Mayor vulnerabilidad a la seguridad
- investigating
Querido cliente, Como puede haber visto en las noticias, se ha descubierto una gran vulnerabilidad de seguridad que afecta a una gran parte de los sitios web y servicios en línea en todo el mundo, incluyendo el nuestro. La seguridad de sus datos es nuestra máxima prioridad. Como muchas otras empresas y organizaciones, incluyendo varios servicios del gobierno holandés, hemos pausado temporalmente nuestro servicio como precaución mientras aplicamos los parches de seguridad necesarios. Queremos asegurarle que el software y los servicios de Virtuagym no han sido comprometidos, y tampoco tiene los datos de sus miembros. Esta pausa es puramente preventiva. Lo que esto significa para ti: Mientras el servicio está fuera de línea, usted y sus miembros no podrán iniciar sesión, reservar clases o utilizar la aplicación. Recomendamos: Que sus miembros sepan de la interrupción temporal. Planificación de una alternativa manual para check-ins y reservas, si es necesario Sabemos lo importante que es nuestra plataforma para su negocio, y recuperarla y correr es nuestra máxima prioridad. Sólo reiniciaremos el servicio una vez que estos parches de seguridad estén en su lugar y estamos seguros de que sus datos están protegidos. Puedes seguir las últimas actualizaciones aquí. También te enviaremos un correo electrónico de nuevo tan pronto como el servicio esté disponible.
- investigating
Seguimos investigando esta cuestión.
- identified
El equipo global de desarrollo de PHP ha lanzado un parche oficial para la vulnerabilidad que nos llevó, y muchas otras empresas, a tomar nuestro sistema fuera de línea como precaución. PHP es el lenguaje de programación ampliamente utilizado que nuestra plataforma está construida sobre todo. El sistema Virtuagym y sus datos no han sido comprometidos. Nuestros ingenieros están investigando el parche y cómo aplicarlo a nuestra plataforma. Todavía estamos comprometidos a devolver el servicio lo antes posible, y sólo lo haremos una vez que tengamos confianza en que la vulnerabilidad se ha resuelto completamente.
- identified
Our team is making good progress on the updates for the PHP vulnerabilities. These are the vulnerabilities that led us, like many other companies, to pause our service as a precaution. We’re now in the first phase of testing, making sure the updates can be applied without significantly affecting the service. Virtuagym and your data have not been compromised. We’ll post another update here as soon as testing is complete.
- identified
Testing of the security updates has gone well. Based on where we are now, we expect the full service to be back online between: 22:00 – 22:30 CEST (Amsterdam) 21:00 – 21:30 BST (London) 16:00 – 16:30 EDT (New York) 07:00 – 07:30 AEDT (Sydney/Melbourne), Thursday 22 October 09:00 – 09:30 NZDT (Auckland), Thursday 22 October We’re running a final round of tests now. These will confirm whether we can go ahead and bring the service back.
- identified
During our final round of testing, we found an issue that we want to resolve before bringing the service back online. This means we need a little more time for additional testing, and the service won’t be back within the time window we shared earlier. The issue is not a new security risk. Our system and your data have not been compromised. We just want to be sure everything works as it should once we go live. Our team remains fully focused on patching the vulnerabilities and restoring the service as soon as possible. We’ll keep you informed on our progress here. We’re sorry for the inconvenience and thank you for your patience.
- identified
Additional testing is complete, and we expect the service to be back online within the next 10 to 25 minutes: 00:10 – 00:25 CEST (Amsterdam), Thursday 22 October 23:10 – 23:25 BST (London), Wednesday 21 October 18:10 – 18:25 EDT (New York), Wednesday 21 October 09:10 – 09:25 AEDT (Sydney/Melbourne), Thursday 22 October 11:10 – 11:25 NZDT (Auckland), Thursday 22 October We’ll post another update here as soon as the service is fully available.
- identified
Good news: Virtuagym is back online and most services are available again. During the interruption, our team implemented the necessary patches for the PHP vulnerabilities that have affected websites and online services worldwide. These are the vulnerabilities that led us, like many other companies, to pause our service as a precaution. Our system and your data have not been compromised. You and your members don’t need to take any further action. A few features will stay offline a little longer: Booking through the new schedule widgets, and bookings made by external systems directly in the new schedule. Booking classes through the Virtuagym apps works as normal. The Goals feature is temporarily unavailable. External integrations with the Lead module, such as lead forms on your website, are temporarily unavailable. Our team is actively working on resolving these remaining issues and will restore each service individually as soon as the necessary security updates have been completed. Everything else, including check-in, automated payment runs, the webshop, and class booking and cancellations, works as normal. We’ll continue to monitor service performance closely and post updates here on our status page as each feature comes back. Thank you for your patience and understanding. Best regards, The Virtuagym team
- identified
The Lead module and the new schedule are fully operational again. This includes: Lead forms and other external integrations with the Lead module Booking through the new schedule widgets, and bookings made by external systems in the new schedule We don’t expect any further limitations on these services. The Goals feature is still temporarily unavailable. We’ll post an update here as soon as it’s back. Once more we want to thank you for your patience.
- resolved
The Virtuagym platform is now fully operational. The Goals feature is live again, and this was the last service still affected by the pause. To confirm once more: the Virtuagym system and your data have not been compromised. Like many other companies worldwide, we paused our service purely as a precaution, while we applied the security patches for the PHP vulnerabilities. You and your members don’t need to take any action. We’re closing this incident. We’ll keep monitoring the platform closely and will post here if anything changes. Once again, thank you for your patience and understanding.
Traducido automáticamente desde la actualización oficial del incidente.