Historial de interrupciones de Udemy

1. 3 de septiembre de 2026 a las 19:56 UTCinvestigating

   Hemos reducido una posible causa de los problemas de inicio de sesión de SSO y estamos volviendo a lanzar una versión reciente como una acción correctiva. Estamos monitoreando de cerca y proporcionaremos una actualización en breve.

2. 3 de septiembre de 2026 a las 20:03 UTCmonitoring

   Hemos lanzado la versión reciente que estaba causando problemas de inicio de sesión de SSO, y estamos viendo errores de inicio de sesión volver a niveles normales. Seguimos monitoreando de cerca para confirmar que el problema está totalmente resuelto.

3. 3 de septiembre de 2026 a las 20:14 UTCresolved

   La versión reciente que causa problemas de inicio de sesión de SSO se ha reenrollado, y la funcionalidad de inicio de sesión ha vuelto a la normalidad. Este incidente ya está resuelto. Nos disculpamos por cualquier inconveniente que esto pueda haber causado.

Traducido automáticamente desde la actualización oficial del incidente.

1. 23 de agosto de 2026 a las 17:03 UTCinvestigating

   Estamos investigando informes de que algunos usuarios no pueden acceder a Udemy. Nuestro equipo de ingeniería está trabajando activamente en una solución. Proporcionaremos actualizaciones a medida que se disponga de más información.

2. 24 de agosto de 2026 a las 0:18 UTCinvestigating

   Actualmente estamos investigando informes de usuarios que encuentran un error de aplicación ("excepción de cliente") al cargar la página de inicio de sesión de Udemy. Workaround: La aplicación Udemy Mobile (iOS y Android) es totalmente operacional y no se ve afectada por este problema. Se aconseja a los estudiantes e instructores afectados que inicien sesión a través de la aplicación móvil mientras trabajamos en una solución para el acceso a la web. Estamos trabajando activamente con la ingeniería para resolver esto lo más rápido posible. Seguiremos publicando actualizaciones dentro de la próxima hora o tan pronto como se disponga de nueva información.

3. 24 de agosto de 2026 a las 0:51 UTCidentified

   Nuestro sitio está experimentando actualmente un problema de estabilidad — nuestro equipo de ingeniería está trabajando actualmente para resolverlo. Esto puede afectar a los estudiantes de Udemy.com accediendo a la plataforma a través de navegadores web de escritorio. Los síntomas son fallos de inicio de sesión y errores de aplicación lado cliente al intentar acceder al sitio en los navegadores de escritorio (Chrome, Firefox, Brave). Recomendado: La experiencia móvil no está afectada. Puede seguir accediendo a sus cursos utilizando la aplicación móvil Udemy o un navegador web móvil mientras trabajamos en una resolución. Nuestro equipo ha identificado la causa raíz y una solución está actualmente en revisión. Proporcionaremos una actualización adicional dentro de la hora siguiente. Para actualizaciones de estado en vivo, por favor suscríbete a nuestra página de estado. Apreciamos su paciencia.

4. 24 de agosto de 2026 a las 1:26 UTCresolved

   Nuestro equipo de ingeniería ha resuelto el problema que afecta a los estudiantes conectados en Udemy.com. Los usuarios estaban experimentando errores de aplicación en la página principal y la página My Learning al acceder al sitio a través de navegadores web de escritorio. Se ha desplegado una solución completa y la cuestión ya no está ocurriendo. No se requiere acción en su extremo. Nos disculpamos por la interrupción y gracias por su paciencia.

Traducido automáticamente desde la actualización oficial del incidente.

1. 5 de agosto de 2026 a las 7:48 UTCidentified

   We are seeing reports of SSO login failures of Udemy Business users. Our engineers have been aware of the issue and are now working to resolve it. Users may see the error message "We’re experiencing some issues with our website" while logging in via SSO.

2. 5 de agosto de 2026 a las 7:50 UTCidentified

   We are continuing to work on a fix for this issue.

3. 5 de agosto de 2026 a las 18:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 de agosto de 2026 a las 22:42 UTCresolved

   Resolved – SSO Login Issues August 5, 2026 | 06:53 UTC – 08:44 UTC We have resolved an issue that affected SSO-based login for some Udemy Business users. During this window, a subset of users experienced login failures when attempting to authenticate via SSO. The issue was caused by a degradation in a third-party identity service and has been fully resolved. We apologize for the inconvenience and are taking steps to improve our detection and response for similar third-party disruptions in the future.

1. 24 de junio de 2026 a las 18:46 UTCidentified

   Actualmente somos conscientes de un problema en el que algunas subidas de vídeo pueden experimentar tiempos de procesamiento prolongados. Los videos cargados pueden permanecer en un estado de "procesamiento" más largo de lo esperado. Quién tiene impacto: Instructores subiendo contenido de vídeo en la plataforma.

2. 24 de junio de 2026 a las 18:56 UTCidentified

   Actualmente somos conscientes de un problema en el que algunas subidas de medios pueden experimentar tiempos de procesamiento prolongados. Los medios descargados, incluyendo vídeos e imágenes, pueden permanecer en un estado de “Procesamiento” más largo de lo esperado.

3. 24 de junio de 2026 a las 22:28 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 27 de mayo de 2026 a las 11:01 UTCinvestigating

   Our site is experiencing an issue with purchasing courses and subscriptions - We're looking into this, and we'll report back as more information becomes available.

2. 27 de mayo de 2026 a las 11:30 UTCresolved

   We have resolved the issue on our site, and performance is back to normal. We appreciate your patience.

1. 15 de mayo de 2026 a las 19:35 UTCinvestigating

   We are currently investigating this issue.

2. 15 de mayo de 2026 a las 20:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 de mayo de 2026 a las 20:15 UTCresolved

   This incident has been resolved.

1. 8 de mayo de 2026 a las 1:19 UTCinvestigating

   We are currently investigating an issue that may affect some logged-in users. Our engineering team is actively working to resolve it. We will provide updates as more information becomes available.

2. 8 de mayo de 2026 a las 1:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 8 de mayo de 2026 a las 2:12 UTCidentified

   We are currently experiencing service disruptions due to a third-party infrastructure issue. Some users may experience degraded performance or intermittent errors. Current status: We have identified the root cause and are working with our infrastructure provider to restore full service. We are seeing signs of recovery and expect continued improvement. We apologize for the inconvenience and will provide updates as the situation progresses.

4. 8 de mayo de 2026 a las 3:30 UTCidentified

   Service disruption. We are currently stable but still open to impact from the AWS issues. AWS is currently trying to restore a cooling system that caused an overheating event within the datacenter. Next schedule update is around 10pm PT. You may see errors when trying to sign in or watch content. It's still ongoing, we will share more updates as they come in. Thank you for your patience.

5. 8 de mayo de 2026 a las 6:06 UTCmonitoring

   Amazon is starting to recover according to the latest updates, but we are seeing some elevated errors again. We are continuing to monitor.

6. 8 de mayo de 2026 a las 10:01 UTCmonitoring

   We are seeing recovery in all impacted areas of our site. We are continuing to monitor for any further issues.

7. 8 de mayo de 2026 a las 17:55 UTCmonitoring

   We are continuing to monitor for any further issues.

8. 8 de mayo de 2026 a las 17:57 UTCresolved

   The issue caused by a third-party infrastructure problem has been resolved. Systems are now back to normal, and services are running as expected. We’ll keep monitoring closely, but things are looking good on our side.

1. 5 de mayo de 2026 a las 12:23 UTCinvestigating

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 5 de mayo de 2026 a las 17:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 de mayo de 2026 a las 19:27 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 5 de mayo de 2026 a las 19:31 UTCresolved

   This incident has been resolved.

1. 20 de abril de 2026 a las 15:45 UTCinvestigating

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 20 de abril de 2026 a las 16:03 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 de abril de 2026 a las 16:14 UTCmonitoring

   We are seeing signs of recovery following earlier performance degradation across the platform. Users should experience improved load times, and services are stabilizing. Our engineering team continues to monitor closely to ensure full resolution. We will provide another update once monitoring is complete or if any changes occur.

4. 20 de abril de 2026 a las 16:25 UTCresolved

   This incident has been resolved. Performance has returned to normal across the platform. Our engineering team has confirmed stability and will continue to monitor as a precaution. Thank you for your patience while we worked to address this.

1. 16 de abril de 2026 a las 1:09 UTCinvestigating

   We’re currently investigating an issue where some users see a blank area instead of the video player when trying to watch Udemy courses in a web browser. Our engineering team is working to identify the cause and restore normal video playback. Workaround: Some users may be able to access and watch their courses by: – Using the Udemy mobile app (iOS or Android), or – Trying a different browser or device. We’ll share another update here as soon as we have more information.

2. 16 de abril de 2026 a las 1:34 UTCmonitoring

   Fix deployed for blank video player issue We’ve deployed a change intended to fix the issue where some users saw a blank area instead of the course video player when watching Udemy courses in a web browser. Initial checks indicate that video playback is working as expected again, but we are continuing to monitor error rates and user feedback to ensure the issue is fully resolved. If you still see a blank area instead of the video player, please refresh your browser. If the issue persists, contact Udemy Support so we can investigate further.

3. 16 de abril de 2026 a las 1:59 UTCresolved

   Our engineering team has implemented a fix, and course access is now functioning as expected.

1. 13 de abril de 2026 a las 13:30 UTCinvestigating

   Our Udemy.com site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 13 de abril de 2026 a las 15:09 UTCresolved

   This incident has been resolved.

1. 12 de abril de 2026 a las 16:36 UTCinvestigating

   We are currently investigating an issue where some learners may be receiving an usually high number of email notification from the platform. Our engineering team is actively working to identify the root cause and mitigate the impact. We understand this may be disruptive and appreciate your patience while we resolve the issue.

2. 13 de abril de 2026 a las 16:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 de abril de 2026 a las 16:27 UTCresolved

   This incident has been resolved.

1. 9 de abril de 2026 a las 9:48 UTCinvestigating

   Our site is experiencing a stability issue. Symptoms are blank pages and slowness on the site. We're looking into this, and we'll report back as more information becomes available.

2. 9 de abril de 2026 a las 9:54 UTCmonitoring

   Current Status: Recovery in Progress We’re starting to see positive signs of recovery on the site. Our engineering team will continue monitoring to ensure full restoration. Thank you for your continued patience.

3. 9 de abril de 2026 a las 10:36 UTCresolved

   We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

1. 6 de abril de 2026 a las 17:18 UTCidentified

   Non-cached course landing pages may fail to load for users, resulting in errors when accessing course content.

2. 6 de abril de 2026 a las 17:44 UTCidentified

   We are continuing to work on a fix for this issue.

3. 6 de abril de 2026 a las 17:50 UTCidentified

   Some course pages may not load and instead show an error, preventing learners from accessing the course content.

4. 6 de abril de 2026 a las 18:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 de abril de 2026 a las 22:53 UTCresolved

   This incident has been resolved.

1. 30 de marzo de 2026 a las 10:07 UTCinvestigating

   We are investigating an issue where learner course progress appears as less than 100% in reports and dashboards, despite the fact that they have already received completion certificates. Our engineering team is currently working to resolve it.

2. 30 de marzo de 2026 a las 16:09 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 de marzo de 2026 a las 23:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1 de abril de 2026 a las 10:04 UTCmonitoring

   We’re seeing gradual recovery in the course completion ratio. We will continue to monitor the results.

5. 2 de abril de 2026 a las 18:19 UTCresolved

   This incident has been resolved.

1. 20 de marzo de 2026 a las 15:37 UTCinvestigating

   We are investigating an issue where some learners are unable to complete coding exercises. After running or modifying the base code and clicking Run tests, the execution hangs for 1–2 minutes and then returns the error message “Something is wrong in our systems.”

2. 20 de marzo de 2026 a las 16:26 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 20 de marzo de 2026 a las 17:00 UTCresolved

   This incident has been resolved.

1. 12 de marzo de 2026 a las 16:15 UTCinvestigating

   We are currently investigating an issue affecting Single Sign-On (SSO) for some users following a recent authentication service migration. At this time, most existing users can log in via SSO but may have experienced failures earlier. New users attempting to sign up via SSO are still impacted. They may see a generic error message or be redirected back to the login page after attempting SSO. We will provide updates here as we make progress. As a temporary workaround, where available in your organization, users may log in using a non‑SSO method (e.g., email and password) while we complete our SSO remediation.

2. 12 de marzo de 2026 a las 16:35 UTCinvestigating

   SSO login has been restored. We are now focused on a remaining issue where some users cannot authenticate to the Udemy Business MCP Server for AI tool integrations. Our team is investigating and deploying fixes.

3. 12 de marzo de 2026 a las 18:57 UTCresolved

   All SSO login/sign-up issues and Udemy Business MCP authentication issues have been resolved. Both standard SSO access and MCP-based AI tool integrations are now working normally.

1. 11 de marzo de 2026 a las 2:12 UTCinvestigating

   We are aware of an issue with the Course Progress where lectures are not being marked as complete. Our team is actively investigating and working to restore normal performance as quickly as possible. Further updates will be posted here.

2. 11 de marzo de 2026 a las 2:39 UTCidentified

   The course-taking feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it. This impacts both Udemy Business and Udemy.com. Symptoms are lectures are not able to be marked as complete, even after watching the content fully.

3. 11 de marzo de 2026 a las 8:24 UTCmonitoring

   [Update] - Course completion seems to be fixed for new lectures consumed. Our engineering teams are now working on backfilling the data for the impacted interval. We truly appreciate your patience and understanding.

4. 12 de marzo de 2026 a las 2:45 UTCresolved

   We have resolved the issue with the Course completion feature on our site, but some users who watched the full course content during the incident may still see the lectures not being marked as completed. We appreciate your patience. [Action needed] Udemy is working to fix this issue automatically as part of the cleanup tasks from this incident, but it may take more time. If you urgently need this to be resolved, please contact support who can support you further.

1. 5 de marzo de 2026 a las 11:27 UTCinvestigating

   The Labs feature on our UB site is currently experiencing stability issues - our engineering team is currently working to resolve it.

2. 5 de marzo de 2026 a las 15:14 UTCmonitoring

   [Monitoring] Stability Issues: Jupyter Notebook Lab Our investigation confirmed that stability issues were isolated to Jupyter Notebook Labs. The root cause has been addressed, and we are now in a monitoring phase while the system returns to normal operating parameters.

3. 5 de marzo de 2026 a las 16:14 UTCresolved

   Resolved: Stability Issues - Jupyter Notebook Labs Status Update Message Resolved - The stability issues affecting Jupyter Notebook Labs have been fully resolved. After a period of monitoring, we have confirmed that the system is stable and operating at normal parameters. We apologize for any disruption this may have caused.

1. 2 de marzo de 2026 a las 23:39 UTCinvestigating

   We are aware of an issue causing slow loading times across parts of our site. We are still investigating the full impact, but at this time we know that performance is degraded for some users. Our team is actively investigating and working to restore normal performance as quickly as possible. Further updates will be posted here.

2. 2 de marzo de 2026 a las 23:56 UTCmonitoring

   Our engineering team has reverted the recent change that caused course landing pages to fail to load for all users. Course landing pages are now loading again and overall site performance is improving. We are continuing to monitor closely to ensure everything remains stable. We’ll post a final update once performance is fully confirmed as normal.

3. 3 de marzo de 2026 a las 0:04 UTCresolved

   We’ve resolved the issue that prevented course landing pages from loading for Market Place and Personal Plan Grow with Google subscribers. Course landing pages are now loading normally again. We understand this disruption may have impacted your learning plans, and we’re sorry for the inconvenience this caused. This incident did not impact Udemy Business users.