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    Historial de interrupciones de Secureframe

    49 incidentes de Secureframe registrados desde julio de 2022, con actualizaciones oficiales, componentes afectados, duración y detalles de resolución.

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    Elevated errors with third party vendor

    Comenzó 10 de julio de 2026 a las 17:25 UTC · 1h 32m

    OutageIncidente crítico
    Componentes afectados
    Web ApplicationAPITrust
    1. 10 de julio de 2026 a las 17:25 UTCmonitoring

      We're experiencing an elevated level of API errors with a third party vendor. This is causing app wide issues.

    2. 10 de julio de 2026 a las 17:27 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 10 de julio de 2026 a las 18:29 UTCmonitoring

      Affected services are coming back online and error rates are returning to normal levels. Our team is continuing to monitor the recovery to ensure stability. We'll post another update shortly / once the incident is fully resolved. Thank you for your patience.

    4. 10 de julio de 2026 a las 18:37 UTCmonitoring

      Affected services are coming back online and error rates are returning to normal. We're continuing to monitor the recovery to ensure stability.

    5. 10 de julio de 2026 a las 18:57 UTCresolved

      The third-party service has recovered and all affected services are fully operational. We've confirmed normal performance. Thank you for your patience.

    Secureframe Agent devices missing from inventory

    Comenzó 9 de junio de 2026 a las 18:39 UTC · 7h 32m

    OutageIncidente mayor
    Componentes afectados
    Secureframe Agent
    1. 9 de junio de 2026 a las 18:39 UTCidentified

      We've identified an issue where some devices managed by the Secureframe Agent dropped out of asset inventory, which is causing related tests to fail.

    2. 10 de junio de 2026 a las 2:11 UTCresolved

      This incident has been resolved.

    Sign in issues with "Sign in with Microsoft"

    Comenzó 27 de mayo de 2026 a las 19:12 UTC · 33m

    Pending
    Componentes afectados
    Web Application
    1. 27 de mayo de 2026 a las 19:12 UTCinvestigating

      We are aware of issues with using the "Sign in with Microsoft" login to the Secureframe application. We have identified a cause and we are starting mitigation

    2. 27 de mayo de 2026 a las 19:21 UTCidentified

      The issue is identified, and we are also seeing Microsoft Intune syncs failing due to a similar issue. Both fixes are forthcoming shortly.

    3. 27 de mayo de 2026 a las 19:23 UTCidentified

      Azure Devops syncs are similarly affected, with the same fix planned.

    4. 27 de mayo de 2026 a las 19:39 UTCmonitoring

      A fix has been implemented and we are monitoring.

    5. 27 de mayo de 2026 a las 19:44 UTCresolved

      This incident has been resolved.

    Cloud Sync Failures - Secureframe Platform

    Comenzó 1 de abril de 2026 a las 16:11 UTC · 25m

    Pending
    Componentes afectados
    Web Application
    1. 1 de abril de 2026 a las 16:11 UTCidentified

      We have identified an issue where Cloud Syncs failed overnight, and may have incorrectly updated Cloud Test statuses.

    2. 1 de abril de 2026 a las 16:24 UTCidentified

      We have started remediation to resync these connections across the plaform.

    3. 1 de abril de 2026 a las 16:36 UTCresolved

      This incident has been resolved, and tests should now show the correct values.

    Secureframe Agent - UK - syncs are not working

    Comenzó 23 de febrero de 2026 a las 19:03 UTC · 3h 16m

    OutageIncidente mayor
    Componentes afectados
    Secureframe Agent
    1. 23 de febrero de 2026 a las 19:03 UTCidentified

      We have identified the issue and are working on a remediation now.

    2. 23 de febrero de 2026 a las 21:17 UTCidentified

      We are continuing to work on the fix for this issue.

    3. 23 de febrero de 2026 a las 22:19 UTCresolved

      This incident has been resolved.

    Issues with Google Workspace connections

    Comenzó 20 de enero de 2026 a las 16:59 UTC · 7h 1m

    OutageIncidente mayor
    Componentes afectados
    Web Application
    1. 20 de enero de 2026 a las 16:59 UTCidentified

      We have identified an issue with Secureframe integrations being disconnected from Google Workspaces, this issue has been corrected and we will reconnect any disconnected integrations affected.

    2. 20 de enero de 2026 a las 20:27 UTCidentified

      We are deploying a fix for this shortly - this fix will automatically reconnect these disconnected integrations.

    3. 20 de enero de 2026 a las 23:49 UTCmonitoring

      A fix has been implemented and is rolling out to all affected customers.

    4. 21 de enero de 2026 a las 0:00 UTCresolved

      This incident has been resolved.

    Personnel Page Crashing for US/UK users

    Comenzó 12 de diciembre de 2025 a las 18:51 UTC · 2h 21m

    OutageIncidente mayor
    Componentes afectados
    Web Application
    1. 12 de diciembre de 2025 a las 18:51 UTCinvestigating

      We are currently investigating this issue.

    2. 12 de diciembre de 2025 a las 19:57 UTCinvestigating

      We are continuing to investigate this issue.

    3. 12 de diciembre de 2025 a las 20:13 UTCidentified

      The issue has been identified and we are implementing a fix.

    4. 12 de diciembre de 2025 a las 20:30 UTCidentified

      We have validated a fix for this issue, and will be deploying this fix to our Production code and all regions shortly.

    5. 12 de diciembre de 2025 a las 21:12 UTCresolved

      This incident has been resolved.

    Increased error rates with login

    Comenzó 5 de diciembre de 2025 a las 9:22 UTC · 14m

    OutageIncidente mayor
    Componentes afectados
    Web Application
    1. 5 de diciembre de 2025 a las 9:22 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 5 de diciembre de 2025 a las 9:27 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5 de diciembre de 2025 a las 9:36 UTCresolved

      This incident has been resolved.

    Secureframe US and UK appplications unavailable

    Comenzó 18 de noviembre de 2025 a las 12:11 UTC · 2h 34m

    OutageIncidente mayor
    Componentes afectados
    Web Application
    1. 18 de noviembre de 2025 a las 12:11 UTCidentified

      Cloudflare, which serves all Secureframe application services, is experiencing a global connectivity issue. You may experience errors while attempting to use the Secureframe application. We are monitoring this situation.

    2. 18 de noviembre de 2025 a las 12:13 UTCidentified

      Cloudflare is working on this issue, this status will be updated as the Cloudflare status impacts the Secureframe application. You may experience intermittent issues using the Secureframe application. See https://www.cloudflarestatus.com/ for more information.

    3. 18 de noviembre de 2025 a las 12:24 UTCidentified

      Cloudflare is still investigating the issue. For more information, see https://www.cloudflarestatus.com/

    4. 18 de noviembre de 2025 a las 12:29 UTCidentified

      Cloudflare services are recovering, but customers may continue to observe higher-than-normal error rates as they continue remediation efforts. For more information, see https://www.cloudflarestatus.com/

    5. 18 de noviembre de 2025 a las 12:39 UTCidentified

      The Secureframe application should be generally available in the US and UK regions. For more information, see https://www.cloudflarestatus.com/

    6. 18 de noviembre de 2025 a las 13:22 UTCmonitoring

      Cloudflare continues to experience intermittent connectivity issues, affecting the Secureframe application in the US and UK regions. Some users may continue to experience intermittent errors on the Secureframe application as Cloudflare continues to work on the issue. For more information, see https://www.cloudflarestatus.com/

    7. 18 de noviembre de 2025 a las 13:41 UTCmonitoring

      The Secureframe application continues to be affected by the widespread Cloudflare outage. We are monitoring the situation at this time. The Secureframe app in the US and UK regions is currently unavailable.

    8. 18 de noviembre de 2025 a las 14:45 UTCresolved

      Cloudflare has implemented a fix to their service. The Secureframe app is functioning normally at this time.

    Company Tests/Test Library May Show Incomplete Results

    Comenzó 6 de febrero de 2025 a las 15:41 UTC · 4h 39m

    IssuesIncidente menor
    Componentes afectados
    Web Application
    1. 6 de febrero de 2025 a las 15:41 UTCidentified

      Some data in Company Test and Test Libraries may not be showing in the application. We have a mitigation strategy in place and are updating data now.

    2. 6 de febrero de 2025 a las 16:21 UTCidentified

      We are continuing to work on this issue.

    3. 6 de febrero de 2025 a las 16:41 UTCmonitoring

      We are currently remediating this issue, and users should start seeing more tests data, and can manually refresh tests in the app as needed.

    4. 6 de febrero de 2025 a las 17:29 UTCmonitoring

      Remediation is still in progress. Overall the application is operational.

    5. 6 de febrero de 2025 a las 18:51 UTCmonitoring

      Most data has been restored at this time, and we estimate full restoration within the next 2 hours.

    6. 6 de febrero de 2025 a las 19:48 UTCmonitoring

      The remediation is nearing completion. This status will be updated when complete.

    7. 6 de febrero de 2025 a las 20:20 UTCresolved

      This incident has been resolved.

    Degraded Web Application

    Comenzó 23 de enero de 2025 a las 23:53 UTC · 40m

    Pending
    Componentes afectados
    Web Application
    1. 23 de enero de 2025 a las 23:53 UTCinvestigating

      We are currently investigating this issue

    2. 24 de enero de 2025 a las 0:33 UTCresolved

      This incident has been resolved.

    Dashboard: Tests and Frameworks showing 0 findings

    Comenzó 2 de octubre de 2024 a las 12:05 UTC · 3h 47m

    IssuesIncidente menor
    Componentes afectados
    Web Application
    1. 2 de octubre de 2024 a las 12:05 UTCinvestigating

      We are currently investigating this issue. Other parts of the application are functioning normally.

    2. 2 de octubre de 2024 a las 12:22 UTCidentified

      We are investigating a possible remediation to this issue.

    3. 2 de octubre de 2024 a las 13:51 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 2 de octubre de 2024 a las 14:13 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 2 de octubre de 2024 a las 15:52 UTCresolved

      This incident has been resolved.

    New integration connections are not showing up in the UI

    Comenzó 1 de octubre de 2024 a las 17:43 UTC · 1h 16m

    IssuesIncidente menor
    Componentes afectados
    Web ApplicationAPI
    1. 1 de octubre de 2024 a las 17:43 UTCidentified

      We have had reports of integration connections not showing up in the UI. The engineering team has identified the issue and is working on a fix.

    2. 1 de octubre de 2024 a las 18:59 UTCresolved

      This incident has been resolved.

    Office365: Some user logins and some integration syncs failing

    Comenzó 20 de agosto de 2024 a las 15:00 UTC · 1h 25m

    OutageIncidente mayor
    Componentes afectados
    Web Application
    1. 20 de agosto de 2024 a las 15:00 UTCinvestigating

      We are currently investigating this error.

    2. 20 de agosto de 2024 a las 15:02 UTCidentified

      The issue has been identified and we are working on a resolution.

    3. 20 de agosto de 2024 a las 16:15 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 20 de agosto de 2024 a las 16:25 UTCresolved

      This incident has been resolved.

    A subset of customers have incorrect tests showing up in Secureframe

    Comenzó 7 de agosto de 2024 a las 14:07 UTC · 3h 7m

    Pending
    Componentes afectados
    Web ApplicationAPI
    1. 7 de agosto de 2024 a las 14:07 UTCinvestigating

      We are currently investigating this issue

    2. 7 de agosto de 2024 a las 14:37 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 7 de agosto de 2024 a las 14:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 7 de agosto de 2024 a las 17:14 UTCresolved

      This incident has been resolved.

    Performance Degradation of Test Refreshes

    Comenzó 6 de agosto de 2024 a las 17:53 UTC · 4h 9m

    IssuesIncidente menor
    Componentes afectados
    Web Application
    1. 6 de agosto de 2024 a las 17:53 UTCidentified

      The issue has been identified and we are working on a resolution.

    2. 6 de agosto de 2024 a las 19:08 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 6 de agosto de 2024 a las 20:42 UTCidentified

      We are deploying a fix for this issue.

    4. 6 de agosto de 2024 a las 21:58 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 6 de agosto de 2024 a las 22:02 UTCresolved

      This incident has been resolved.

    Trust Center pages not fully loading

    Comenzó 24 de mayo de 2024 a las 22:36 UTC · 16m

    OutageIncidente crítico
    Componentes afectados
    Trust
    1. 24 de mayo de 2024 a las 22:36 UTCinvestigating

      We are currently investigating this issue.

    2. 24 de mayo de 2024 a las 22:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 24 de mayo de 2024 a las 22:52 UTCresolved

      This incident has been resolved

    Application intermittently unresponsive

    Comenzó 14 de mayo de 2024 a las 13:30 UTC · 3h 26m

    IssuesIncidente menor
    Componentes afectados
    Web Application
    1. 14 de mayo de 2024 a las 13:30 UTCinvestigating

      We are investigating an issue where the application may be unresponsive or unavailable for short periods.

    2. 14 de mayo de 2024 a las 14:35 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 14 de mayo de 2024 a las 15:31 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 14 de mayo de 2024 a las 16:57 UTCresolved

      This incident has been resolved.

    Secureframe Web Application in degraded state

    Comenzó 13 de mayo de 2024 a las 14:43 UTC · 2h 26m

    Pending
    Componentes afectados
    Web Application
    1. 13 de mayo de 2024 a las 14:43 UTCinvestigating

      We are currently investigating this issue

    2. 13 de mayo de 2024 a las 14:58 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 13 de mayo de 2024 a las 17:09 UTCresolved

      This incident has been resolved and all services are operating normally.

    Controls page in degraded state

    Comenzó 6 de mayo de 2024 a las 19:27 UTC · 35m

    IssuesIncidente menor
    Componentes afectados
    Web Application
    1. 6 de mayo de 2024 a las 19:27 UTCinvestigating

      We are currently seeing the Controls page load on multiple company instances, but produces an infinite spinner.

    2. 6 de mayo de 2024 a las 19:42 UTCidentified

      We have identified the issue, and are rolling out a fix.

    3. 6 de mayo de 2024 a las 19:50 UTCmonitoring

      A fix has been implemented and we are monitoring to confirm the fix holds.

    4. 6 de mayo de 2024 a las 20:01 UTCresolved

      This incident has been resolved.