Historial de interrupciones de Teradici

1. 23 de julio de 2026 a las 17:48 UTCinvestigating

   Estamos experimentando temporalmente un outage que está impactando a los clientes de Anyware Manager y Anyware Manager Enterprise debido a la degradación del servicio de Microsoft Azure. Esto puede afectar la capacidad de los usuarios para establecer conexiones PCoIP a sus estaciones de trabajo remotas. Además, los administradores no pueden crear nuevos despliegues ni administrarlos. Estamos investigando activamente y reportaremos en 60 minutos.

2. 23 de julio de 2026 a las 18:04 UTCinvestigating

   Seguimos investigando esta cuestión.

3. 23 de julio de 2026 a las 20:21 UTCinvestigating

   Todos los servicios están operativos.

4. 23 de julio de 2026 a las 21:47 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 22 de julio de 2026 a las 17:08 UTCinvestigating

   Investigación de un problema de servicio Actualmente estamos investigando informes de un problema que afecta al registro/activación del agente HP Anyware que puede estar relacionado con un proveedor de servicios de terceros. Nuestros equipos están trabajando activamente con el proveedor para evaluar el impacto. Se publicarán actualizaciones adicionales cuando se disponga de información.

2. 22 de julio de 2026 a las 17:33 UTCinvestigating

   UPDATE: Actualmente estamos experimentando un outage temporal que afecta al Servicio de Licencias de Cualquierware: Este problema impide a los usuarios registrar y activar Anyware Cloud Access Licenses. Sin embargo, no afecta a los agentes que ya han sido registrados o activados. Trabajamos activamente con nuestro proveedor de servicios de licencias de terceros para resolver el problema lo antes posible.

3. 22 de julio de 2026 a las 17:51 UTCinvestigating

   Seguimos investigando esta cuestión.

4. 22 de julio de 2026 a las 19:49 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

5. 22 de julio de 2026 a las 22:01 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 6 de julio de 2026 a las 16:37 UTCidentified

   Estamos experimentando temporalmente un outage que está impactando a los clientes de Anyware Manager. Esta salida impacta la capacidad de los usuarios para establecer conexiones PCoIP a sus estaciones de trabajo remotas. Además, los administradores no pueden crear nuevos despliegues ni administrarlos. Estamos investigando activamente y reportaremos en 60 minutos.

2. 6 de julio de 2026 a las 17:53 UTCresolved

   Hemos resuelto el incidente y seguiremos vigilando el sistema.

Traducido automáticamente desde la actualización oficial del incidente.

1. 2 de julio de 2026 a las 13:07 UTCinvestigating

   Estamos experimentando temporalmente un outage que está impactando a los clientes de Anyware Manager. Esta salida impacta la capacidad de los usuarios para establecer conexiones PCoIP a través de la puerta de entrada a sus estaciones de trabajo remotas. Estamos investigando activamente y reportaremos en 60 minutos.

2. 2 de julio de 2026 a las 14:27 UTCidentified

   Hemos identificado el problema y estamos trabajando en arreglarlo.

3. 2 de julio de 2026 a las 16:02 UTCidentified

   Se ha resuelto el incidente y se ha restaurado el servicio.

4. 2 de julio de 2026 a las 16:05 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 7 de mayo de 2026 a las 19:49 UTCinvestigating

   We are currently investigating this issue.

2. 7 de mayo de 2026 a las 20:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 de mayo de 2026 a las 20:18 UTCresolved

   This incident has been resolved.

1. 29 de abril de 2026 a las 18:33 UTCinvestigating

   HP Anyware software downloads are currently unavailable due to a service outage related to an ongoing migration. The team is actively working to restore access.

2. 29 de abril de 2026 a las 20:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 de abril de 2026 a las 1:36 UTCidentified

   Remediation continues for the issue. Multiple fixes are being tested. Workaround: For critical cases, please contact Global Support Services (GSS) for help obtaining downloads until the issue is resolved

4. 1 de mayo de 2026 a las 2:46 UTCmonitoring

   Development updates are complete and integration work is underway on the website front end/back end, with testing in progress. We’ll restore downloads once validation is complete. Impact is limited to the latest release (26.01); version 25.10 and earlier downloads are available the support team workaround remains available for critical cases. Thank you for your patience.

5. 4 de mayo de 2026 a las 22:26 UTCmonitoring

   Download availability remains impacted for the latest release; earlier releases remain available. We’re continuing validation and remediation to restore full download access. For critical needs, please contact Global Support Services (GSS) for assistance while this remains unresolved.

6. 7 de mayo de 2026 a las 20:14 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 12 de mayo de 2026 a las 18:16 UTCmonitoring

   Most HP Anyware downloads are available again. If you’re unable to download a specific component, please open a support ticket and our team will assist while we continue restoring full download availability.

8. 15 de mayo de 2026 a las 23:02 UTCresolved

   This incident has been resolved.

1. 28 de abril de 2026 a las 3:00 UTCinvestigating

   An issue is impacting access to the HP Anyware support site. Customers may experience problems accessing Knowledge Base content and submitting support cases. As a workaround, please contact Global Support Services (GSS) for assistance with ticket creation. An update will follow within 3 hours.

2. 28 de abril de 2026 a las 4:31 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 de abril de 2026 a las 8:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 de abril de 2026 a las 8:16 UTCresolved

   This incident has been resolved.

1. 27 de abril de 2026 a las 17:59 UTCidentified

   We are aware of an issue impacting the HP Anyware support site. Customers may experience problems accessing Knowledge Base articles and the Case Support Wizard. Our teams are actively investigating and working to resolve the issue. Workaround: If you are unable to submit a case through the site, please contact the Global Support Services (GSS) team directly. They can help create support tickets temporarily until service is fully restored. We will provide a status update within the next 2 hours.

2. 27 de abril de 2026 a las 18:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 de abril de 2026 a las 19:10 UTCresolved

   Update – Service Restored The HP Anyware support site is operational again. We’ll continue to monitor the environment closely. Thanks for your patience.

1. 17 de marzo de 2026 a las 17:38 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating and will report back within 60 minutes.

2. 17 de marzo de 2026 a las 17:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 de marzo de 2026 a las 18:33 UTCresolved

   This incident is resolved. RCA will be available upon request within 2 weeks.

1. 13 de febrero de 2026 a las 2:47 UTCinvestigating

   We are currently investigating an ongoing incident with our web portal. This is not affecting end user connections, only admin portal activities. While there is no current estimated time for resolution, we are working to resolve this and will update as soon as possible.

2. 13 de febrero de 2026 a las 4:10 UTCresolved

   This incident has been resolved.

1. 3 de febrero de 2026 a las 18:03 UTCinvestigating

   Important: The HP Anyware website (https://anyware.hp.com) is experiencing an issue that prevents users from logging in. New software and firmware downloads which require authentication are currently unavailable. Downloads of Anyware Software Clients do not require authentication and are not affected. Documentation and knowledge base are not affected, and our support website (help.anyware.hp.com) is operating normally. If you need urgent access to a download, please create a ticket with our global support team, and they will assist you. We apologize for the inconvenience and will resolve this issue as soon as possible.

2. 3 de febrero de 2026 a las 18:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 de febrero de 2026 a las 21:09 UTCresolved

   This incident has been resolved.

1. 23 de enero de 2026 a las 16:33 UTCinvestigating

   There may be a service disruption while we perform unplanned maintenance on the system. We will endeavor to ensure any disruption is minimal. During this time, customers may experience issues establishing new PCoIP sessions to Remote Workstations. Existing PCoIP sessions will not be impacted. This maintenance may also temporarily affect the collection of agent metrics and the ability to send commands or restart agents via Anyware Monitor. All other services will continue to operate as normal.

2. 23 de enero de 2026 a las 16:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 23 de enero de 2026 a las 18:30 UTCidentified

   We have obtained a fix and will be applying it shortly. All performance degradation remains as previously described.

4. 23 de enero de 2026 a las 18:54 UTCmonitoring

   New session establishment has been restored. We are monitoring the situation. Will update within the hour.

5. 23 de enero de 2026 a las 20:26 UTCresolved

   This incident has been resolved.

1. 22 de diciembre de 2025 a las 21:38 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to recall activity logs and statistics regarding their deployments. We are actively investigating and will report back within 60 minutes.

2. 22 de diciembre de 2025 a las 22:25 UTCinvestigating

   The event-based activity log infrastructure has been recovered. We are now restoring statistics and activity log availability to customers.

3. 23 de diciembre de 2025 a las 1:46 UTCresolved

   The Incident has been resolved and all operation normal

1. 29 de octubre de 2025 a las 17:41 UTCmonitoring

   https://azure.status.microsoft/en-us/status Azure is experiencing an issue with Front Door that is affecting the AME service. We are aware of the issue and monitoring it. There is currently no ETA. This is affecting the functionality of the service, current and new connections through Cloud Session Gateway may be impacted.

2. 29 de octubre de 2025 a las 19:19 UTCmonitoring

   Azure has indicated that they have rolled back to the last know good configuration and that there are signs of recovery. No ETA on full resolution yet. We continue to monitor the situation.

3. 29 de octubre de 2025 a las 21:03 UTCmonitoring

   Azure expects full mitigation by 23:20 UTC on 29 October 2025. We will continue to monitor and update as the situation updates.

4. 29 de octubre de 2025 a las 22:42 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 29 de octubre de 2025 a las 23:39 UTCresolved

   This incident has been resolved.

1. 29 de octubre de 2025 a las 16:39 UTCmonitoring

   Microsoft Azure is temporarily experiencing an outage that is impacting the ability for CAS Manager users to sign-in with their Microsoft Azure account. This outage impacts the ability to create new deployments, or administer them. Existing Cloud Access Connectors and the ability to establish new PCoIP connections is not impacted at this time. We are monitoring the situation and will report back within 60 minutes.

2. 29 de octubre de 2025 a las 19:05 UTCmonitoring

   Azure has reported that recovery efforts are in progress. However, we are still observing authentication issues. Our team continues to monitor the situation closely.

3. 29 de octubre de 2025 a las 21:17 UTCmonitoring

   Azure has reported that the issue is expected to be resolved by 23:20 UTC on October 29, 2025. Please note: Session establishment via existing Cloud Access Connectors - CACs and AWCs remains unaffected. This issue only impacts session establishment over Cloud Session Gateways.

4. 29 de octubre de 2025 a las 22:43 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 29 de octubre de 2025 a las 23:22 UTCresolved

   Anyware as a Service functionality has been returned to normal. We will continue to monitor to ensure there are no side effects.

1. 27 de septiembre de 2025 a las 1:49 UTCmonitoring

   We are temporarily experiencing an outage in our Cloud Providers Switzerland North region that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating.

2. 27 de septiembre de 2025 a las 5:23 UTCresolved

   Our cloud provider has confirmed that services are now available and Anyware Gateways are now fully functional. We will continue to monitor the service for any issues.

1. 3 de junio de 2025 a las 21:57 UTCmonitoring

   We have noticed a minor issue to our functionality, and have implemented a fix. We are monitoring the situation. Session establishment is not impacted.

2. 3 de junio de 2025 a las 22:45 UTCresolved

   The service is fully operational and we will continue to monitor the situation with our cloud provider.

1. 10 de abril de 2025 a las 16:49 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 10 de abril de 2025 a las 17:19 UTCidentified

   The issue has been identified and is related to our cloud provider performing an upgrade to infrastructure. We are working with them to get this issue resolved.

3. 10 de abril de 2025 a las 17:58 UTCmonitoring

   A fix has been applied to problematic infrastructure upgrade and service has been restored. We will continue to monitor the infrastructure.

4. 10 de abril de 2025 a las 18:32 UTCresolved

   No further issues have been observed and system is stable.

1. 21 de marzo de 2025 a las 18:57 UTCinvestigating

   We are currently investigating this issue.

2. 21 de marzo de 2025 a las 18:59 UTCinvestigating

   We are continuing to investigate this issue. This incident is not impacting existing sessions. New sessions are not able to be established.

3. 21 de marzo de 2025 a las 19:10 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 21 de marzo de 2025 a las 19:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 21 de marzo de 2025 a las 20:01 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 21 de marzo de 2025 a las 20:16 UTCresolved

   This incident has been resolved.

1. 18 de marzo de 2025 a las 23:36 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 19 de marzo de 2025 a las 0:02 UTCinvestigating

   We are continuing to investigate this issue but impact has lessened since it first started.

3. 19 de marzo de 2025 a las 0:34 UTCinvestigating

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure.

4. 19 de marzo de 2025 a las 0:37 UTCmonitoring

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure and are monitoring the system.

5. 19 de marzo de 2025 a las 0:52 UTCresolved

   Service performance has returned to normal, so this incident is being marked as resolved. We will continue to monitor while tracking our support case with our cloud provider for their networking incident.