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    51 Accredible incidents · octobre 2020 — official updates, affected components, duration and resolution details.

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    Perturbation du service d'analyse (région de l'UE)

    Début 19 octobre 2026 à 06:15 UTC · 3h 9m

    OutageIncident majeur
    Composants affectés
    EU - Analytics
    1. 19 octobre 2026 à 06:15 UTCinvestigating

      Nous enquêtons actuellement sur cette question.

    2. 19 octobre 2026 à 07:16 UTCmonitoring

      Un correctif a été mis en place et nous suivons les résultats.

    3. 19 octobre 2026 à 07:18 UTCmonitoring

      Nous restons à l'affût de tout autre problème.

    4. 19 octobre 2026 à 09:24 UTCresolved

      Cet incident a été résolu.

    Traduit automatiquement depuis la mise à jour officielle de l'incident.

    Temps d'arrêt de l'API américaine intermittent

    Début 5 août 2026 à 08:08 UTC · 21m

    OutageIncident majeur
    Composants affectés
    USA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - Wallet PassesUSA - APIUSA - Dashboard
    1. 5 août 2026 à 08:08 UTCinvestigating

      Nous enquêtons sur la question.

    2. 5 août 2026 à 08:12 UTCinvestigating

      The API is operational, but we are still confirming root cause.

    3. 5 août 2026 à 08:25 UTCmonitoring

      We have identified the cause, and are working on future prevention.

    4. 5 août 2026 à 08:29 UTCresolved

      This incident has been resolved.

    Traduit automatiquement depuis la mise à jour officielle de l'incident.

    Analytics Service (US Region) Partial Outage

    Début 8 mai 2026 à 05:42 UTC · 9h 59m

    OutageIncident majeur
    Composants affectés
    AWS ec2-us-east-1USA - Analytics
    1. 8 mai 2026 à 05:42 UTCinvestigating

      We are currently investigating this issue.

    2. 8 mai 2026 à 08:38 UTCinvestigating

      We are investigating degraded service caused by an issue affecting AWS infrastructure used by our platform.

    3. 8 mai 2026 à 09:14 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 8 mai 2026 à 14:26 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 8 mai 2026 à 14:31 UTCmonitoring

      We are continuing to monitor for any further issues.

    6. 8 mai 2026 à 15:41 UTCresolved

      The incident has been resolved and all our services are fully functional now.

    PDF Image rendering issue - EU server

    Début 24 février 2026 à 10:33 UTC · 12m

    Pending
    Composants affectés
    EU - Rendering (PDF & Image)
    1. 24 février 2026 à 10:33 UTCidentified

      We are currently experiencing a brief issue with the image generating on our PDF certificates for accounts on our EU server. Our team has identified the issue and is implementing a fix.

    2. 24 février 2026 à 10:45 UTCresolved

      This issue has been resolved. The issue lasted approximately 30 mins.

    Partial System outage - Third party service outage

    Début 18 novembre 2025 à 12:08 UTC · 5h 42m

    OutageIncident majeur
    Composants affectés
    USA - IntegrationsSandbox - IntegrationsEU - Rendering (PDF & Image)Sandbox - Wallet PassesSandbox - DashboardUSA - Rendering (PDF & Image)USA - Spotlight DirectoryEU - Wallet PassesSandbox - AnalyticsEU - CredentialsUSA - CredentialsUSA - Wallet PassesEU - Spotlight DirectoryEU - IntegrationsSandbox - CredentialsUSA - AnalyticsEU - AnalyticsSandbox - Spotlight DirectorySandbox - Rendering (PDF & Image)EU - DashboardUSA - Dashboard
    1. 18 novembre 2025 à 12:08 UTCinvestigating

      Due to an issue with one of our third-party providers, our applications are currently impacted. For more information, you can view the Third-Party Status Page: https://www.cloudflarestatus.com/

    2. 18 novembre 2025 à 14:53 UTCmonitoring

      Our third-party has implemented a fix and believes the issue has been resolved. We are seeing our pages being responsive; however, we will keep this issue as monitoring until our provider has cleared the Incident.

    3. 18 novembre 2025 à 17:50 UTCresolved

      Our Third-Party provider has confirmed that this issue has been resolved.

    Analytics Pages Not Loading - Third-Party service partial outage

    Début 20 octobre 2025 à 10:50 UTC · 18h 39m

    IssuesIncident mineur
    Composants affectés
    AWS ec2-us-east-1USA - Analytics
    1. 20 octobre 2025 à 10:50 UTCmonitoring

      Due to an issue with one of our third-party providers, our analytics pages were briefly not loading results on our US Server Dashboards. All other services were performing as expected. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status

    2. 20 octobre 2025 à 16:50 UTCmonitoring

      Our service provider is continuing to monitor this issue on their side. We are not seeing any issues with our product, but we will continue to monitor this issue until it is resolved on their end. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status

    3. 21 octobre 2025 à 05:30 UTCresolved

      This incident has been resolved.

    Spreadsheet Upload error - Create Credentials

    Début 6 octobre 2025 à 14:34 UTC · 30m

    IssuesIncident mineur
    Composants affectés
    EU - CredentialsUSA - CredentialsSandbox - Credentials
    1. 6 octobre 2025 à 14:34 UTCidentified

      We have identified that some Issuers are experiencing an error message when trying to upload a spreadsheet to create credentials. Our developers are investigating and believe they have identified the error.

    2. 6 octobre 2025 à 14:59 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 6 octobre 2025 à 15:04 UTCresolved

      Issue has been resolved

    Performance Degradation for the PWL Domains on USA - Credentials server

    Début 17 septembre 2025 à 15:00 UTC · 0m

    IssuesIncident mineur
    1. 17 septembre 2025 à 16:35 UTCresolved

      We experienced approximately 5 minutes of performance degradation for the PWL Domains on the USA - Credentials server

    US Platform Performance Degredation

    Début 11 septembre 2025 à 15:25 UTC · 3h 36m

    OutageIncident majeur
    Composants affectés
    USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - APIUSA - Dashboard
    1. 11 septembre 2025 à 15:25 UTCinvestigating

      We are currently investigating this issue.

    2. 11 septembre 2025 à 16:19 UTCinvestigating

      We are continuing to investigate this issue.

    3. 11 septembre 2025 à 18:19 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 11 septembre 2025 à 19:01 UTCresolved

      This incident has been resolved.

    System outage - US Server

    Début 3 septembre 2025 à 13:00 UTC · 0m

    OutageIncident majeur
    1. 3 septembre 2025 à 13:47 UTCresolved

      We experienced an incident that resulted in approximately six minutes of downtime affecting all services hosted on our US server.

    Degraded performance on EU

    Début 3 juillet 2025 à 08:27 UTC · 3h 5m

    IssuesIncident mineur
    Composants affectés
    EU - Rendering (PDF & Image)EU - APIEU - Wallet PassesEU - CredentialsEU - Spotlight DirectoryEU - IntegrationsEU - AnalyticsEU - Dashboard
    1. 3 juillet 2025 à 08:27 UTCinvestigating

      We are currently investigating this issue.

    2. 3 juillet 2025 à 09:02 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3 juillet 2025 à 09:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3 juillet 2025 à 11:32 UTCresolved

      This incident has been resolved.

    Spotlight Directory page is not loading

    Début 6 juin 2025 à 15:03 UTC · 0m

    Pending
    Composants affectés
    USA - Spotlight DirectoryEU - Spotlight DirectorySandbox - Spotlight Directory
    1. 6 juin 2025 à 15:03 UTCresolved

      Spotlight Directory pages had temporary downtime for approximately 20 minutes. The issue was identified, a fix was implemented and it has been resolved.

    Email delivery delays

    Début 8 janvier 2025 à 12:36 UTC · 52m

    OutageIncident majeur
    Composants affectés
    EU - APIEU - CredentialsUSA - CredentialsUSA - APIEU - DashboardUSA - Dashboard
    1. 8 janvier 2025 à 12:36 UTCidentified

      We have confirmed an issue with our vendor Sendgrid, and are awaiting a fix from their team.

    2. 8 janvier 2025 à 13:28 UTCresolved

      This incident has been resolved.

    Recipient Activity page is not loading

    Début 6 janvier 2025 à 13:19 UTC · 28m

    IssuesIncident mineur
    Composants affectés
    USA - AnalyticsEU - Analytics
    1. 6 janvier 2025 à 13:19 UTCinvestigating

      We are currently investigating this issue.

    2. 6 janvier 2025 à 13:23 UTCinvestigating

      We are continuing to investigate this issue.

    3. 6 janvier 2025 à 13:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 6 janvier 2025 à 13:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 6 janvier 2025 à 13:47 UTCresolved

      This incident has been resolved.

    Partial outage

    Début 20 novembre 2024 à 14:48 UTC · 3h 12m

    OutageIncident majeur
    Composants affectés
    USA - Analytics
    1. 20 novembre 2024 à 14:48 UTCidentified

      We have partial outage - Some users are not able to access analytics

    2. 20 novembre 2024 à 17:52 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20 novembre 2024 à 18:00 UTCresolved

      This incident has been resolved.

    Insights Analytics Outage on US Region

    Début 20 novembre 2024 à 10:06 UTC · 1h 37m

    OutageIncident majeur
    Composants affectés
    USA - Analytics
    1. 20 novembre 2024 à 10:06 UTCinvestigating

      We are currently investigating this issue.

    2. 20 novembre 2024 à 10:19 UTCinvestigating

      We are continuing to investigate this issue.

    3. 20 novembre 2024 à 10:20 UTCmonitoring

      We have identified and fixed the issue. Now we are monitoring the the stability of the systems.

    4. 20 novembre 2024 à 11:43 UTCresolved

      This incident has been resolved.

    Email delivery delays

    Début 14 novembre 2024 à 16:45 UTC · 3h 41m

    OutageIncident majeur
    Composants affectés
    EU - APIEU - CredentialsUSA - CredentialsUSA - APIEU - DashboardUSA - Dashboard
    1. 14 novembre 2024 à 16:45 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 14 novembre 2024 à 17:08 UTCidentified

      We have confirmed this is an issue with our vendor Sendgrid, and are awaiting a fix from their team.

    3. 14 novembre 2024 à 20:27 UTCresolved

      This incident has been resolved.

    Slow running background jobs

    Début 6 novembre 2024 à 20:07 UTC · 1h 4m

    IssuesIncident mineur
    Composants affectés
    USA - APIUSA - Dashboard
    1. 6 novembre 2024 à 20:07 UTCmonitoring

      We are seeing delays in background processing such as email delivery.

    2. 6 novembre 2024 à 21:11 UTCresolved

      This incident has been resolved.

    Analytics Service (EU Region) Disruption

    Début 6 novembre 2024 à 15:14 UTC · 59m

    OutageIncident majeur
    Composants affectés
    EU - Analytics
    1. 6 novembre 2024 à 15:14 UTCinvestigating

      We are currently investigating this issue.

    2. 6 novembre 2024 à 15:32 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6 novembre 2024 à 15:47 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6 novembre 2024 à 16:13 UTCresolved

      This incident has been resolved.

    System outage

    Début 8 octobre 2024 à 12:40 UTC · 3h 10m

    OutageIncident critique
    Composants affectés
    USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - Wallet PassesUSA - APIUSA - Dashboard
    1. 8 octobre 2024 à 12:40 UTCinvestigating

      We are currently investigating this issue.

    2. 8 octobre 2024 à 12:49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 octobre 2024 à 15:50 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 8 octobre 2024 à 15:50 UTCresolved

      This incident has been resolved.