Historial de interrupciones de Vonage

1. 8 de septiembre de 2026 a las 17:26 UTCinvestigating

   Somos conscientes de los problemas que pueden estar afectando el comportamiento de interfaz de usuario de Agent Workspace y Historical Analytics. Estamos trabajando para resolver el problema lo antes posible. Proporcionaremos más actualizaciones dentro de 1 hora. Gracias por su paciencia y comprensión. Si tiene alguna pregunta, sírvase ponerse en contacto con https://www.vonage.com/support/

2. 8 de septiembre de 2026 a las 18:27 UTCinvestigating

   Seguimos trabajando para resolver el problema que puede estar afectando el comportamiento de interfaz de usuario de Agent Workspace y Historical Analytics. Seguiremos proporcionando más actualizaciones aquí dentro de 2 horas. Gracias por su paciencia y comprensión. Si tiene alguna pregunta, sírvase ponerse en contacto con https://www.vonage.com/support/

3. 8 de septiembre de 2026 a las 19:02 UTCmonitoring

   Los servicios de vocabulario siguen mostrando signos de recuperación después de los problemas de hoy con el comportamiento de interfaz de usuario del Agente Workspace y Historical Analytics. Seguiremos proporcionando más actualizaciones aquí dentro de 6 horas y una vez restaurado el servicio completo. Gracias por su paciencia y comprensión mientras trabajamos para restaurar los servicios lo más rápido posible. Si tiene alguna pregunta, sírvase ponerse en contacto con https://www.vonage.com/support/

4. 8 de septiembre de 2026 a las 20:39 UTCresolved

   Los servicios de vocabulario han sido totalmente restaurados después de los problemas de servicio de hoy, que comenzaron en 2026-09-08 13:10 UTC. La resolución completa ha sido confirmada efectiva a partir de 2026-09-08 18:30 UTC. Gracias por su paciencia y comprensión mientras trabajamos para restaurar los servicios lo más rápido posible. Si tiene alguna pregunta, sírvase ponerse en contacto con https://www.vonage.com/support/

Traducido automáticamente desde la actualización oficial del incidente.

1. 4 de septiembre de 2026 a las 9:21 UTCinvestigating

   Somos conscientes de los problemas que pueden estar afectando los correos electrónicos de verificación 2FA en la región EMEA. Estamos trabajando para resolver el problema lo antes posible. Proporcionaremos más actualizaciones dentro de 1 hora. Gracias por su paciencia y comprensión. Si tiene alguna pregunta, sírvase ponerse en contacto con https://www.vonage.com/support/

2. 4 de septiembre de 2026 a las 11:03 UTCidentified

   Identificamos la cuestión y aplicamos medidas iniciales de mitigación. Seguimos trabajando para resolver el problema que puede estar relacionado con problemas de correo electrónico 2FA. Seguiremos proporcionando más actualizaciones aquí dentro de 2 horas. Gracias por su paciencia y comprensión. Si tiene alguna pregunta, sírvase ponerse en contacto con https://www.vonage.com/support/

3. 4 de septiembre de 2026 a las 12:31 UTCidentified

   Seguimos trabajando para resolver el problema que puede afectar a 2FA emails de verificación en las regiones EMEA y NAM. Seguiremos proporcionando más actualizaciones aquí dentro de 6 horas. Gracias por su paciencia y comprensión. Si tiene alguna pregunta, sírvase ponerse en contacto con https://www.vonage.com/support/

4. 4 de septiembre de 2026 a las 13:52 UTCmonitoring

   Los servicios de vocabulario siguen mostrando signos de recuperación después de la interrupción de hoy en 2FA emails de verificación. Seguiremos proporcionando más actualizaciones aquí dentro de 6 horas y una vez restaurado el servicio completo. Gracias por su paciencia y comprensión mientras trabajamos para restaurar los servicios lo más rápido posible. Si tiene alguna pregunta, sírvase ponerse en contacto con https://www.vonage.com/support/

5. 4 de septiembre de 2026 a las 14:25 UTCresolved

   Los servicios de vocabulario han sido completamente restaurados después de la interrupción del servicio de hoy, que comenzó en 2026-09-04 08:01 UTC. La resolución completa ha sido confirmada efectiva 2026-09-04 13:37 UTC. Los clientes afectados recibirán un RFO formal. Gracias por su paciencia y comprensión mientras trabajamos para restaurar los servicios lo más rápido posible. Si tiene alguna pregunta, sírvase ponerse en contacto con https://www.vonage.com/support/

Traducido automáticamente desde la actualización oficial del incidente.

1. 4 de septiembre de 2026 a las 8:26 UTCinvestigating

   Somos conscientes de los problemas que pueden estar afectando sus análisis históricos: entregas programadas, paneles de análisis histórico, y las consultas de Stats API en la región de EMEA. Estamos trabajando para resolver el problema lo antes posible. Proporcionaremos más actualizaciones dentro de 1 hora. Gracias por su paciencia y comprensión. Si tiene alguna pregunta, sírvase ponerse en contacto con https://www.vonage.com/support/

2. 4 de septiembre de 2026 a las 9:25 UTCmonitoring

   Los servicios de vocabulario siguen mostrando signos de recuperación tras la interrupción de hoy en la API de Análisis Histórico y Stats. Seguiremos proporcionando más actualizaciones aquí dentro de 6 horas y una vez restaurado el servicio completo. Gracias por su paciencia y comprensión mientras trabajamos para restaurar los servicios lo más rápido posible. Si tiene alguna pregunta, sírvase ponerse en contacto con https://www.vonage.com/support/

3. 4 de septiembre de 2026 a las 10:17 UTCresolved

   Los servicios de vocabulario han sido completamente restaurados después de la interrupción del servicio de hoy, que comenzó en 2026-09-04 07:07 UTC. La resolución completa ha sido confirmada efectiva a partir de 2026-09-04 10:14 UTC. Gracias por su paciencia y comprensión mientras trabajamos para restaurar los servicios lo más rápido posible. Si tiene alguna pregunta, sírvase ponerse en contacto con https://www.vonage.com/support/

Traducido automáticamente desde la actualización oficial del incidente.

1. 20 de agosto de 2026 a las 9:23 UTCinvestigating

   Somos conscientes de los problemas que pueden estar afectando sus llamadas WebRTC. Estamos trabajando para resolver el problema lo antes posible. Proporcionaremos más actualizaciones dentro de 30 minutos. Gracias por su paciencia y comprensión. Si tiene alguna pregunta, por favor

2. 20 de agosto de 2026 a las 9:31 UTCidentified

   Hemos identificado el problema que puede estar impactando sus llamadas WebRTC y hemos aplicado mitigacións iniciales. Los servicios de vocabulario continúan mostrando signos de recuperación después de la interrupción de hoy en día en Seguiremos proporcionando actualizaciones adicionales aquí dentro de 30 minutos y una vez que se restablezca el servicio completo. Gracias por su paciencia y comprensión mientras trabajamos para restaurar los servicios lo más rápido posible.

3. 20 de agosto de 2026 a las 10:11 UTCmonitoring

   Los servicios de vocabulario siguen mostrando signos de recuperación después de la interrupción de hoy en las llamadas WebRTC. Seguiremos proporcionando nuevas actualizaciones y una vez restaurado el servicio completo. Gracias por su paciencia y comprensión mientras trabajamos para restaurar los servicios lo más rápido posible. If you have any questions, please contact [ https://www.vonage.com/support/]

4. 20 de agosto de 2026 a las 10:49 UTCresolved

   Los servicios de vocabulario han sido completamente restaurados después de la interrupción del servicio de hoy, que comenzó en 2026-08-20 08:14 UTC. La resolución completa ha sido confirmada efectiva 2026-08-20 08:49 UTC. Los clientes afectados recibirán un RFO formal. Gracias por su paciencia y comprensión mientras trabajamos para restaurar los servicios lo más rápido posible. If you have any questions, please contact [ https://www.vonage.com/support/]

Traducido automáticamente desde la actualización oficial del incidente.

1. 11 de agosto de 2026 a las 0:26 UTCinvestigating

   We are currently investigating an issue that may be impacting customers in the APAC region experiencing dropped calls. Our team is actively investigating and working to identify the root cause. We will provide a further update within 2 hours. We apologies for any inconvenience caused.

2. 11 de agosto de 2026 a las 0:27 UTCinvestigating

   We are continuing to investigate this issue.

3. 11 de agosto de 2026 a las 1:26 UTCinvestigating

   We are working to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

4. 11 de agosto de 2026 a las 3:29 UTCinvestigating

   We are continuing to work to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

5. 11 de agosto de 2026 a las 3:45 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in voice interactions. We'll continue to provide further updates here within 4 hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

6. 11 de agosto de 2026 a las 3:47 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 11 de agosto de 2026 a las 8:06 UTCresolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-08-10 15:35 UTC. Full resolution has been confirmed effective 2026-08-11 3:15 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 7 de agosto de 2026 a las 9:21 UTCinvestigating

   We are aware of issues that may be impacting your PCIPal payment sessions in the EMEA and APAC regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 7 de agosto de 2026 a las 9:53 UTCinvestigating

   We are working to resolve the issue that may be impacting your PCIPal payment sessions in the EMEA and APAC regions. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 7 de agosto de 2026 a las 10:54 UTCinvestigating

   We continue to work to resolve the issue impacting your PCIPal payment sessions in the EMEA and APAC regions. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 7 de agosto de 2026 a las 11:19 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in PCIPal payment sessions. We'll continue to provide further updates here within 48 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

5. 7 de agosto de 2026 a las 12:40 UTCresolved

   Vonage services have been fully restored following the PCIPal payment sessions service outage, which began at 2026-08-07 7:57 UTC. Full resolution has been confirmed effective 2026-08-07 12:10 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 4 de agosto de 2026 a las 12:36 UTCinvestigating

   We are aware of issues that may be impacting a subset of EMEA and NAM Historical Analytics scheduled PDF reports. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 4 de agosto de 2026 a las 13:05 UTCresolved

   We have a confirmation that the issue with Historical Analytics is now resolved.

1. 29 de julio de 2026 a las 14:01 UTCinvestigating

   Somos conscientes de las cuestiones que pueden estar afectando las interacciones de voz en las que se utiliza el Asistente Virtual, lo que da lugar a que el Asistente Virtual ya no sea capturado. Estamos trabajando para resolver el problema lo antes posible. Proporcionaremos más actualizaciones dentro de 1 hora. Gracias por su paciencia y comprensión. Si tiene alguna pregunta, https://www.vonage.com/support/

2. 29 de julio de 2026 a las 14:15 UTCinvestigating

   Seguimos investigando esta cuestión.

3. 29 de julio de 2026 a las 14:28 UTCmonitoring

   Los servicios de vocabulario siguen mostrando signos de recuperación después de la interrupción de hoy en AI Studio Virtual Assistant. Seguiremos proporcionando más actualizaciones aquí dentro de 12 horas, y una vez restaurado el servicio completo. Gracias por su paciencia y comprensión mientras trabajamos para restaurar los servicios lo más rápido posible. Si tiene alguna pregunta, sírvase ponerse en contacto con https://www.vonage.com/support/

4. 29 de julio de 2026 a las 20:49 UTCresolved

   Los servicios de vocabulario han sido totalmente restaurados después de la salida del servicio de hoy, que comenzó en 2026-07-29 13:40 UTC. La resolución completa ha sido confirmada efectiva 2026-07-29 14:09 UTC. Recibirás un RFO formal. Gracias por su paciencia y comprensión mientras trabajamos para restaurar los servicios lo más rápido posible.

Traducido automáticamente desde la actualización oficial del incidente.

1. 24 de julio de 2026 a las 9:53 UTCinvestigating

   Somos conscientes de las cuestiones que pueden estar afectando algunas llamadas inbound en las que se utiliza el Asistente Virtual, dando como resultado que la salida de Asistente Virtual ya no se está capturando. Estamos trabajando para resolver el problema lo antes posible. Proporcionaremos más actualizaciones dentro de 1 hora. Gracias por su paciencia y comprensión. Si tiene alguna pregunta, https://www.vonage.com/support/

2. 24 de julio de 2026 a las 11:17 UTCmonitoring

   Los servicios de vocabulario siguen mostrando signos de recuperación tras la interrupción de hoy en Virtual Assistant. Seguiremos proporcionando más actualizaciones aquí dentro de 4 horas, y una vez restaurado el servicio completo. Gracias por su paciencia y comprensión mientras trabajamos para restaurar los servicios lo más rápido posible. Si tiene alguna pregunta, sírvase ponerse en contacto con https://www.vonage.com/support/

3. 24 de julio de 2026 a las 15:11 UTCresolved

   Los servicios de vocabulario han sido completamente restaurados después de la interrupción del servicio de hoy, que comenzó en 2026-07-24 08:06 UTC. La resolución completa ha sido confirmada efectiva 2026-07-24 09:17 UTC. Los clientes afectados recibirán un RFO formal. Gracias por su paciencia y comprensión mientras trabajamos para restaurar los servicios lo más rápido posible. Si tiene alguna pregunta, sírvase ponerse en contacto con https://www.vonage.com/support/

Traducido automáticamente desde la actualización oficial del incidente.

1. 23 de julio de 2026 a las 11:49 UTCinvestigating

   Somos conscientes de los problemas que pueden estar afectando algunas de sus llamadas enrutadas sobre los Controladores de Fronteras de Sesión GTT (SBCs) en la región EMEA debido a un outage de terceros. Estamos trabajando para resolver el problema lo antes posible. Proporcionaremos más actualizaciones dentro de 1 hora. Gracias por su paciencia y comprensión. Si tiene alguna pregunta, sírvase ponerse en contacto con https://www.vonage.com/support/

2. 23 de julio de 2026 a las 13:02 UTCidentified

   Tras una salida reportada por el GTT, estamos monitoreando el impacto en algunos servicios de Vonage, que pueden haber impactado sus llamadas en la región EMEA. Trabajamos estrechamente con el GTT mientras trabajan para resolver el problema. Seguiremos proporcionando más actualizaciones dentro de 6 horas. Gracias por su paciencia y comprensión. Si tiene alguna pregunta, sírvase ponerse en contacto con https://www.vonage.com/support/

3. 23 de julio de 2026 a las 16:58 UTCmonitoring

   Gracias por su paciencia después de que el GTT reporte el outage temprano hoy que puede haber impactado sus llamadas a través de los servicios del GTT. El GETT ha identificado la cuestión y aplicado las medidas iniciales de mitigación, y sigue informando de los primeros signos de recuperación en todos los servicios afectados. Seguimos comprometidos con ellos mientras la recuperación continúa. Proporcionaremos más actualizaciones dentro de 24 horas y una vez restaurado el servicio completo. Si tiene alguna pregunta, sírvase ponerse en contacto con https://www.vonage.com/support/

4. 23 de julio de 2026 a las 17:56 UTCresolved

   Los servicios de vocabulario han sido totalmente restaurados después de la salida de servicio actual reportada por GTT, que comenzó en 2026-07-23 09:44:28 UTC. La resolución completa del incidente ha sido confirmada por GTT eficaz 2026-07-23 14:25 UTC. Los clientes afectados recibirán un RFO formal. Gracias por su paciencia y comprensión mientras trabajamos con GTT para restaurar los servicios lo más rápido posible. Si tiene alguna pregunta, sírvase ponerse en contacto con https://www.vonage.com/support/

Traducido automáticamente desde la actualización oficial del incidente.

1. 9 de julio de 2026 a las 6:42 UTCinvestigating

   We are aware of issues that may be impacting your inbound calls to some VCC US lines in the NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 9 de julio de 2026 a las 7:22 UTCmonitoring

   We have identified the issue that may be impacting your inbound calls and is seeing early signs of recovery. We'll continue to provide further updates here within 8 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 9 de julio de 2026 a las 11:51 UTCresolved

   Vonage services have been fully restored following today’s service outage, which began at 2026-07-09 03:33 AM UTC. Full resolution has been confirmed effective 2026-07-09 07:20 AM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 6 de julio de 2026 a las 14:28 UTCinvestigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting Swedish lines in the EMEA region. We’ll provide further updates within 2h30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 6 de julio de 2026 a las 14:59 UTCmonitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls services. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 2 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 6 de julio de 2026 a las 16:35 UTCresolved

   Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-07-06 11:06 UTC. Full resolution of the incident has been confirmed by third party effective 2026-07-06 14:42 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2 de julio de 2026 a las 10:56 UTCinvestigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting UK lines in the EMEA region. We’ll provide further updates within 2h30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2 de julio de 2026 a las 16:29 UTCmonitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls to UK lines in the EMEA region. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 24 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 3 de julio de 2026 a las 11:12 UTCresolved

   Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-07-02 08:51 UTC. Full resolution of the incident has been confirmed by third party effective 2026-07-02 15:45 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2 de julio de 2026 a las 5:11 UTCinvestigating

   We are aware of issues that may be impacting your WebRTC calls when entering DTMF tones. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2 de julio de 2026 a las 6:59 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in your WebRTC calls when entering DTMF tones. We'll continue to provide further updates here within 2h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 2 de julio de 2026 a las 9:27 UTCresolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-07-01 10:45 UTC. Full resolution has been confirmed effective 2026-07-02 06:52 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 1 de julio de 2026 a las 16:00 UTCinvestigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting UK lines in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 1 de julio de 2026 a las 16:58 UTCmonitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls to UK lines in the EMEA region. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 24 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 1 de julio de 2026 a las 19:25 UTCresolved

   Vonage services have been fully restored following today’s service outage reported by our third party carrier, which began around 2026-07-01 9:00 AM UTC. Full resolution of the incident has been confirmed effective 2026-07-01 14:45 PM UTC. Thank you for your patience and understanding as we worked with the carrier to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 30 de junio de 2026 a las 18:35 UTCinvestigating

   We are aware of issues that may be impacting your Intelligent Workspace digital interactions creation. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 30 de junio de 2026 a las 19:37 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace digital interactions creation in the EMEA and APAC regions. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 1 de julio de 2026 a las 12:22 UTCresolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-06-30 19:56 UTC. Full resolution has been confirmed effective 2026-06-30 20:15 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 26 de junio de 2026 a las 12:54 UTCinvestigating

   We are aware of issues that may be impacting some Vonage customers' Omnichannel connection to a third-party outage that is affecting multiple regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. If you have any questions, please contact https://www.vonage.com/support/

2. 26 de junio de 2026 a las 13:08 UTCmonitoring

   Thank you for your patience following our third party's service interruption earlier today, which may have impacted your Omnichannel services. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 8h and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 26 de junio de 2026 a las 19:31 UTCidentified

   Following a service interruption reported by our third party, we continue to monitor the impact to some Vonage services, which may have impacted your Omnichannel services. Our third party has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 8h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 29 de junio de 2026 a las 5:11 UTCresolved

   Vonage services have been fully restored following today’s service interruption reported by our third party, which began at 2026-06-26 3:14 UTC. Full resolution of the incident has been confirmed by our third party effective 2026-06-27 00:08 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/ UPDATE: Salesforce team has now published more information relating to the incident on their platform. For full transparency, we encourage you to review the official incident details and timeline, which are available on the Salesforce Trust Status page: Incident Reference: https://status.salesforce.com/incidents/20004168 This page contains all publicly available information regarding the incident, including status updates and resolution details. Should you have any further questions or require additional clarification, please do not hesitate to reach out — we are happy to assist. We appreciate your understanding and continued partnership.

1. 19 de junio de 2026 a las 12:08 UTCinvestigating

   We are aware of issues that may be impacting some Vonage customers' calling Czech Republic destinations due to a third party interruption that is affecting multiple service providers. We’ll provide further updates within 2h 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 19 de junio de 2026 a las 14:51 UTCinvestigating

   Following a service interruption reported by the affected carriers, we continue to monitor the impact on some Vonage services, which may affect your inbound and outbound calls to the Czech Republic. We are closely engaged with our third-party carriers as they work to resolve the issue. We'll continue to provide further updates within 6 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 19 de junio de 2026 a las 19:54 UTCresolved

   Vonage services have been fully restored following today’s service interruption reported by our third-party carrier, which began at 2026-06-19 11:27 UTC. Full resolution of the incident has been confirmed effective 2026-06-19 18:37 UTC. Thank you for your patience and understanding as we worked with the carriers to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 16 de junio de 2026 a las 17:02 UTCinvestigating

   We are aware of issues that may be affecting the transfer of Virtual Assistant data to VCC. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 16 de junio de 2026 a las 17:46 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in AI Studio Virtual Assistant. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 16 de junio de 2026 a las 18:19 UTCresolved

   Vonage services have been fully restored following today’s service [outage/interruption], which began at 2026-06-14 12:30 UTC. Full resolution has been confirmed effective 2026-06-14 17:06 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 12 de junio de 2026 a las 15:51 UTCinvestigating

   We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We apologize for the earlier incorrect resolution notice — our investigation has revealed the service has not been fully restored. Our engineering team is actively investigating the root cause. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 15 de junio de 2026 a las 17:30 UTCmonitoring

   Vonage services continue to show signs of recovery following Thursday's interruption in AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 16 de junio de 2026 a las 15:27 UTCresolved

   Vonage services have been fully restored following Thursday’s AI Studio service interruption, which began at 2026-05-19 18:24 UTC. Full resolution has been confirmed effective 2026-06-15 10:07 UTC. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/