Historial de interrupciones de Pin Payments

1. 28 de julio de 2026 a las 4:17 UTCinvestigating

   Actualmente estamos investigando esta cuestión.

2. 28 de julio de 2026 a las 4:43 UTCmonitoring

   El procesamiento preliminar se ha reanudado y el procesamiento en Pin se ha reanudado. Todavía estamos monitoreando la situación.

3. 28 de julio de 2026 a las 5:14 UTCresolved

   Se ha reanudado el procesamiento normal.

Traducido automáticamente desde la actualización oficial del incidente.

1. 27 de mayo de 2026 a las 3:31 UTCresolved

   For a period of 17 minutes from 09:08 AEDT, merchants may have experienced charges being unexpectedly declined, due to issues at our upstream provider. The upstream issue was resolved, and normal service was restored at 09:25 AEDT.

1. 26 de noviembre de 2025 a las 1:45 UTCinvestigating

   We recently experienced an issue affecting Visa and Mastercard credit card transactions, resulting in error code 92 for some merchants. Our development team has deployed a temporary fix and traffic is currently being routed through our parent company’s gateway to ensure transaction processing continues smoothly. We are actively investigating the root cause of this issue and will provide further updates as more information becomes available. We sincerely apologise for the inconvenience and appreciate your patience while we work to fully resolve this matter.

2. 26 de noviembre de 2025 a las 3:53 UTCresolved

   All systems are now back in operation.

1. 18 de noviembre de 2025 a las 14:18 UTCidentified

   Due to a major outage of the Cloudflare service in our region, access to our Dashboard, Payment Pages, and Marketing Website has been fully disrupted. We are awaiting a fix from Cloudflare. In the meantime, API access is unaffected.

2. 18 de noviembre de 2025 a las 14:55 UTCmonitoring

   Cloudflare have issued a fix and declared their incident resolved. We are monitoring to ensure services fully return to normal.

3. 18 de noviembre de 2025 a las 15:35 UTCresolved

   All systems are now back in operation.

1. 3 de abril de 2025 a las 4:55 UTCinvestigating

   We are currently seeing an unusually high number of charge failures from one of our upstream providers, for American Express charges. We are working with the provider to identify the issue.

2. 3 de abril de 2025 a las 6:02 UTCmonitoring

   Our upstream provider has resolved the issue and we are monitoring transactions.

3. 3 de abril de 2025 a las 7:36 UTCresolved

   This incident has been resolved.

1. 1 de abril de 2025 a las 9:55 UTCmonitoring

   For a period of 35 minutes from 20:09 AEDT, merchants may have experienced charges being unexpectedly declined, due to a recent security upgrade. We have implemented a fix and are monitoring the situation.

2. 1 de abril de 2025 a las 10:03 UTCresolved

   This incident has been resolved.

1. 26 de febrero de 2025 a las 8:53 UTCidentified

   Due to a regular code deployment, the Payment Page may be failing to load for some merchants. We are aware of the issue and are taking steps to rectify it.

2. 26 de febrero de 2025 a las 9:34 UTCmonitoring

   A fix has now been implemented and service has returned to normal. We are monitoring the system to verify that the fix is complete.

3. 26 de febrero de 2025 a las 9:53 UTCresolved

   The Payment Page is now confirmed as functioning normally. This incident is resolved.

1. 13 de agosto de 2024 a las 8:21 UTCidentified

   We are currently investigating reports of some customers having CORS issues on card creation due to a recent security upgrade. We're reverting the change.

2. 13 de agosto de 2024 a las 8:42 UTCmonitoring

   The change has been reverted and we've confirmed the service is working. Customer browsers will need to reload to get the latest javascript. We're currently monitoring the situation.

3. 13 de agosto de 2024 a las 8:58 UTCresolved

   Charge flow appears to have reverted to normal.

1. 7 de mayo de 2024 a las 10:19 UTCresolved

   For a period of approximately 8 minutes during a routine software update, the API was experiencing a partial outage and some charge requests were failing with a 500 error message. The system was recovered and charges are now processing normally.

1. 7 de marzo de 2024 a las 11:43 UTCresolved

   For a period of 50 minutes from 16:48 AEDT, merchants may have experienced charges being unexpectedly declined, due to issues upstream. The upstream issue was resolved and normal service was restored at 17:38 AEDT.

1. 28 de diciembre de 2022 a las 17:33 UTCinvestigating

   We are currently experiencing degraded performance across our systems. We are working to identify the issue.

2. 28 de diciembre de 2022 a las 18:06 UTCmonitoring

   We've identified the issue and recovered an affected system that was causing the problem. We'll continue to monitor and ensure operational consistency.

3. 28 de diciembre de 2022 a las 19:01 UTCresolved

   This incident has been resolved.

1. 30 de julio de 2022 a las 0:18 UTCinvestigating

   We are currently seeing an unusually high number of charge failures from one of our upstream providers. We are working with the provider to identify the issue.

2. 30 de julio de 2022 a las 0:35 UTCmonitoring

   The upstream provider has resolved the issue and transactions are processing successfully. We will continue to monitor the situation.

3. 30 de julio de 2022 a las 0:46 UTCresolved

   This incident has been resolved.

1. 21 de junio de 2022 a las 7:04 UTCinvestigating

   We've detected failures due to problems with our CDN and edge services vendor. Our vendor is aware and is investigating the issue.

2. 21 de junio de 2022 a las 7:05 UTCinvestigating

   We are continuing to investigate this issue.

3. 21 de junio de 2022 a las 7:06 UTCidentified

   The issue has been identified and we are waiting on our vendor to fix the issue.

4. 21 de junio de 2022 a las 7:33 UTCmonitoring

   Our vendor has implemented a fix and we are monitoring the results.

5. 21 de junio de 2022 a las 23:15 UTCresolved

   This incident has been resolved.

1. 19 de abril de 2022 a las 2:00 UTCidentified

   We have identified an issue affecting charge search results. This is also causing delays sending receipts and affecting account signups. We are implementing a fix and will provide an update shortly.

2. 19 de abril de 2022 a las 4:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19 de abril de 2022 a las 8:27 UTCresolved

   This incident has been resolved.

1. 1 de junio de 2021 a las 1:45 UTCinvestigating

   Our New Zealand processor is currently experiencing some issues causing transactions to fail.

2. 1 de junio de 2021 a las 1:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 de junio de 2021 a las 2:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1 de junio de 2021 a las 5:56 UTCresolved

   This incident has been resolved.

1. 26 de mayo de 2021 a las 10:38 UTCinvestigating

   We are currently seeing an unusually high number of charge failures from one of our upstream providers. We are working with the provider to identify the issue.

2. 26 de mayo de 2021 a las 10:50 UTCmonitoring

   The upstream provider has resolved the issue and transactions are processing successfully. We will continue to monitor the situation.

3. 26 de mayo de 2021 a las 13:24 UTCresolved

   This incident has been resolved.

1. 10 de octubre de 2020 a las 5:58 UTCidentified

   We have detected processing errors for our New Zealand merchants. We have identified the issue is occurring in the network between our datacenter and our upstream financial partner. We are working with 3rd parties to rectify the situation.

2. 10 de octubre de 2020 a las 12:00 UTCmonitoring

   The network problem has been resolved by a 3rd party. We will continue to monitor for the timing being.

3. 10 de octubre de 2020 a las 22:45 UTCmonitoring

   The issue has been resolved.

4. 10 de octubre de 2020 a las 22:46 UTCresolved

   This incident has been resolved.

1. 30 de mayo de 2020 a las 11:15 UTCinvestigating

   We've detected a large number of charge failures occurring upstream. We are investigating the issue.

2. 30 de mayo de 2020 a las 11:57 UTCidentified

   We have identified the cause of the issue and are implementing a solution.

3. 30 de mayo de 2020 a las 12:35 UTCmonitoring

   We have deployed a fix and the majority of charges are now succeeding.

4. 30 de mayo de 2020 a las 12:56 UTCresolved

   This incident has been resolved.

1. 25 de mayo de 2020 a las 15:15 UTCinvestigating

   There are a large number of errors being returned by one of our upstream financial providers. This is causing most charges to fail. We are actively investigating the issue.

2. 25 de mayo de 2020 a las 17:14 UTCmonitoring

   We have switched to a backup link and charges are being processed correctly. We will continue to monitor the situation.

3. 26 de mayo de 2020 a las 1:20 UTCresolved

   The issue has been resolved. Our upstream acquirer has acknowledged and addressed the issues. We have noted no related problems since 2:40 AM AEST.

1. 15 de mayo de 2020 a las 23:12 UTCidentified

   We have detected a number of processing errors for our New Zealand merchants. We have identified this issue is occurring at one of our upstream suppliers. We are working to rectify the situation.

2. 16 de mayo de 2020 a las 0:15 UTCresolved

   Our upstream provider has fixed the issue. We are continuing to monitor the situation.