Historique des pannes de 10to8

We are currently experiencing an ongoing issue impacting Smart Messaging and the Product Dashboard AI Assistant. We are also experiencing degraded performance on the voice booking name transcription. We have identified the root cause of these issues and are working on a solution.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue where some communciations are delayed in sending. This includes new appointment confirmations, reminders and ad-hoc messages.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Performance on the US Server is currently degraded. Some users may be experiencing slow loading times. We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

At present, we are experiencing degraded performance following our scheduled database upgrade. We are monitoring our systems and anticipate that performance will recover once ongoing database optimization tasks have been completed.

We are running our database optimization task. We are monitoring the performance of the system(s)

This incident has been resolved.

We're experiencing an elevated level of undelivered SMS in the USA and are currently looking into the issue.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

We have identified the issue. We are working with our service provider(s) to resolve this.

We are working with our service provider(s) to resolve this. Meanwhile, we have deployed a partial patch for this issue, and the support team has been informed of the workaround. The support team is reaching out to the impacted accounts. Please feel free to reach out to support for any assistance.

We have released a fix to improve SMS delivery rates in the US. We have seen an improvement in delivery rates, and we are continuing to monitor the situation.

We are continuing to monitor for any further issues.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

Thank you for your patience. We are currently working to have this remedied, and will email you as soon as we have an update.

A fix has been implemented and we are monitoring the results. Any calendar sync or messaging delays should be resolved shortly. Please contact [email protected] if you continue to face any problems.

This incident has been resolved.

We understand some users are experiencing Sign In Scheduling running slowly and we are investigating the issue. Please check the status page for updates.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

SISc experienced an outage for 10 minutes. This is now resolved, and SISc is functioning as expected.

SISc experienced an outage for 05 minutes. This is now resolved, and SISc is functioning as expected.

We are improving our internal system.

We are preparing the systems for the upgrade.

We have completed the internal system upgrade.

Some users were reporting availability was appearing empty (but was behaving as expected on booking page/calendar etc). This issue did not affect all users and the issue has now been resolved.

US server degradation between 1:41pm and 2pm

SISc experienced an outage for 07 minutes. This is now resolved, and SISc is functioning as expected.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're currently investigating an issue with a third party service

Fully operational. Continuing to monitor to ensure stability.

This incident has been resolved.

Booking notifications were delayed for some customers for up to 6hrs.