A small number of Zoom Connect for Teams CVI calls in Europe might have failed to bypass the lobby. A fix has been implemented, and we're monitoring the results.

3. 17 de abril de 2026 a las 12:45 UTCresolved

   This incident is resolved.

1. 14 de abril de 2026 a las 15:18 UTCinvestigating

   We are investigating a packet loss issue occurring between Cisco Webex and Pexip that is affecting calls from Webex-registered endpoints located in India. Participants connecting from their Webex devices may experience degraded call quality in the direction from the device to Pexip.

2. 15 de abril de 2026 a las 9:05 UTCmonitoring

   The previously observed packet loss affecting calls between Webex-registered endpoints in India and Pexip is no longer occurring and has remained stable for a period of time. Based on available data, the issue appears to have been related to factors along the public internet path. We continue to monitor the situation to ensure call quality remains stable.

3. 16 de abril de 2026 a las 7:43 UTCresolved

   This incident has been resolved.

1. 14 de abril de 2026 a las 15:06 UTCinvestigating

   We are investigating an issue where some CVI calls in the US region are failing.

2. 14 de abril de 2026 a las 16:27 UTCmonitoring

   A fix has been applied and we are monitoring the results.

3. 14 de abril de 2026 a las 22:22 UTCresolved

   This incident has been resolved.

1. 8 de abril de 2026 a las 11:11 UTCidentified

   We have identified an issue affecting Pexip Android and iOS mobile app users. In some cases, users are unable to join Pexip hosted one-time Virtual Meeting Rooms (VMRs) directly from the in-app Calendar when the meeting is scheduled via the Pexip Service Outlook Plug-in. New mobile app versions are planned for release in the coming days to address this issue. In the meantime, users can join meetings by selecting the Address option in the app and manually entering [email protected] URI.

2. 13 de abril de 2026 a las 7:14 UTCidentified

   The Android app version 1.1.3 is now available and includes changes that address this issue. We are continuing work on the iOS version.

3. 13 de abril de 2026 a las 10:20 UTCmonitoring

   IOS app version 1.1.4 is now available and includes changes that address this issue.

4. 14 de abril de 2026 a las 6:56 UTCresolved

   This incident has been resolved.

1. 30 de marzo de 2026 a las 12:47 UTCinvestigating

   We are currently investigating an issue where Teams SIP Guest Join calls fail to connect when using 15-digit meeting IDs. Users attempting to join these meetings from SIP devices, Zoom, or Google Rooms may fail to connect.

2. 30 de marzo de 2026 a las 13:05 UTCmonitoring

   A fix has been implemented for the issue. Teams Guest Join calls with 15-digit meeting IDs should now connect successfully. Customers running the "Pexip Ad Hoc Join for Teams on Cisco endpoints" (https://help.pexip.com/macros/ad-hoc-join-teams.htm) need to update the msteams-macro-settings.js file to ensure the regex supports meeting IDs longer than 14 digits.

3. 30 de marzo de 2026 a las 14:12 UTCresolved

   This incident has been resolved.

1. 20 de marzo de 2026 a las 7:49 UTCinvestigating

   We have observed an issue where some Zoom Rooms might fail to bypass the Teams lobby. Out Team is looking into it.

2. 20 de marzo de 2026 a las 8:23 UTCresolved

   We have found the issue and resolved it.

1. 17 de marzo de 2026 a las 12:54 UTCresolved

   Between 12:01 and 12:04 UTC on March 17, some calls within the Pexip Service may have experienced failures. The issue has been resolved and the service is operating normally. We will continue to monitor.

1. 28 de febrero de 2026 a las 9:00 UTCinvestigating

   We have observed a Cloud OTJ issue affecting some M365 mailboxes. Our Team is looking into it.

2. 28 de febrero de 2026 a las 9:03 UTCinvestigating

   We have contacted Microsoft to investigate this issue together with them.

3. 28 de febrero de 2026 a las 16:41 UTCmonitoring

   We have identified an issue affecting some Microsoft 365 tenants. The impact has been traced to a third-party application making mailbox queries through the Microsoft Graph API, which may result in degraded performance or unexpected behavior in Pexip Cloud OTJ. Customers experiencing issues with Cloud OTJ are advised to open a support ticket so our team can review their environment and provide additional details and guidance.

4. 2 de marzo de 2026 a las 9:51 UTCresolved

   We have completed our investigation and found no issues within Pexip Cloud OTJ. Some Microsoft 365 tenants may experience degraded performance caused by mailbox activity from third party applications using the Microsoft Graph API. Customers still experiencing Cloud OTJ issues should contact support for further investigation and guidance.