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    Historial de interrupciones de Stark Bank

    52 incidentes de Stark Bank registrados desde mayo de 2024, con actualizaciones oficiales, componentes afectados, duración y detalles de resolución.

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    Instalación en la comunicación con el Banco Central

    Comenzó 19 de agosto de 2026 a las 22:26 UTC · 4h 51m

    OutageIncidente crítico
    Componentes afectados
    API InvoiceAPI TransferAPI Brcode PaymentAPI DepositAPI Pix Key
    1. 19 de agosto de 2026 a las 22:26 UTCinvestigating

      Actualmente estamos investigando esta cuestión.

    2. 19 de agosto de 2026 a las 23:53 UTCidentified

      Se ha determinado la cuestión y se está aplicando una solución.

    3. 20 de agosto de 2026 a las 3:18 UTCresolved

      Este incidente ha sido resuelto.

    Traducido automáticamente desde la actualización oficial del incidente.

    Error de validación de transferencia

    Comenzó 3 de agosto de 2026 a las 14:56 UTC · 3m

    IssuesIncidente menor
    Componentes afectados
    API Transfer
    1. 3 de agosto de 2026 a las 14:56 UTCinvestigating

      Hubo una inestabilidad en la creación de transferencias que dieron lugar a 400 errores en la API

    2. 3 de agosto de 2026 a las 14:57 UTCidentified

      Se determinó la cuestión y se está desplegando una corrección

    3. 3 de agosto de 2026 a las 14:59 UTCresolved

      El incidente se ha resuelto

    Traducido automáticamente desde la actualización oficial del incidente.

    Instability in the communication with Visa - Acquiring

    Comenzó 11 de mayo de 2026 a las 15:57 UTC · 1d 3h

    OutageIncidente mayor
    Componentes afectados
    API Card Acquiring
    1. 11 de mayo de 2026 a las 15:57 UTCidentified

      We are currently experiencing an issue with our acquiring service that is preventing some Visa transactions from being approved. All other card networks are operating normally. Our team is actively working with Visa to resolve this as quickly as possible.

    2. 12 de mayo de 2026 a las 15:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 12 de mayo de 2026 a las 19:28 UTCresolved

      This incident has been resolved.

    Pix Cash-out Status Update Delay

    Comenzó 21 de abril de 2026 a las 15:30 UTC · 0m

    Pending
    1. 21 de abril de 2026 a las 16:21 UTCresolved

      The status of some Transfers and BrcodePayments experienced a delay in updates between 12:35 and 12:55 BRT. The incident has been resolved and all statuses are now reflecting correctly. No transactions were lost or affected, only the status updates were delayed during this window.

    Settlement Bank Boleto, BoletoPayment and TaxPayment instability

    Comenzó 14 de abril de 2026 a las 15:59 UTC · 1h 22m

    IssuesIncidente menor
    Componentes afectados
    API Boleto PaymentAPI Utility & Tax PaymentAPI Boleto
    1. 14 de abril de 2026 a las 15:59 UTCidentified

      There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto settlements, boleto payments, tax payments and utility payments is delayed.

    2. 14 de abril de 2026 a las 16:18 UTCidentified

      The issue has been identified as an instability with our settlement bank.

    3. 14 de abril de 2026 a las 17:21 UTCresolved

      This incident has been resolved.

    System instability

    Comenzó 11 de abril de 2026 a las 2:00 UTC · 0m

    Pending
    1. 11 de abril de 2026 a las 23:14 UTCresolved

      We observed widespread system instability across our infrastructure, resulting in elevated error rates. The incident occurred from 11:02 on April 10th until 00:22 on April 11th. The issue has been mitigated and services have returned to normal operation.

    There is an instability in the Pix settlement system

    Comenzó 11 de abril de 2026 a las 2:00 UTC · 0m

    Pending
    1. 11 de abril de 2026 a las 3:33 UTCresolved

      We are currently investigating this issue.

    Instability in the communication with Central Bank's DICT

    Comenzó 1 de marzo de 2026 a las 2:49 UTC · 20h 35m

    OutageIncidente mayor
    Componentes afectados
    API Pix Key
    1. 1 de marzo de 2026 a las 3:14 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    2. 1 de marzo de 2026 a las 3:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 1 de marzo de 2026 a las 23:24 UTCresolved

      This incident has been resolved.

    Webhook delivery latency

    Comenzó 13 de febrero de 2026 a las 18:24 UTC · 0m

    IssuesIncidente menor
    Componentes afectados
    API Webhook
    1. 13 de febrero de 2026 a las 18:24 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    2. 13 de febrero de 2026 a las 18:24 UTCresolved

      This incident has been resolved.

    There is an instability in our gateway system.

    Comenzó 22 de enero de 2026 a las 21:03 UTC · 0m

    Pending
    Componentes afectados
    App VTEXAPI InvoiceApp iOSAPI AnalyticsAPI GatewayWeb HomepageAPI Card AcquiringAPI TransferAPI ApprovalAPI Brcode PaymentAPI Boleto PaymentAPI Utility & Tax PaymentAPI BoletoApp AndroidAPI Fixed IncomeAPI DepositAPI Corporate CardWeb BankingAPI WebhookAPI Pix Key
    1. 22 de enero de 2026 a las 21:03 UTCresolved

      This incident has been resolved.

    There is an instability in the Brcode system.

    Comenzó 22 de enero de 2026 a las 18:36 UTC · 1m

    IssuesIncidente menor
    Componentes afectados
    API InvoiceAPI Deposit
    1. 22 de enero de 2026 a las 18:36 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 22 de enero de 2026 a las 18:37 UTCresolved

      This incident has been resolved.

    There is an instability in Central Bank's system.

    Comenzó 19 de enero de 2026 a las 17:48 UTC · 31m

    OutageIncidente mayor
    Componentes afectados
    API InvoiceAPI TransferAPI Brcode PaymentAPI DepositAPI Pix Key
    1. 19 de enero de 2026 a las 17:48 UTCmonitoring

      We are currently experiencing a Pix instability due to an issue in the Central Bank’s systems. Our team is monitoring the situation and will provide updates as more information becomes available.

    2. 19 de enero de 2026 a las 17:51 UTCmonitoring

      The current issue is affecting the Central Bank’s DICT system, preventing the use of Pix keys in any capacity.

    3. 19 de enero de 2026 a las 18:13 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 19 de enero de 2026 a las 18:20 UTCresolved

      This incident has been resolved.

    Card Acquiring authorization instability

    Comenzó 10 de diciembre de 2025 a las 22:00 UTC · 0m

    Pending
    1. 16 de diciembre de 2025 a las 22:35 UTCresolved

      Between 10/dez 18:50 and 11/12 09:30 (GMT-3), some card purchase transactions were not approved due to an internal issue in the acquiring authorization flow. The issue was resolved, and all systems have been operating normally since then.

    Settlement Bank communication instability

    Comenzó 5 de noviembre de 2025 a las 11:32 UTC · 43m

    IssuesIncidente menor
    Componentes afectados
    API Boleto PaymentAPI Utility & Tax PaymentAPI Boleto
    1. 5 de noviembre de 2025 a las 11:32 UTCinvestigating

      There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto settlements, boleto payments, tax payments and utility payments is delayed.

    2. 5 de noviembre de 2025 a las 12:15 UTCresolved

      This incident has been resolved.

    There is an instability in the Pix settlement system

    Comenzó 30 de octubre de 2025 a las 19:39 UTC · 13m

    Pending
    Componentes afectados
    API InvoiceAPI TransferAPI Brcode PaymentAPI Deposit
    1. 30 de octubre de 2025 a las 19:39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    2. 30 de octubre de 2025 a las 19:52 UTCresolved

      This incident has been resolved.

    Settlement Bank communication instability

    Comenzó 24 de octubre de 2025 a las 14:06 UTC · 37m

    IssuesIncidente menor
    Componentes afectados
    API Boleto PaymentAPI Utility & Tax PaymentAPI Boleto
    1. 24 de octubre de 2025 a las 14:06 UTCinvestigating

      There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto settlements, boleto payments, tax payments and utility payments is delayed.

    2. 24 de octubre de 2025 a las 14:25 UTCinvestigating

      We are continuing to investigate this issue.

    3. 24 de octubre de 2025 a las 14:44 UTCresolved

      This incident has been resolved.

    Instability in provider postal code lookup (physical card requests)

    Comenzó 23 de octubre de 2025 a las 19:33 UTC · 17h 29m

    OutageIncidente mayor
    Componentes afectados
    API Corporate Card
    1. 23 de octubre de 2025 a las 19:33 UTCinvestigating

      We’re currently investigating an instability in the provider postal code lookup service, which affects only the address search step in physical card requests.

    2. 23 de octubre de 2025 a las 20:02 UTCmonitoring

      After further investigation, we identified that the issue was caused by an instability in our provider’s services. The service now appears to have stabilized, and our team is currently monitoring to ensure everything remains fully operational.

    3. 24 de octubre de 2025 a las 13:02 UTCresolved

      We have been monitoring the provider’s service since yesterday, and it has remained stable during this period. As the functionality has been consistently operating as expected, we are now marking this incident as resolved.

    There is an instability in Central Bank's DICT system. PixKey queries and BR Code previews are unavailable.

    Comenzó 6 de octubre de 2025 a las 21:43 UTC · 1h 28m

    OutageIncidente mayor
    Componentes afectados
    API Brcode PaymentAPI Pix Key
    1. 6 de octubre de 2025 a las 21:43 UTCinvestigating

      We are currently investigating this issue.

    2. 6 de octubre de 2025 a las 21:43 UTCmonitoring

      We are monitoring

    3. 6 de octubre de 2025 a las 23:11 UTCresolved

      This incident has been resolved.

    There is an instability in Central Bank's DICT system. PixKey queries and BR Code previews are unavailable.

    Comenzó 29 de septiembre de 2025 a las 14:41 UTC · 1m

    OutageIncidente mayor
    Componentes afectados
    API Brcode PaymentAPI Pix Key
    1. 29 de septiembre de 2025 a las 14:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    2. 29 de septiembre de 2025 a las 14:41 UTCresolved

      This incident has been resolved.

    Instability in Pix settlement

    Comenzó 23 de septiembre de 2025 a las 21:21 UTC · 25m

    IssuesIncidente menor
    Componentes afectados
    API InvoiceAPI TransferAPI Brcode PaymentAPI DepositAPI Pix Key
    1. 23 de septiembre de 2025 a las 21:21 UTCinvestigating

      There is an instability in processing Pix operations.

    2. 23 de septiembre de 2025 a las 21:46 UTCresolved

      This incident has been resolved.