Historial de interrupciones de Rapid7

1. 3 de septiembre de 2026 a las 22:31 UTCidentified

   Actualmente estamos investigando un problema que afecta a las Experiencias de la Plataforma Comando de Exposición. Los clientes pueden experimentar latencia y errores. Nuestros equipos de ingeniería están monitoreando activamente un problema relacionado con los proveedores y se centran en restaurar el servicio normal. Las actualizaciones se publicarán aquí cuando estén disponibles.

2. 3 de septiembre de 2026 a las 22:33 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. 3 de septiembre de 2026 a las 22:37 UTCmonitoring

   Continuamos monitoreando cualquier otro problema.

4. 3 de septiembre de 2026 a las 22:40 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 18 de agosto de 2026 a las 16:41 UTCinvestigating

   Se realizará el mantenimiento programado en SIEM/Collectors el 19/08/2026 17:00 UTC - 19/08/2026 18:00 UTC. Durante este tiempo, los clientes pueden experimentar la parada temporal del coleccionista de la colección. Impacto: parada de recogida en todas las fuentes basadas en coleccionistas durante 5-10 minutos. En el peor de los casos: Collector se desconecta hasta la intervención manual Apreciamos su paciencia y comprensión mientras trabajamos para mejorar la fiabilidad y el rendimiento de nuestros servicios.

2. 19 de agosto de 2026 a las 17:03 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. 19 de agosto de 2026 a las 17:55 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 17 de agosto de 2026 a las 15:44 UTCinvestigating

   Se realizará el mantenimiento programado en SIEM/Collectors el 18/08/2026 16:00 UTC - 18/08/2026 17:00 UTC. Durante este tiempo, los clientes pueden experimentar la parada temporal del coleccionista de la colección. Impacto: parada de recogida en todas las fuentes basadas en coleccionistas durante 5-10 minutos. En el peor de los casos: Collector se desconecta hasta la intervención manual Apreciamos su paciencia y comprensión mientras trabajamos para mejorar la fiabilidad y el rendimiento de nuestros servicios.

2. 18 de agosto de 2026 a las 16:04 UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

3. 18 de agosto de 2026 a las 16:08 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

4. 18 de agosto de 2026 a las 16:55 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 14 de agosto de 2026 a las 16:09 UTCinvestigating

   We are investigating reports of API issues in the EU region

2. 14 de agosto de 2026 a las 17:00 UTCresolved

   This incident has been resolved.

1. 13 de agosto de 2026 a las 15:37 UTCinvestigating

   We will be performing scheduled maintenance on SIEM/Collectors on 14/08/2026 16:00 PM UTC - 14/08/2026 17:00 PM UTC. During this time, customers may experience collector temporary stopping of collection. Impact: collection stopping on all collector based sources for 5-10 minutes. Worst case scenario: Collector goes offline until manual intervention We appreciate your patience and understanding as we work to improve the reliability and performance of our services.

2. 14 de agosto de 2026 a las 16:01 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 de agosto de 2026 a las 17:00 UTCresolved

   This incident has been resolved.

1. 3 de agosto de 2026 a las 16:55 UTCinvestigating

   **Degradado rendimiento – detección de eventos procesamiento (US-1)** Actualmente estamos experimentando tiempos de procesamiento más lentos de lo normal para eventos de detección en la región US-1. Nuestro equipo ha sido notificado y está investigando activamente el tema. Otras regiones no se ven afectadas en este momento. Proporcionaremos otra actualización tan pronto como se disponga de más información.

2. 3 de agosto de 2026 a las 16:58 UTCinvestigating

   Seguimos investigando esta cuestión.

3. 3 de agosto de 2026 a las 17:45 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 12 de junio de 2026 a las 13:22 UTCinvestigating

   We are currently investigating reports of platform access issues for Threat Intelligence.

2. 12 de junio de 2026 a las 14:42 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 de junio de 2026 a las 15:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14 de junio de 2026 a las 16:42 UTCresolved

   All systems have recovered and are confirmed as operating as normal.

1. 21 de mayo de 2026 a las 15:49 UTCmonitoring

   We are aware of an issue that presented with viewing and adding comments to SIEM investigations. Our engineering has identified the issue and implemented a solution. We are actively monitoring performance.

2. 21 de mayo de 2026 a las 16:02 UTCresolved

   This incident has been resolved.

1. 12 de mayo de 2026 a las 10:22 UTCinvestigating

   We are currently investigating an issue impacting APIv4 and Bulk Export API used by Vulnerability Management. We appreciate your patience as we work to restore full functionality!

2. 12 de mayo de 2026 a las 10:29 UTCidentified

   We have identified the cause of the issue impacting APIv4 and Bulk Export API used by Vulnerability Management, we are also investigating a related issue impacting SIEM. We expect resolution by 11:35am UTC+1. We appreciate your patience as we work to restore full functionality!

3. 12 de mayo de 2026 a las 10:30 UTCmonitoring

   A fix has been implemented, our monitoring indicates recovery. We continue to monitor this incident.

4. 12 de mayo de 2026 a las 10:44 UTCresolved

   This incident has been resolved.

1. 8 de mayo de 2026 a las 2:05 UTCinvestigating

   We are currently investigating intermittent issues in the agent management UI and delays in SIEM data processing.

2. 8 de mayo de 2026 a las 2:24 UTCidentified

   We have identified the issue as a vendor dependency. We are working closely with the provider to restore full service.

3. 8 de mayo de 2026 a las 4:51 UTCmonitoring

   Functionality has been restored, and systems are now operating normally. We are monitoring to ensure full stability.

4. 8 de mayo de 2026 a las 12:49 UTCresolved

   This incident has been resolved.

1. 5 de mayo de 2026 a las 14:48 UTCidentified

   We have identified an issue that caused delays in the creation of Investigations for SIEM (InsightIDR) and Managed Detection and Response customers. A fix has been deployed. Investigations that should have been created between 11:25 and 13:50 UTC on May 5, 2026 may still be delayed. We are actively replaying impacted alerts and working to ensure all missing Investigations are generated as quickly as possible.

2. 5 de mayo de 2026 a las 15:08 UTCidentified

   Update: For Managed Detection and Response (MDR) customers, Rapid7 Managed alerts were not impacted. However, Custom and Contextual alerts (not triaged by the Rapid7 SOC) may have experienced delays in Investigation creation during this time window.

3. 5 de mayo de 2026 a las 15:58 UTCidentified

   Update: Replay of impacted alerts for the CA and AP regions has been completed.

4. 5 de mayo de 2026 a las 16:43 UTCresolved

   Update: Replay of impacted alerts for all regions has been completed.

1. 24 de abril de 2026 a las 11:21 UTCinvestigating

   We are currently investigating a slowdown in processing Alerts and creating investigations in ap-southeast-2 and eu-central-1 regions.

2. 24 de abril de 2026 a las 12:37 UTCinvestigating

   Impacted services have been scaled to process the backlog of investigations and are now fully caught up. We will continue to closely monitor service health to ensure ongoing stability.

3. 24 de abril de 2026 a las 12:38 UTCmonitoring

   Impacted services have been scaled to process the backlog of investigations and are now fully caught up. We will continue to closely monitor service health to ensure ongoing stability.

4. 27 de abril de 2026 a las 14:51 UTCresolved

   We have confirmed that all processing is up to date and operating as normal.

1. 17 de abril de 2026 a las 17:17 UTCinvestigating

   We are currently investigating an issue where InsightAppSec scans are failing to initiate or complete successfully.

2. 17 de abril de 2026 a las 18:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 de abril de 2026 a las 19:05 UTCresolved

   This incident has been resolved.

1. 15 de abril de 2026 a las 16:19 UTCidentified

   We have identified an issue impacting Attack Surface Management (Surface Command). Customers may experience failure of the Command Platform import feed. Our engineering teams have identified the root cause, applied the remediation and are actively restarting the impacted import feed due by 17:30 UTC - the time to completion of the import feed will vary based upon your environment size. Updates will be posted here as they become available.

2. 15 de abril de 2026 a las 17:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 de abril de 2026 a las 18:34 UTCresolved

   This incident has been resolved.

1. 13 de abril de 2026 a las 15:55 UTCinvestigating

   We are investigating an issue affecting the Automation Reporting Homepage at the primary landing page. Specific metrics, including "Time Saved" and "Time to Human Decision," are currently failing to load on this dashboard. Historical data remains secure on the backend, but we are currently verifying if new data is being successfully recorded. While these visual indicators are not appearing in the UI, users can still access reporting metrics through other areas of the product.

2. 13 de abril de 2026 a las 16:33 UTCidentified

   The root cause has been identified and our teams are actively working on a remediation. While these visual indicators are currently absent from the UI, historical data remains secure on the backend. We have confirmed that no data is being lost during this period; once the fix is deployed, all missing data will be backfilled and restored to the dashboard.

3. 13 de abril de 2026 a las 16:35 UTCidentified

   We are continuing to work on a fix for this issue.

4. 14 de abril de 2026 a las 15:57 UTCidentified

   We are continuing to work on the fix for this issue. Our engineering teams have established a clear path to recovery, and we can confirm that all missing data will be backfilled automatically. No action is required from customers at this time, as metrics will be restored to the dashboard as soon as the remediation is deployed.

5. 15 de abril de 2026 a las 16:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 15 de abril de 2026 a las 17:43 UTCresolved

   This incident has been resolved.

1. 13 de abril de 2026 a las 15:45 UTCinvestigating

   We are currently investigating an issue affecting Command Platform Login and Navigation between Command Platform Experiences. Customers may experience login latency and latency navigating through the User Interface. Our engineering teams are actively working to identify the cause and restore normal service.  Updates will be posted here as they become available.

2. 13 de abril de 2026 a las 16:14 UTCmonitoring

   A fix has been implemented and we are continuing to monitor our recovery.

3. 13 de abril de 2026 a las 16:35 UTCresolved

   This incident has been resolved. Thank you for your patience and cooperation as we investigated and remediated.

1. 9 de abril de 2026 a las 5:12 UTCinvestigating

   Some customers in US East and US West are experiencing a higher than normal volume of investigations.  The issue is no longer occurring, however we are looking into alerts received within the timeframe - 6pm to 12:30am UTC. If you believe you have been affected by this issue, please log a support case with the subject line: increased-investigation-volume.

2. 9 de abril de 2026 a las 8:55 UTCmonitoring

   Between 6:00 PM and 12:30 AM UTC, customers in the US East and US West regions experienced a higher than normal volume of investigations. This issue has been resolved and systems are performing normally. For our managed customers, the SOC is currently processing the remaining backlog of investigations

3. 9 de abril de 2026 a las 21:28 UTCresolved

   This incident has been resolved.

1. 13 de marzo de 2026 a las 17:59 UTCinvestigating

   We are currently investigating an issue impacting log-in to the Command Platform.

2. 13 de marzo de 2026 a las 18:31 UTCmonitoring

   We have recovered, and login is now accessible across all regions we continue to monitor the situation.

3. 13 de marzo de 2026 a las 19:59 UTCresolved

   This incident has been resolved.

1. 11 de marzo de 2026 a las 15:09 UTCidentified

   We are aware of an unexpected increase in the number of new investigations being created, starting at 11:00 AM UTC. This was caused by a configuration error that briefly re-enabled a set of legacy detections. We have since disabled these detections and are working to identify and mitigate the impact on user dashboards.This issue impacts SIEM and Services customers. Impact: Users may see a spike in noisy investigations created during this 2-hour window.

2. 11 de marzo de 2026 a las 15:36 UTCmonitoring

   We are aware of an unexpected increase in the number of new investigations being created, starting at 11:00 AM UTC. This was caused by a configuration error that briefly re-enabled a set of legacy detections. We have since disabled these detections and are working to identify and mitigate the impact on user dashboards.This issue impacts SIEM and Services customers. Impact: Users may see a spike in noisy investigations created during this 2-hour window. **Next Steps: We are currently evaluating a bulk cleanup for the noisy investigations.

3. 18 de marzo de 2026 a las 20:24 UTCresolved

   We have contacted all affected customers via email or their account teams and shared remediation plans for investigations created during the affected window. Our engineering teams have also begun the cleanup process. Please note: We are transitioning to direct updates for impacted customers, and this status page will no longer be updated. If you believe you were affected but have not received communication, please contact Rapid7 Support or reach out to your account team.

1. 11 de marzo de 2026 a las 14:48 UTCinvestigating

   We are currently investigating an issue with an upgrade to collectors in the EU and US East 1 regions

2. 11 de marzo de 2026 a las 16:56 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 de marzo de 2026 a las 22:28 UTCidentified

   The issue has been identified by our Engineering team and a fix is being tested.

4. 12 de marzo de 2026 a las 2:23 UTCidentified

   We are continuing to work on a fix for this issue.

5. 12 de marzo de 2026 a las 2:26 UTCmonitoring

   A fix has now been implemented and we are monitoring the results.

6. 16 de marzo de 2026 a las 10:55 UTCmonitoring

   We continue to monitor the results of the fix implemented.

7. 18 de marzo de 2026 a las 8:43 UTCresolved

   This incident has been resolved.