49 Practice Better incidents · abril de 2022 — official updates, affected components, duration and resolution details.
Estamos investigando informes de rendimiento degradado al acceder al portal web y a la aplicación móvil. Proporcionaremos actualizaciones una vez más información disponible.
Seguimos investigando esta cuestión.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Fullscript está experimentando un outage. Estamos monitoreando y proporcionaremos una actualización cuando esté disponible.
Continuamos monitoreando cualquier otro problema.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Algunos resúmenes de Auxiliar de Charting AI pueden experimentar retrasos en el procesamiento.
Los tiempos de procesamiento para el Asistente de Charting AI han vuelto a la normalidad. Todos los resúmenes deben generar sin demora. Gracias por su paciencia y comprensión mientras trabajamos a través de este tema.
Traducido automáticamente desde la actualización oficial del incidente.
Algunos resúmenes de Auxiliar de Charting AI pueden experimentar retrasos en el procesamiento.
Los tiempos de procesamiento para el Asistente de Charting AI han vuelto a la normalidad. Todos los resúmenes deben generar sin demora. Gracias por su paciencia y comprensión mientras trabajamos a través de este tema.
Traducido automáticamente desde la actualización oficial del incidente.
Actualmente estamos experimentando un problema en la sección Documentos del portal. Esperamos que se resuelva en los próximos 30 minutos.
Este incidente ha sido resuelto. Se puede requerir una recarga del portal.
Traducido automáticamente desde la actualización oficial del incidente.
Actualmente estamos investigando un problema que afecta a los pagos de PB donde algunos clientes pueden ser incapaces de ver su balance y información de pago. El procesamiento de pagos no se ve afectado; todos los pagos siguen funcionando normalmente. Vamos a proporcionar actualizaciones ya que tenemos más información.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Natural Dispensary está experimentando un outage parcial incluyendo búsquedas de productos. Estamos monitoreando y proporcionaremos una actualización cuando esté disponible.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Natural Dispensary is currently experiencing an outage. We are monitoring and will provide an update when it is available.
The Natural Dispensary integration is operational and the issue is now fully resolved. Thank you for your patience.
Fullscript is currently experiencing an outage. We are monitoring and will provide an update when it is available.
This incident has been resolved.
Fullscript and Evexia services are currently experiencing an outage. We are monitoring and will provide an update when it is available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently experiencing an outage affecting access to the That Clean Life portal and integration. The issue appears to stem from an upstream provider (AWS) outage that’s impacting our infrastructure. Our team is actively monitoring the situation and will provide updates as soon as new information becomes available. Thank you for your patience and understanding.
Service Restored - Monitoring Performance
This incident has been resolved.
We're currently experiencing a delay in the processing of AI-generated charting summaries. Our team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to restore full functionality. Further updates will be posted here as they become available.
This incident has been resolved.
The system is currently experiencing delays in the triggering of automations and scheduled tasks, including the release of program modules to clients. We apologize for the inconvenience and continue to investigate the issue.
This incident has been resolved.
We are currently monitoring issues with sending emails through our email service provider, which may result in delays in receiving emails from Practice Better. We will provide an update once more information is available.
This incident has been resolved.
Claim.MD services are currently experiencing an outage. We are monitoring and will provide an update when it is available.
This incident has been resolved.
Telehealth sessions on the latest version of our iOS app (2.7.71) are crashing for a number of users. We are actively investigating. The web portal and Android devices are unaffected.
iOS app version 2.7.72 has been released which resolves the telehealth issues. We know how important this feature is and appreciate your patience and understanding while we worked to resolve it. Please update to version 2.7.72.
Fullscript services are currently experiencing an outage. We are monitoring and will provide an update when it is available.
This incident has been resolved.
Zoom services are currently experiencing an outage. We are investigating and will provide an update when it is available.
The issue with our Zoom integration has been resolved. Thank you for your patience!
We are currently experiencing trouble with our Claim.MD integration. We are investigating and will provide an update when it is available.
A fix has been implemented and we are monitoring results.
The issue with our Claim.MD integration has been resolved. Thank you for your patience!
Fullscript services are currently experiencing an outage. We are investigating and will provide an update when it is available.
This incident has been resolved.