Historial de interrupciones de Timeclock Plus

1. 26 de agosto de 2026 a las 16:11 UTCinvestigating

   Los clientes están experimentando errores al utilizar la función Period Export. Actualmente estamos investigando la causa raíz y proporcionaremos actualizaciones a medida que se disponga de nueva información.

2. 26 de agosto de 2026 a las 16:30 UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

3. 26 de agosto de 2026 a las 17:02 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

4. 26 de agosto de 2026 a las 21:01 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 22 de junio de 2026 a las 14:24 UTCinvestigating

   We're experiencing issues with our TimeClock Plus Time and Attendance application affecting a subset of users. The disruption is related to our network infrastructure layer and is not isolated to TCP's systems. Our team is actively working with our providers to resolve this. We will provide more details as soon as more information becomes available.

2. 22 de junio de 2026 a las 14:29 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 22 de junio de 2026 a las 17:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 23 de junio de 2026 a las 15:07 UTCresolved

   This incident has been resolved.

1. 26 de mayo de 2026 a las 18:48 UTCinvestigating

   We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 26 de mayo de 2026 a las 19:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 de mayo de 2026 a las 19:18 UTCresolved

   This incident has been resolved.

1. 18 de mayo de 2026 a las 13:05 UTCinvestigating

   We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 18 de mayo de 2026 a las 14:17 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 de mayo de 2026 a las 14:55 UTCinvestigating

   We will be performing urgent maintenance between 10:15AM CDT and 10:45AM CDT. During this time, customers will experience a brief period of downtime.

4. 18 de mayo de 2026 a las 15:35 UTCinvestigating

   Maintenance has been completed. We are verifying application performance.

5. 18 de mayo de 2026 a las 15:41 UTCidentified

   The issue has been identified and a fix is being implemented.

6. 18 de mayo de 2026 a las 15:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

7. 18 de mayo de 2026 a las 17:58 UTCresolved

   This incident has been resolved.

1. 8 de mayo de 2026 a las 0:47 UTCinvestigating

   We are aware of reports of elevated response times and intermittent errors affecting some users. We have identified the issue as stemming from our infrastructure provider and are actively monitoring while they work toward resolution. Updates to follow.

2. 8 de mayo de 2026 a las 1:52 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 de mayo de 2026 a las 13:55 UTCidentified

   We are continuing to work through our restore processes following an outage declared by AWS which they are still working to address. The issue was caused by a cooling system failure in one of their Availability Zones, which has impacted our infrastructure. Our team is actively working through restoration efforts to bring our services back. We sincerely apologize for the disruption and thank you for your continued patience.

4. 8 de mayo de 2026 a las 17:08 UTCidentified

   We are continuing to work through our restore processes following an outage declared by AWS which they are still working to address. The issue was caused by a cooling system failure in one of their Availability Zones, which has impacted our infrastructure. Our team is actively working through restoration efforts to bring our services back.

5. 8 de mayo de 2026 a las 19:01 UTCidentified

   Access has been restored for customers on Prod60. Some customers may experience 1-3 hours of data loss depending on working hours. If you have experienced data loss, please reach out to our support team at 325-223-9300 or [email protected] for assistance.

6. 8 de mayo de 2026 a las 20:54 UTCidentified

   Access has been restored for most customers on Prod25. We are still working to restore access for a subset of customers. Some customers will be subject to data loss due to the outage. If you have experienced data loss, please reach out to our support team at 325-223-9300 or [email protected] for assistance.

7. 8 de mayo de 2026 a las 22:58 UTCmonitoring

   All systems are working normally. We will continue to monitor performance over the weekend. Additional information will posted as it becomes available.

8. 9 de mayo de 2026 a las 21:18 UTCmonitoring

   We will be performing additional maintenance on Prod25 that will result in a short period of downtime (10-15 minutes). This will be completed in the next 1-2 hours. A follow-up message will be posted when the maintenance begins and when the maintenance is completed.

9. 11 de mayo de 2026 a las 13:33 UTCresolved

   This incident has been resolved.

1. 23 de febrero de 2026 a las 23:05 UTCinvestigating

   We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 24 de febrero de 2026 a las 3:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 24 de febrero de 2026 a las 3:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 24 de febrero de 2026 a las 14:48 UTCresolved

   This incident has been resolved.

1. 17 de febrero de 2026 a las 12:39 UTCinvestigating

   We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 17 de febrero de 2026 a las 13:58 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 de febrero de 2026 a las 14:41 UTCinvestigating

   The TimeClock Plus application performance has stabilized. We are continuing to investigate the root cause and will provide further updates as information becomes available.

4. 17 de febrero de 2026 a las 23:08 UTCinvestigating

   The TimeClock Plus application performance remains stable. We are continuing to investigate the root cause and will provide further updates as information becomes available.

5. 18 de febrero de 2026 a las 14:32 UTCidentified

   The issue has been identified and a fix is being implemented.

6. 19 de febrero de 2026 a las 14:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

7. 21 de febrero de 2026 a las 19:14 UTCresolved

   This incident has been resolved.

1. 3 de febrero de 2026 a las 15:42 UTCinvestigating

   We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 3 de febrero de 2026 a las 15:42 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 3 de febrero de 2026 a las 16:01 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 3 de febrero de 2026 a las 16:41 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 3 de febrero de 2026 a las 19:05 UTCresolved

   This incident has been resolved.

1. 21 de diciembre de 2025 a las 19:19 UTCinvestigating

   We are experiencing issues with our Aladtec Scheduling application. A subset of users is impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 21 de diciembre de 2025 a las 19:43 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 21 de diciembre de 2025 a las 20:39 UTCidentified

   We are continuing to work on a fix for this issue.

4. 21 de diciembre de 2025 a las 20:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 21 de diciembre de 2025 a las 20:56 UTCresolved

   This incident has been resolved.

1. 8 de octubre de 2025 a las 16:32 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 8 de octubre de 2025 a las 17:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 de octubre de 2025 a las 17:13 UTCresolved

   This incident has been resolved.

1. 2 de octubre de 2025 a las 14:42 UTCinvestigating

   We are currently experiencing degraded performance. Our team is actively investigating the issue and working to restore normal service as quickly as possible.

2. 2 de octubre de 2025 a las 15:02 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2 de octubre de 2025 a las 16:39 UTCresolved

   This incident has been resolved. Degraded performance was due to an issue with our Web Application Firewall provider. More information can be found here: https://www.cloudflarestatus.com/incidents/nz9nlcyz4qy4

1. 2 de septiembre de 2025 a las 0:08 UTCinvestigating

   We are experiencing issues with our Aladtec Scheduling application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 2 de septiembre de 2025 a las 0:32 UTCresolved

   This incident has been resolved.

1. 22 de agosto de 2025 a las 5:04 UTCinvestigating

   We are currently investigating this issue.

2. 22 de agosto de 2025 a las 5:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 22 de agosto de 2025 a las 5:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 22 de agosto de 2025 a las 5:21 UTCresolved

   This incident has been resolved.

1. 21 de agosto de 2025 a las 18:07 UTCinvestigating

   We are currently experiencing service degradation and elevated error rates impacting multiple services. This is due to a reported issue with our web application firewall provider. We apologize for any disruption this may be causing to your workflow. We will provide our next update as new information becomes available.

2. 21 de agosto de 2025 a las 18:35 UTCidentified

   Our Web Application Firewall provider has identified the issue and is working to implement a fix.

3. 21 de agosto de 2025 a las 19:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21 de agosto de 2025 a las 20:09 UTCresolved

   This incident has been resolved.

1. 11 de agosto de 2025 a las 22:07 UTCinvestigating

   We are investigating reports of customers experiencing automation service disruption. We are working to identify the issue and the impact across our server fleet.

2. 11 de agosto de 2025 a las 22:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 de agosto de 2025 a las 23:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 de agosto de 2025 a las 23:31 UTCresolved

   This incident has been resolved.

1. 1 de agosto de 2025 a las 15:37 UTCinvestigating

   We are experiencing issues with our Aladtec Scheduling application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 1 de agosto de 2025 a las 17:02 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 1 de agosto de 2025 a las 17:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1 de agosto de 2025 a las 19:00 UTCresolved

   This incident has been resolved.

1. 29 de julio de 2025 a las 17:31 UTCinvestigating

   We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 29 de julio de 2025 a las 17:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 29 de julio de 2025 a las 17:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 29 de julio de 2025 a las 18:27 UTCresolved

   This incident has been resolved.

1. 24 de junio de 2025 a las 11:38 UTCinvestigating

   We are experiencing issues with our Aladtec Scheduling application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available. Components affected: secure15.aladtec.com

2. 24 de junio de 2025 a las 12:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 24 de junio de 2025 a las 12:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 24 de junio de 2025 a las 13:00 UTCresolved

   This incident has been resolved.

1. 18 de junio de 2025 a las 16:40 UTCinvestigating

   We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 18 de junio de 2025 a las 16:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 de junio de 2025 a las 17:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 de junio de 2025 a las 20:24 UTCresolved

   This incident has been resolved.

1. 13 de junio de 2025 a las 14:01 UTCinvestigating

   We’re experiencing issues with our Aladtec Scheduling application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 13 de junio de 2025 a las 14:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 13 de junio de 2025 a las 14:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 13 de junio de 2025 a las 14:24 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 13 de junio de 2025 a las 14:32 UTCresolved

   This incident has been resolved.