Precios
Historial de estadoActualizaciones RSSAPI de estado

Desarrollado por Uptimus

    Historial de interrupciones de Sine

    52 incidentes de Sine registrados desde noviembre de 2017, con actualizaciones oficiales, componentes afectados, duración y detalles de resolución.

    Volver al estado actual

    Actualización de vulnerabilidades de PHP

    Comenzó 23 de octubre de 2026 a las 4:27 UTC · En curso

    Pending
    1. 23 de octubre de 2026 a las 4:27 UTCmonitoring

      Somos conscientes de las vulnerabilidades PHP recientemente reveladas (CVE) y hemos realizado una revisión exhaustiva de nuestro entorno. Sine no utiliza PHP en ningún lugar dentro de nuestra plataforma. Como resultado, nuestros productos y servicios básicos no son afectados por estas vulnerabilidades, y no se requiere ninguna acción para su uso de la plataforma Sine. Sin embargo, como una mejor práctica de seguridad, recomendamos revisar cualquiera de sus propios sistemas externos o integraciones de terceros que se conectan a Sine para asegurar que no estén ejecutando versiones vulnerables de PHP. Tomamos la seguridad en serio y seguiremos monitoreando el paisaje para mantener sus datos seguros.

    Traducido automáticamente desde la actualización oficial del incidente.

    Disrupción con servicios de correo electrónico

    Comenzó 29 de julio de 2026 a las 7:30 UTC · 23h 44m

    OutageIncidente mayor
    Componentes afectados
    Sendgrid Email Gateway
    1. 29 de julio de 2026 a las 8:23 UTCidentified

      Actualmente estamos experimentando problemas con nuestro proveedor de correo electrónico. Estamos investigando la causa y actualizaremos como tenemos más información.

    2. 29 de julio de 2026 a las 23:04 UTCidentified

      Hemos identificado la causa raíz y seguimos trabajando en estrecha colaboración con nuestro proveedor de correo electrónico para resolver el problema. Tenga en cuenta que las notificaciones de empuje móvil no son afectadas y siguen funcionando como normales.

    3. 30 de julio de 2026 a las 0:45 UTCmonitoring

      El problema ha sido mitigado, y estamos monitoreando de cerca la situación a medida que se restablece la funcionalidad de envío de correo electrónico.

    4. 30 de julio de 2026 a las 7:11 UTCmonitoring

      Continuamos monitoreando cualquier otro problema.

    5. 30 de julio de 2026 a las 7:14 UTCresolved

      Podemos confirmar que los servicios de correo electrónico están ahora totalmente operativos.

    Traducido automáticamente desde la actualización oficial del incidente.

    Disrupción con servicios de correo electrónico

    Comenzó 29 de julio de 2026 a las 6:30 UTC · 0m

    Pending
    1. 29 de julio de 2026 a las 8:21 UTCresolved

      Actualmente estamos experimentando problemas con nuestro proveedor de correo electrónico. Estamos investigando la causa y actualizaremos como tenemos más información.

    Traducido automáticamente desde la actualización oficial del incidente.

    Major network outage

    Comenzó 8 de julio de 2026 a las 3:56 UTC · 23h 5m

    OutageIncidente mayor
    Componentes afectados
    SinePoint iPad App (iOS)Twillio SMS Gateway
    1. 8 de julio de 2026 a las 3:56 UTCmonitoring

      We are aware of a Telstra network outage currently causing disruption to our service. Telstra has reported progress toward resolving the issue, and our team is actively monitoring the situation to confirm full stability once it's restored. We appreciate your patience and will provide updates as we learn more — please let us know if you continue to experience issues in the meantime.

    2. 9 de julio de 2026 a las 3:01 UTCresolved

      This incident has been resolved.

    Disruption delivering to Yahoo email services

    Comenzó 22 de mayo de 2026 a las 0:01 UTC · 3d 0h

    Pending
    1. 22 de mayo de 2026 a las 0:01 UTCinvestigating

      We are currently experiencing issues delivering email to Yahoo services. We will update as we have more information.

    2. 22 de mayo de 2026 a las 5:04 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 25 de mayo de 2026 a las 0:40 UTCresolved

      This incident has been resolved.

    Apple VPP (Volume Purchase Program) / MDM Outage

    Comenzó 16 de abril de 2026 a las 6:24 UTC · 18h 35m

    IssuesIncidente menor
    Componentes afectados
    SinePoint iPad App (iOS)
    1. 16 de abril de 2026 a las 6:24 UTCinvestigating

      Some MDM customers may experience an error or delay with receiving a SinePoint Pro update or app installation. We are working with Apple to return service to normal. You can follow their updates here: https://www.apple.com/au/support/systemstatus/

    2. 17 de abril de 2026 a las 0:59 UTCresolved

      This incident has been resolved.

    CM3 Integration Issues

    Comenzó 15 de febrero de 2026 a las 22:11 UTC · 9d 1h

    Pending
    Componentes afectados
    Sine Core
    1. 15 de febrero de 2026 a las 22:11 UTCinvestigating

      We are investigating an issue with the CM3 integration providing false negatives, resulting in passes being rejected incorrectly.

    2. 15 de febrero de 2026 a las 22:40 UTCidentified

      CM3 have confirmed an issue on their end. We are awaiting further updates.

    3. 16 de febrero de 2026 a las 1:04 UTCmonitoring

      CM3 have deployed a fix and we are monitoring the results.

    4. 25 de febrero de 2026 a las 0:09 UTCresolved

      The CM3 Integration has been stabilised. Additional logging and alerts have been added to assist with future CM3 events.

    Microsoft 365 users seeing delayed email delivery from Sine

    Comenzó 22 de enero de 2026 a las 22:16 UTC · 23h 25m

    Pending
    Componentes afectados
    Sendgrid Email Gateway
    1. 22 de enero de 2026 a las 22:16 UTCinvestigating

      Microsoft is currently experiencing issues affecting Microsoft 365 services, including problems with email delivery to and from Microsoft 365 accounts (Exchange Online). Recent reports indicate a service degradation or outage impacting inbound and outbound email functionality. Users have encountered errors such as "451 4.3.2 Temporary server error" when attempting to send or receive emails, along with intermittent failures in email delivery. Please see https://status.cloud.microsoft/m365/ for more information We will continue to monitor the issue and Sine emails will retry sending at regular intervals

    2. 23 de enero de 2026 a las 21:41 UTCinvestigating

      We are continuing to investigate this issue.

    3. 23 de enero de 2026 a las 21:41 UTCresolved

      https://status.cloud.microsoft/m365/ now lists the incident as resolved

    Marketing website interruption

    Comenzó 6 de noviembre de 2025 a las 6:16 UTC · 40m

    Pending
    1. 6 de noviembre de 2025 a las 6:16 UTCinvestigating

      We are aware of an issue with our marketing website, https://www.sine.co/ and are investigating the causes This does not affect the functionality of the Sine products

    2. 6 de noviembre de 2025 a las 6:40 UTCmonitoring

      Our marketing website, https://www.sine.co/ is now fixed and we will monitor the issue This did not affect the functionality of the Sine products

    3. 6 de noviembre de 2025 a las 6:55 UTCresolved

      Our marketing website, https://www.sine.co/ is now fixed

    Service Advisory: AWS Incident Impacting Downstream Services

    Comenzó 20 de octubre de 2025 a las 9:32 UTC · 2h 38m

    OutageIncidente mayor
    Componentes afectados
    Twillio SMS Gateway
    1. 20 de octubre de 2025 a las 9:32 UTCinvestigating

      We are currently observing an ongoing incident with AWS that is affecting multiple downstream services, including our SMS provider. Our team is actively monitoring the situation and will provide updates as more information becomes available.

    2. 20 de octubre de 2025 a las 9:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20 de octubre de 2025 a las 12:10 UTCresolved

      The AWS incident has been mitigated, and affected services — including our SMS provider — are now recovering. We continue to monitor the situation closely to ensure full stability and will provide further updates if necessary.

    Pass signatures blacked-out in check-in forms

    Comenzó 9 de octubre de 2025 a las 0:37 UTC · 6d 0h

    Pending
    Componentes afectados
    SinePoint iPad App (iOS)
    1. 9 de octubre de 2025 a las 0:37 UTCinvestigating

      We are currently investigating an issue related to blacked-out visitor signatures visible on passes when viewed via the Sine dashboard. We believe this is related to a compatibility issue on Sinepoint Pro devices running iOS 26. Please do not update your devices to this version until this issue is resolved.

    2. 9 de octubre de 2025 a las 3:24 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 10 de octubre de 2025 a las 0:38 UTCmonitoring

      A fix has been released and we are monitoring the results. Please upgrade to the latest version of SinePoint Pro if you are encountering this issue.

    4. 15 de octubre de 2025 a las 1:32 UTCresolved

      This incident has been resolved.

    SinePoint Pro disconnecting after software update

    Comenzó 15 de julio de 2025 a las 3:52 UTC · 6d 2h

    Pending
    Componentes afectados
    SinePoint iPad App (iOS)
    1. 15 de julio de 2025 a las 3:52 UTCinvestigating

      We are currently investigating an issue related to displays that have automatically been disconnected. This seems to apply to displays that were using the legacy username and password based authentication method and were automatically updated to SinePoint Pro version 2.9.0. If you encounter this problem, please restart the SinePoint Pro app and follow the instructions in the link below to reconnect your display. Whilst this investigation is ongoing we have paused automatic updates to managed devices. https://sine.support/en/articles/5990514-connecting-an-ipad-display-using-the-quick-connect-method

    2. 16 de julio de 2025 a las 2:52 UTCidentified

      We have identified the root cause of the issue and will be releasing an update to SinePoint Pro shortly.

    3. 18 de julio de 2025 a las 3:07 UTCmonitoring

      The SinePoint Pro update has been released. We will continue to monitor its impact on this issue.

    4. 21 de julio de 2025 a las 6:22 UTCresolved

      This incident has been resolved.

    SinePoint Pro printing blank badges

    Comenzó 1 de abril de 2025 a las 23:58 UTC · 23h 44m

    IssuesIncidente menor
    Componentes afectados
    SinePoint iPad App (iOS)
    1. 1 de abril de 2025 a las 23:58 UTCinvestigating

      We have multiple reports of SinePoint Pro printing badges with no content (blank). We are investigating the issue.

    2. 2 de abril de 2025 a las 1:29 UTCmonitoring

      The issue has been identified and a fix deployed. We will continue to monitor the impact and work to mitigate any further issues.

    3. 2 de abril de 2025 a las 23:42 UTCresolved

      No further issues have been observed. We will continue to monitor and improve reliability of the feature.

    Outlook Add-in connection issues

    Comenzó 19 de marzo de 2025 a las 4:54 UTC · 4d 21h

    Pending
    1. 19 de marzo de 2025 a las 4:54 UTCidentified

      We're aware of some users of the Sine for Outlook add-in having connection problems due to Microsoft's phasing out of legacy authentication tokens. An updated version of the add-in will be released soon. For troubleshooting assistance, please see the support documentation: https://sine.support/en/articles/5950232-sine-for-outlook-add-in

    2. 24 de marzo de 2025 a las 2:02 UTCresolved

      This incident has been resolved.

    Dashboard stuck loading

    Comenzó 26 de febrero de 2025 a las 1:33 UTC · 21h 31m

    OutageIncidente mayor
    Componentes afectados
    Sine CompaniesSine WorkflowsSine Core
    1. 26 de febrero de 2025 a las 1:33 UTCinvestigating

      An issue has been identified where the Dashboard gets stuck in a loading state for some users. We are investigating the issue and will provide an update soon.

    2. 26 de febrero de 2025 a las 3:32 UTCmonitoring

      A networking issue has been identified and a temporary fix has been deployed, which has circumvented the issue. We will continue to monitor whilst implementing a more permanent fix.

    3. 26 de febrero de 2025 a las 23:05 UTCresolved

      The issue has been resolved. We will continue to monitor and make incremental improvements to prevent similar issues in the future.

    Some mobile checkouts failing

    Comenzó 6 de febrero de 2025 a las 8:18 UTC · 15h 33m

    IssuesIncidente menor
    Componentes afectados
    Sine Mobile App (Android)Sine Mobile App (iOS)
    1. 6 de febrero de 2025 a las 8:18 UTCinvestigating

      Some user's of the Sine Pro mobile app are unable to check out from their device. Our engineers are investigating to identify the root cause.

    2. 6 de febrero de 2025 a las 10:43 UTCidentified

      The issue has been identified as impacting sites with linked forms. A fix is in the process of being tested and rolled out.

    3. 6 de febrero de 2025 a las 12:46 UTCmonitoring

      We have deployed a fix and are monitoring the impact.

    4. 6 de febrero de 2025 a las 23:51 UTCresolved

      The issue has been resolved. Both iOS and Android app users can successfully check out.

    Some emails being blocked by SpamCop

    Comenzó 21 de enero de 2025 a las 6:15 UTC · 19h 53m

    Pending
    Componentes afectados
    Sendgrid Email Gateway
    1. 21 de enero de 2025 a las 6:15 UTCidentified

      Some emails sent by Sine are being blocked by SpamCop, an independent service that attempts to determine if emails are legitimate before delivering to recipients. We are working with SpamCop to overcome the block. Please consider whitelisting Sine emails to ensure deliverability. See here for more information: https://www.spamcop.net/bl.shtml?167.89.68.46

    2. 22 de enero de 2025 a las 2:08 UTCresolved

      The issue has been addressed by SpamCop and services have been restored. To avoid this issue in the future, please consider whitelisting Sine emails to ensure deliverability. See here for more information: https://sine.support/en/articles/2103291-firewall-rules-and-whitelisting

    Some iPad check-ins requiring email or mobile when both should be optional

    Comenzó 2 de octubre de 2024 a las 3:16 UTC · 1d 4h

    Pending
    Componentes afectados
    SinePoint iPad App (iOS)
    1. 2 de octubre de 2024 a las 3:16 UTCidentified

      When a site requires neither email nor mobile upon check-in, Sine Point Pro (iPad app) currently enforces at least one to be specified. The issue has been identified and a fix is in progress.

    2. 3 de octubre de 2024 a las 1:33 UTCmonitoring

      A new version of SinePoint Pro (iPad app) has been released. Please update to the latest version. We will continue to monitor for any further issues.

    3. 3 de octubre de 2024 a las 7:28 UTCresolved

      This incident has been resolved.

    Disruption with email services

    Comenzó 10 de septiembre de 2024 a las 9:36 UTC · 1h 25m

    IssuesIncidente menor
    Componentes afectados
    Sine CompaniesSendgrid Email GatewaySine WorkflowsSine Core
    1. 10 de septiembre de 2024 a las 9:36 UTCinvestigating

      We are currently experiencing issues with our upstream email provider. We are investigating the cause and will update as we have further information.

    2. 10 de septiembre de 2024 a las 10:31 UTCmonitoring

      We have identified the upstream cause and are monitoring.

    3. 10 de septiembre de 2024 a las 11:02 UTCresolved

      This incident has been resolved.

    Some check-ins showing incorrect visitor details

    Comenzó 15 de agosto de 2024 a las 7:31 UTC · 21h 9m

    IssuesIncidente menor
    Componentes afectados
    Sine Core
    1. 15 de agosto de 2024 a las 7:31 UTCidentified

      Our team have identified a small number of check-in events that are displaying incorrect data. These events are linked to visits, on both iPad and dashboard, that use a verified mobile number that was previously used by a different visitor/contractor. Our team are aware of the issue and are implementing a fix.

    2. 15 de agosto de 2024 a las 8:32 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 16 de agosto de 2024 a las 4:40 UTCresolved

      The issue has been resolved. We will continue to monitor the results.