Historial de interrupciones de Teamsupport

1. 1 de septiembre de 2026 a las 16:04 UTCinvestigating

   Actualmente estamos investigando una interrupción del servicio que afecta a Messaging " Chat en vivo. Los clientes pueden experimentar fallos de inicio de sesión, problemas de carga del Hub y errores intermitentes del servidor

2. 1 de septiembre de 2026 a las 16:15 UTCidentified

   Hemos identificado la causa raíz de la perturbación actual del servicio que afecta a Messaging & Live Chat. Esta salida es el resultado de un incidente de infraestructura activo con Google Cloud Platform (GCP) que impacta la disponibilidad de plataforma en varios clientes. Los clientes pueden experimentar fallos de inicio de sesión, problemas de carga de Hub, errores intermitentes del servidor y fallos de enrutamiento de chat. Google está trabajando activamente para resolver el problema. Puede monitorear actualizaciones en vivo en status.cloud.google.com. Seguiremos proporcionando actualizaciones a medida que avance la situación y notificaremos a los clientes una vez restaurado el servicio.

3. 1 de septiembre de 2026 a las 19:25 UTCresolved

   Nos complace confirmar que la interrupción del servicio que afecta a Messaging " Live Chat ha sido totalmente resuelta. Todos los servicios están en pleno funcionamiento. La causa raíz fue identificada como un problema de infraestructura de Google Cloud Platform que desde entonces ha sido remediado por su equipo de ingeniería. Sinceramente nos disculpamos por la perturbación y les agradecemos su paciencia.

Traducido automáticamente desde la actualización oficial del incidente.

1. 7 de agosto de 2026 a las 19:21 UTCidentified

   We are currently experiencing an outage affecting the Messaging & Live Chat platform. Customers may be unable to access the application or receive a "site can't be reached" error. Our engineering team is actively working on a resolution and will provide updates urgently.

2. 7 de agosto de 2026 a las 19:45 UTCidentified

   Our team is actively working to resolve an issue affecting access to the Messaging & Live Chat platform. The application is operational; however, users are currently unable to access the platform due to a domain issue. An estimated restoration time is not available at this time. We will continue to provide updates as information becomes available.

3. 7 de agosto de 2026 a las 20:01 UTCresolved

   This incident has been resolved.

1. 30 de marzo de 2026 a las 16:47 UTCinvestigating

   We’re currently investigating an issue impacting multiple areas of the TeamSupport application, including attachments, API performance, automations, and overall system latency. Our team is actively working to identify the root cause and restore full performance as quickly as possible. We’ll continue to share updates as more information becomes available.

2. 30 de marzo de 2026 a las 16:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 30 de marzo de 2026 a las 22:36 UTCresolved

   This incident has been resolved.

1. 3 de noviembre de 2025 a las 14:53 UTCinvestigating

   We’re aware some customers may be experiencing slowness or degraded performance in TeamSupport. Our engineering team is actively investigating and working to identify the root cause. We’ll share an update as soon as we have more information. Thank you for your patience.

2. 3 de noviembre de 2025 a las 15:08 UTCresolved

   Update – November 3, 2025 Performance across TeamSupport has now returned to normal, and systems are operating as expected. Our engineering team is continuing to investigate the root cause, which appears to be related to an upstream dependency, though this has not yet been fully confirmed. We’ll share a final update once our investigation is complete. Thank you for your patience while we worked through this issue.

1. 20 de octubre de 2025 a las 9:52 UTCmonitoring

   our service providers OUTAGE appears to be resolving itself. AI functionality Ticket creation Attachment uploads were affected.

2. 20 de octubre de 2025 a las 9:55 UTCresolved

   This incident has been resolved.

1. 12 de junio de 2025 a las 18:27 UTCidentified

   We're currently experiencing a disruption to Messaging & Live Chat due to a broader outage with Google Cloud services. Our team is actively monitoring the situation and will provide updates as they become available.

2. 12 de junio de 2025 a las 19:20 UTCidentified

   We are continuing to work on a fix for this issue.

3. 12 de junio de 2025 a las 19:22 UTCmonitoring

   Messaging and Live Chat remain impacted due to a broader Google Cloud outage. Google has confirmed partial recovery in some regions, but there is no ETA for full resolution. We are actively monitoring and will share updates as they become available.

4. 12 de junio de 2025 a las 19:51 UTCmonitoring

   Google has identified the root cause and applied mitigations. Most services are recovering, though some users may still see intermittent impact depending on the Google Cloud products in use. We’re monitoring closely and will share further updates as available.

5. 12 de junio de 2025 a las 20:31 UTCmonitoring

   Google has applied mitigations and most services are recovering. Some customers may still experience intermittent issues as full recovery is still in progress. We’re continuing to monitor and will share updates as available.

6. 12 de junio de 2025 a las 20:31 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 12 de junio de 2025 a las 21:30 UTCmonitoring

   Google Cloud has confirmed improvements across regions, and full resolution is expected soon. We’ll share updates as we learn more.

8. 12 de junio de 2025 a las 23:47 UTCresolved

   All Messaging and Live Chat services impacted by the recent Google Cloud outage have been fully restored and are now operating normally

1. 4 de octubre de 2023 a las 20:19 UTCinvestigating

   When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

2. 4 de octubre de 2023 a las 20:19 UTCidentified

   As you continue to work through the incident, update your customers frequently.

3. 4 de octubre de 2023 a las 20:19 UTCmonitoring

   Let your users know once a fix is in place, and keep communication clear and precise.

4. 4 de octubre de 2023 a las 20:19 UTCresolved

   Empathize with those affected and let them know everything is operating as normal.