Historial de interrupciones de Proemion

1. 22 de octubre de 2026 a las 9:35 UTCresolved

   Con respecto a las dos vulnerabilidades PHP ampliamente anunciadas CVE-2026-109618 y CVE-2026-109619 aclaramos que Proemion no utiliza la tecnología afectada en ninguna parte de sus sistemas DataPlatform o auxiliar. Nos dimos cuenta de las vulnerabilidades el 21 de octubre 13:05 CEST y coordinamos internamente para evaluar el riesgo que se limitaba al sitio web de Proemion. Configuramos una copia estática del sitio web y luego tomamos los servicios fuera de línea hasta después de que un parche fue proporcionado e instalado. Además, esperamos un tiempo de refrigeración de 12h antes de traer el sitio web de vuelta en línea. No hay evidencia de que las vulnerabilidades se utilizaron con éxito contra el sitio web. El sitio web Proemion funciona en infraestructura separada sin ninguna conexión con nuestros otros servicios. Liberamos esta declaración a todos los clientes que podrían necesitarla para sus propios fines.

Traducido automáticamente desde la actualización oficial del incidente.

1. 15 de octubre de 2026 a las 10:17 UTCmonitoring

   Entre 12oct2026 y 15oct2026 DataPlatform no ha enviado ningún correo electrónico.

2. 15 de octubre de 2026 a las 10:18 UTCmonitoring

   Continuamos monitoreando cualquier otro problema.

3. 15 de octubre de 2026 a las 10:21 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 15 de octubre de 2026 a las 10:14 UTCresolved

   Entre 12oct2026 y 15oct2026 DataPlatform no ha enviado ningún correo electrónico. Hemos identificado y arreglado la causa raíz.

Traducido automáticamente desde la actualización oficial del incidente.

1. 29 de septiembre de 2026 a las 11:47 UTCinvestigating

   Somos conscientes de que las API de REST no están disponibles actualmente. Estamos trabajando activamente en la cuestión.

2. 29 de septiembre de 2026 a las 11:49 UTCmonitoring

   Hemos identificado y desplegado una solución. Estamos monitoreando los servicios.

3. 29 de septiembre de 2026 a las 14:29 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 2 de febrero de 2026 a las 12:25 UTCidentified

   Accessing Statuspage via the API is failing currently which is causing system metrics not to be updated. We are monitoring the issue currently while Statuspage is actively working on the fix.

2. 2 de febrero de 2026 a las 15:39 UTCmonitoring

   We have created new Statuspage API keys and updated our integrations and system metrics are now showing correctly in our statuspage. We will continue to monitor the incident while Statuspage continues working on a permanent fix.

3. 3 de febrero de 2026 a las 8:11 UTCidentified

   Statuspage has identified an issue affecting Statuspage System Metrics charts and for the time has disabled the System Metrics functionality.

4. 4 de febrero de 2026 a las 9:01 UTCmonitoring

   Issue is still ongoing. Statuspage System Metrics remain disabled. We will continue to monitor the incident while Statuspage continues working on a permanent fix.

5. 5 de febrero de 2026 a las 14:19 UTCmonitoring

   Issue is still ongoing. Statuspage System Metrics remain disabled. Statuspage will provide further updates by early next week.

6. 10 de febrero de 2026 a las 11:54 UTCresolved

   Statuspage has disabled System Metrics indefinitely and as such they have been removed from our page. If Statuspage enables them in the future, we will show them again.

1. 5 de noviembre de 2025 a las 9:11 UTCinvestigating

   We are experiencing a local outage of the system linked to DataPlatform that serves for device activation processes like GoLive, Tariff Change, Contract Renewal and the hosting contract overview. The device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API are currently not possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Our engineers are working on restoring the functionality.

2. 5 de noviembre de 2025 a las 12:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 de noviembre de 2025 a las 15:30 UTCresolved

   This incident has been resolved.

1. 12 de septiembre de 2025 a las 4:23 UTCinvestigating

   The services importing data from 3rd party platforms including AEMP imports are down, we are investigating the root cause.

2. 12 de septiembre de 2025 a las 6:32 UTCidentified

   Root cause identified. Our engineers are working on fixing it.

3. 12 de septiembre de 2025 a las 7:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 de septiembre de 2025 a las 8:15 UTCresolved

   This incident has been resolved.

1. 26 de junio de 2025 a las 14:45 UTCidentified

   New device activation (go-live) currently has a problem, we are recovering the services.

2. 26 de junio de 2025 a las 16:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 de junio de 2025 a las 17:14 UTCresolved

   This incident has been resolved.

1. 8 de abril de 2025 a las 8:14 UTCinvestigating

   New device activations (go-live) currently has a problem, we are recovering the services.

2. 8 de abril de 2025 a las 8:33 UTCmonitoring

   We have identified the root case and deployed a work-around. We are monitoring the situation.

3. 8 de abril de 2025 a las 10:22 UTCresolved

   This incident has been resolved.

1. 19 de marzo de 2025 a las 13:14 UTCidentified

   We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.

2. 20 de marzo de 2025 a las 6:55 UTCmonitoring

   A work-around has been implemented, we are monitoring the go live requests.

3. 20 de marzo de 2025 a las 15:39 UTCresolved

   The work-around is active. Go Live requests are being handled normally again. Previously incomplete requests will be completed manually by the Proemion team.

1. 19 de marzo de 2025 a las 13:13 UTCresolved

   We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.

1. 19 de febrero de 2025 a las 13:11 UTCinvestigating

   We have noticed a problem with one of our SIM providers. We are monitoring the new telematic unit activation requests from our customers and are working with the SIM provider to activate them as soon as possible. Already activated telematics units are fully operational.

2. 19 de febrero de 2025 a las 13:23 UTCidentified

   The SIM provider has identified the problem and is working on fixing it.

3. 20 de febrero de 2025 a las 4:58 UTCidentified

   The third-party acknowledged the issue and suggested a workaround which we are considering.

4. 21 de febrero de 2025 a las 7:11 UTCmonitoring

   The work-around has been active since yesterday night, we are monitoring the SIM card activations.

5. 21 de febrero de 2025 a las 9:00 UTCresolved

   This incident has been resolved.

1. 31 de enero de 2025 a las 8:38 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 31 de enero de 2025 a las 10:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 31 de enero de 2025 a las 12:26 UTCresolved

   This incident has been resolved.

1. 14 de noviembre de 2024 a las 14:22 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue.

2. 14 de noviembre de 2024 a las 14:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 de noviembre de 2024 a las 14:41 UTCmonitoring

   We have restored service, it's fully operational. We are monitoring for any more adverse impact.

4. 14 de noviembre de 2024 a las 15:11 UTCresolved

   The incident has been resolved, we have identified the root cause.

1. 30 de julio de 2024 a las 8:01 UTCidentified

   At 00:41 CEST Digicert notified us of the following incident: https://www.digicert.com/support/certificate-revocation-incident We promptly verified that we were affected and are taking the necessary steps as instructed by Digicert to reissue and deploy new certificates. Based on previous experience with certificate renewals and rollouts we are confident that we can deploy new certificates before the revocation goes into effect. We expect no interruptions to services. We will post regular updates on this incident during the day.

2. 30 de julio de 2024 a las 9:15 UTCmonitoring

   Certificates have been renewed and are being deployed and we continue to monitor all systems for any issues.

3. 30 de julio de 2024 a las 11:11 UTCresolved

   This incident has been resolved.

1. 6 de mayo de 2024 a las 10:50 UTCinvestigating

   We are currently investigating this issue.

2. 6 de mayo de 2024 a las 10:50 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6 de mayo de 2024 a las 10:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 6 de mayo de 2024 a las 13:57 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 7 de mayo de 2024 a las 7:27 UTCresolved

   This incident has been resolved.

1. 11 de octubre de 2023 a las 10:23 UTCidentified

   Due to a power outage the new TCU activation functionality is currently not working. We have identified the root cause and are actively working to restore service.

2. 11 de octubre de 2023 a las 10:31 UTCidentified

   We found that the power outage also affects the availability of our real-time connectivity solution. We are continuing our work to restore service.

3. 11 de octubre de 2023 a las 11:00 UTCmonitoring

   All services should now be operational. We are closely monitoring them.

4. 11 de octubre de 2023 a las 13:19 UTCresolved

   This incident has been resolved.

1. 21 de febrero de 2023 a las 7:21 UTCinvestigating

   We are experiencing a full system outage of the DataPlatform after our deployment today. Our engineers are working on a solution. We will update this notification as soon as we have more information.

2. 21 de febrero de 2023 a las 7:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 21 de febrero de 2023 a las 7:33 UTCmonitoring

   DataPlatform is back online. We are monitoring the situation.

4. 21 de febrero de 2023 a las 9:44 UTCresolved

   The metrics are stable and back at normal levels. The incident is resolved.

1. 20 de julio de 2022 a las 7:48 UTCinvestigating

   We are suffering packet loss in our connectivity in one of our data centers which might affect or slow down realtime connections. Data import from third party systems may be delayed, too. We are working on it and give feedback as soon as possible.

2. 20 de julio de 2022 a las 9:34 UTCidentified

   One of our internet provider is currently affected by a large-scale disturbance. We continue to work together with them to resolve the issue and to minimize the impact.

3. 20 de julio de 2022 a las 11:31 UTCidentified

   Issue is still ongoing. We continue to work with our internet providers to resolve the issue while monitoring the health of our services.

4. 20 de julio de 2022 a las 20:33 UTCmonitoring

   We are no longer suffering packet loss when accessing our services. We are still monitoring the situation and will continue to work to minimize any issues that may surface.

5. 21 de julio de 2022 a las 10:51 UTCresolved

   There have been no issues since yesterday afternoon. We also have confirmation from our internet providers that they are no longer experiencing any issues. In total we experienced a bit under 12 hours of degraded performance which may have caused slowness accessing our Data Portal and the RealTime Dashboard. No data was lost at any time during the incident.

1. 5 de marzo de 2021 a las 11:47 UTCinvestigating

   We are experiencing our Standard Portal is not accessible. Our engineers are investigating the issue.

2. 5 de marzo de 2021 a las 11:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 de marzo de 2021 a las 11:49 UTCmonitoring

   Our engineers implemented a fix. We are constantly monitoring availability.

4. 5 de marzo de 2021 a las 13:24 UTCresolved

   This incident has been resolved.