Historial de interrupciones de Skedulo

1. 13 de octubre de 2026 a las 0:28 UTCinvestigating

   Actualmente estamos investigando un problema reportado dentro de la aplicación web que afecta tanto a clientes de Pulse y Salesforce. Nuestro equipo está trabajando activamente para identificar la causa raíz y proporcionaremos actualizaciones tan pronto como tengamos más información.

2. 13 de octubre de 2026 a las 1:00 UTCmonitoring

   Se ha aplicado una solución para el incidente. Actualmente estamos monitoreando el sistema para asegurar la plena estabilidad y confirmar la cuestión se resuelve. Apreciamos su paciencia mientras verificamos la resolución.

3. 13 de octubre de 2026 a las 1:47 UTCresolved

   Se ha resuelto el incidente que afecta a la aplicación web. Todos los sistemas están operando normalmente. Gracias por su comprensión y paciencia. Si experimenta otros problemas, por favor no dude en ponerse en contacto con el ticket en https://support.skedulo.com

Traducido automáticamente desde la actualización oficial del incidente.

1. 12 de octubre de 2026 a las 16:23 UTCinvestigating

   Actualmente estamos investigando un problema reportado que afecta a todos los clientes de US Analytics. Nuestro equipo está trabajando activamente para identificar la causa raíz y proporcionará actualizaciones tan pronto como tengamos más información.

2. 12 de octubre de 2026 a las 18:38 UTCresolved

   El incidente que afecta a los clientes de US Analytics ha sido resuelto. Todos los sistemas están operando normalmente. Gracias por su comprensión y paciencia. Si experimenta otros problemas, por favor no dude en ponerse en contacto con el ticket en https://support.skedulo.com

Traducido automáticamente desde la actualización oficial del incidente.

1. 16 de septiembre de 2026 a las 8:25 UTCidentified

   Estamos viendo altas tasas de error al comunicarse con Salesforce.

2. 16 de septiembre de 2026 a las 22:56 UTCresolved

   El incidente que afectó ** Skedulo on Salesforce ** ha sido resuelto. Todos los sistemas están operando normalmente. Gracias por su comprensión y paciencia. Si experimenta otros problemas, por favor no dude en ponerse en contacto con el ticket en https://support.skedulo.com

Traducido automáticamente desde la actualización oficial del incidente.

1. 21 de mayo de 2026 a las 22:26 UTCinvestigating

   We are currently investigating an issue impacting the skedulo web app. Some customers may be unable to load/resolve the app with an authorisation error showing. Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

2. 21 de mayo de 2026 a las 22:58 UTCidentified

   Salesforce is currently experiencing performance degradation which may impact the Skedulo web app. The Skedulo web app appears to be resolving, however we are continuing to monitor the various outages. For more information, please refer to [status.salesforce.com](https://status.salesforce.com).

3. 22 de mayo de 2026 a las 2:19 UTCmonitoring

   The Skedulo Web app appears to be resolving now although slightly longer load times are possible. We will continue to monitor the salesforce outage and provide an update once this is resolved. If you are still facing issues accessing or using the Skedulo web app, please contact support at support.skedulo.com

4. 24 de mayo de 2026 a las 23:20 UTCresolved

   The Salesforce outage appears to be resolved. Please reach out to Skedulo support if you require any further assistance.

1. 1 de abril de 2026 a las 23:00 UTCinvestigating

   We are currently investigating an issue impacting the Skedulo Web App for some customers. Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

2. 1 de abril de 2026 a las 23:13 UTCmonitoring

   A fix has been applied for the incident. We are currently monitoring the system to ensure full stability and confirm the issue is resolved. We appreciate your patience as we verify the resolution.

3. 1 de abril de 2026 a las 23:57 UTCresolved

   This incident has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

1. 27 de enero de 2026 a las 17:20 UTCinvestigating

   We are currently investigating a reported issue affecting **_Skedulo App not being available for download._** Our team is actively working to identify the root cause and will provide updates as soon as we have more information. In the meantime please use this [LINK](https://apps.apple.com/app/id1587076668) to directly download Skedulo App through Apple Store

2. 27 de enero de 2026 a las 22:12 UTCmonitoring

   A fix has been applied for the incident. We are currently monitoring the system to ensure full stability and confirm the issue is resolved. Please use this [LINK](https://apps.apple.com/app/id1587076668) to directly download Skedulo App through Apple Store in case you still can't see the Skedulo App through Apple Store

3. 28 de enero de 2026 a las 3:58 UTCresolved

   The incident affecting **_Skedulo App not being available for download on Apple store_** has been resolved. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

1. 15 de enero de 2026 a las 0:48 UTCinvestigating

   We are currently investigating a reported issue affecting multiple customers who is experiencing issues on Skedulo WebApp. Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

2. 15 de enero de 2026 a las 2:18 UTCidentified

   The team has implemented some changes aimed at improving the app’s performance. Further work is still in progress, and updates will be shared as they become available.

3. 19 de enero de 2026 a las 23:19 UTCresolved

   The incident affecting certain functions with the Skedulo WebApp has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

1. 5 de enero de 2026 a las 22:35 UTCinvestigating

   Skedulo team continues to investigate a reported issue affecting Skedulo Pulse and Salesforce customers. Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

2. 6 de enero de 2026 a las 3:09 UTCmonitoring

   A fix has been applied for the incident. We are currently monitoring the system to ensure full stability and confirm the issue is resolved. We appreciate your patience as we verify the resolution.

3. 15 de enero de 2026 a las 5:53 UTCresolved

   The incident affecting loading times within the web app has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

1. 28 de diciembre de 2025 a las 23:35 UTCinvestigating

   We are currently investigating a reported issue affecting The web and Mobile application Our team is actively working to identify the root cause and will provide updates as soon as we have more information. Users may experience slowness/errors in the web/mobile app and delays in optimisation running.

2. 29 de diciembre de 2025 a las 5:11 UTCresolved

   The incident has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

1. 18 de noviembre de 2025 a las 0:38 UTCinvestigating

   We are currently investigating a reported issue affecting some AU region customers. Users may experience long load times or errors within the Skedulo Plus app. Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

2. 18 de noviembre de 2025 a las 1:12 UTCmonitoring

   A fix has been applied for the incident. We are currently monitoring the system to ensure full stability and confirm the issue is resolved. We appreciate your patience as we verify the resolution.

3. 18 de noviembre de 2025 a las 7:49 UTCresolved

   The incident affecting the mobile app has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

1. 4 de noviembre de 2025 a las 22:10 UTCinvestigating

   We are currently investigating a reported issue affecting some customers in the AU region accessing Skedulo products Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

2. 4 de noviembre de 2025 a las 23:35 UTCmonitoring

   A fix has been applied for the incident. We are currently monitoring the system to ensure full stability and confirm the issue is resolved. We appreciate your patience as we verify the resolution.

3. 6 de noviembre de 2025 a las 3:12 UTCresolved

   The incident affecting Skedulo products for AU customers has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

1. 3 de noviembre de 2025 a las 23:07 UTCinvestigating

   We are currently investigating a reported issue affecting Salesforce and Pulse customers in the web app. Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

2. 3 de noviembre de 2025 a las 23:42 UTCmonitoring

   A fix has been applied for the incident. We are currently monitoring the system to ensure full stability and confirm the issue is resolved. We appreciate your patience as we verify the resolution.

3. 4 de noviembre de 2025 a las 22:07 UTCresolved

   The incident affecting web app loading and performance has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

1. 27 de octubre de 2025 a las 1:37 UTCinvestigating

   We are currently investigating a reported issue affecting various consoles in the Skedulo Web app. This is only impacting Skedulo Pulse Platform customers. Users may experience "Unknown Error" when trying to load consoles within the Skedulo Web App. Our team is actively working to identify the root cause and will provide updates as soon as we have more information

2. 27 de octubre de 2025 a las 1:52 UTCmonitoring

   A fix has been applied for the incident. We are currently monitoring the system to ensure full stability and confirm the issue is resolved. We appreciate your patience as we verify the resolution.

3. 28 de octubre de 2025 a las 2:22 UTCresolved

   The incident has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

1. 24 de septiembre de 2025 a las 23:27 UTCinvestigating

   We are currently investigating a reported issue affecting **Android users on version 3.19.0 of Skedulo Plus, where accessing V2 forms may cause crashes or blue screens**. Our team is actively working to identify the root cause and will provide updates as soon as we have more information

2. 25 de septiembre de 2025 a las 1:11 UTCidentified

   We have identified the cause of the incident . Our team is implementing a resolution and monitoring the situation closely. We will keep you updated on the progress.

3. 25 de septiembre de 2025 a las 1:54 UTCidentified

   We have identified this issue affects Android users on v3.19 of Skedulo Plus who are also on Android OS v14 and below. We are working to create a patch for release on the Play store as soon as possible. In the mean time, if possible, please upgrade affected devices to Android OS v15 to resolve the error.

4. 26 de septiembre de 2025 a las 6:36 UTCmonitoring

   A fix has been applied for the incident, Android Patch **3.19.1** has been approved by google play store and is now live. 📲 The rollout has begun with and will start reaching impacted users currently on **Android 3.19.0**. We’ll continue to monitor the rollout

5. 2 de octubre de 2025 a las 4:45 UTCresolved

   The incident affecting some of the **_V2 custom forms_** has been resolved. All systems are now operating normally. Thank you for your understanding and patience. If you experience any further issues, please don’t hesitate to reach out by logging a ticket in https://support.skedulo.com

1. 1 de septiembre de 2025 a las 1:07 UTCinvestigating

   We are currently investigating this issue.

2. 1 de septiembre de 2025 a las 2:07 UTCmonitoring

   Services are back to normal and we are actively monitoring to ensure stability.

3. 2 de septiembre de 2025 a las 0:06 UTCresolved

   All relevant services have remained stable, and we have not received any further reports of issues related to this outage.

1. 21 de agosto de 2025 a las 1:06 UTCinvestigating

   Some users may run into an error related to the 'availability information of resources' when trying to allocate a job or send offers in the web app. We are currently investigating and will provide an update as soon as possible.

2. 21 de agosto de 2025 a las 2:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 21 de agosto de 2025 a las 4:06 UTCresolved

   This incident has been resolved.

1. 5 de agosto de 2025 a las 20:06 UTCinvestigating

   Messaging is not loading for users accessing the Skedulo Plus application with Android devices. We are currently investigating this issue.

2. 6 de agosto de 2025 a las 3:06 UTCidentified

   This issue has been identified and we are working on creating a patch to resolve it. This will be released once approved by the app store.

3. 7 de agosto de 2025 a las 7:05 UTCresolved

   The incident has been resolved in the latest Skedulo Plus Android patch (v3.18.1), now available on the Play Store. Please update the app on your device to this version.

1. 5 de agosto de 2025 a las 1:06 UTCinvestigating

   Some jobs may not be displaying in Skedulo Plus. We are currently investigating this issue.

2. 5 de agosto de 2025 a las 3:06 UTCidentified

   The issue has been identified and affects Android devices and jobs linked to recurring schedules. This only impacts customers on the Skedulo on Salesforce product. We are currently working on a fix.

3. 5 de agosto de 2025 a las 5:06 UTCidentified

   We are working on deploying a fix and it should be in production within the next few hours. This will be a backend change and will not require any action from customers.

4. 5 de agosto de 2025 a las 7:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 de agosto de 2025 a las 0:05 UTCresolved

   This incident has been resolved.

1. 29 de julio de 2025 a las 0:06 UTCresolved

   Some users may be unable to access the web app and the Skedulo API due to API timeouts.

1. 28 de julio de 2025 a las 11:05 UTCidentified

   Issue Identified We identified an issue where some job allocations may have been deallocated if they were linked to past jobs scheduled between June 25 and June 28, 2025. The affected jobs are those in the past that serve as dependencies for currently scheduled work in their optimization scheduling process. Actions Taken The change that caused this behaviour has been rolled back. Our team is actively reviewing and correcting any impacted job data. Next Steps We will share further updates once all affected data has been fully resolved.

2. 29 de julio de 2025 a las 0:06 UTCmonitoring

   Our team is actively reviewing and correcting any impacted job data

3. 29 de julio de 2025 a las 9:07 UTCresolved

   This incident has been resolved.