Historial de interrupciones de Xendit

1. 12 de agosto de 2026 a las 19:05 UTCidentified

   Dear Valued Customers, We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 20.00% of requests in the last 15 minutes have been affected - First triggered at: 2026-08-13 02:03:17+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 de agosto de 2026 a las 20:07 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 de agosto de 2026 a las 19:04 UTCidentified

   Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Indonesia - Over 0.5% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 de agosto de 2026 a las 20:03 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 de agosto de 2026 a las 17:39 UTCidentified

   Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 de agosto de 2026 a las 18:39 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 de agosto de 2026 a las 17:10 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: above 50001

2. 12 de agosto de 2026 a las 17:20 UTCresolved

   This incident has been resolved.

Traducido automáticamente desde la actualización oficial del incidente.

1. 12 de agosto de 2026 a las 16:20 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_GCASH: 1-50000

2. 12 de agosto de 2026 a las 16:50 UTCresolved

   This incident has been resolved.

1. 12 de agosto de 2026 a las 16:02 UTCidentified

   Queridos Clientes Valorados, Hemos detectado problemas con los pagos de LINKAJA EWALLET debido a una interrupción en el final de nuestro socio. Impacto: - Estamos viendo problemas con la finalización de los pagos en LINKAJA - Los comerciantes podrán iniciar las transacciones con éxito, pero es probable que reciban retrasos en el pago. - Mercado: Indonesia - Impacto: la tasa de pago exitosa cayó por debajo del umbral normal Actualmente estamos en proceso de investigación y mantendremos esta página actualizada mientras aprendemos más y restauramos estos servicios. Mientras tanto, le recomendamos que tome las siguientes medidas para mitigar las perturbaciones a sus usuarios finales durante este incidente: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliar el estado de las transacciones iniciadas después del incidente será necesario. Trabajaremos con nuestro proveedor de eWallet y proporcionaremos información adicional a su debido tiempo. Siento la molestia causada. Sinceramente, Xendit servicio al cliente

2. 12 de agosto de 2026 a las 16:03 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Traducido automáticamente desde la actualización oficial del incidente.

1. 12 de agosto de 2026 a las 16:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: All amount

2. 12 de agosto de 2026 a las 18:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-9999, above 100000001

3. 12 de agosto de 2026 a las 18:20 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 1-4999, 10000-50000000 BNI: 1-9999, 100000001-250000000 MANDIRI: 10000-50000000 PERMATA: 1-9999, above 100000001 Other banks and Ewallets: 1-9999, 100000001-250000000

4. 12 de agosto de 2026 a las 20:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 1-4999, 10000-50000000 BNI: 1-9999, 100000001-250000000 MANDIRI: 10000-50000000 PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-9999, 100000001-250000000

5. 12 de agosto de 2026 a las 21:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-4999, above 250000001

1. 12 de agosto de 2026 a las 14:53 UTCidentified

   Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 de agosto de 2026 a las 14:54 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 de agosto de 2026 a las 9:56 UTCidentified

   Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 de agosto de 2026 a las 12:18 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 de agosto de 2026 a las 6:52 UTCidentified

   Queridos Clientes Valorados, Hemos detectado problemas con pagos Over-The-Counter (OTC) ECPAY LOAN debido a la interrupción en el final de nuestro socio. Impacto: - El creado Over-The-Counter (OTC) ECPAY LOAN no puede ser pagado - El pago exitoso de Over-The-Counter (OTC) tardará más tiempo en procesar - Los comerciantes podrán crear y actualizar códigos de pago Over-The-Counter (OTC) Estamos investigando y mantendremos esta página actualizada mientras escuchamos noticias de nuestro socio. Mientras tanto, le recomendamos que tome las siguientes medidas para mitigar las perturbaciones durante este incidente: - Advise a sus pagadores a utilizar otros canales de pago Siento la molestia causada. Sinceramente, Xendit servicio al cliente

2. 12 de agosto de 2026 a las 8:54 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Traducido automáticamente desde la actualización oficial del incidente.

1. 12 de agosto de 2026 a las 4:28 UTCidentified

   Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 de agosto de 2026 a las 5:16 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 de agosto de 2026 a las 4:25 UTCidentified

   Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 de agosto de 2026 a las 4:28 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 de agosto de 2026 a las 2:12 UTCidentified

   Queridos Clientes Valorados, Hemos detectado problemas con pagos Over-The-Counter (OTC) ECPAY LOAN debido a la interrupción en el final de nuestro socio. Impacto: - El creado Over-The-Counter (OTC) ECPAY LOAN no puede ser pagado - El pago exitoso de Over-The-Counter (OTC) tardará más tiempo en procesar - Los comerciantes podrán crear y actualizar códigos de pago Over-The-Counter (OTC) Estamos investigando y mantendremos esta página actualizada mientras escuchamos noticias de nuestro socio. Mientras tanto, le recomendamos que tome las siguientes medidas para mitigar las perturbaciones durante este incidente: - Advise a sus pagadores a utilizar otros canales de pago Siento la molestia causada. Sinceramente, Xendit servicio al cliente

2. 12 de agosto de 2026 a las 2:31 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Traducido automáticamente desde la actualización oficial del incidente.

1. 12 de agosto de 2026 a las 1:45 UTCidentified

   Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 de agosto de 2026 a las 1:46 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 de agosto de 2026 a las 1:43 UTCidentified

   Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 de agosto de 2026 a las 1:44 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 de agosto de 2026 a las 0:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BNI: 1-4999, above 250000001

2. 12 de agosto de 2026 a las 0:50 UTCresolved

   This incident has been resolved.

1. 11 de agosto de 2026 a las 23:38 UTCidentified

   Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 de agosto de 2026 a las 0:38 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 11 de agosto de 2026 a las 22:05 UTCidentified

   Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 11 de agosto de 2026 a las 22:06 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 11 de agosto de 2026 a las 21:21 UTCidentified

   Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 11 de agosto de 2026 a las 21:24 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 11 de agosto de 2026 a las 21:19 UTCidentified

   Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 11 de agosto de 2026 a las 21:20 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service