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    Historial de interrupciones de Wink

    48 incidentes de Wink registrados desde marzo de 2019, con actualizaciones oficiales, componentes afectados, duración y detalles de resolución.

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    App notifications not being received

    Comenzó 16 de septiembre de 2024 a las 17:41 UTC · 90d 9h

    OutageIncidente mayor
    Componentes afectados
    Wink Core API
    1. 16 de septiembre de 2024 a las 17:41 UTCinvestigating

      We are currently investigating this issue.

    2. 12 de diciembre de 2024 a las 16:44 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 16 de diciembre de 2024 a las 3:18 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Comenzó 26 de junio de 2024 a las 0:20 UTC · 18h 11m

    OutageIncidente mayor
    Componentes afectados
    Alexa IntegrationGoogle Home IntegrationWink Hub API
    1. 26 de junio de 2024 a las 0:20 UTCinvestigating

      We are currently investigating this issue.

    2. 26 de junio de 2024 a las 17:18 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26 de junio de 2024 a las 18:31 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Comenzó 18 de diciembre de 2023 a las 16:58 UTC · 9d 4h

    OutageIncidente mayor
    Componentes afectados
    Alexa IntegrationGoogle Home IntegrationWink Hub API
    1. 18 de diciembre de 2023 a las 16:58 UTCinvestigating

      We are currently investigating an issue with controlling Hub-connected devices.

    2. 22 de diciembre de 2023 a las 23:40 UTCinvestigating

      We are continuing to investigate this issue.

    3. 24 de diciembre de 2023 a las 19:14 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 27 de diciembre de 2023 a las 21:19 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Comenzó 7 de octubre de 2023 a las 22:32 UTC · 3d 0h

    OutageIncidente crítico
    Componentes afectados
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration
    1. 7 de octubre de 2023 a las 22:32 UTCinvestigating

      We are investigating issues with logging in and controlling devices.

    2. 10 de octubre de 2023 a las 16:31 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10 de octubre de 2023 a las 23:11 UTCresolved

      This incident has been resolved.

    Hub API Connectivity Issues

    Comenzó 29 de agosto de 2023 a las 2:49 UTC · 3d 3h

    Pending
    Componentes afectados
    Alexa IntegrationGoogle Home IntegrationWink Hub API
    1. 29 de agosto de 2023 a las 2:49 UTCinvestigating

      We are currently investigating this issue.

    2. 1 de septiembre de 2023 a las 6:35 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Comenzó 4 de agosto de 2023 a las 15:43 UTC · 3d 0h

    OutageIncidente crítico
    Componentes afectados
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationIFTTT Integration
    1. 4 de agosto de 2023 a las 15:43 UTCinvestigating

      We are currently investigating an issue with accessing and controlling Wink-connected devices.

    2. 4 de agosto de 2023 a las 21:31 UTCinvestigating

      We are continuing to investigate this issue.

    3. 6 de agosto de 2023 a las 0:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 7 de agosto de 2023 a las 16:08 UTCresolved

      This incident has been resolved.

    Wink App & Device Connectivity/Control Issues

    Comenzó 13 de mayo de 2023 a las 1:12 UTC · 25d 13h

    OutageIncidente crítico
    Componentes afectados
    Wink Core APIAlexa IntegrationGoogle Home Integration
    1. 13 de mayo de 2023 a las 1:12 UTCinvestigating

      We are currently investigating issues with logging into/controlling devices within the Wink App as well as voice commands failing.

    2. 13 de mayo de 2023 a las 1:14 UTCinvestigating

      We are continuing to investigate this issue.

    3. 15 de mayo de 2023 a las 21:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 6 de junio de 2023 a las 3:18 UTCidentified

      We are continuing to work on a fix for this issue.

    5. 6 de junio de 2023 a las 14:50 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. 7 de junio de 2023 a las 15:07 UTCresolved

      This incident has been resolved.

    Philips Hue Control Issues

    Comenzó 29 de marzo de 2023 a las 13:39 UTC · 7d 7h

    OutageIncidente mayor
    Componentes afectados
    Wink Core API
    1. 29 de marzo de 2023 a las 13:39 UTCinvestigating

      We are investigating an incident affecting some accounts which is preventing control and re-linking of Philips Hue devices.

    2. 5 de abril de 2023 a las 21:06 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Comenzó 14 de noviembre de 2022 a las 17:46 UTC · 179d 7h

    OutageIncidente crítico
    Componentes afectados
    Wink Core API
    1. 14 de noviembre de 2022 a las 17:46 UTCinvestigating

      We are currently investigating this issue.

    2. 22 de noviembre de 2022 a las 1:13 UTCinvestigating

      We are currently investigating connectivity issues for Wink-connected devices. Hubs and other devices may periodically disconnect and automatically reconnect to the Wink platform.

    3. 7 de enero de 2023 a las 13:48 UTCinvestigating

      We are continuing to investigate intermittent connectivity issues for Wink-connected devices. Hubs and other devices may periodically disconnect and automatically reconnect to the Wink platform.

    4. 13 de mayo de 2023 a las 1:13 UTCinvestigating

      We are continuing to investigate this issue.

    5. 13 de mayo de 2023 a las 1:16 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Comenzó 29 de septiembre de 2022 a las 14:46 UTC · 8d 5h

    OutageIncidente mayor
    Componentes afectados
    Wink Hub API
    1. 29 de septiembre de 2022 a las 14:46 UTCinvestigating

      We are currently investigating an issue controlling Hub-connected devices.

    2. 7 de octubre de 2022 a las 20:41 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Comenzó 1 de julio de 2022 a las 1:09 UTC · 26d 16h

    OutageIncidente crítico
    Componentes afectados
    Sensi integrationWink Core APIwink.comHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration
    1. 1 de julio de 2022 a las 1:09 UTCidentified

      The issue has been identified and our team is working on a fix.

    2. 12 de julio de 2022 a las 16:09 UTCidentified

      We are continuing to work on a fix for our connectivity issues. We will post here when we have a resolution.

    3. 22 de julio de 2022 a las 15:15 UTCidentified

      A resolution is currently being applied and we anticipate that our core systems and websites will be back online in the coming days.

    4. 25 de julio de 2022 a las 22:09 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 27 de julio de 2022 a las 2:59 UTCidentified

      We have identified an issue regarding password resets, and we are working on a fix. All other issues have been resolved.

    6. 27 de julio de 2022 a las 17:12 UTCresolved

      This incident has been resolved.

    Password Reset and Account Confirmation Email Disruption

    Comenzó 1 de marzo de 2021 a las 22:53 UTC · 114d 16h

    Pending
    1. 1 de marzo de 2021 a las 22:53 UTCinvestigating

      We are currently investigating an issue with emails not being sent for Password Resets, Account Confirmations, and Robot effects.

    2. 24 de junio de 2021 a las 15:32 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Comenzó 25 de enero de 2021 a las 14:19 UTC · 10d 5h

    OutageIncidente crítico
    Componentes afectados
    Sensi integrationWink Core APIwink.comHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIWink Email SupportIFTTT Integration
    1. 25 de enero de 2021 a las 14:19 UTCinvestigating

      We are currently investigating an issue with Alexa control and app activity

    2. 25 de enero de 2021 a las 15:44 UTCinvestigating

      We are currently investigating an issue controlling devices connected to Wink. Local Control of the Wink Hub is not affected and we encourage users to remain logged-in to their Wink Account. Please refrain from unplugging your Wink Hubs while we work to fix this issue.

    3. 25 de enero de 2021 a las 16:14 UTCinvestigating

      We are continuing to investigate this issue.

    4. 26 de enero de 2021 a las 1:30 UTCinvestigating

      We are continuing to investigate an issue controlling devices connected to Wink. Local Control of the Wink Hub is not affected and we encourage users to remain logged-in to their Wink Account. Please refrain from unplugging your Wink Hubs while we work to fix this issue.

    5. 27 de enero de 2021 a las 15:44 UTCidentified

      We have identified the issue and are working on implementing a fix. We are still encouraging our users to refrain from unplugging their Wink Hubs as Local Control is not affected.

    6. 28 de enero de 2021 a las 23:26 UTCidentified

      We have identified the issue and are implementing a fix.

    7. 1 de febrero de 2021 a las 20:30 UTCidentified

      Progress is ongoing and we are still working toward a resolution to get all systems online. We will update this page as new information becomes available.

    8. 3 de febrero de 2021 a las 16:53 UTCidentified

      We have applied a solution to resolve connectivity and we will have the services up soon. Wink Hubs will begin reconnecting in phases. We will update you all again shortly.

    9. 4 de febrero de 2021 a las 16:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results. Most Hubs are back online.

    10. 4 de febrero de 2021 a las 19:40 UTCresolved

      This incident has been resolved.

    Sensi Service Disruption

    Comenzó 1 de diciembre de 2020 a las 5:45 UTC · 2h 26m

    OutageIncidente crítico
    Componentes afectados
    Sensi integration
    1. 1 de diciembre de 2020 a las 5:45 UTCinvestigating

      Sensi is experiencing a service issue and they are currently investigating a solution. Remote access to Sensi through the Sensi App and through Wink are temporarily unavailable. The Sensi thermostat should operate your HVAC system normally.

    2. 1 de diciembre de 2020 a las 7:27 UTCmonitoring

      Sensi has a fix in place and are monitoring.

    3. 1 de diciembre de 2020 a las 8:11 UTCresolved

      This incident has been resolved.

    Google Home Integration Service Disruption

    Comenzó 6 de octubre de 2020 a las 15:23 UTC · 13m

    OutageIncidente mayor
    Componentes afectados
    Google Home Integration
    1. 6 de octubre de 2020 a las 15:23 UTCinvestigating

      Our Google Home integration is currently experiencing issues due to maintenance being performed by an upstream provider. We will update this status page when the issue is resolved

    2. 6 de octubre de 2020 a las 15:36 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Comenzó 10 de septiembre de 2020 a las 22:20 UTC · 2d 2h

    OutageIncidente mayor
    Componentes afectados
    Sensi integrationWink Core APIwink.comHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIWink Email SupportIFTTT Integration
    1. 10 de septiembre de 2020 a las 22:20 UTCinvestigating

      We are currently investigating an issue controlling devices connected to Wink.

    2. 11 de septiembre de 2020 a las 2:03 UTCinvestigating

      We are continuing to investigate this issue.

    3. 11 de septiembre de 2020 a las 22:28 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 12 de septiembre de 2020 a las 2:15 UTCidentified

      We have implemented a fix for wink.com and are continuing our work to bring the rest of the services online

    5. 12 de septiembre de 2020 a las 16:27 UTCidentified

      We are continuing to work on a fix for this issue.

    6. 12 de septiembre de 2020 a las 20:32 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    7. 13 de septiembre de 2020 a las 0:30 UTCmonitoring

      We are continuing to monitor for any further issues.

    8. 13 de septiembre de 2020 a las 1:19 UTCresolved

      This incident has been resolved.

    Wink Connectivity Issues

    Comenzó 31 de julio de 2020 a las 4:36 UTC · 7h 55m

    IssuesIncidente menor
    Componentes afectados
    Wink Hub API
    1. 31 de julio de 2020 a las 4:36 UTCinvestigating

      We are receiving reports of some Wink Hubs going offline and are investigating the issue.

    2. 31 de julio de 2020 a las 12:30 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Comenzó 26 de julio de 2020 a las 0:44 UTC · 1h 23m

    IssuesIncidente menor
    Componentes afectados
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration
    1. 26 de julio de 2020 a las 0:44 UTCinvestigating

      We are currently investigating issues controlling Wink devices by voice and in the app.

    2. 26 de julio de 2020 a las 1:31 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26 de julio de 2020 a las 1:40 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26 de julio de 2020 a las 2:07 UTCresolved

      This incident has been resolved.

    Wink Connectivity Issues

    Comenzó 1 de julio de 2020 a las 17:58 UTC · 24m

    OutageIncidente mayor
    Componentes afectados
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration
    1. 1 de julio de 2020 a las 17:58 UTCinvestigating

      We are currently investigating reports of connectivity issues. This is affecting in-app commands as well as voice commands.

    2. 1 de julio de 2020 a las 18:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 1 de julio de 2020 a las 18:22 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Comenzó 26 de junio de 2020 a las 18:40 UTC · 2h 40m

    OutageIncidente mayor
    Componentes afectados
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationIFTTT Integration
    1. 26 de junio de 2020 a las 18:40 UTCinvestigating

      We are currently investigating reports of connectivity issues. This is affecting in-app commands as well as voice commands.

    2. 26 de junio de 2020 a las 20:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 26 de junio de 2020 a las 21:20 UTCresolved

      This incident has been resolved.