Historial de interrupciones de Poll Everywhere

1. 4 de septiembre de 2026 a las 16:33 UTCmonitoring

   Estamos migrando nuestros sistemas telefónicos de soporte. En caso de que experimente problemas para llegar a nuestro número principal de 800 durante este tiempo, por favor contacte con nosotros a través de correo electrónico a [email protected] o contáctenos directamente a: +1 (209) 314-6894 +1 (415) 687-1503 Apreciamos su paciencia y nos disculpamos por cualquier inconveniente.

Traducido automáticamente desde la actualización oficial del incidente.

1. 25 de agosto de 2026 a las 21:15 UTCidentified

   Hemos identificado el problema y estamos trabajando para resolver esto.

2. 25 de agosto de 2026 a las 21:18 UTCresolved

   Este incidente ha sido resuelto. Si usted envió invitaciones durante este tiempo y las invitaciones no fueron recibidas, por favor reenviar invitaciones.

Traducido automáticamente desde la actualización oficial del incidente.

1. 12 de agosto de 2026 a las 16:26 UTCinvestigating

   We are investigating an issue where the Add Choices, Question Flows, and other settings are missing from editing a question within a poll.

2. 12 de agosto de 2026 a las 16:31 UTCidentified

   The issue has been identified as a bug with auto fit. We are actively working on a fix. As a work around in the meantime, window resizing should bring back the add choices and flows buttons on the bottom of the question edit page.

3. 12 de agosto de 2026 a las 16:46 UTCresolved

   This incident has been resolved

1. 10 de agosto de 2026 a las 6:42 UTCresolved

   From 13:33 PT to 17:50 PT on August 4, Poll Everywhere users were unable to login to new sessions. Existing login sessions were unaffected. We have implemented a long-term corrective that will stop this type of incident from happening in the future as of 22:40 PT on August 4. We are conducting an in-depth investigation and corrective actions to ensure that similar incidents do not occur. Please reach out to [email protected] if you have any questions related to this incident.

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1. 27 de julio de 2026 a las 15:51 UTCidentified

   Google Slides está descargando una actualización de UI para algunos usuarios que rompe Google Slides poll insert. Estamos trabajando activamente en un parche para apoyar ambas versiones de la UI. Como solución de trabajo, puede probar uno de los siguientes: • Cree un nuevo perfil del navegador y regístrese con su dirección de correo electrónico asociada a Poll Everywhere, o • Inicia sesión en una cuenta de Google alternativa y usa eso para insertar tus diapositivas

2. 28 de julio de 2026 a las 13:56 UTCidentified

   Hemos identificado el problema y presentado aplicaciones actualizadas a la Chrome Web Store y tienda de extensión para Microsoft Edge. Estas actualizaciones deben estar disponibles cuando se completen las aprobaciones.

3. 28 de julio de 2026 a las 15:22 UTCresolved

   v1.20.5 ha sido liberado a la tienda y se resuelve el problema.

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1. 23 de julio de 2026 a las 14:20 UTCresolved

   Recibimos informes de que los participantes que respondieron a preguntas de World Cloud y QpacA en Poll Everywhere 2.0 recibirían ocasionalmente errores al responder a preguntas múltiples veces. Hemos rastreado este asunto a un cambio hecho el 14 de julio, y dimos una solución esta mañana.

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1. 21 de julio de 2026 a las 13:28 UTCresolved

   De 3:52am PT a 5:08 PT, se registraron tasas de error elevadas en Poll Everywhere 2.0, con un 0.007% de solicitudes fallando con 500 errores de servidor interno. Estamos trabajando en una solución a largo plazo pero el impacto inicial ha disminuido.

Traducido automáticamente desde la actualización oficial del incidente.

1. 16 de julio de 2026 a las 8:23 UTCinvestigating

   Actualmente estamos investigando mayores tasas de error al intentar autenticar

2. 16 de julio de 2026 a las 8:32 UTCidentified

   Follow https://status.workos.com/incidents/b52fkqjzcl20 for details and updates

3. 16 de julio de 2026 a las 10:18 UTCmonitoring

   Las cosas parecen estar mejorando, siguen comprobando https://status.workos.com/incidents/b52fkqjzcl20 para obtener detalles y actualizaciones

4. 16 de julio de 2026 a las 13:24 UTCresolved

   Esta cuestión, que fue el resultado de un problema con WorkOS, nuestro proveedor de servicios de terceros, se ha resuelto.

5. 19 de julio de 2026 a las 22:10 UTCpostmortem

   WorkOS, nuestro proveedor de servicios de terceros, ha publicado un [postmortem on this incident] (https://workos.com/blog/service-disruption-on-july-16-2026). En Poll Everywhere, tenemos en cuenta todos los incidentes relacionados con proveedores de servicios externos en nuestro proceso ordinario de revisión de proveedores. Si tiene alguna pregunta sobre este incidente, por favor diríjase a [[email protected]](mailto:[email protected]) o comuníquese con su CSM.

Traducido automáticamente desde la actualización oficial del incidente.

1. 2 de julio de 2026 a las 19:48 UTCidentified

   Hemos identificado que los números de Dinamarca no están trabajando para SMS. Hemos contactado con nuestro proveedor de SMS y estamos en proceso de resolver este problema. Como solución de trabajo, se puede ir a Perfil - título Mensajería de texto internacional - título Área de cobertura para girar a un número diferente.

2. 6 de julio de 2026 a las 15:38 UTCidentified

   Hemos desactivado el número de SMS de Dinamarca y no hemos podido acceder al número de teléfono de Alemania, mientras que el número de Dinamarca no funciona.

3. 13 de julio de 2026 a las 22:10 UTCidentified

   El incidente se ha actualizado para incluir a Dinamarca y otros números internacionales. Como solución de trabajo, se puede ir a Perfil - título Mensajería de texto internacional - título Área de cobertura para rotar a EE.UU. / Canadá.

4. 13 de julio de 2026 a las 22:48 UTCresolved

   Este incidente ha sido resuelto.

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1. 25 de junio de 2026 a las 9:19 UTCinvestigating

   Some tasks are currently delayed (such as deleting polls) in 1.0.

2. 25 de junio de 2026 a las 9:23 UTCinvestigating

   The system has self-healed and brought the delay down to ~5 minutes and dropping. We are continuing to investigate.

3. 25 de junio de 2026 a las 9:47 UTCidentified

   We've identified the autoscaling performance issue and are working on implementing a long-term fix.

4. 25 de junio de 2026 a las 10:45 UTCresolved

   We've changed the self-healing and autoscaling system to be more tolerant of faults at the times that the system has increased load. We've confirmed that the system is functioning normally as of right now and believe the problem to be resolved in the long term.

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1. 25 de junio de 2026 a las 8:53 UTCresolved

   We've discovered an automated monitoring issue that led automatic scaling to slow down certain user actions (like trashing polls) in 1.0. This issue is resolved, but we're looking into the root cause with the automatic monitoring system.

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1. 24 de junio de 2026 a las 19:46 UTCresolved

   Some users when trying to login to Poll Everywhere 2.0 were redirected incorrectly resulting in a 404 page. The root cause has been resolved.

Traducido automáticamente desde la actualización oficial del incidente.

1. 15 de junio de 2026 a las 15:53 UTCresolved

   An automatic service update resulted in an outage for about 5 seconds, where approximately 80 requests failed. We have taken measures to prevent automatic service updates from creating this type of downtime in the future. Please contact [email protected] if you have any questions about this incident.

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1. 26 de mayo de 2026 a las 3:31 UTCidentified

   We've identified a disruption with our AI models. Our third-party service provider, Google, has discontinued the large language model used to generate poll content. We are working to migrate to a different model. During this time, AI features in Poll Everywhere 2.0 are unavailable. This issue does not affect Poll Everywhere 1.0.

2. 26 de mayo de 2026 a las 4:43 UTCresolved

   We have migrated to a comparable or equivalent model to the deprecated model. We will be taking further steps to understand this type of issue and prevent similar types of issues in the future. This issue started May 25, 2026 at midnight (i.e., 12:01am) PT.

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1. 5 de mayo de 2026 a las 5:28 UTCmonitoring

   A security incident affecting Instructure (Canvas) has been announced. Poll Everywhere is not affected by this security incident. It is possible that later changes that affect Canvas may require re-initializing Canvas LMS connections, but currently we are not aware of customers experiencing problems with LMS integrations as a result of this security incident. Please contact Poll Everywhere if you are experiencing any issues with Canvas at [email protected]. See: https://status.instructure.com/incidents/9wm4knj2r64z and https://status.instructure.com/incidents/ns0sjlmkvc6g. For information about the Canvas security incident, please reach out to your contact at Instructure directly.

2. 11 de mayo de 2026 a las 4:52 UTCmonitoring

   We'd like to express our deepest sympathy for our partners, customers, teachers, and students affected by the Canvas security incident, particularly following the events of late last week. We understand that this is a particularly challenging time for everyone impacted, and we are sorry for the profound impact this has had on everyone during final exams and end-of-semester work. Poll Everywhere remains unaffected by the security incident with Canvas. Poll Everywhere has been conducting internal investigations and reviews, and confirmed that there is no impact to the Poll Everywhere platform at this time. Additionally, Instructure has not notified Poll Everywhere that any data related to its services has been impacted. Poll Everywhere's connection to Canvas uses the LTI Advantage standard, an industry-common integration pathway with a variety of LMS platforms, including (but not limited to) Canvas. We rely on a trusted set of keys provided by Instructure that validates that incoming data from Canvas is authentic. This key material is only changed by Instructure, and they have not changed it. However, if Instructure rotates this key material, Poll Everywhere will seamlessly update its data to trust the newly issued key material. The LTI standard also defines a set of keys that are maintained by Poll Everywhere. Poll Everywhere's key material (private keys) remains safely stored with Poll Everywhere, and has not been compromised. As a result, no API rotation, credential rotation, or other security-adjacent credential changes are necessary for any customer or end-user of Poll Everywhere to undertake, with respect to the Canvas integration, at this time. Please reach out to [email protected] if you have any questions related to the Canvas security incident and how it affects Poll Everywhere. Please refer to https://www.instructure.com/incident_update and https://status.instructure.com/ for the status of the Canvas platform.

3. 14 de mayo de 2026 a las 5:37 UTCresolved

   Thank you for your continued use and support of Poll Everywhere. We're sorry for the impact that the incident at Instructure has had on everyone impacted. With respect to the security incident at Instructure regarding Canvas, we believe that Instructure has directly communicated to all affected customers with resolution information about this incident. We believe this situation to be closed, and we will continue to monitor the situation in the background. For more information, on the Canvas side, please see: https://www.instructure.com/incident_update. Once again, Poll Everywhere was not impacted during the Canvas security incident. In terms of future impact to Poll Everywhere, we expect no action to be required in terms of rotation of LMS setup or configuration. We alter and adjust our security program, including organizational and technical controls, in response to security incidents in the industry, including this one. We will incorporate this incident into our future planning. We remain in contact with Instructure and will monitor their response to this situation going forward. Again, to be extremely clear, Poll Everywhere has had no impact from this incident at Instructure. However, we believe it is our role as members of the security community to learn from all incidents, including this one. If you have any questions, please feel free to reach out to [email protected].

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1. 4 de mayo de 2026 a las 8:28 UTCresolved

   A small number of customers may have encountered an error upgrading their plans as a result of a tax calculation issue. This issue has been resolved, but the upgrade process will not automatically retry to prevent erroneous charges. Please retry those upgrades. If you encounter any issues upgrading, please contact [email protected].

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1. 22 de abril de 2026 a las 5:06 UTCresolved

   Live updates were delayed for ~14 minutes due to a deployment configuration error

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1. 14 de abril de 2026 a las 20:08 UTCinvestigating

   We've observed a elevated number of error across the site. We are currently investigating a root cause.

2. 14 de abril de 2026 a las 20:23 UTCresolved

   A fix has been implemented. This incident was caused by a framework upgrade causing database timeouts in requests. During this outage, activation, poll creation / editing, as well as several other core features experienced disruption due to database requests timing out.

Traducido automáticamente desde la actualización oficial del incidente.

1. 9 de febrero de 2026 a las 16:42 UTCidentified

   There is an incompatibility with Keynote 15 and the Poll Everywhere app. Currently, the Mac Presenter version of Poll Everywhere for Mac does not support Keynote 15, which was released with Apple Creator Studio. If you use Poll Everywhere, please note that if you install Keynote 15, you will not be able to use Poll Everywhere until we publish a software update. As a workaround, please postpone updating to Keynote 15 or using the Apple Creator Studio version of Keynote.

2. 9 de febrero de 2026 a las 23:30 UTCresolved

   We have updated the guidance and error messaging for using the Poll Everywhere Mac Presenter App with Keynote. You can find more information here: https://support.polleverywhere.com/hc/en-us/articles/46464006721307-Keynote-system-requirements-for-Poll-Everywhere

3. 23 de febrero de 2026 a las 18:36 UTCpostmortem

   Keynote Creator Studio changed the bundle ID for Keynote, removing a reference to the legacy iWork suite. Mac Presenter version 4.0.1 has been released and is available via the in-app “Check for Updates” menu and via our website, which will support Keynote 14 and Keynote 15.1 \(in Keynote Creator Studio\). See: [https://www.polleverywhere.com/app/powerpoint/mac](https://www.polleverywhere.com/app/powerpoint/mac)

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1. 5 de febrero de 2026 a las 2:51 UTCidentified

   We have identified the issue and are deploying a fix.

2. 5 de febrero de 2026 a las 3:00 UTCresolved

   This incident has been resolved.

Traducido automáticamente desde la actualización oficial del incidente.