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    Historial de interrupciones de Redshelf

    47 incidentes de Redshelf registrados desde enero de 2018, con actualizaciones oficiales, componentes afectados, duración y detalles de resolución.

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    AWS Outage

    Comenzó 20 de octubre de 2025 a las 13:40 UTC · 6h 9m

    OutageIncidente crítico
    Componentes afectados
    WebsiteeReaderManagement Tools
    1. 20 de octubre de 2025 a las 13:40 UTCinvestigating

      We are currently investigating this issue.

    2. 20 de octubre de 2025 a las 17:17 UTCinvestigating

      Amazon Web Services (AWS) is experiencing an outage that is affecting all internet services. This will cause problems with the RedShelf eReader that cannot be fixed until the AWS problems have been solved. We apologize for any inconvenience and will update this hourly until the problem is solved.

    3. 20 de octubre de 2025 a las 19:30 UTCmonitoring

      AWS services are beginning to recover. We apologize for any inconvenience and will continue to monitoring update this hourly until the problem is solved.

    4. 20 de octubre de 2025 a las 19:49 UTCresolved

      We've confirmed our upstream AWS issues have been resolved. Our services are recovering and should be fully operational. We're continuing to monitor.

    White Label Connectivity Issues

    Comenzó 15 de agosto de 2025 a las 20:02 UTC · 24m

    OutageIncidente mayor
    Componentes afectados
    WebsiteManagement Tools
    1. 15 de agosto de 2025 a las 20:02 UTCinvestigating

      We are currently investigating this issue.

    2. 15 de agosto de 2025 a las 20:21 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 15 de agosto de 2025 a las 20:26 UTCresolved

      This incident has been resolved.

    eReader Interruption

    Comenzó 5 de diciembre de 2024 a las 19:39 UTC · 42m

    Pending
    Componentes afectados
    eReader
    1. 5 de diciembre de 2024 a las 19:39 UTCinvestigating

      We are currently investigating this issue.

    2. 5 de diciembre de 2024 a las 20:05 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5 de diciembre de 2024 a las 20:21 UTCresolved

      This incident has been resolved.

    RedShelf Site Interruption

    Comenzó 24 de mayo de 2024 a las 15:32 UTC · 1h 38m

    OutageIncidente crítico
    Componentes afectados
    Website
    1. 24 de mayo de 2024 a las 15:32 UTCinvestigating

      Some users have reported service degradation when trying to access materials. Our team is currently investigating.

    2. 24 de mayo de 2024 a las 16:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 24 de mayo de 2024 a las 17:10 UTCresolved

      This incident has been resolved.

    RedShelf Interruption

    Comenzó 4 de septiembre de 2023 a las 22:13 UTC · 17m

    OutageIncidente crítico
    Componentes afectados
    Website
    1. 4 de septiembre de 2023 a las 22:13 UTCinvestigating

      We are currently investigating this issue.

    2. 4 de septiembre de 2023 a las 22:22 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 4 de septiembre de 2023 a las 22:30 UTCresolved

      This incident has been resolved.

    RedShelf Site Interuption

    Comenzó 16 de junio de 2023 a las 15:35 UTC · 2h 8m

    OutageIncidente crítico
    Componentes afectados
    Website
    1. 16 de junio de 2023 a las 15:35 UTCinvestigating

      We are currently investigating this issue.

    2. 16 de junio de 2023 a las 15:50 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 16 de junio de 2023 a las 15:57 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 16 de junio de 2023 a las 17:43 UTCresolved

      This incident has been resolved.

    eReader Degraded Performance

    Comenzó 26 de abril de 2023 a las 14:36 UTC · 3h 40m

    OutageIncidente mayor
    Componentes afectados
    eReader
    1. 26 de abril de 2023 a las 14:36 UTCinvestigating

      We are currently investigating this issue.

    2. 26 de abril de 2023 a las 15:25 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26 de abril de 2023 a las 18:10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26 de abril de 2023 a las 18:16 UTCresolved

      This incident has been resolved.

    eReader Degraded Performance

    Comenzó 17 de enero de 2023 a las 17:55 UTC · 1h 6m

    IssuesIncidente menor
    Componentes afectados
    eReader
    1. 17 de enero de 2023 a las 17:55 UTCinvestigating

      We are currently investigating this issue.

    2. 17 de enero de 2023 a las 18:33 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 17 de enero de 2023 a las 18:52 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 17 de enero de 2023 a las 19:00 UTCresolved

      This incident has been resolved.

    eReader Interruption

    Comenzó 4 de diciembre de 2022 a las 23:12 UTC · 23h 5m

    OutageIncidente crítico
    Componentes afectados
    eReader
    1. 4 de diciembre de 2022 a las 23:12 UTCinvestigating

      We are currently investigating this issue.

    2. 5 de diciembre de 2022 a las 16:09 UTCinvestigating

      At approximately 5:00 pm CT on Sunday, December 4, the RedShelf eReader experienced a disruption that has persisted into the morning of Monday, December 5. Our teams are using all available resources to restore access to the eReader. We realize this is a critical time for students, and we are doing everything in our power to restore service as quickly as possible.

    3. 5 de diciembre de 2022 a las 21:18 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 5 de diciembre de 2022 a las 22:16 UTCresolved

      This incident has been resolved.

    eReader Increased Error Rate

    Comenzó 26 de mayo de 2022 a las 17:08 UTC · 31m

    OutageIncidente mayor
    Componentes afectados
    eReader
    1. 26 de mayo de 2022 a las 17:08 UTCinvestigating

      We are currently investigating this issue.

    2. 26 de mayo de 2022 a las 17:11 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26 de mayo de 2022 a las 17:30 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26 de mayo de 2022 a las 17:39 UTCresolved

      This incident has been resolved.

    Increased Error Rate

    Comenzó 27 de abril de 2022 a las 14:26 UTC · 30m

    IssuesIncidente menor
    Componentes afectados
    eReader
    1. 27 de abril de 2022 a las 14:26 UTCinvestigating

      We are currently investigating this issue.

    2. 27 de abril de 2022 a las 14:55 UTCresolved

      This incident has been resolved.

    Increased Error Rate

    Comenzó 20 de enero de 2022 a las 17:58 UTC · 2h 47m

    IssuesIncidente menor
    Componentes afectados
    Website
    1. 20 de enero de 2022 a las 17:58 UTCinvestigating

      We are currently investigating this issue.

    2. 20 de enero de 2022 a las 20:30 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20 de enero de 2022 a las 20:44 UTCresolved

      This incident has been resolved.

    eReader Increased Error Rate

    Comenzó 6 de enero de 2022 a las 16:42 UTC · 1h 42m

    OutageIncidente mayor
    Componentes afectados
    eReader
    1. 6 de enero de 2022 a las 16:42 UTCinvestigating

      We are currently investigating this issue.

    2. 6 de enero de 2022 a las 16:54 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 6 de enero de 2022 a las 18:24 UTCresolved

      This incident has been resolved.

    RedShelf Error Rate

    Comenzó 23 de agosto de 2021 a las 13:57 UTC · 9d 5h

    OutageIncidente mayor
    Componentes afectados
    Website
    1. 23 de agosto de 2021 a las 13:57 UTCinvestigating

      We are currently investigating this issue.

    2. 23 de agosto de 2021 a las 16:58 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 23 de agosto de 2021 a las 17:53 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 24 de agosto de 2021 a las 0:25 UTCmonitoring

      Our site appears to be working; we are monitoring it closely to confirm the issue has been resolved.

    5. 24 de agosto de 2021 a las 1:49 UTCmonitoring

      Known RedShelf performance issues have now been addressed with a preliminary fix. We are actively monitoring platform performance.

    6. 26 de agosto de 2021 a las 22:56 UTCmonitoring

      No new issues have been reported. We continue to monitor performance.

    7. 1 de septiembre de 2021 a las 19:48 UTCresolved

      This incident has been resolved.

    Intermittent Errors

    Comenzó 10 de junio de 2021 a las 13:31 UTC · 6h 5m

    IssuesIncidente menor
    Componentes afectados
    Website
    1. 10 de junio de 2021 a las 13:31 UTCinvestigating

      We are currently investigating this issue.

    2. 10 de junio de 2021 a las 15:48 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 10 de junio de 2021 a las 15:56 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 10 de junio de 2021 a las 19:36 UTCresolved

      This incident has been resolved.

    eReader Outage

    Comenzó 2 de marzo de 2021 a las 18:14 UTC · 1h 1m

    OutageIncidente crítico
    Componentes afectados
    eReader
    1. 2 de marzo de 2021 a las 18:14 UTCinvestigating

      We are currently investigating this issue.

    2. 2 de marzo de 2021 a las 18:55 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2 de marzo de 2021 a las 19:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2 de marzo de 2021 a las 19:15 UTCresolved

      This incident has been resolved.

    RedShelf Management Tools Outage

    Comenzó 20 de febrero de 2021 a las 14:30 UTC · 3h 33m

    OutageIncidente crítico
    Componentes afectados
    Management Tools
    1. 20 de febrero de 2021 a las 14:30 UTCinvestigating

      We are currently investigating this issue.

    2. 20 de febrero de 2021 a las 17:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20 de febrero de 2021 a las 18:03 UTCresolved

      This incident has been resolved.

    RedShellf Outage

    Comenzó 12 de enero de 2021 a las 21:55 UTC · 3h 3m

    Pending
    Componentes afectados
    Website
    1. 12 de enero de 2021 a las 21:55 UTCinvestigating

      We are currently investigating this issue.

    2. 12 de enero de 2021 a las 22:20 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 12 de enero de 2021 a las 22:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 13 de enero de 2021 a las 0:58 UTCresolved

      This incident has been resolved.

    eReader Outage

    Comenzó 19 de octubre de 2020 a las 22:04 UTC · 2h 58m

    OutageIncidente crítico
    Componentes afectados
    eReader
    1. 19 de octubre de 2020 a las 22:04 UTCinvestigating

      eReader is not responding to requests to read content at this time. The team is actively investigating.

    2. 19 de octubre de 2020 a las 22:18 UTCidentified

      We have identified the problem. Still seeing intermittent slowness.

    3. 19 de octubre de 2020 a las 23:22 UTCidentified

      We’re currently experiencing performance issues with the RedShelf eReader and are working diligently to address the issue. We estimate that all users may be affected for the next hour.

    4. 20 de octubre de 2020 a las 0:34 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 20 de octubre de 2020 a las 1:01 UTCresolved

      All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please visit solve.redshelf.com and we’d be happy to address any problems.

    Investigating Performance Issues

    Comenzó 14 de octubre de 2020 a las 19:27 UTC · 20m

    IssuesIncidente menor
    Componentes afectados
    eReader
    1. 14 de octubre de 2020 a las 19:27 UTCinvestigating

      We’re currently looking into reports of performance issues and will provide updates as we have additional information.

    2. 14 de octubre de 2020 a las 19:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 14 de octubre de 2020 a las 19:47 UTCresolved

      All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please visit solve.redshelf.com and we’d be happy to address any problems.