Historique des pannes de Addigy

We are currently investigating elevated latency on Addigy Cloud Interface, certain users may be seeing the interface slow to load.

This issue is being correlated to an upstream vendor, for additional status information from the vendor please see this link: https://www.cloudflarestatus.com/incidents/v3yl7jqmqj51 "We are investigating a fiber cut in Eastern North America. Customers connecting through North America or accessing services in Europe may see increased latencies and timeouts as Cloudflare engineers look to mitigate."

Cloudflare Traffic engineering efforts have successfully mitigated the majority of congestion and packet drops.

This incident has been resolved.

An issue has been identified with direct subdomain agent installer download links that are obtained on the Add Devices Page.

A fix has been applied and the incident is now resolved.

We are currently investigating an issue with the Addigy Cloud Interface being unavailable or degraded performance.

The system is operational again and we are monitoring the services.

This incident has been resolved.

Some users may be experiencing trouble when logging in to Addigy. Our team is currently investigating issues related to our upstream vendor.

Authentication is operational again, we are monitoring our upstream vendor, please contact [email protected] if you need additional assistance.

This incident has been resolved.

Users may be experiencing trouble when logging in to Addigy. Our team is currently investigating issues related to organization logins and will be following up shortly. We will send an additional updates as they become available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved. A fix has been deployed and monitoring has been verified.

We are currently investigating an issue with Device Filtering and Device Searching on the devices page. Clearing your search filters will allow the devices page to load as a temporary workaround.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Some users may be experiencing trouble when logging in to Addigy. Our team is currently investigating this issue.. We will send an additional update in 60 minutes.

Our upstream provider Cloudflare had an incident that caused issues with users logging in or or staying authenticated, this issue is now resolved as per Cloudflare. More information is available below about the Cloudflare incident: https://www.cloudflarestatus.com/incidents/9pvscr0vmsy6 `The issue has been identified and a fix is being implemented. - Posted 1 minute ago. Sep 09, 2025 - 19:01 UTC`

This incident has been resolved.

We are currently investigating elevated latency on Addigy Cloud Interface, certain components may be slow to load. This issue appears to be occurring from an upstream provider, and is still being investigated.

This incident has been resolved and correlated to an upstream provider incident: https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2

Our partner, Threatdown (Malwarebytes), released an update to their OneView platform on May 29th 2025, at 9:00 PM which enabled Web Protection setting in all policies for all customers. This will cause a pop-up to all end-users to enable MB-EngineHostApp-NCEP Security Extension. What to Expect: * Devices with Threatdown EDR may begin to display popups or notifications related to Web Protection. * These popups are expected behavior and indicate that Web Protection is now actively monitoring web traffic. Remediation Options: * This setting will stop prompting if you turn Web Protection Off in your OneView Policy. * If you want to keep this setting on, it can be whitelisted with this profile or manually approved using this guide: https://support.threatdown.com/hc/en-us/articles/36281326008083-Allow-system-extension-for-Web-Protection-on-macOS-devices-Nebula (NOTE: This will cause networking issues, so please verify your deployment process as the previous content filter needs to be disabled.) Recommended Actions: * If you choose to do nothing, we recommend informing your users of the expected popups to reduce confusion. * Review your ThreatDown policies to ensure they align with your organization’s security preferences. If you experience unexpected behavior or need assistance adjusting your policies, please contact our support team.

After further discussions with ThreatDown (Malwarebytes), the release was reverted due to connection issues introduced from enabling Web Protection and should now be disabled from policies it was enabled on. This should suppress the prompt, and prevent new users from seeing it. If you require any additional assistance on this issue, please contact [email protected]

We have identified an error when assigning MDM Profiles.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Identified elevated latency on Addigy Cloud Interface, certain components may be slow to load. A fix has been put in place to mitigate the performance.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating increased latency with the Addigy Cloud Interface.

Increased latency appeared to be isolated to Miami, Florida Data Centers with one of of our upstream providers. We are continuing to monitor the performance and tracking the following incident: https://www.cloudflarestatus.com/incidents/dl9d78hny5g2

This incident has been resolved.

We are currently investigating elevated latency on Addigy Cloud Interface, certain components may be slow to load.

We are actively investigating elevated latency on Addigy Cloud Interface, certain components may be slow to load. We will continue to post updates here as our investigation progresses.

A fix has been implemented to reduce the elevated latency on Addigy Cloud Interface. The interface is currently operational and we are currently monitoring and reviewing further.

This incident has been resolved.

Incident Overview:  The Web Application User Interface \([https://app.addigy.com](https://app.addigy.com)\) experienced extreme latency due to a spike in long-running queries, depleting resources and causing system slowness. This was noticeable when going to  our website and seeing the page take 1-2 minutes to load. No notable impact was shown across running device actions. ‌ Root Cause:  The incident was triggered by long-running queries affecting multiple data sources across different systems. This caused resource contention, leading to performance degradation. The precise cause of the query spike is being further evaluated for additional improvements. ‌ Detection and Response: * Alerts were triggered prompting the Operations and Engineering teams to immediately begin investigating. * Remediation efforts included adding additional optimizations to data sources, optimizing resource performance, and improvements to offending queries. * Combining all above mentioned remediation efforts, the system recovered and performance stabilized. ‌ Remediation Actions: 1. Implemented a process to include new remediation efforts into existing process action steps.  2. Implemented a new process to prevent database resource contention.

We are currently investigating an issue with the Addigy Cloud Interface being unavailable.

We are continuing to investigate this issue, however access to the interface and functions should be available.

We have identified the issue with our upstream infrastructure provider Amazon Web Services. The interface is currently operational.

This incident has been resolved.

Our upstream provider, Auth0, is currently experiencing an issue which is affecting the ability to Login to Addigy. See https://status.auth0.com/incidents/3pkj2n46jhy8 for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.

Auth0 has implemented a fix and all services should be operating as expected, we are monitoring to confirm resolution.

This incident has been resolved.

We are currently investigating elevated errors with Automated Device Enrollment and receiving a timeout from https://mdmenrollment.apple.com. We will provide further updates as they become available.

We are seeing certain organizations intermittently fail to perform Automated Device Enrollment scans for new devices. We have notified Apple, and are monitoring Apple's Status Page, and waiting for additional data to confirm root cause. If you are impacted, please contact [email protected] for a workaround.

A fix has been implemented, and the incident has been resolved.

We are currently investigating an issue with the Addigy MDM Service that may impact Automated Device Enrollment and MDM Profiles.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating an issue where users unable to access the Login Page

The issue appears to be correlated to our upstream authentication vendor Auth0. We are confirming with the Auth0 Team.

It appears that the backend service provider has rectified the issue. We are awaiting an official response from the vendor.

This incident has been resolved.

We are currently looking into reports that new device enrollments via Automated Device Enrollment fail and hang on MDM install. We have not been able to replicate this in-house on multiple ADE setups with and without new Terms and Conditions from Apple accepted. We are working with impacted customers to get device side logs from failed devices and looking at backend logging to pin point the root cause.

A root cause around the ADE logic and different device types has been identified, and is being tested and verified now.

A fix has been implemented and is being verified.

Numerous tests have been preformed post fix deployment on multiple organizations and ADE enrollments are all successful.

Addigy will be performing a Release Deployment for the Addigy Self Service Application at 2:00pm Eastern Time, September 28th 2023 for 15-30 minutes. Addigy Self Service will be upgraded to version 2.4.27. This release includes a new MSAL SDK that is used in the Microsoft Conditional Access registration workflow. Microsoft patched this SDK this week to fix issues seen with registration and sign-in on macOS 14.0. The below Release Note URL will be publicly available after the release: https://releases.addigy.com/AM-16868

The issue has been identified and a fix is being implemented.

The new version of Self Service is deploying.

We are continuing to monitor for any further issues.

Self Service version 2.4.27 is in production. Devices will upgrade as the Addigy agent does a check-in.