Historial de interrupciones de Stax Payments

1. 20 de octubre de 2026 a las 21:22 UTCidentified

   Hemos identificado un retraso de financiación que impacta un subconjunto de comerciantes. Los comerciantes que esperaban ser financiados hoy, 20 de octubre de 2026 serán financiados mañana, 21 de octubre de 2026. Se ha resuelto la cuestión y se espera que la financiación futura proceda como normal.

2. 21 de octubre de 2026 a las 12:03 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 7 de octubre de 2026 a las 14:11 UTCresolved

   Se produjo un problema con un servidor interno que impactó temporalmente en el procesamiento de ciertas transacciones de ACH. Nuestros equipos técnicos han resuelto el problema, y la funcionalidad de la plataforma funciona normalmente.

Traducido automáticamente desde la actualización oficial del incidente.

1. 28 de septiembre de 2026 a las 14:19 UTCidentified

   Somos conscientes de un problema técnico originario de un proveedor de terceros que puede causar que aparezca un mensaje de error al intentar crear enlaces de pago. El proveedor ha identificado la cuestión y se está aplicando una solución.

2. 28 de septiembre de 2026 a las 15:08 UTCresolved

   This incident has been resolved.

Traducido automáticamente desde la actualización oficial del incidente.

1. 24 de julio de 2026 a las 18:23 UTCresolved

   Entre las 12:34 PM EDT - 2:08 PM EDT, algunos usuarios pueden haber experimentado un mensaje de error al intentar procesar los pagos a través de una factura o pago del sitio web. Se ha aplicado una solución y estamos monitoreando los resultados.

Traducido automáticamente desde la actualización oficial del incidente.

1. 30 de junio de 2026 a las 21:49 UTCinvestigating

   We are currently investigating an increase in errors affecting some reporting endpoints. Our team is actively working to identify the cause and restore normal service. We will provide another update as soon as more information is available.

2. 30 de junio de 2026 a las 22:32 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 de junio de 2026 a las 23:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 de junio de 2026 a las 23:28 UTCresolved

   This incident has been resolved.

1. 29 de abril de 2026 a las 15:58 UTCidentified

   We have identified an issue related to gateway services that may impact processing capabilities for a subset of customers. Our teams are working on a resolution and will continue to provide updates.

2. 29 de abril de 2026 a las 17:00 UTCmonitoring

   A fix has been implemented and we are currently monitoring the results.

3. 29 de abril de 2026 a las 19:39 UTCresolved

   This incident has been resolved.

1. 16 de abril de 2026 a las 16:43 UTCinvestigating

   We are aware of system stability issues and teams are actively working to resolve the issue.

2. 16 de abril de 2026 a las 17:21 UTCmonitoring

   The system has been stabilized and we are continuing to monitor.

3. 17 de abril de 2026 a las 13:51 UTCresolved

   This incident has been resolved.

1. 10 de marzo de 2026 a las 22:35 UTCidentified

   The team is aware of the issues related to the inability to access Stax Pay and Connect.

2. 10 de marzo de 2026 a las 22:43 UTCmonitoring

   Systems have recovered and teams are continuing to monitor.

3. 11 de marzo de 2026 a las 12:36 UTCresolved

   This incident has been resolved.

1. 10 de marzo de 2026 a las 13:51 UTCinvestigating

   We are currently investigating intermittent issues with the loading of fee statements.

2. 10 de marzo de 2026 a las 14:57 UTCidentified

   The issue has been identified and teams are working to implement a fix.

3. 11 de marzo de 2026 a las 12:32 UTCresolved

   This incident has been resolved.

1. 3 de marzo de 2026 a las 14:35 UTCidentified

   We have been informed that the Federal Reserve is experiencing an issue that may result in a funding delay for some merchants. We will continue to provide updates as the provider communicates them.

2. 3 de marzo de 2026 a las 15:52 UTCmonitoring

   The Federal Reserve has acknowledged that remediation of the issue is underway. Merchants can expect settlement funding for transactions taken on March 3rd to also be impacted.

3. 3 de marzo de 2026 a las 19:21 UTCmonitoring

   The Federal Reserve has completed remediation of the impacted services. We have been informed that settlement funding for the March 2nd and March 3rd business days may still be delayed.

4. 4 de marzo de 2026 a las 16:30 UTCresolved

   This incident is now resolved.

1. 23 de enero de 2026 a las 17:14 UTCidentified

   We have been notified by our third-party vendor, NMI, that they are experiencing an outage, which is impacting some merchant processing. We will continue to provide updates.

2. 23 de enero de 2026 a las 17:22 UTCresolved

   The third-party vendor outage with NMI has been resolved, and we are happy to confirm that services are operating normally.

1. 12 de diciembre de 2025 a las 1:21 UTCidentified

   We are currently experiencing an issue affecting outbound text messaging (SMS). Some users may experience be impacted outbound messages. Our team has identified the problem and is actively working toward a resolution. Further updates will be provided as more information becomes available.

2. 12 de diciembre de 2025 a las 5:00 UTCmonitoring

   We are continuing to work on a fix for this issue.

3. 12 de diciembre de 2025 a las 5:19 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 12 de diciembre de 2025 a las 5:19 UTCidentified

   We are continuing to work on a fix for this issue.

5. 12 de diciembre de 2025 a las 5:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 12 de diciembre de 2025 a las 5:57 UTCresolved

   This incident has been resolved.

1. 18 de noviembre de 2025 a las 13:54 UTCinvestigating

   We have been made aware that Cloudflare is experiencing a global outage which is impacting the Stax Pay and Stax Connect platform. Teams are actively working on the issue.

2. 18 de noviembre de 2025 a las 14:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 de noviembre de 2025 a las 14:41 UTCmonitoring

   We are seeing some signs of recovery for impacted systems. We will continue to monitor the situation closely.

4. 18 de noviembre de 2025 a las 18:00 UTCresolved

   This incident has been resolved.

1. 5 de noviembre de 2025 a las 16:13 UTCinvestigating

   We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

2. 5 de noviembre de 2025 a las 16:36 UTCmonitoring

   A fix has been implemented, and we are seeing recovery in the affected systems. We will continue to monitor the results.

3. 5 de noviembre de 2025 a las 19:28 UTCresolved

   This incident has been resolved.

1. 3 de noviembre de 2025 a las 21:31 UTCinvestigating

   We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

2. 3 de noviembre de 2025 a las 22:00 UTCmonitoring

   A fix has been implemented, and we are seeing recovery in the affected systems. We will continue to monitor the results.

3. 3 de noviembre de 2025 a las 23:25 UTCresolved

   This incident has been resolved.

1. 23 de octubre de 2025 a las 21:02 UTCinvestigating

   We are currently investigating a service disruption related to scheduled payments.

2. 23 de octubre de 2025 a las 22:13 UTCresolved

   This incident has been resolved.

1. 13 de octubre de 2025 a las 20:03 UTCidentified

   We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

2. 13 de octubre de 2025 a las 21:13 UTCresolved

   This incident has been resolved

1. 30 de septiembre de 2025 a las 18:41 UTCidentified

   We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

2. 30 de septiembre de 2025 a las 19:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 30 de septiembre de 2025 a las 19:13 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 30 de septiembre de 2025 a las 19:20 UTCresolved

   This incident has been resolved.

1. 26 de septiembre de 2025 a las 21:40 UTCinvestigating

   We are currently investigating a service disruption with payment acceptance. Teams are working to identify the root cause and implement a solution.

2. 26 de septiembre de 2025 a las 21:50 UTCidentified

   We are aware that a technology outage is affecting our ability to process and accept payments. Teams are working to identify the root cause and implement a solution.

3. 26 de septiembre de 2025 a las 23:04 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

4. 26 de septiembre de 2025 a las 23:11 UTCresolved

   This incident has been resolved.

1. 18 de septiembre de 2025 a las 20:24 UTCidentified

   We have identified an issue related to exporting transaction data from Stax Pay. Our teams are working on a resolution and will continue to provide updates.

2. 19 de septiembre de 2025 a las 20:58 UTCresolved

   This incident has been resolved.