Historial de interrupciones de Smartlook

1. 26 de octubre de 2026 a las 5:57 UTCinvestigating

   Actualmente estamos experimentando un problema con Smartlook login. Los usuarios pueden ver un error de 504 Gateway Timeout al intentar acceder a sus cuentas. Nuestro equipo de desarrollo es consciente de la cuestión y está trabajando activamente en una solución.

2. 26 de octubre de 2026 a las 6:01 UTCinvestigating

   Seguimos investigando esta cuestión.

3. 26 de octubre de 2026 a las 9:26 UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

4. 26 de octubre de 2026 a las 9:27 UTCidentified

   Seguimos trabajando en una solución para esta cuestión.

5. 26 de octubre de 2026 a las 14:37 UTCmonitoring

   Actualmente estamos monitoreando el servicio antes de proporcionar confirmación final de que la cuestión se ha resuelto plenamente.

6. 26 de octubre de 2026 a las 14:38 UTCmonitoring

   La solución ha sido lanzada, y los usuarios ahora pueden iniciar sesión en Smartlook otra vez.

7. 26 de octubre de 2026 a las 14:40 UTCmonitoring

   Continuamos monitoreando cualquier otro problema.

Traducido automáticamente desde la actualización oficial del incidente.

1. 20 de octubre de 2025 a las 11:49 UTCresolved

   Due to a global AWS outage between October 19 and 20, 2025, some Smartlook services experienced disruptions. The main application at app.smartlook.com remained fully operational. The issue has been resolved, and smartlook.com is now fully online again.

1. 27 de enero de 2025 a las 13:40 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 27 de enero de 2025 a las 13:40 UTCidentified

   We are continuing to work on a fix for this issue.

3. 27 de enero de 2025 a las 16:26 UTCidentified

   If you need access to Smartlook account before the final solution is provided, please contact our support team at [email protected].

4. 28 de enero de 2025 a las 17:07 UTCidentified

   The issue is still ongoing, as we are currently awaiting feedback from the provider regarding the publication of the new Okta certificates. We apologize for the complications and appreciate your patience. Rest assured, we will keep you updated on any developments. In the meantime, if you'd like, you can contact [email protected] for an interim login solution while we work to resolve the issue. Thank you for your understanding.

5. 20 de febrero de 2025 a las 13:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 24 de febrero de 2025 a las 8:53 UTCresolved

   This incident has been resolved.

1. 14 de noviembre de 2024 a las 14:13 UTCinvestigating

   We are currently investigating the issue.

2. 14 de noviembre de 2024 a las 14:41 UTCresolved

   The incident has been now resolved. Sessions are playable without any troubles.

1. 7 de agosto de 2024 a las 13:55 UTCinvestigating

   We are currently investigating this issue.

2. 7 de agosto de 2024 a las 15:49 UTCresolved

   A larger load of recordings caused a delay in their processing. As a result, active and recently completed recordings were not immediately accessible, but they became playable after some time. The issue is fixed now and all the sessions work as expected. There is a possibility of corrupted sessions.

1. 7 de agosto de 2024 a las 6:14 UTCresolved

   A larger load of recordings caused a delay in their processing. As a result, active and recently completed recordings were not immediately accessible, but they became playable after some time. The issue is fixed now and all the sessions work as expected. There is a possibility of corrupted sessions.

1. 7 de mayo de 2024 a las 7:41 UTCresolved

   Due to a disruption in our service, completed sessions were loading with a significant delay.

1. 11 de abril de 2024 a las 15:04 UTCinvestigating

   We are currently investigating this issue.

2. 11 de abril de 2024 a las 15:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 de abril de 2024 a las 15:56 UTCresolved

   This incident has been resolved.

1. 27 de marzo de 2024 a las 14:42 UTCinvestigating

   We are looking into an issue where for some users the sessions and session list is loading with a significant delay.

2. 27 de marzo de 2024 a las 16:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 27 de marzo de 2024 a las 17:32 UTCresolved

   This incident has been resolved.

1. 21 de marzo de 2024 a las 18:34 UTCinvestigating

   We are currently investigating this issue.

2. 22 de marzo de 2024 a las 6:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 de marzo de 2024 a las 8:50 UTCresolved

   This incident has been resolved. The issue lasted from 6.45 PM to 7.15 PM (CET), March 21, 2024, mainly session replay was affected. There might be a minor data loss (missing/corrupted sessions).

1. 14 de marzo de 2024 a las 7:25 UTCinvestigating

   We are currently investigating an issue where recording playback returns "Missing or corrupted record." error.

2. 14 de marzo de 2024 a las 7:35 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 de marzo de 2024 a las 8:44 UTCidentified

   The issue has been located, and we are working on a fix.

4. 14 de marzo de 2024 a las 11:09 UTCresolved

   The issue is now resolved. Some website project recordings recorded from 07:00 AM to 11:50 AM CET and mobile project recordings from 09:00 AM to 11:50 AM CET might be corrupted or missing. The issue affected recordings stored in EU datacenter. The root cause was AWS load balancer controller failure, which we have fixed in coordination with AWS support.

1. 13 de marzo de 2024 a las 15:02 UTCinvestigating

   We are investigating a degraded performance with sessions loading.

2. 13 de marzo de 2024 a las 18:21 UTCmonitoring

   Sessions are loading again, and we keep monitoring the situation.

3. 13 de marzo de 2024 a las 20:34 UTCresolved

   This incident was resolved, and the performance is back to normal.

1. 12 de marzo de 2024 a las 13:28 UTCinvestigating

   We are currently investigating this issue.

2. 12 de marzo de 2024 a las 19:06 UTCresolved

   Short-term decrease in UI performance between 5pm and 6pm (CET). Some recordings may not have been persisted. We are sorry for any inconvenience caused.

1. 11 de marzo de 2024 a las 14:06 UTCinvestigating

   We are currently investigating this issue.

2. 11 de marzo de 2024 a las 14:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 11 de marzo de 2024 a las 16:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 de marzo de 2024 a las 17:24 UTCresolved

   This incident was resolved, and the performance is back to normal. There might be some data loss between 2:45 PM and 3:45 PM (CET). We apologize for the inconvenience, and thank you for your understanding.

1. 5 de marzo de 2024 a las 19:03 UTCinvestigating

   We are investigating the degraded performance of the app.

2. 6 de marzo de 2024 a las 5:55 UTCresolved

   This incident was resolved, and the performance is back to normal. No sessions should be impacted.

1. 4 de marzo de 2024 a las 17:07 UTCinvestigating

   We are investigating a degraded performance of the app.

2. 5 de marzo de 2024 a las 6:43 UTCmonitoring

   The services have returned to the normal level of performance, and we are monitoring them.

3. 5 de marzo de 2024 a las 8:35 UTCresolved

   This incident was resolved, performance is back to normal, there should be no data loss.

1. 29 de febrero de 2024 a las 20:27 UTCresolved

   UI performance issue that affected loading sessions. There might be some data loss (especially mobile projects) between 8.00 PM and 9.00 PM (CET). We are very sorry for any inconvenience.

1. 14 de febrero de 2024 a las 17:03 UTCinvestigating

   We are currently investigating issues with sessions not loading.

2. 14 de febrero de 2024 a las 17:55 UTCresolved

   The performance issue has been resolved, some recordings recorded between 5:30 PM CET and 6:30 PM CET might be corrupted.

1. 12 de febrero de 2024 a las 18:34 UTCinvestigating

   We are currently investigating this issue.

2. 12 de febrero de 2024 a las 20:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 de febrero de 2024 a las 20:30 UTCresolved

   The issue has been solved. As for sessions, from 7:00 PM CET to 9:00 PM CET, there might be some sessions missing or corrupted, especially mobile ones. Our apologies for any inconvenience caused by this issue.

1. 5 de febrero de 2024 a las 8:12 UTCinvestigating

   We have observed prolonged loading times for some of the features and we are currently looking into the root cause.

2. 5 de febrero de 2024 a las 8:20 UTCidentified

   We are currently experiencing performance issues with our database and are actively working on resolving it.

3. 5 de febrero de 2024 a las 9:22 UTCresolved

   The database is stable now. The issue lasted from 8:45 AM CET to 9:45 AM CET, affecting both the reading and saving of recordings. Some recordings may be missing or corrupted.