Historial de interrupciones de Realvnc

1. 10 de septiembre de 2026 a las 15:14 UTCinvestigating

   Actualmente estamos investigando esta cuestión.

2. 10 de septiembre de 2026 a las 18:36 UTCinvestigating

   Seguimos investigando esta cuestión.

3. 10 de septiembre de 2026 a las 19:08 UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

4. 10 de septiembre de 2026 a las 19:40 UTCidentified

   Seguimos trabajando en una solución para esta cuestión.

5. 10 de septiembre de 2026 a las 20:33 UTCidentified

   Actualmente estamos implementando una solución para esta cuestión

6. 10 de septiembre de 2026 a las 20:57 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

7. 11 de septiembre de 2026 a las 8:36 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 20 de agosto de 2026 a las 18:34 UTCidentified

   Los clientes pueden experimentar problemas haciendo conexiones en la nube. Estamos trabajando en este tema. Nos disculpamos por cualquier inconveniente causado.

2. 20 de agosto de 2026 a las 19:04 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. 21 de agosto de 2026 a las 8:17 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 19 de agosto de 2026 a las 14:47 UTCinvestigating

   Somos conscientes de un problema con conectividad en la nube que afecta a un pequeño número de clientes. Actualmente estamos investigando la causa de este problema.

2. 19 de agosto de 2026 a las 14:48 UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

3. 19 de agosto de 2026 a las 17:42 UTCidentified

   Hemos identificado un problema que está causando que algunos usuarios vean el estado y el uso incorrectos, Estamos en el proceso de implementar una solución para esto

4. 19 de agosto de 2026 a las 18:13 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

5. 20 de agosto de 2026 a las 8:16 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 13 de agosto de 2026 a las 14:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results

2. 14 de agosto de 2026 a las 7:11 UTCresolved

   This incident has been resolved.

1. 13 de agosto de 2026 a las 13:13 UTCidentified

   The cause of the issue has been identified and we are currently rolling out a fix.

2. 13 de agosto de 2026 a las 13:59 UTCresolved

   This incident has been resolved.

Traducido automáticamente desde la actualización oficial del incidente.

1. 5 de agosto de 2026 a las 14:15 UTCinvestigating

   Somos conscientes de un problema con la conectividad en la nube y el portal de gestión y estamos investigando

2. 5 de agosto de 2026 a las 14:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 de agosto de 2026 a las 15:31 UTCidentified

   The cause of the issue has now been identified and we are currently rolling out a fix.

4. 5 de agosto de 2026 a las 16:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 de agosto de 2026 a las 8:54 UTCresolved

   This incident has been resolved.

Traducido automáticamente desde la actualización oficial del incidente.

1. 14 de julio de 2026 a las 18:56 UTCidentified

   Somos conscientes de un problema con conectividad en la nube que afecta a un pequeño número de clientes. Se ha determinado la cuestión y se está aplicando una solución.

2. 14 de julio de 2026 a las 19:56 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. 15 de julio de 2026 a las 9:53 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 28 de mayo de 2026 a las 9:55 UTCinvestigating

   We are currently investigating an issue where some users are unable to login to the RealVNC Connect Portal.

2. 28 de mayo de 2026 a las 9:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 de mayo de 2026 a las 10:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 de mayo de 2026 a las 15:21 UTCresolved

   This incident has been resolved.

1. 18 de noviembre de 2025 a las 12:04 UTCinvestigating

   One of our 3rd party providers (Cloudflare) is currently experiencing a network incident which has affected access to the RealVNC website and RealVNC Connect management portals. We will provide more details as information becomes available.

2. 18 de noviembre de 2025 a las 12:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 de noviembre de 2025 a las 14:11 UTCidentified

   Cloudflare have identified the issue and are fixing the affected components.

4. 18 de noviembre de 2025 a las 14:51 UTCmonitoring

   Cloudflare have implemented a fix and the incident appears to be resolved. We are continuing to monitor.

5. 19 de noviembre de 2025 a las 8:19 UTCresolved

   This incident has been resolved.

1. 21 de octubre de 2025 a las 15:31 UTCidentified

   We have identified the issue and are working on a fix

2. 21 de octubre de 2025 a las 15:38 UTCidentified

   A fix has been deployed and services are normalising

3. 21 de octubre de 2025 a las 16:03 UTCmonitoring

   We are monitoring the impacted services

4. 21 de octubre de 2025 a las 16:19 UTCresolved

   The impacted services are fully operational.

1. 2 de julio de 2025 a las 11:21 UTCinvestigating

   The RealVNC Connect portal website is currently unavailable. We are investigating the issue.

2. 2 de julio de 2025 a las 11:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 2 de julio de 2025 a las 15:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2 de julio de 2025 a las 16:26 UTCresolved

   This incident has been resolved.

1. 2 de junio de 2025 a las 9:07 UTCinvestigating

   Users may experience devices missing from their RealVNC Connect team. We are investigating this issue and are working on a resolution as a matter of priority.

2. 2 de junio de 2025 a las 10:17 UTCidentified

   The issue has been identified and we are working on a resolution. We apologise sincerely for any inconvenience cause.

3. 2 de junio de 2025 a las 13:37 UTCidentified

   We are restoring data for the teams affected by this issue.

4. 2 de junio de 2025 a las 18:02 UTCmonitoring

   We have restored data for teams affected by this issue and are monitoring. Please contact support if you experience further issues with your RealVNC Connect team.

5. 3 de junio de 2025 a las 10:20 UTCresolved

   This incident has been resolved. If you don't see all devices in your team, you may need to sign out and sign back in to RealVNC Viewer. We apologise sincerely for any inconvenience caused.

1. 12 de mayo de 2025 a las 12:57 UTCinvestigating

   Some customers may experience an intermittent issue where the card payment form on the payment page does not load correctly. We are investigating the issue but until we have resolved the issue, customers are advised to reload the page which should resolve the issue. We apologise for any inconvenience caused.

2. 12 de mayo de 2025 a las 14:27 UTCmonitoring

   A fix has been implemented and we're monitoring the results

3. 19 de mayo de 2025 a las 15:08 UTCresolved

   This incident has been resolved.

1. 21 de marzo de 2025 a las 11:11 UTCinvestigating

   A small number of customers may experience missing devices in their cloud team. While we work on resolving this issue, please try signing out of RealVNC Viewer and signing in again.

2. 26 de marzo de 2025 a las 9:22 UTCidentified

   The issue has been identified and a fix is being implemented

3. 26 de marzo de 2025 a las 16:14 UTCmonitoring

   A fix has been applied to the affected customers and we are continuing to monitor the results.

4. 28 de marzo de 2025 a las 9:31 UTCresolved

   This incident has been resolved.

1. 11 de febrero de 2025 a las 11:23 UTCinvestigating

   Some customers may experience issues with RealVNC cloud services, such as : problems signing into the RealVNC portal, team management, connecting to their cloud joined servers, accessing API services. We are investigating the issue as a matter of priority.

2. 11 de febrero de 2025 a las 11:25 UTCidentified

   The issue has been identified and a fix deployed. Services are returning to normal operations.

3. 11 de febrero de 2025 a las 11:42 UTCmonitoring

   Services are back to normal operations. We are monitoring the status.

4. 11 de febrero de 2025 a las 14:46 UTCresolved

   The incident has been resolved. Apologies for any inconvenience caused.

1. 28 de noviembre de 2024 a las 9:48 UTCinvestigating

   We are experiencing issues with purchasing, billing, renewals and service provisioning. We are working with our service partner to resolve this issue.

2. 28 de noviembre de 2024 a las 9:49 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 de noviembre de 2024 a las 10:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 de noviembre de 2024 a las 11:32 UTCresolved

   This incident has been resolved.

1. 12 de noviembre de 2024 a las 13:11 UTCinvestigating

   We are aware that a small number of users are not receiving emails such as team invitations. We are investigating. As a workaround, if you have been invited to a RealVNC Connect team, please sign up for a RealVNC account in the RealVNC Connect portal (https://manage.realvnc.com) using the email address your administrator invited to the team, and accept the invite from the Profile page.

2. 19 de noviembre de 2024 a las 11:29 UTCidentified

   The issue has been identified and we are working on a fix

3. 19 de noviembre de 2024 a las 11:30 UTCmonitoring

   A fix has been identified and a fix has been implemented. We are continuing to monitor.

4. 19 de noviembre de 2024 a las 18:09 UTCresolved

   This incident has been resolved. We apologise for any inconvenience caused.

1. 16 de septiembre de 2024 a las 10:04 UTCinvestigating

   We are currently investigating the issue.

2. 16 de septiembre de 2024 a las 12:19 UTCidentified

   The issue has been identified and a fix has been deployed. Please try signing in again.

3. 16 de septiembre de 2024 a las 14:16 UTCidentified

   We are continuing to work on a fix for this issue.

4. 16 de septiembre de 2024 a las 14:18 UTCmonitoring

   A fix has been implemented and we are monitoring.

5. 17 de septiembre de 2024 a las 8:04 UTCinvestigating

   We are continuing to investigate the cause of this SSO issue which is affecting some customers.

6. 17 de septiembre de 2024 a las 9:42 UTCidentified

   The issue has been identified and we are continuing to work on a resolution. The recommended workaround for the time being is to upgrade VNC Viewer to 7.12.1.

7. 19 de septiembre de 2024 a las 8:19 UTCresolved

   The issue has been identified. The root cause is a change to EntraID tokens made by Microsoft which is incompatible with older versions of RealVNC Viewer (versions prior to 7.11.0). Customers are advised to upgrade to the latest version of RealVNC Viewer.

1. 4 de junio de 2024 a las 7:52 UTCidentified

   Customers may experience problems using the RealVNC Connect and RealVNC Developer portals. We are working on resolving the issue

2. 4 de junio de 2024 a las 8:34 UTCidentified

   We are continuing to work on a fix for this issue.

3. 4 de junio de 2024 a las 8:36 UTCidentified

   We have identified the issue. Full functionality is restored but performance may be degraded as we continue to work on the issue.

4. 4 de junio de 2024 a las 8:44 UTCidentified

   The portal issue is resolved and functionality is restored. The presence service is stabilizing. We are continuing to monitor the affected components.

5. 4 de junio de 2024 a las 12:08 UTCidentified

   The presence service is still stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

6. 4 de junio de 2024 a las 13:35 UTCidentified

   The presence service is stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

7. 6 de junio de 2024 a las 8:39 UTCmonitoring

   The presence service has stabilized and the status of your computers is now accurate. We apologise for any inconvenience caused. We are continuing to monitor status.

8. 7 de junio de 2024 a las 17:12 UTCresolved

   The issue with presence is resolved.

1. 9 de febrero de 2024 a las 15:14 UTCinvestigating

   We are aware of an issue with the presence and audit services which may cause some presence and audit information to be incorrect and are actively investigating.

2. 9 de febrero de 2024 a las 15:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 de febrero de 2024 a las 16:03 UTCresolved

   This incident has been resolved.