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    Historial de interrupciones de Totango

    50 incidentes de Totango registrados desde mayo de 2023, con actualizaciones oficiales, componentes afectados, duración y detalles de resolución.

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    Account and Segment Experiencing High Load Times

    Comenzó 25 de febrero de 2026 a las 19:20 UTC · 3h 14m

    IssuesIncidente menor
    Componentes afectados
    Totango Web Application
    1. 25 de febrero de 2026 a las 19:20 UTCinvestigating

      We are currently investigating the issue with high load times in Accounts and Segments

    2. 25 de febrero de 2026 a las 19:21 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 25 de febrero de 2026 a las 19:31 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 de febrero de 2026 a las 21:35 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 25 de febrero de 2026 a las 22:34 UTCresolved

      This incident has been resolved.

    Totango Performance Issues

    Comenzó 9 de diciembre de 2025 a las 16:25 UTC · 2h 18m

    IssuesIncidente menor
    Componentes afectados
    Totango Web Application
    1. 9 de diciembre de 2025 a las 16:25 UTCinvestigating

      We are currently investigating this issue.

    2. 9 de diciembre de 2025 a las 17:50 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 9 de diciembre de 2025 a las 17:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 9 de diciembre de 2025 a las 18:43 UTCresolved

      This incident has been resolved.

    Application not loading

    Comenzó 20 de octubre de 2025 a las 9:45 UTC · 5h 22m

    Pending
    Componentes afectados
    Totango Web Application
    1. 20 de octubre de 2025 a las 9:45 UTCmonitoring

      Earlier today, our application experienced login and availability issues due to a widespread AWS outage. During this time, we were also unable to update our status page as it was affected by the same incident. Service has now been fully restored, and the application is operational again. We’ll continue monitoring to ensure stability. Thank you for your patience and understanding.

    2. 20 de octubre de 2025 a las 15:07 UTCresolved

      This incident has been resolved.

    AI CSM Chatbot Blocking Visibility

    Comenzó 1 de agosto de 2025 a las 14:46 UTC · 3h 0m

    Pending
    Componentes afectados
    Totango Web Application
    1. 1 de agosto de 2025 a las 14:46 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 1 de agosto de 2025 a las 16:10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 1 de agosto de 2025 a las 17:46 UTCresolved

      This incident has been resolved.

    Degraded Performance issues

    Comenzó 22 de julio de 2025 a las 9:23 UTC · 2h 21m

    OutageIncidente mayor
    Componentes afectados
    Totango Web Application
    1. 22 de julio de 2025 a las 9:23 UTCinvestigating

      We are currently investigating this issue.

    2. 22 de julio de 2025 a las 9:24 UTCinvestigating

      We are continuing to investigate this issue.

    3. 22 de julio de 2025 a las 11:23 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 22 de julio de 2025 a las 11:44 UTCresolved

      This incident has been resolved.

    Degraded Performance issues

    Comenzó 21 de julio de 2025 a las 22:01 UTC · 4h 44m

    OutageIncidente mayor
    Componentes afectados
    Totango Web Application
    1. 21 de julio de 2025 a las 22:01 UTCinvestigating

      We are currently investigating this issue.

    2. 22 de julio de 2025 a las 2:45 UTCresolved

      This incident has been resolved.

    Application not loading

    Comenzó 21 de julio de 2025 a las 19:11 UTC · 1h 28m

    OutageIncidente mayor
    Componentes afectados
    Totango Web Application
    1. 21 de julio de 2025 a las 19:11 UTCinvestigating

      We are currently investigating this issue

    2. 21 de julio de 2025 a las 20:38 UTCresolved

      This incident has been resolved.

    Login and degraded performance issues

    Comenzó 10 de junio de 2025 a las 10:53 UTC · 2h 30m

    IssuesIncidente menor
    Componentes afectados
    Totango Web Application
    1. 10 de junio de 2025 a las 10:53 UTCinvestigating

      We are currently investigating this issue.

    2. 10 de junio de 2025 a las 11:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10 de junio de 2025 a las 13:23 UTCresolved

      This incident has been resolved.

    SuccessPlays are queued

    Comenzó 6 de mayo de 2025 a las 16:25 UTC · 17h 41m

    IssuesIncidente menor
    Componentes afectados
    Tasks and SuccessPlays
    1. 6 de mayo de 2025 a las 16:25 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 7 de mayo de 2025 a las 10:06 UTCresolved

      This incident has been resolved.

    Integrations Delay

    Comenzó 29 de abril de 2025 a las 20:04 UTC · 1h 49m

    IssuesIncidente menor
    Componentes afectados
    Data Processing Pipelines
    1. 29 de abril de 2025 a las 20:04 UTCinvestigating

      We are currently investigating an issue with Customer Data Hub Processing Delays

    2. 29 de abril de 2025 a las 20:04 UTCinvestigating

      We are continuing to investigate this issue.

    3. 29 de abril de 2025 a las 20:25 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 29 de abril de 2025 a las 21:49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 29 de abril de 2025 a las 21:53 UTCresolved

      This incident has been resolved.

    Slower-than-usual processing of updates

    Comenzó 3 de marzo de 2025 a las 14:32 UTC · 3h 13m

    IssuesIncidente menor
    Componentes afectados
    Data Processing Pipelines
    1. 3 de marzo de 2025 a las 14:32 UTCinvestigating

      We are currently experiencing slower-than-usual processing of updates. Our team is actively investigating the issue and working on a resolution. We appreciate your patience and will provide further updates as soon as possible.

    2. 3 de marzo de 2025 a las 17:44 UTCresolved

      This incident has been resolved.

    Integration issues

    Comenzó 3 de diciembre de 2024 a las 16:29 UTC · 14m

    Pending
    Componentes afectados
    Data Processing PipelinesSalesforce Connector
    1. 3 de diciembre de 2024 a las 16:29 UTCinvestigating

      We are currently investigating this issue.

    2. 3 de diciembre de 2024 a las 16:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 3 de diciembre de 2024 a las 16:43 UTCresolved

      This incident has been resolved.

    Collection Creation Issue

    Comenzó 11 de noviembre de 2024 a las 15:24 UTC · 14h 21m

    IssuesIncidente menor
    Componentes afectados
    Totango Web Application
    1. 11 de noviembre de 2024 a las 15:24 UTCinvestigating

      We are currently experiencing issues with creating collections when using list attributes. Our team is actively investigating the cause. Thank you for your patience as we work to resolve this

    2. 11 de noviembre de 2024 a las 16:29 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 11 de noviembre de 2024 a las 16:48 UTCmonitoring

      This incident has been resolved.

    4. 12 de noviembre de 2024 a las 5:45 UTCresolved

      This incident has been resolved.

    Campaign email HTML issue

    Comenzó 5 de noviembre de 2024 a las 18:50 UTC · 2h 52m

    IssuesIncidente menor
    Componentes afectados
    Campaigns
    1. 5 de noviembre de 2024 a las 18:50 UTCinvestigating

      HTML characters getting appended in campaign email content. This issue is currently being investigated on high priority.

    2. 5 de noviembre de 2024 a las 21:42 UTCresolved

      This incident has been resolved.

    Issues identified in Campaign sender signature and bulk attribute updates

    Comenzó 4 de noviembre de 2024 a las 17:00 UTC · 6h 11m

    IssuesIncidente menor
    Componentes afectados
    Totango Web ApplicationCampaigns
    1. 4 de noviembre de 2024 a las 17:00 UTCidentified

      1. Issues populating Campaign sender signature and URL 2. Issues updating/ clearing attribute values via bulk action

    2. 4 de noviembre de 2024 a las 17:40 UTCidentified

      A fix for the issues reported with bulk updating/ clearing attribute values have been implemented and currently operational. Issue with Populating campaign sender signature and URL is being actively investigated

    3. 4 de noviembre de 2024 a las 23:11 UTCresolved

      This incident has been resolved.

    General tab under Global Settings will not load

    Comenzó 27 de octubre de 2024 a las 15:28 UTC · 21h 20m

    IssuesIncidente menor
    Componentes afectados
    Totango Web Application
    1. 27 de octubre de 2024 a las 15:28 UTCinvestigating

      We are currently investigating this issue.

    2. 28 de octubre de 2024 a las 8:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 28 de octubre de 2024 a las 9:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 28 de octubre de 2024 a las 12:47 UTCresolved

      This incident has been resolved.

    Issue with Outlook's Touchpoint Connect

    Comenzó 27 de octubre de 2024 a las 14:27 UTC · 26m

    OutageIncidente mayor
    Componentes afectados
    Email to Touchpoints
    1. 27 de octubre de 2024 a las 14:27 UTCinvestigating

      We are currently investigating an issue within Outlook's Touchpoint Connect. Email-To-Touchpoint without the Outlook connect should be working as expected.

    2. 27 de octubre de 2024 a las 14:52 UTCresolved

      The issue has been resolved.

    Login and degraded performance issues

    Comenzó 14 de octubre de 2024 a las 14:43 UTC · 18h 17m

    OutageIncidente mayor
    Componentes afectados
    Totango Web Application
    1. 14 de octubre de 2024 a las 14:43 UTCinvestigating

      We are currently investigating this issue.

    2. 14 de octubre de 2024 a las 18:31 UTCidentified

      An issue has been identified and fix has been implemented that has improved most of the performance issues. But we are monitoring the results and working towards a permanent solution.

    3. 15 de octubre de 2024 a las 9:00 UTCresolved

      This incident has been resolved.

    Issue identified in the Email-to-Touchpoint feature

    Comenzó 10 de octubre de 2024 a las 17:10 UTC · 14h 35m

    IssuesIncidente menor
    Componentes afectados
    Email to Touchpoints
    1. 10 de octubre de 2024 a las 17:10 UTCinvestigating

      We are currently investigating this issue.

    2. 10 de octubre de 2024 a las 19:12 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 11 de octubre de 2024 a las 7:45 UTCresolved

      This incident has been resolved.

    Application not loading

    Comenzó 30 de septiembre de 2024 a las 15:57 UTC · 18h 53m

    OutageIncidente mayor
    Componentes afectados
    Totango Web Application
    1. 30 de septiembre de 2024 a las 15:57 UTCinvestigating

      We are currently investigating this issue

    2. 30 de septiembre de 2024 a las 16:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 1 de octubre de 2024 a las 10:50 UTCresolved

      This incident has been resolved.