Historial de interrupciones de Sine

1. 29 de julio de 2026 a las 8:23 UTCidentified

   Actualmente estamos experimentando problemas con nuestro proveedor de correo electrónico. Estamos investigando la causa y actualizaremos como tenemos más información.

2. 29 de julio de 2026 a las 23:04 UTCidentified

   Hemos identificado la causa raíz y seguimos trabajando en estrecha colaboración con nuestro proveedor de correo electrónico para resolver el problema. Tenga en cuenta que las notificaciones de empuje móvil no son afectadas y siguen funcionando como normales.

3. 30 de julio de 2026 a las 0:45 UTCmonitoring

   El problema ha sido mitigado, y estamos monitoreando de cerca la situación a medida que se restablece la funcionalidad de envío de correo electrónico.

4. 30 de julio de 2026 a las 7:11 UTCmonitoring

   Continuamos monitoreando cualquier otro problema.

5. 30 de julio de 2026 a las 7:14 UTCresolved

   Podemos confirmar que los servicios de correo electrónico están ahora totalmente operativos.

Traducido automáticamente desde la actualización oficial del incidente.

1. 29 de julio de 2026 a las 8:21 UTCresolved

   Actualmente estamos experimentando problemas con nuestro proveedor de correo electrónico. Estamos investigando la causa y actualizaremos como tenemos más información.

Traducido automáticamente desde la actualización oficial del incidente.

1. 8 de julio de 2026 a las 3:56 UTCmonitoring

   We are aware of a Telstra network outage currently causing disruption to our service. Telstra has reported progress toward resolving the issue, and our team is actively monitoring the situation to confirm full stability once it's restored. We appreciate your patience and will provide updates as we learn more — please let us know if you continue to experience issues in the meantime.

2. 9 de julio de 2026 a las 3:01 UTCresolved

   This incident has been resolved.

1. 22 de mayo de 2026 a las 0:01 UTCinvestigating

   We are currently experiencing issues delivering email to Yahoo services. We will update as we have more information.

2. 22 de mayo de 2026 a las 5:04 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25 de mayo de 2026 a las 0:40 UTCresolved

   This incident has been resolved.

1. 16 de abril de 2026 a las 6:24 UTCinvestigating

   Some MDM customers may experience an error or delay with receiving a SinePoint Pro update or app installation. We are working with Apple to return service to normal. You can follow their updates here: https://www.apple.com/au/support/systemstatus/

2. 17 de abril de 2026 a las 0:59 UTCresolved

   This incident has been resolved.

1. 15 de febrero de 2026 a las 22:11 UTCinvestigating

   We are investigating an issue with the CM3 integration providing false negatives, resulting in passes being rejected incorrectly.

2. 15 de febrero de 2026 a las 22:40 UTCidentified

   CM3 have confirmed an issue on their end. We are awaiting further updates.

3. 16 de febrero de 2026 a las 1:04 UTCmonitoring

   CM3 have deployed a fix and we are monitoring the results.

4. 25 de febrero de 2026 a las 0:09 UTCresolved

   The CM3 Integration has been stabilised. Additional logging and alerts have been added to assist with future CM3 events.

1. 22 de enero de 2026 a las 22:16 UTCinvestigating

   Microsoft is currently experiencing issues affecting Microsoft 365 services, including problems with email delivery to and from Microsoft 365 accounts (Exchange Online). Recent reports indicate a service degradation or outage impacting inbound and outbound email functionality. Users have encountered errors such as "451 4.3.2 Temporary server error" when attempting to send or receive emails, along with intermittent failures in email delivery. Please see https://status.cloud.microsoft/m365/ for more information We will continue to monitor the issue and Sine emails will retry sending at regular intervals

2. 23 de enero de 2026 a las 21:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 23 de enero de 2026 a las 21:41 UTCresolved

   https://status.cloud.microsoft/m365/ now lists the incident as resolved

1. 6 de noviembre de 2025 a las 6:16 UTCinvestigating

   We are aware of an issue with our marketing website, https://www.sine.co/ and are investigating the causes This does not affect the functionality of the Sine products

2. 6 de noviembre de 2025 a las 6:40 UTCmonitoring

   Our marketing website, https://www.sine.co/ is now fixed and we will monitor the issue This did not affect the functionality of the Sine products

3. 6 de noviembre de 2025 a las 6:55 UTCresolved

   Our marketing website, https://www.sine.co/ is now fixed

1. 20 de octubre de 2025 a las 9:32 UTCinvestigating

   We are currently observing an ongoing incident with AWS that is affecting multiple downstream services, including our SMS provider. Our team is actively monitoring the situation and will provide updates as more information becomes available.

2. 20 de octubre de 2025 a las 9:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20 de octubre de 2025 a las 12:10 UTCresolved

   The AWS incident has been mitigated, and affected services — including our SMS provider — are now recovering. We continue to monitor the situation closely to ensure full stability and will provide further updates if necessary.

1. 9 de octubre de 2025 a las 0:37 UTCinvestigating

   We are currently investigating an issue related to blacked-out visitor signatures visible on passes when viewed via the Sine dashboard. We believe this is related to a compatibility issue on Sinepoint Pro devices running iOS 26. Please do not update your devices to this version until this issue is resolved.

2. 9 de octubre de 2025 a las 3:24 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 de octubre de 2025 a las 0:38 UTCmonitoring

   A fix has been released and we are monitoring the results. Please upgrade to the latest version of SinePoint Pro if you are encountering this issue.

4. 15 de octubre de 2025 a las 1:32 UTCresolved

   This incident has been resolved.

1. 15 de julio de 2025 a las 3:52 UTCinvestigating

   We are currently investigating an issue related to displays that have automatically been disconnected. This seems to apply to displays that were using the legacy username and password based authentication method and were automatically updated to SinePoint Pro version 2.9.0. If you encounter this problem, please restart the SinePoint Pro app and follow the instructions in the link below to reconnect your display. Whilst this investigation is ongoing we have paused automatic updates to managed devices. https://sine.support/en/articles/5990514-connecting-an-ipad-display-using-the-quick-connect-method

2. 16 de julio de 2025 a las 2:52 UTCidentified

   We have identified the root cause of the issue and will be releasing an update to SinePoint Pro shortly.

3. 18 de julio de 2025 a las 3:07 UTCmonitoring

   The SinePoint Pro update has been released. We will continue to monitor its impact on this issue.

4. 21 de julio de 2025 a las 6:22 UTCresolved

   This incident has been resolved.

1. 1 de abril de 2025 a las 23:58 UTCinvestigating

   We have multiple reports of SinePoint Pro printing badges with no content (blank). We are investigating the issue.

2. 2 de abril de 2025 a las 1:29 UTCmonitoring

   The issue has been identified and a fix deployed. We will continue to monitor the impact and work to mitigate any further issues.

3. 2 de abril de 2025 a las 23:42 UTCresolved

   No further issues have been observed. We will continue to monitor and improve reliability of the feature.

1. 19 de marzo de 2025 a las 4:54 UTCidentified

   We're aware of some users of the Sine for Outlook add-in having connection problems due to Microsoft's phasing out of legacy authentication tokens. An updated version of the add-in will be released soon. For troubleshooting assistance, please see the support documentation: https://sine.support/en/articles/5950232-sine-for-outlook-add-in

2. 24 de marzo de 2025 a las 2:02 UTCresolved

   This incident has been resolved.

1. 26 de febrero de 2025 a las 1:33 UTCinvestigating

   An issue has been identified where the Dashboard gets stuck in a loading state for some users. We are investigating the issue and will provide an update soon.

2. 26 de febrero de 2025 a las 3:32 UTCmonitoring

   A networking issue has been identified and a temporary fix has been deployed, which has circumvented the issue. We will continue to monitor whilst implementing a more permanent fix.

3. 26 de febrero de 2025 a las 23:05 UTCresolved

   The issue has been resolved. We will continue to monitor and make incremental improvements to prevent similar issues in the future.

1. 6 de febrero de 2025 a las 8:18 UTCinvestigating

   Some user's of the Sine Pro mobile app are unable to check out from their device. Our engineers are investigating to identify the root cause.

2. 6 de febrero de 2025 a las 10:43 UTCidentified

   The issue has been identified as impacting sites with linked forms. A fix is in the process of being tested and rolled out.

3. 6 de febrero de 2025 a las 12:46 UTCmonitoring

   We have deployed a fix and are monitoring the impact.

4. 6 de febrero de 2025 a las 23:51 UTCresolved

   The issue has been resolved. Both iOS and Android app users can successfully check out.

1. 21 de enero de 2025 a las 6:15 UTCidentified

   Some emails sent by Sine are being blocked by SpamCop, an independent service that attempts to determine if emails are legitimate before delivering to recipients. We are working with SpamCop to overcome the block. Please consider whitelisting Sine emails to ensure deliverability. See here for more information: https://www.spamcop.net/bl.shtml?167.89.68.46

2. 22 de enero de 2025 a las 2:08 UTCresolved

   The issue has been addressed by SpamCop and services have been restored. To avoid this issue in the future, please consider whitelisting Sine emails to ensure deliverability. See here for more information: https://sine.support/en/articles/2103291-firewall-rules-and-whitelisting

1. 2 de octubre de 2024 a las 3:16 UTCidentified

   When a site requires neither email nor mobile upon check-in, Sine Point Pro (iPad app) currently enforces at least one to be specified. The issue has been identified and a fix is in progress.

2. 3 de octubre de 2024 a las 1:33 UTCmonitoring

   A new version of SinePoint Pro (iPad app) has been released. Please update to the latest version. We will continue to monitor for any further issues.

3. 3 de octubre de 2024 a las 7:28 UTCresolved

   This incident has been resolved.

1. 10 de septiembre de 2024 a las 9:36 UTCinvestigating

   We are currently experiencing issues with our upstream email provider. We are investigating the cause and will update as we have further information.

2. 10 de septiembre de 2024 a las 10:31 UTCmonitoring

   We have identified the upstream cause and are monitoring.

3. 10 de septiembre de 2024 a las 11:02 UTCresolved

   This incident has been resolved.

1. 15 de agosto de 2024 a las 7:31 UTCidentified

   Our team have identified a small number of check-in events that are displaying incorrect data. These events are linked to visits, on both iPad and dashboard, that use a verified mobile number that was previously used by a different visitor/contractor. Our team are aware of the issue and are implementing a fix.

2. 15 de agosto de 2024 a las 8:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 de agosto de 2024 a las 4:40 UTCresolved

   The issue has been resolved. We will continue to monitor the results.

1. 22 de marzo de 2024 a las 5:28 UTCinvestigating

   On March 20th, we received reports of an issue affecting some functionality related to SinePoint Pro, mainly centred around Fast Track Codes Investigations into the problem showed this impacted a small number of users, those users were given advice on how to work around the issue while we worked on a fix As part of the fix testing, and over the next 24 hours, we discovered that affected users were also experiencing issues with returning visits and facial recognition. At this point, the support case was raised to ‘Critical’ priority We are actively working on rolling back the affected release, and will provide updates as they become available The new version, 1.41.0, will be available in the coming days MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually when it becomes available

2. 24 de marzo de 2024 a las 1:02 UTCmonitoring

   The new iPad version, 1.41.0 is now available MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually

3. 30 de abril de 2024 a las 1:10 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 30 de abril de 2024 a las 1:10 UTCresolved

   This incident was resolved