Historial de interrupciones de Workramp

1. 31 de agosto de 2026 a las 14:15 UTCinvestigating

   Algunas características impulsadas por AI no funcionan actualmente. Nuestro equipo está investigando activamente el tema y trabajando en una actualización. Actualmente se encuentran afectadas las siguientes características: -Crear Guía a través de AI - impactar Aprende:Up/internal - AI Challenge Grading - impactante Aprender:Up/internal -Aprendizaje de preguntas de texto - impactando a ambas academias Seguiremos monitoreando la situación y proporcionaremos actualizaciones aquí mientras aprendemos más. Gracias por su paciencia mientras trabajamos para resolver esto.

2. 31 de agosto de 2026 a las 20:09 UTCidentified

   Nuestro equipo de backend encontró el problema y está trabajando en una actualización para solucionarlo. Una vez confirmado, nuestro equipo será capaz de hacer una solución de datos para la clasificación de preguntas de AI Text que se estancan actualmente. Eres libre para calificar manualmente esos si quieres en el ínterin. Actualizaremos aquí una vez que la actualización sea publicada y luego otra vez cuando se haya completado la fijación de datos.

3. 1 de septiembre de 2026 a las 20:50 UTCmonitoring

   Se ha aplicado una solución, y estamos monitoreando los resultados. Todas las siguientes características de AI deben estar trabajando de nuevo: -Crear Guía vía AI - IAI Challenge Grading -Grado de preguntas de texto de AI Nuestro equipo está trabajando en una solución de datos para cualquier clasificación que se haya perdido para el tema de edición de preguntas de texto AI. Para los desafíos, estos se establecen para desactivar el grado AI y asignar usuarios reales después de ser incapaces de calificar, para que aquellos puedan ser calificados manualmente. Si usted necesita el grador AI Challenge en lugar de perderse el 31 de agosto, por favor contacte a [email protected]

4. 2 de septiembre de 2026 a las 13:41 UTCresolved

   La solución de datos para la cuestión de edición de preguntas sobre textos de AI se ha publicado ahora, por lo que esta cuestión se ha resuelto totalmente. Si usted está notando algo o si hay algo que podamos ayudar con, por favor contacte a [email protected]

Traducido automáticamente desde la actualización oficial del incidente.

1. 20 de enero de 2026 a las 16:39 UTCinvestigating

   Our backend team is aware of the issue and are investigating further

2. 20 de enero de 2026 a las 16:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results

3. 20 de enero de 2026 a las 16:46 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 20 de enero de 2026 a las 16:50 UTCresolved

   The incident has been fully resolved

1. 15 de octubre de 2025 a las 18:57 UTCinvestigating

   We are currently experiencing an outage with the platform and our backend team is investigating the issue.

2. 15 de octubre de 2025 a las 19:05 UTCidentified

   We have identified the cause of the issue. You may see some errors persist or degraded site performance while we are working towards a solution.

3. 15 de octubre de 2025 a las 19:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 15 de octubre de 2025 a las 22:21 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 15 de octubre de 2025 a las 22:21 UTCresolved

   This incident has been resolved.

1. 26 de septiembre de 2025 a las 15:35 UTCinvestigating

   We are currently investigating reports of delays with SCORM module statuses syncing to WorkRamp after learner completion.

2. 26 de septiembre de 2025 a las 16:29 UTCinvestigating

   This issue is now resolved and SCORM module statuses are syncing as expected.

3. 26 de septiembre de 2025 a las 16:30 UTCresolved

   This issue is now resolved and SCORM module statuses are syncing as expected.

1. 8 de septiembre de 2025 a las 18:14 UTCinvestigating

   Analytics Studio is down due to an outage with Omni Analytics. Omni has identified the source of the issue and is working on a fix. More information can be found on their status page at https://status.omniapp.co/

2. 8 de septiembre de 2025 a las 18:16 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 de septiembre de 2025 a las 18:46 UTCmonitoring

   Omni Analytics has implemented a fix and is monitoring the progress.

4. 8 de septiembre de 2025 a las 19:25 UTCresolved

   This incident has been resolved.

1. 3 de septiembre de 2025 a las 16:26 UTCinvestigating

   We are currently investigating reports of platform slowness and errors within the Employee and Customer Learning Cloud.

2. 3 de septiembre de 2025 a las 17:27 UTCresolved

   This incident has now been resolved.

1. 12 de agosto de 2025 a las 14:28 UTCinvestigating

   We are currently investigating an issue with errors when loading reports from the Report Builder. This is limited to customers in the EU.

2. 12 de agosto de 2025 a las 15:51 UTCresolved

   This incident has been resolved.

1. 8 de agosto de 2025 a las 16:21 UTCinvestigating

   We are currently investigating an issue with the content search in the Admin Console returning no results.

2. 8 de agosto de 2025 a las 17:00 UTCidentified

   The issue has been identified and a fix is being applied.

3. 8 de agosto de 2025 a las 17:04 UTCresolved

   The issue has been resolved and the Admin Console content search is now working as expected.

1. 12 de junio de 2025 a las 18:35 UTCinvestigating

   Our marketing host Kinsta is currently experiencing site issues which leads to an error page on workramp.com. All WorkRamp services are currently functional and you can find the login page at app.workramp.com/login or through your company domain.

2. 12 de junio de 2025 a las 21:05 UTCresolved

   This incident has been resolved.

1. 10 de junio de 2025 a las 20:37 UTCresolved

   Admins receiving a "Sorry, an error occurred" message when working in the Admin console.

1. 15 de noviembre de 2024 a las 15:30 UTCinvestigating

   We are experiencing degraded performances in the employee learning cloud which is leading an error when publishing Guides.

2. 15 de noviembre de 2024 a las 19:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 de noviembre de 2024 a las 21:52 UTCresolved

   This incident has been resolved.

1. 16 de agosto de 2024 a las 13:53 UTCinvestigating

   We're currently experiencing a service outage on our Employee and Customer Learning Cloud. Our team is actively working on investigating the issue.

2. 16 de agosto de 2024 a las 13:56 UTCmonitoring

   The site is up and running and we are monitoring the results.

3. 16 de agosto de 2024 a las 15:28 UTCresolved

   This incident has been resolved.

1. 5 de abril de 2024 a las 20:40 UTCinvestigating

   We are aware of an issue with our platform intermittently producing a generic errors.

2. 5 de abril de 2024 a las 20:42 UTCidentified

   Our backend team is working on resolving the intermittent error. We expect full platform stability soon.

3. 5 de abril de 2024 a las 21:19 UTCmonitoring

   We have now deployed a fix and are monitoring the results.

4. 5 de abril de 2024 a las 21:47 UTCresolved

   This incident has been resolved.

1. 2 de abril de 2024 a las 15:45 UTCidentified

   Our team has identified that there is a service outage on our Employee and Customer Learning Cloud.

2. 2 de abril de 2024 a las 16:14 UTCinvestigating

   We're currently experiencing a service outage on our Employee and Customer Learning Cloud. Our team is actively working on investigating the issue.

3. 2 de abril de 2024 a las 16:35 UTCidentified

   Our team has identified a possible cause for the outage and are working on a solution.

4. 2 de abril de 2024 a las 16:44 UTCmonitoring

   The platform is back up and running, however our team is still monitoring the stability of the platform's performance.

5. 2 de abril de 2024 a las 19:01 UTCresolved

   This incident has been resolved.

1. 16 de febrero de 2024 a las 19:56 UTCinvestigating

   We are currently investigating this issue.

2. 16 de febrero de 2024 a las 19:58 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 16 de febrero de 2024 a las 19:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16 de febrero de 2024 a las 20:01 UTCresolved

   This incident has been resolved.

1. 15 de noviembre de 2023 a las 21:43 UTCinvestigating

   There is currently a platform outage where users will encounter a generic “Sorry, an error occurred.’ message. Our backend team is already investigating the issue and working on getting the platform back up and running.

2. 15 de noviembre de 2023 a las 21:52 UTCmonitoring

   Our team has restored platform functions and are monitoring the backend impact.

3. 15 de noviembre de 2023 a las 22:05 UTCidentified

   While we were accessing the backend impact of the original issue, the backend processes became congested and the platform unavailable again.

4. 15 de noviembre de 2023 a las 22:23 UTCidentified

   We are continuing to work on a fix for this issue.

5. 15 de noviembre de 2023 a las 22:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 16 de noviembre de 2023 a las 0:15 UTCresolved

   A solution has been put in place and the platform is functioning stably.

1. 31 de octubre de 2023 a las 21:37 UTCinvestigating

   Users are currently seeing a generic "Sorry, an error occurred." message when trying to access any WorkRamp pages.

2. 31 de octubre de 2023 a las 21:39 UTCidentified

   WorkRamp pages are loading again but we are still identifying the cause of the original error.

3. 31 de octubre de 2023 a las 21:46 UTCresolved

   The error is now resolved and all systems are functional.

1. 18 de octubre de 2023 a las 13:02 UTCinvestigating

   There is a backup of backend processes causing a delay in certain actions in the platform.

2. 18 de octubre de 2023 a las 13:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 de octubre de 2023 a las 14:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 de octubre de 2023 a las 15:52 UTCresolved

   This incident has been resolved.

1. 1 de septiembre de 2023 a las 16:15 UTCresolved

   Due to a backup of some platform processes, some functions, such as Guide publishing or emails being sent out from the platform, are seeing delays from 30 minutes to 1 hour.

1. 9 de marzo de 2023 a las 18:39 UTCinvestigating

   The service provider we use to manage our SCORM modules, SCORM Cloud, is experiencing some technical difficulties. This causes users to see a blank page when navigating into a SCORM module.

2. 9 de marzo de 2023 a las 19:02 UTCmonitoring

   SCORM modules are loading normally again. We are monitoring this to confirm it is no longer an issue.

3. 10 de marzo de 2023 a las 3:57 UTCresolved

   This incident has been resolved.