Historial de interrupciones de Propay

1. 22 de octubre de 2026 a las 16:28 UTCresolved

   Hemos sido conscientes de que hubo un problema en el procesamiento de algunos reembolsos que se iniciaron 10/7/26. Hemos identificado y reenviado todas las transacciones que no reembolsaron con éxito, y nuestro equipo SPM estará en contacto con socios con cualquier comerciante afectado, con información de transacción específica.

Traducido automáticamente desde la actualización oficial del incidente.

1. 5 de octubre de 2026 a las 17:37 UTCinvestigating

   A las 1:00 a.m. (MDT) el miércoles 7 de octubre de 2026, el sistema de bases de datos se mantendrá. Lamentablemente, la presentación de informes se retrasará debido al mantenimiento. No esperamos que el retraso sea más de unas horas.

2. 7 de octubre de 2026 a las 13:12 UTCresolved

   Se completa el mantenimiento.

Traducido automáticamente desde la actualización oficial del incidente.

1. 17 de septiembre de 2026 a las 21:22 UTCinvestigating

   Somos conscientes de la cuestión de la demora en la financiación de algunos comerciantes. Nuestros equipos trabajan para identificar y resolver el problema lo antes posible.

2. 17 de septiembre de 2026 a las 21:35 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. 17 de septiembre de 2026 a las 21:50 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 14 de julio de 2026 a las 16:18 UTCinvestigating

   A las 15.00 horas (MT) del jueves 16 de julio, el sistema de bases de datos se mantendrá mensualmente. Esperamos no más de 5 minutos de interrupción del servicio durante este período.

Traducido automáticamente desde la actualización oficial del incidente.

1. 10 de julio de 2026 a las 20:35 UTCidentified

   We have Identified an issue with onboarding in the Sandbox/ Test environment. Partners using the GPAPI - ProPay solution in the Sandbox / Test environment may experience issues with onboarding new merchant accounts. We are currently working on a fix, tentatively set to deploy Monday, July 13th. Please refrain from attempting to board in the Sandbox/ Test Environment until then, as it will not work until the fix has been deployed.

2. 13 de julio de 2026 a las 14:41 UTCresolved

   This incident has been resolved.

1. 12 de junio de 2026 a las 20:55 UTCinvestigating

   We are aware of an issue causing some account names to display incorrectly. Our teams working to identify and resolve the issue as quickly as possible.

2. 13 de junio de 2026 a las 1:39 UTCresolved

   This incident has been resolved.

1. 29 de mayo de 2026 a las 19:37 UTCinvestigating

   We are aware of an issue that is preventing access to https://partnerportal.propay.com. Our teams are working to resolve the issue as quickly as possible.

2. 30 de mayo de 2026 a las 14:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 de junio de 2026 a las 19:16 UTCresolved

   This incident has been resolved.

1. 29 de mayo de 2026 a las 14:27 UTCinvestigating

   We are aware of an issue that is preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.

2. 29 de mayo de 2026 a las 15:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29 de mayo de 2026 a las 17:43 UTCresolved

   This incident has been resolved, with traffic normalizing effective 10:45am MT.

1. 12 de mayo de 2026 a las 21:09 UTCinvestigating

   At 3:00 a.m. (MDT) on Thursday the 21st of May, the database system will undergo its monthly maintenance. We anticipate no more than 10 minutes of service interruption during this time frame.

2. 13 de mayo de 2026 a las 13:52 UTCresolved

   This incident has been resolved.

1. 30 de abril de 2026 a las 17:08 UTCinvestigating

   We are aware of an issue with the chargebacks. The Chargeback team is currently working with Development to resolve it. We will keep you posted as soon as there are updates.

2. 1 de mayo de 2026 a las 16:02 UTCresolved

   This incident has been resolved. We have corrected the issue and any chargebacks processed in error, have been refunded.

1. 22 de abril de 2026 a las 13:12 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.

2. 22 de abril de 2026 a las 21:08 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 22 de abril de 2026 a las 21:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 22 de abril de 2026 a las 21:10 UTCresolved

   This incident has been resolved.

1. 15 de abril de 2026 a las 21:26 UTCinvestigating

   We are aware of an issue affecting the test environment. Our teams are working to correct the issue and will provide updates as they are available.

2. 16 de abril de 2026 a las 14:04 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 16 de abril de 2026 a las 19:00 UTCresolved

   This incident has been resolved.

1. 21 de abril de 2026 a las 17:57 UTCresolved

   We are currently investigating an issue impacting a subset of Flash Funds transactions processed through VISA Direct. We believe the failures are occurring on select transactions where the recipient card is a Mastercard, though not all Mastercard transactions are affected. As a result, some partners may experience intermittent Flash Funds failures when sending payouts to certain Mastercard cards. Our teams are actively working with Visa to identify the root cause and implement a resolution.

1. 30 de marzo de 2026 a las 16:13 UTCidentified

   We are aware of an issue affecting partners using GP API. We have observed an increase in 215 errors (partially boarded) for signups on the GP API onboarding flow, leading to onboarding interruptions for some users. Our team is actively investigating and will provide updates as they are available.

2. 30 de marzo de 2026 a las 21:50 UTCmonitoring

   Our teams have located the cause of the issue and will be implementing a fix overnight to address it.

3. 31 de marzo de 2026 a las 15:03 UTCresolved

   This incident has been resolved as of March 30 at 11pmMT/1amET.

1. 12 de marzo de 2026 a las 20:07 UTCresolved

   We are aware of an issue that prevented some tokenized transactions from being processed between 1:11pm ET to 2:54pm ET on the ProPay-Portico solution. This issue has been identified and resolved, and tokenized transaction processing should be working without incident currently.

1. 13 de febrero de 2026 a las 1:46 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Sweep (Deposit Detail) Reports, which started with sweep bank deposit processes after 4am mountain time today. The bank deposit processes were successful, but the reports were not produced and delivered. Our teams are working to correct the issue and deliver the delayed reports.

2. 13 de febrero de 2026 a las 2:55 UTCidentified

   Our teams have corrected the underlying issue and are working on the needed changes to deliver the missing reports.

3. 13 de febrero de 2026 a las 4:02 UTCmonitoring

   Delayed reports are now delivering.

4. 13 de febrero de 2026 a las 4:13 UTCresolved

   Reports should be delivered now. Please contact Partner Support for any remaining missing reports.

1. 11 de febrero de 2026 a las 16:52 UTCresolved

   We are aware of an issue that was preventing some transactions from being processed. Incident timeline: 7:14 AM to 9:30 AM MT The issue has been resolved.

1. 10 de febrero de 2026 a las 15:25 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.

2. 10 de febrero de 2026 a las 17:41 UTCresolved

   This incident has been resolved.

1. 6 de enero de 2026 a las 21:01 UTCidentified

   We are aware of an issue where Gross Billing Invoice reports were delivered only partially, resulting in files missing for some accounts. We are working on correcting the issue and generating the missing reports.

2. 7 de enero de 2026 a las 0:24 UTCmonitoring

   We have regenerated most of the Gross Billing Invoice reports. We are still working on a small population of files to be generated to resolve this issue.

3. 7 de enero de 2026 a las 16:38 UTCresolved

   We have regenerated the known missing files that were still pending and this issue is now resolved. Please contact our teams if there are any missing Gross Billing reports for specific merchants.

1. 27 de diciembre de 2025 a las 17:49 UTCinvestigating

   We are aware of an issue of delayed funding for some merchants. Our teams working to identify and resolve the issue as quickly as possible.

2. 28 de diciembre de 2025 a las 0:52 UTCresolved

   This incident has been resolved.