Historique des pannes de Affirm

1. 22 juin 2026 à 14:36 UTCmonitoring

   Nous avons vu une dégradation de notre flux de caisse due à notre fournisseur de CDN et croyons qu'elle a été atténuée. Nos équipes continuent de surveiller avant de confirmer leur rétablissement complet.

2. 22 juin 2026 à 15:06 UTCresolved

   La dégradation du flux de caisse causée par notre fournisseur CDN a été résolue. Nos équipes ont confirmé une reprise complète et le service normal a repris.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 17 juin 2026 à 23:22 UTCinvestigating

   We are currently investigating an issue with the confirm_loan endpoint in the Affirm US sandbox. We will update further as scope and root cause are uncovered.

2. 18 juin 2026 à 00:05 UTCinvestigating

   We are continuing to investigate the root cause of this issue. We are comparing successful and non-successful sandbox loan confirmations to understand potential mitigations.

3. 18 juin 2026 à 00:16 UTCmonitoring

   A fix has been implemented and we are now monitoring the results.

4. 18 juin 2026 à 00:44 UTCresolved

   This incident has been resolved.

1. 10 juin 2026 à 15:06 UTCinvestigating

   We are experiencing a degradation in our checkout flow for users in Canada.

2. 10 juin 2026 à 15:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 10 juin 2026 à 15:35 UTCinvestigating

   Our teams are still investigating the root cause of the issue. We will provide an update as soon as possible.

4. 10 juin 2026 à 15:45 UTCmonitoring

   The errors within the checkout flow have resolved and the issue has been mitigated. Our teams are continuing to monitor before confirming full recovery.

5. 10 juin 2026 à 15:58 UTCresolved

   The checkout service has remained operational. This incident is now resolved.

1. 4 juin 2026 à 08:01 UTCinvestigating

   The Affirm team has observed degradation in some US checkouts and is currently investigating.

2. 4 juin 2026 à 09:15 UTCmonitoring

   A fix has been implemented and we are monitoring recovery.

3. 4 juin 2026 à 09:35 UTCmonitoring

   Services have been restored.

4. 4 juin 2026 à 09:36 UTCresolved

   Services have been restored.

1. 3 juin 2026 à 19:00 UTCidentified

   We have identified the cause of the disruption to our Sandbox APIs and we are currently attempting to fix the issue.

2. 3 juin 2026 à 19:47 UTCidentified

   We are continuing to work on a fix for this issue.

3. 3 juin 2026 à 20:36 UTCmonitoring

   We have implemented a fix and have seen a recovery in the availability of our Sandbox APIs. We will continue to monitor the situation to ensure that our systems are fully operational.

4. 3 juin 2026 à 20:49 UTCresolved

   Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected.

1. 8 mai 2026 à 00:12 UTCinvestigating

   We are currently experiencing elevated latency across our services leading to timeouts and errors. We are actively investigating the issue.

2. 8 mai 2026 à 00:30 UTCidentified

   We are currently experiencing elevated latency to our services. This has been traced to an issue with our cloud service provider, and our team is actively working toward resolution.

3. 8 mai 2026 à 00:58 UTCidentified

   We continue to experience elevated latency across our services. Error rates have decreased, though response times remain slower than normal. This is due to an issue with our cloud service provider, who is actively working toward a full resolution.

4. 8 mai 2026 à 01:31 UTCidentified

   We continue to experience elevated latency across our services, though error rates remain decreased. Our cloud service provider is actively working toward a full resolution.

5. 8 mai 2026 à 02:19 UTCidentified

   We continue to experience elevated latency across our services, with sporadic increases in error rates throughout the duration of this incident. Our cloud service provider is actively working toward a full resolution.

6. 8 mai 2026 à 02:43 UTCmonitoring

   We are seeing improved latency across our services and response times are trending back toward normal. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

7. 8 mai 2026 à 03:26 UTCmonitoring

   We experienced a slight increase in errors and latency, which has since subsided. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

8. 8 mai 2026 à 08:00 UTCmonitoring

   Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

9. 8 mai 2026 à 08:50 UTCmonitoring

   Latency and overall performance remain stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

10. 8 mai 2026 à 09:59 UTCmonitoring

    We are experiencing an increase in errors and latency. We are continuing to monitor while we await final confirmation of resolution from our cloud service provider.

11. 8 mai 2026 à 11:11 UTCmonitoring

    Latency and overall performance remain stabilized. We are continuing to monitor while our cloud service provider fully resolves the issue.

12. 8 mai 2026 à 13:38 UTCmonitoring

    Latency and overall performance remain stable. We are continuing to monitor while our cloud service provider fully resolves the issue.

13. 8 mai 2026 à 15:30 UTCmonitoring

    Affirm Latency and overall performance remain stable. We are still awaiting full confirmation from our cloud service provider before declaring the incident resolved.

14. 8 mai 2026 à 16:39 UTCmonitoring

    We continue to receive positive signal from our cloud service provider. Affirm latency and performance remain stable. We are awaiting full confirmation from our cloud service provider before declaring the incident resolved.

15. 8 mai 2026 à 17:31 UTCmonitoring

    Affirm latency and performance remain stable. We are awaiting full confirmation from our cloud service provider before declaring the incident resolved.

16. 8 mai 2026 à 19:31 UTCmonitoring

    We are maintaining a monitoring posture on this incident as we await a statement of permanent resolution from our cloud cloud service provider. Affirm latency and performance remain stable.

17. 8 mai 2026 à 21:55 UTCmonitoring

    Our cloud service provider has notified us that full resolution will require some time to finalize. As Affirm's latency and performance have remained stable throughout the day, we will update on Affirm's status when we receive an all-clear signal from the service provider or we see a regression in service health.

18. 9 mai 2026 à 03:20 UTCresolved

    Our cloud service provider has confirmed operations are fully restored and we are seeing continued healthy observability on our end. Incident resolved.

1. 18 avril 2026 à 02:15 UTCinvestigating

   We are currently investigating an increase in our SMS PIN retry rate affecting Affirm Checkout in the US

2. 18 avril 2026 à 02:43 UTCidentified

   We have identified the cause of the SMS retry rate and are investigating potential mitigations.

3. 18 avril 2026 à 03:03 UTCidentified

   We are still observing elevated PIN retry rates for users in US. There is a central point of failure effecting multiple 3rd party SMS providers. Users who retry are successfully completing checkouts. We will continue to monitor the situation and update as it progresses.

4. 18 avril 2026 à 04:15 UTCidentified

   PIN retry rates for users in US remain unchanged. There is a central point of failure effecting multiple 3rd party SMS providers. Users who retry are successfully completing checkouts. We will continue to monitor the situation and update as it progresses.

5. 18 avril 2026 à 05:37 UTCmonitoring

   We were able to cutover traffic to a recovered SMS service and have observed recovery. We will continue to monitor before resolving the incident.

6. 18 avril 2026 à 16:31 UTCresolved

   This incident has been resolved.

1. 4 mars 2026 à 23:36 UTCinvestigating

   We are currently investigating a degradation to loan authorization rate, indicating an issue in the checkout flow. We will update with new findings as soon as possible

2. 4 mars 2026 à 23:47 UTCidentified

   We have performed a mitigation and have observed checkout availability recovery for all merchants. We will monitor to ensure stability.

3. 5 mars 2026 à 00:38 UTCmonitoring

   We have maintained normal availability since the mitigation. We are continuing to dig into root causes on this issue.

4. 5 mars 2026 à 01:15 UTCmonitoring

   Affirm's systems remain stable and we are making progress determining root cause. More updates will come shortly.

5. 5 mars 2026 à 02:03 UTCmonitoring

   We are implementing a permanent fix to the mitigated issue. Checkout activity remains healthy. We will monitor the results and resolve the incident once efficacy of said fix has been confirmed.

6. 5 mars 2026 à 03:11 UTCresolved

   This incident has been resolved.

1. 12 février 2026 à 18:20 UTCinvestigating

   We are currently investigating this issue

2. 12 février 2026 à 19:18 UTCmonitoring

   We have identified the root cause of the incident and will continue monitoring our services to ensure that our services maintain operational.

3. 12 février 2026 à 19:43 UTCresolved

   This incident has been resolved.

1. 29 janvier 2026 à 17:35 UTCinvestigating

   We are currently investigating an issue affecting order status updates for merchants using the Shopify Payments App. While customers can still complete the Affirm checkout flow, there is a delay in orders being marked as 'Authorized' or 'Confirmed' within the Shopify dashboard. Our engineering team is working to restore event processing.

2. 29 janvier 2026 à 18:16 UTCresolved

   The issue affecting Shopify order status updates has been resolved. All delayed events have been processed, and order statuses are now appearing correctly in the Shopify dashboard. We appreciate your patience.

1. 22 janvier 2026 à 15:40 UTCinvestigating

   We are currently experiencing a drop in checkout availability. We are working on identifying the root cause to return service as soon as possible. We will update as soon as we can.

2. 22 janvier 2026 à 15:52 UTCinvestigating

   We have seen a recovery in our services but we are still monitoring and investigating the root cause of the issue. We will provide an update as soon as possible.

3. 22 janvier 2026 à 16:22 UTCmonitoring

   We have identified the root cause of the incident and will continue monitoring our services to ensure that our services maintain operational.

4. 22 janvier 2026 à 16:32 UTCresolved

   Our services have maintained operational. This incident is now resolved.

1. 14 janvier 2026 à 17:48 UTCidentified

   We are observing authentication issues for some consumers related to ongoing nation-wide carrier disruptions.

2. 14 janvier 2026 à 18:10 UTCmonitoring

   We will continue to monitor the situation to ensure performance remains stable.

3. 14 janvier 2026 à 23:08 UTCmonitoring

   We are continuing to monitor the situation to ensure performance remains stable.

4. 15 janvier 2026 à 03:46 UTCresolved

   This incident has been resolved.

1. 7 janvier 2026 à 07:45 UTCidentified

   We've identified the source of the degradation in Affirm Checkout and we are working on a mitigation

2. 7 janvier 2026 à 07:49 UTCmonitoring

   We've deployed a mitigation, throughput is recovering and are actively monitoring.

3. 7 janvier 2026 à 07:51 UTCresolved

   This incident has been resolved.

1. 11 décembre 2025 à 18:30 UTCmonitoring

   We are currently in a monitoring state.

2. 12 décembre 2025 à 18:22 UTCresolved

   This incident has been resolved.

1. 5 décembre 2025 à 09:15 UTCidentified

   We are currently experiencing a degradation in all Affirm API's for users. Our engineering team is working to identify the root cause and implement a solution as soon as possible.

2. 5 décembre 2025 à 09:33 UTCmonitoring

   We are seeing recovery, but will continue to monitor.

3. 5 décembre 2025 à 09:54 UTCresolved

   This incident has been resolved and we are fully recovered.

1. 4 décembre 2025 à 02:19 UTCinvestigating

   We are investigating increased API error rates in the US-EAST-1 Region.

2. 4 décembre 2025 à 02:36 UTCidentified

   We have identified the root cause of the service disruption and are actively working on a mitigation.

3. 4 décembre 2025 à 03:05 UTCmonitoring

   We have not seen a recurrence since approximately 18:20 pm PT and are continuing to monitor our dashboards.

4. 4 décembre 2025 à 05:20 UTCresolved

   This incident has been resolved.

1. 3 décembre 2025 à 18:18 UTCinvestigating

   We are investigating increased API error rates in the US-EAST-1 Region.

2. 3 décembre 2025 à 18:19 UTCidentified

   We identified what's causing this increased API error rates in the US-EAST-1 Region and currently working to mitigate.

3. 3 décembre 2025 à 19:02 UTCmonitoring

   We are seeing recovery across all endpoints - we will keep monitoring for full resolution.

4. 3 décembre 2025 à 20:02 UTCresolved

   This incident is resolved now.

1. 18 novembre 2025 à 17:11 UTCinvestigating

   We have detected intermittent API latency and are actively investigating.

2. 18 novembre 2025 à 17:30 UTCresolved

   The latency was related to a disruption on a core infrastructure provider. We are observing full recovery.

1. 18 novembre 2025 à 14:07 UTCinvestigating

   We are investigating a sudden drop in all successful traffic to Affirm services in the US, CA and UK

2. 18 novembre 2025 à 14:08 UTCidentified

   Our teams have confirmed that the degradation is a result of a widespread issue impacting a core infrastructure provider. We are monitoring the situation closely and will update in the next 30 minutes.

3. 18 novembre 2025 à 14:48 UTCmonitoring

   Service is being restored and we expect full resolution shortly.

4. 18 novembre 2025 à 15:28 UTCresolved

   This issue has been resolved and full service has been restored

1. 10 novembre 2025 à 17:11 UTCinvestigating

   We are investigating an increase in latency in our checkout flow. We will provide additional updates as soon as possible.

2. 10 novembre 2025 à 17:23 UTCmonitoring

   Our teams have mitigated the impact to latency and availability has returned to normal. We will continue monitoring to ensure our services maintain operational.

3. 10 novembre 2025 à 17:27 UTCresolved

   Our services have maintained operational so this incident is now resolved.