58 incidentes de Retreaver registrados desde octubre de 2016, con actualizaciones oficiales, componentes afectados, duración y detalles de resolución.
Detectamos un retraso en los registros de RTB que aparecen en nuestras interfaces de presentación de informes (RTB Dashboard) durante los últimos 15 minutos. Nuestro equipo está trabajando en restaurar esto.
RTB reporting is back to fully operational.
Traducido automáticamente desde la actualización oficial del incidente.
Un pequeño subconjunto de usuarios están viendo errores al hacer solicitudes de RTB
Nuestros desarrolladores han encontrado el problema y están trabajando en resolverlo.
RTB ahora es operativo
El equipo de desarrollo notó que hay un aumento en la tasa de error de RTB. Después de una investigación se aplicó una solución. 0\.6% de las solicitudes recibidas de RTB fueron impactadas. Dado que el incidente se ha resuelto y que no se repercuten más solicitudes.
Traducido automáticamente desde la actualización oficial del incidente.
Las llamadas están en funcionamiento
Seguimos investigando esta cuestión.
Este incidente se ha resuelto
Traducido automáticamente desde la actualización oficial del incidente.
A las 21:00 UTC, un porcentaje de tráfico RTB comenzó a devolver los timeouts. El volumen total de tráfico no fue afectado, aunque algunos editores podrían haber recibido respuestas de tiempo fuera durante el incidente. La cuestión se resolvió completamente a las 22:30 UTC.
Traducido automáticamente desde la actualización oficial del incidente.
Las llamadas y otros servicios están funcionando bien, sólo estamos viendo una cantidad elevada de errores en el portal de la cuenta así que marcando como degradados.
Se ha aplicado una solución y estamos monitoreando los resultados.
This incident has been resolved.
Traducido automáticamente desde la actualización oficial del incidente.
RTB Inbound Solicitud Delay Las solicitudes de RTB en el panel de control están experimentando demoras superiores a las habituales. El retraso generalmente es bajo un minuto, pero actualmente está tomando mucho más tiempo para actualizar.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Investigar algunos problemas de servicio con nuestros puntos finales de API
Somos problemas de experiencia con nuestro anfitrión y ahora está impactando nuestro portal de cuenta y JavaScript. Nuestros ingenieros están trabajando para traer todo de vuelta en línea y proporcionará una actualización pronto
El servicio API está de vuelta a la operación, seguimos monitoreando nuestros servidores antes de cerrar este problema de estado.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
We are investigating an issue with our RTB servers.
Our engineering team is continuing to work on restoring RTB to full performance.
Service to RTB is improving and we are continuing to monitor it.
We are continuing to monitor for any further issues.
RTB service has been stable for the past 2hrs, marking as resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We detected some our API servers went offline, our engineers responded, and service has been restored. We will continuing monitoring for a period of time before marking this as resolved.
After restoring service we detected another regression in API servers and are investigating.
API service is back online and we are monitoring
This incident has been resolved.
We are working on resolving an issue with our AI model vendor. For the time being disposition analysis and AI chat features on learn.retreaver.com are currently offline. We will mark this as resolved once Retreaver AI services are restored.
This incident has been resolved.
Requests that were send through the night might have returned HTTP 504. If some ingest processes are dependent on this please be advised that these requests will have to be send again once the incident is resolved.
Improvements have been deployed and clients should not be experiencing this.
The issue is currently under investigation. Please use Call 1.0
A third party service involved in the reporting are experiencing issues. Working with them on a resolution.
Incident should be resolved. We are monitoring and confirming.
This incident has been resolved.
Over the last three days, we have observed a recurring industry-wide performance dip between 11:30 AM and 12:30 PM EST. During this window, several external platforms and agencies are experiencing significant RTB latency. Because Retreaver processes these incoming requests and routes them to buyers, this upstream slowdown is resulting in occasional “heavy load” alerts or timeouts. To mitigate this, Ping Shield is actively scaling its protection to stabilize the system. These bursts typically last for 10–15 minutes before service returns to normal. Based on the data we will release a few additional improvements to Ping Shield to help protect against them.
The incident has been resolved. It is occurring for a limited amount of time.
A 'carrier' which is used by another 'call tracking provider' which isn’t Retreaver or Twilio is currently experiencing an incident.
A fix has been implemented and we are monitoring the results.
Carrier marked as operational
There has been and instance of a report with degraded performance.
The incident has been resolved the benchmark report ran in a satisfactory amount of time
We are currently experiencing service disruptions across several product lines due to an ongoing AWS outage in their US1 Region. You can track AWS’s official status here: https://health.aws.amazon.com/health/status This incident is impacting many of our connected services and telephony providers, resulting in disruptions across multiple areas of our platform. The issue stems from an ongoing AWS outage in their US1 Region and is the same as the one from a few hours ago.
Monitoring the results.
Monitoring the results.
We see calls not connected. We've identified that this is caused by the same issue experienced across the board with Twilio (https://status.twilio.com/) and AWS (https://status.aws.amazon.com/)
We see no issues on our side. At the same time AWS reports that services are still impacted.
This incident has been resolved.
We are currently experiencing service disruptions across several product lines due to an ongoing AWS outage in their US1 Region. You can track AWS’s official status here: https://health.aws.amazon.com/health/status This incident is impacting many of our connected services and telephony providers, resulting in disruptions across multiple areas of our platform. The issue stems from an ongoing AWS outage in their US1 Region.
We are continuing to investigate this issue.
Call are processing again. Continuing monitoring
We see no issues on Retreaver at the moment despite the fact the that there are 64 services with degraded performance on AWS.
You may occasionally see an error message with “We’re sorry, something went wrong.” We will be deploying a fix shortly.
We've identified an issue impacting a very limited set of users. A solution is being implemented. If you come across an error message when accessing our web portal and it's a showstopper, please get in touch with us and we'll find a way to help.
We detected another spike in errors for a subset of visitors to our website. Our team is investigating.
Website access has now been restored, we will keep monitoring for any further issues
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of some RTBs not showing up in our RTB Log reporting section. These RTBs are still operational and our engineers are working on resolving the issue so they appear properly in the Log section.
RTB log has caught and all the requests are shown
This incident has been resolved.
