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    Historial de interrupciones de Splashtop

    50 incidentes de Splashtop registrados desde enero de 2018, con actualizaciones oficiales, componentes afectados, duración y detalles de resolución.

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    Unable to reach Splashtop Servers (EU stack)

    Comenzó 15 de abril de 2026 a las 8:01 UTC · 45m

    OutageIncidente mayor
    Componentes afectados
    Splashtop web console in EU (my.splashtop.eu)Splashtop remote desktop service (EU)
    1. 15 de abril de 2026 a las 8:01 UTCinvestigating

      (EU stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.eu. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 15 de abril de 2026 a las 8:02 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 15 de abril de 2026 a las 8:14 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 15 de abril de 2026 a las 8:45 UTCresolved

      This incident has been resolved.

    (Global & EU stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    Comenzó 26 de febrero de 2026 a las 10:57 UTC · 55m

    OutageIncidente crítico
    Componentes afectados
    Splashtop remote desktop service (Global)Splashtop web console in EU (my.splashtop.eu)Splashtop web console (my.splashtop.com)Mirroring360 serviceSplashtop remote desktop service (EU)
    1. 26 de febrero de 2026 a las 10:57 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 26 de febrero de 2026 a las 11:05 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26 de febrero de 2026 a las 11:30 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26 de febrero de 2026 a las 11:51 UTCresolved

      This incident has been resolved.

    Unable to reach Splashtop Servers (Global stack)

    Comenzó 5 de enero de 2026 a las 7:02 UTC · 31m

    OutageIncidente crítico
    Componentes afectados
    Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)Mirroring360 service
    1. 5 de enero de 2026 a las 7:02 UTCinvestigating

      (Global stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 5 de enero de 2026 a las 7:20 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 5 de enero de 2026 a las 7:21 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 5 de enero de 2026 a las 7:33 UTCresolved

      This incident has been resolved.

    Intermittently unable to log in Splashtop app

    Comenzó 26 de noviembre de 2025 a las 1:42 UTC · 23m

    IssuesIncidente menor
    Componentes afectados
    Splashtop remote desktop service (Global)Splashtop remote desktop service (EU)
    1. 26 de noviembre de 2025 a las 1:42 UTCinvestigating

      Our lookup servers are currently experiencing an issue. You might not be able to log in Splashtop apps. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 26 de noviembre de 2025 a las 1:43 UTCinvestigating

      We are continuing to investigate this issue.

    3. 26 de noviembre de 2025 a las 1:53 UTCinvestigating

      This incident has been resolved.

    4. 26 de noviembre de 2025 a las 2:06 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers (Global stack)

    Comenzó 23 de junio de 2025 a las 0:19 UTC · 4h 23m

    IssuesIncidente menor
    Componentes afectados
    Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)Mirroring360 service
    1. 23 de junio de 2025 a las 0:19 UTCinvestigating

      (Global stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 23 de junio de 2025 a las 3:47 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 23 de junio de 2025 a las 4:42 UTCresolved

      This incident has been resolved.

    Intermittent connectivity issue in Taiwan region

    Comenzó 9 de enero de 2025 a las 1:20 UTC · 32m

    IssuesIncidente menor
    Componentes afectados
    Splashtop remote desktop service (Global)
    1. 9 de enero de 2025 a las 1:20 UTCinvestigating

      We are currently investigating this issue.

    2. 9 de enero de 2025 a las 1:20 UTCinvestigating

      We are continuing to investigate this issue.

    3. 9 de enero de 2025 a las 1:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 9 de enero de 2025 a las 1:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 9 de enero de 2025 a las 1:52 UTCresolved

      This incident has been resolved.

    Service interruption in Japan region

    Comenzó 6 de agosto de 2024 a las 2:54 UTC · 1h 17m

    IssuesIncidente menor
    Componentes afectados
    Splashtop remote desktop service (Global)
    1. 6 de agosto de 2024 a las 2:54 UTCinvestigating

      Our servers in Japan region are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 6 de agosto de 2024 a las 3:47 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6 de agosto de 2024 a las 3:48 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6 de agosto de 2024 a las 4:11 UTCresolved

      This incident has been resolved.

    Service interruption

    Comenzó 5 de agosto de 2024 a las 21:08 UTC · 4h 33m

    OutageIncidente crítico
    Componentes afectados
    Splashtop remote desktop service (Global)
    1. 5 de agosto de 2024 a las 21:08 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 5 de agosto de 2024 a las 21:57 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6 de agosto de 2024 a las 1:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6 de agosto de 2024 a las 1:41 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers on EU stack

    Comenzó 28 de mayo de 2024 a las 7:39 UTC · 2h 36m

    IssuesIncidente menor
    Componentes afectados
    Splashtop remote desktop service (Global)Splashtop web console in EU (my.splashtop.eu)
    1. 28 de mayo de 2024 a las 7:39 UTCinvestigating

      Intermittently experiencing unable to reach server error from EU stack. The team is actively working on investigating this issue.

    2. 28 de mayo de 2024 a las 8:02 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 28 de mayo de 2024 a las 9:32 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 28 de mayo de 2024 a las 10:15 UTCresolved

      This incident has been resolved.

    We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM.

    Comenzó 24 de abril de 2024 a las 20:44 UTC · 7h 59m

    IssuesIncidente menor
    Componentes afectados
    Splashtop remote desktop service (Global)
    1. 24 de abril de 2024 a las 20:44 UTCinvestigating

      We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM. Our team is actively investigating the issues and will post updates once we have more information or resolution.

    2. 25 de abril de 2024 a las 2:43 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 25 de abril de 2024 a las 3:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 de abril de 2024 a las 4:43 UTCresolved

      This incident has been resolved.

    Intermittently unable to connect to relay server

    Comenzó 8 de febrero de 2024 a las 3:45 UTC · 3h 36m

    IssuesIncidente menor
    Componentes afectados
    Splashtop remote desktop service (Global)
    1. 8 de febrero de 2024 a las 3:45 UTCinvestigating

      We are getting reports that when establishing a remote session, it will get unable to connect to relay server error. We are investigating it.

    2. 8 de febrero de 2024 a las 4:39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 de febrero de 2024 a las 7:21 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers on EU stack

    Comenzó 16 de enero de 2024 a las 9:09 UTC · 37m

    IssuesIncidente menor
    Componentes afectados
    Splashtop remote desktop service (Global)
    1. 16 de enero de 2024 a las 9:09 UTCinvestigating

      Intermittently experiencing unable to reach server error from EU stack. The team is actively working on investigating this issue.

    2. 16 de enero de 2024 a las 9:10 UTCinvestigating

      We are continuing to investigate this issue.

    3. 16 de enero de 2024 a las 9:23 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 16 de enero de 2024 a las 9:46 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers

    Comenzó 4 de diciembre de 2023 a las 13:24 UTC · 1h 26m

    IssuesIncidente menor
    Componentes afectados
    Splashtop remote desktop service (Global)
    1. 4 de diciembre de 2023 a las 13:24 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 4 de diciembre de 2023 a las 13:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 4 de diciembre de 2023 a las 14:50 UTCresolved

      This incident has been resolved.

    London region experiencing intermittent connectivity issue

    Comenzó 15 de noviembre de 2023 a las 10:52 UTC · 2h 10m

    IssuesIncidente menor
    Componentes afectados
    Splashtop remote desktop service (Global)
    1. 15 de noviembre de 2023 a las 12:17 UTCinvestigating

      We have received report that one of our Cloud provider is experiencing intermittent connectivity issue in London region. We have deployed mitigation.

    2. 15 de noviembre de 2023 a las 12:28 UTCinvestigating

      System recovery is under way. We are monitoring the results.

    3. 15 de noviembre de 2023 a las 13:00 UTCinvestigating

      This incident has been resolved.

    4. 15 de noviembre de 2023 a las 13:02 UTCresolved

      This incident has been resolved.

    Our service is experiencing intermittent connectivity issue in US San Jose region

    Comenzó 5 de noviembre de 2023 a las 1:37 UTC · 40m

    IssuesIncidente menor
    Componentes afectados
    Splashtop remote desktop service (Global)
    1. 5 de noviembre de 2023 a las 1:37 UTCidentified

      We have received report that one of our Cloud provider is experiencing intermittent connectivity issue in US San Jose region. We have deployed mitigation.

    2. 5 de noviembre de 2023 a las 1:49 UTCmonitoring

      system recovery is under way. we are monitoring the results.

    3. 5 de noviembre de 2023 a las 2:17 UTCresolved

      This incident has been resolved.

    Service interruption

    Comenzó 30 de octubre de 2023 a las 18:32 UTC · 1h 43m

    IssuesIncidente menor
    Componentes afectados
    Splashtop remote desktop service (Global)
    1. 30 de octubre de 2023 a las 18:32 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 30 de octubre de 2023 a las 18:49 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 30 de octubre de 2023 a las 19:09 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 30 de octubre de 2023 a las 20:16 UTCresolved

      Due to the fixes from earlier today, some overloading of the servers occurred. We upscaled the servers to remediate the issue. Sorry for the inconvenience.

    Service interruption

    Comenzó 30 de octubre de 2023 a las 13:54 UTC · 1h 36m

    OutageIncidente mayor
    Componentes afectados
    Splashtop remote desktop service (Global)
    1. 30 de octubre de 2023 a las 13:54 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 30 de octubre de 2023 a las 13:54 UTCinvestigating

      We are continuing to investigate this issue.

    3. 30 de octubre de 2023 a las 14:59 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 30 de octubre de 2023 a las 15:07 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 30 de octubre de 2023 a las 15:30 UTCresolved

      This incident has been resolved.

    In certain regions, customers are experiencing issues related to disconnects/reconnects or poor performance

    Comenzó 13 de octubre de 2023 a las 17:22 UTC · 3h 47m

    Pending
    Componentes afectados
    Splashtop remote desktop service (Global)
    1. 13 de octubre de 2023 a las 17:22 UTCinvestigating

      We are currently investigating this issue.

    2. 13 de octubre de 2023 a las 17:23 UTCinvestigating

      We are actively investigating the issue and sincerely appreciate your patience

    3. 13 de octubre de 2023 a las 19:21 UTCidentified

      Connectivity issues have been localized to one of our infrastructure providers in the US-West zone. We are spinning up additional relays with our other providers and reassigning connections to those. We apologize for the inconvenience and appreciate your patience.

    4. 13 de octubre de 2023 a las 21:09 UTCresolved

      The service interruption has been mitigated successfully, and our infrastructure provider has confirmed and resolved their issues in US West. We will continue to monitor closely - if you are continuing to experiencing issues, please reach out to our support team. Thanks again for your patience and support - we know these interruptions are disruptive, and will continue to work with our providers to minimize these disruptions.

    In certain regions, customers are experiencing issues related to disconnects/reconnects or poor performance

    Comenzó 28 de agosto de 2023 a las 17:06 UTC · 6d 14h

    IssuesIncidente menor
    Componentes afectados
    Splashtop remote desktop service (Global)
    1. 28 de agosto de 2023 a las 17:06 UTCinvestigating

      Experiencing issues relating to frequent disconnects/reconnects or poor performance in certain regions. The team is actively working on investigating this issue.

    2. 29 de agosto de 2023 a las 17:00 UTCinvestigating

      We are continuing to investigate this issue.

    3. 30 de agosto de 2023 a las 21:42 UTCinvestigating

      We are continuing to investigate this issue. We appreciate your patience!

    4. 31 de agosto de 2023 a las 16:58 UTCidentified

      Issue identified and network recovery is under way.

    5. 1 de septiembre de 2023 a las 19:18 UTCidentified

      We are continuing to work on the fix and mitigate the impact. We want to emphasize how much we value and appreciate your patience throughout this process.

    6. 3 de septiembre de 2023 a las 18:18 UTCidentified

      System maintenance have been completed for most regions and operations is returning to normal.

    7. 4 de septiembre de 2023 a las 7:04 UTCmonitoring

      All operations are returning to normal, we will continue to monitor. If you are experiencing any issue, we appreciate you reaching out to us.

    8. 4 de septiembre de 2023 a las 7:20 UTCresolved

      This incident has been resolved.

    email notification issue

    Comenzó 27 de julio de 2023 a las 17:10 UTC · 1h 13m

    IssuesIncidente menor
    Componentes afectados
    Splashtop remote desktop service (Global)
    1. 27 de julio de 2023 a las 17:10 UTCinvestigating

      We are experiencing email notification issues. We are investigating and working to resolve as soon as possible. Our apologies for the issues.

    2. 27 de julio de 2023 a las 17:47 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 27 de julio de 2023 a las 18:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 27 de julio de 2023 a las 18:23 UTCresolved

      This incident has been resolved.