Historial de interrupciones de Uphold

1. 19 de octubre de 2026 a las 19:10 UTCinvestigating

   Actualmente estamos investigando una interrupción del servicio que afecta las transacciones de tarjetas para los titulares de tarjetas de retención de EE.UU. Este problema es causado por un aumento de las autorizaciones fallidas en un procesador de tarjetas de terceros. Los equipos están investigando activamente la causa en colaboración con nuestro equipo de ingeniería. Como resultado, algunas transacciones de tarjetas pueden ser rechazadas en el punto de venta. Recomendamos utilizar un método de pago alternativo cuando sea posible mientras trabajamos para resolver esto. Seguiremos vigilando de cerca la situación y proporcionaremos actualizaciones cuando estén disponibles. Nos disculpamos por cualquier inconveniente y apreciamos su comprensión.

2. 19 de octubre de 2026 a las 22:01 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 16 de septiembre de 2026 a las 16:36 UTCidentified

   Somos conscientes de un incidente en curso con Google Pay API - https://pay.google.com/status/. Los depósitos a través de este método no están disponibles en este momento. Nuestro sistema se recuperará automáticamente una vez resuelto su incidente. Estamos monitoreando activamente la situación y proporcionaremos actualizaciones cuando estén disponibles. Nos disculpamos por cualquier inconveniente y apreciamos su comprensión.

2. 16 de septiembre de 2026 a las 17:06 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 23 de julio de 2026 a las 16:28 UTCinvestigating

   Actualmente estamos experimentando una interrupción del servicio que afecta a depósitos criptográficos y retiros a través de Uphold, Topper y EasyBitcoin. Nuestro equipo está monitoreando activamente la situación y proporcionaremos actualizaciones cuando estén disponibles. Nos disculpamos por cualquier inconveniente y apreciamos su comprensión.

2. 23 de julio de 2026 a las 16:42 UTCinvestigating

   Hemos identificado efectos adicionales que afectan a los siguientes métodos de depósito: - Depósitos de Apple Pay y Google Pay - Depósitos de tarjeta de crédito - Depósitos de pix, PayPal y Venmo Seguimos vigilando la situación y proporcionaremos más actualizaciones a medida que estén disponibles. Nos disculpamos por cualquier inconveniente y apreciamos su comprensión.

3. 23 de julio de 2026 a las 18:19 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

4. 23 de julio de 2026 a las 18:51 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 14 de julio de 2026 a las 16:04 UTCinvestigating

   Debido a una salida continua en un proveedor de terceros, estamos experimentando una perturbación del servicio que afecta a lo siguiente: - Nuevo cliente a bordo - Envíos de verificación de identidad para los clientes existentes - Transacciones que requieren el cumplimiento de la regla de viaje Nuestro sistema se recuperará automáticamente una vez que nuestro proveedor esté de vuelta en línea. Estamos monitoreando activamente la situación y proporcionaremos actualizaciones cuando estén disponibles. Nos disculpamos por cualquier inconveniente y apreciamos su comprensión.

2. 14 de julio de 2026 a las 16:15 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. 14 de julio de 2026 a las 16:20 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 25 de junio de 2026 a las 17:30 UTCinvestigating

   Base mainnet is having issues that are temporarily affecting certain services such as BASE deposits and withdrawals, Instant Credit, Earn and Exa Card We’ll post regular updates here as more information becomes available: https://status.base.org/incidents/5c4gm1wzbjs4 Thanks for your understanding.

2. 26 de junio de 2026 a las 10:12 UTCresolved

   This incident has been resolved.

1. 29 de mayo de 2026 a las 8:43 UTCinvestigating

   We are currently experiencing delays with Constellation (DAG) and Coq Inu (COQ) transactions affecting trading. Our team is actively working to resolve the situation. This issue impacts Uphold, Ascent, and Topper. We apologize for any inconvenience and will provide updates as the situation progresses.

2. 29 de mayo de 2026 a las 9:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 de junio de 2026 a las 10:00 UTCresolved

   This incident has been resolved.

1. 19 de mayo de 2026 a las 13:04 UTCidentified

   We are aware of an ongoing incident at Mastercard that may be affecting some Uphold Card users in the UK. The following features may be intermittently impacted for some UK Uphold Card users: - Viewing card details and PIN - Card freezing - Online payments requiring 3DS authentication Please note that this issue is not affecting all cards or transactions. If you are currently able to use your card normally, no action is needed. Mastercard is actively working to resolve this issue and we are monitoring. We will provide updates as they become available. We apologise for any inconvenience and appreciate your understanding.

2. 19 de mayo de 2026 a las 14:13 UTCresolved

   This incident has been resolved.

1. 24 de abril de 2026 a las 8:27 UTCinvestigating

   We are currently investigating a service disruption affecting the Uphold Card. US Uphold Card: Card transactions may be being declined at the merchant. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be reversed automatically. UK Uphold Card: Some Card transactions may be being declined at the merchant. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be refunded once the issue is resolved. In the meantime, we recommend using an alternative payment method where possible. Our team is actively working to resolve this issue and will provide updates as they become available. We apologise for the inconvenience and appreciate your understanding.

2. 27 de abril de 2026 a las 17:23 UTCmonitoring

   Thank you for your patience while our team has been working to resolve this issue. Several improvements have been implemented today to address the performance issues affecting the Uphold Card and reduce failed transaction. We are now monitoring the results closely. US Uphold Card: Card transactions should now be processing normally. Any amounts that were debited from your Uphold balance for transactions previously declined at the merchant will be reversed automatically. UK Uphold Card: Card transactions should now be processing normally. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be refunded once we have fully confirmed resolution. We expect to provide a final update tomorrow once we have reviewed the numbers and confirmed full stabilisation. We apologise for the inconvenience and appreciate your continued patience.

3. 30 de abril de 2026 a las 9:20 UTCresolved

   This incident has been resolved.

1. 26 de marzo de 2026 a las 23:41 UTCidentified

   We are currently experiencing delays with Ethereum (ETH) network transactions, affecting both deposits and withdrawals. The issue has been identified and originates from a third-party service provider. We are actively monitoring the situation and will resume normal operations as soon as the issue is resolved. Impact: Uphold, Ascent, and Topper We apologize for any inconvenience and will provide updates as the situation progresses.

2. 27 de marzo de 2026 a las 0:24 UTCmonitoring

   The issue affecting Ethereum (ETH) transactions has been resolved. A fix has been implemented and operations should be back to normal. We continue to monitor for any outlier situations.

3. 27 de marzo de 2026 a las 0:59 UTCresolved

   This incident has been resolved.

1. 3 de febrero de 2026 a las 16:50 UTCinvestigating

   Temporary Service Issue We’re addressing a technical issue that’s temporarily affecting certain services on Uphold and Topper We expect to restore service shortly. Areas affected: - Trading - Deposits and Withdrawals We’ll post regular updates here as more information becomes available. Thanks for your understanding.

2. 3 de febrero de 2026 a las 17:14 UTCresolved

   This incident has been resolved.

1. 3 de febrero de 2026 a las 16:01 UTCinvestigating

   We’re addressing a technical issue that’s temporarily affecting services on Uphold. We’ll post regular updates here as more information becomes available. We expect to restore service shortly.

2. 3 de febrero de 2026 a las 16:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 de febrero de 2026 a las 17:14 UTCresolved

   This incident has been resolved.

1. 18 de diciembre de 2025 a las 22:21 UTCinvestigating

   We’re addressing a technical issue that’s temporarily affecting certain services on Uphold. We expect to restore service shortly. Areas affected: - Trading of XRP We’ll post regular updates here as more information becomes available. Thanks for your understanding.

2. 18 de diciembre de 2025 a las 22:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 de diciembre de 2025 a las 23:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 de diciembre de 2025 a las 23:27 UTCresolved

   This incident has been resolved.

1. 18 de diciembre de 2025 a las 17:31 UTCinvestigating

   We're experiencing issues processing Deposits and Withdrawals on the XRPL Network. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. Products Affected: - Uphold - Topper We’ll continue to provide updates as new information becomes available. Thank you for your understanding.

2. 18 de diciembre de 2025 a las 19:11 UTCresolved

   This incident has been resolved.

1. 6 de diciembre de 2025 a las 12:23 UTCinvestigating

   We’re currently experiencing an issue that is affecting some of our services. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. We’ll provide updates as soon as they become available. Thank you for your patience and understanding.

2. 6 de diciembre de 2025 a las 12:31 UTCidentified

   We’ve identified the root cause of the issue and are actively working to implement a fix and restore normal operations as quickly as possible. Areas Affected: - Deposits - Withdrawals - Trading Products Affected: - Uphold - Topper - easyBitcoing.app - Enterprise API We’ll continue to provide updates as new information becomes available. Thank you for your understanding.

3. 6 de diciembre de 2025 a las 13:34 UTCmonitoring

   The issue impacting our services has been resolved, and systems are now operating normally. We’ll continue to monitor performance, but no further impact is expected. Thank you for your patience while we worked to restore service.

4. 6 de diciembre de 2025 a las 13:36 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 6 de diciembre de 2025 a las 17:53 UTCresolved

   This incident has been resolved.

1. 18 de noviembre de 2025 a las 12:04 UTCinvestigating

   We’re currently experiencing an issue, caused by a third-party provider, that is impacting the normal use of our platforms. The incident affects multiple functionalities, including login, transactions, and other related services. This issue impacts Uphold, Topper, easyBitcoin.app, Enterprise, and Ascent. Our team is actively investigating, and we’ll provide updates as soon as they become available.

2. 18 de noviembre de 2025 a las 12:19 UTCmonitoring

   We’re seeing systems beginning to recover, and our teams are closely monitoring performance to ensure full stability. We’ll continue to provide updates as they become available.

3. 18 de noviembre de 2025 a las 13:53 UTCmonitoring

   We've identified that it's again affecting login and transactions, we'll continue monitoring. This is related with Cloudflare systems, you can read more here - https://www.cloudflarestatus.com/ We'll continue providing updates as they become available.

4. 18 de noviembre de 2025 a las 14:45 UTCmonitoring

   Systems are recovering, and services should be fully operational shortly. Our teams are actively monitoring performance to ensure complete stability. We’ll continue to share updates as more information becomes available.

5. 18 de noviembre de 2025 a las 15:37 UTCresolved

   This incident has been resolved.

1. 7 de noviembre de 2025 a las 15:00 UTCinvestigating

   We're experiencing delays processing Solana withdrawals affecting Uphold and Topper. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. We’ll provide updates as soon as they become available. Thank you for your patience and understanding.

2. 7 de noviembre de 2025 a las 17:59 UTCresolved

   This incident has been resolved.

1. 26 de octubre de 2025 a las 2:39 UTCinvestigating

   We’re addressing a technical issue that’s temporarily affecting crypto withdrawals on Uphold {and Topper}. We're on it and expect to restore full service shortly. We’ll post regular updates here as more information becomes available. Thank you for your patience and understanding. We apologize for any inconvenience.

2. 26 de octubre de 2025 a las 3:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 de octubre de 2025 a las 10:31 UTCresolved

   This incident has been resolved.

1. 20 de octubre de 2025 a las 9:50 UTCinvestigating

   A major service disruption at Amazon Web Services (AWS) is causing widespread internet outages, affecting multiple apps and online services across the industry. As a result, SMS login codes for Uphold may be delayed or temporarily unavailable for some users. This issue originates outside of Uphold. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure. Our team is monitoring the situation closely and will provide updates as AWS restores normal service.

2. 20 de octubre de 2025 a las 9:55 UTCmonitoring

   AWS have identified the issue and are reporting "significant signs of recovery". https://health.aws.amazon.com/health/status We continue to monitor the situation. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure.

3. 20 de octubre de 2025 a las 16:46 UTCmonitoring

   Amazon Web Services (AWS) continues to experience intermittent issues affecting multiple apps and online services across the industry. As a result, some Uphold customers may experience delays when processing transactions or receiving SMS login codes. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure. Our team continues to monitor the situation closely and will provide updates until AWS restores normal service.

4. 20 de octubre de 2025 a las 16:50 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 20 de octubre de 2025 a las 18:41 UTCmonitoring

   Update: The latest guidance from Amazon Web Services (AWS) indicates that services are once again improving. AWS currently estimates that full service will be restored within approximately two hours. We’ll continue to monitor progress and share further updates as more information becomes available.

6. 20 de octubre de 2025 a las 23:03 UTCresolved

   Amazon Web Services (AWS) has reported that their issues are now resolved. All Uphold systems remain fully operational. We’ll continue to monitor the situation to ensure stability.

1. 10 de octubre de 2025 a las 22:11 UTCinvestigating

   We’re experiencing temporary issues affecting some transactions on both Uphold and Topper. Our team is working hard to resolve things and we expect to resume normal service shortly Thanks for your understanding.

2. 10 de octubre de 2025 a las 23:00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 de octubre de 2025 a las 23:07 UTCmonitoring

   Systems are returning to normal. Some transactions may take a little longer than normal to complete. We will continue to monitor and update on the situation.

4. 10 de octubre de 2025 a las 23:24 UTCresolved

   This incident has been resolved.

1. 7 de octubre de 2025 a las 9:52 UTCinvestigating

   We’re currently experiencing issues with the TON (The Open Network) network, which are affecting deposits on both Uphold and Topper platforms. Some transactions may appear pending or delayed. These will be processed once the underlying issue is resolved. Our team is actively working to resolve the issue and expects to restore full service shortly. We’ll continue to post updates here as more information becomes available. Thank you for your patience and understanding. We apologize for any inconvenience caused.

2. 7 de octubre de 2025 a las 13:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 7 de octubre de 2025 a las 13:25 UTCresolved

   This incident has been resolved.