Historique des pannes de Afterpay

1. 23 septembre 2026 à 00:46 UTCmonitoring

   Certains consommateurs après paiement aux États-Unis ont eu des problèmes intermittents lorsqu'ils ont tenté de consulter des sites Web marchands. Les utilisateurs touchés peuvent avoir été incapables d'obtenir une limite de dépenses ou d'effectuer un achat. Le problème a été causé par une perturbation de la base de données interne qui a une incidence temporaire sur les services de commande. Nous avons identifié et atténué la cause fondamentale et continuons de surveiller.

2. 23 septembre 2026 à 01:05 UTCresolved

   Nous avons confirmé que les services de caisse sont pleinement opérationnels. Merci de votre patience.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 3 septembre 2026 à 00:27 UTCinvestigating

   > Nous vivons actuellement une perturbation qui affecte une partie de notre capacité à répondre aux demandes de soutien à la clientèle. Notre équipe travaille activement à résoudre ce problème le plus rapidement possible. Nous apprécions votre patience et fournirons des mises à jour à mesure que plus d'informations seront disponibles.

2. 3 septembre 2026 à 01:55 UTCresolved

   La perturbation affectant notre capacité de répondre aux demandes de service à la clientèle a été résolue. Notre équipe est de retour en ligne et gère les contacts normalement. Nous nous excusons pour les retards que vous avez pu avoir et nous vous remercions de votre patience.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 15 août 2026 à 04:45 UTCinvestigating

   Nous connaissons actuellement des perturbations intermittentes avec le traitement des paiements Mastercard. Comme solution de rechange, nous recommandons aux clients d'utiliser une forme de paiement non-Mastercard si disponible. Votre capacité d'accepter les paiements est notre priorité absolue et notre équipe d'ingénierie enquête sur cette question. Nous apprécions votre patience pendant cette perturbation.

2. 15 août 2026 à 05:55 UTCresolved

   Le problème précédent avec le traitement des paiements Mastercard est maintenant résolu. Nous apprécions votre patience tout au long de ce processus de résolution.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 20 juillet 2026 à 22:46 UTCinvestigating

   Nous rencontrons actuellement un problème avec notre chat de support dans l'application où les réponses peuvent ne pas être affichées. Si vous avez besoin d'aide, veuillez nous contacter par courriel ou par téléphone. États-Unis: 1 833 844 8095 Canada: 1 833 918 6111 Australie: Nouvelle-Zélande: Nous nous excusons pour le désagrément et nous nous efforçons de le résoudre le plus rapidement possible.

2. 20 juillet 2026 à 23:32 UTCresolved

   Notre équipe a résolu le problème précédent avec le chat de support dans l'application. Nous apprécions votre patience dans nos efforts pour résoudre ce problème.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 10 juillet 2026 à 18:09 UTCinvestigating

   We are currently investigating an issue impacting online checkout conversions in the US region. A subset of payment authorizations are failing, which may result in customers being unable to complete purchases. Our engineering team is actively working to identify and resolve the root cause.

2. 10 juillet 2026 à 18:21 UTCresolved

   Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.

1. 3 juillet 2026 à 00:21 UTCinvestigating

   We are investigating an issue where some Afterpay orders placed through Shopify are being automatically reversed. This is primarily affecting merchants in Australia. Consumers may see their Afterpay payment cancelled shortly after a successful checkout. We will provide further updates as more information becomes available.

2. 3 juillet 2026 à 00:45 UTCidentified

   We have identified an upstream rate-limiting event impacting payment confirmation callbacks to Shopify. Affected customers may see their Afterpay payment cancelled shortly after a successful checkout. We are actively working with the relevant teams to resolve this. We will provide further updates as more information becomes available.

3. 3 juillet 2026 à 03:41 UTCmonitoring

   Shopify has confirmed they have implemented a fix on their side. We are continuing to monitor the situation to ensure stability.

4. 3 juillet 2026 à 04:13 UTCresolved

   Our monitoring has confirmed all Afterpay payments on Shopify in Australia are processing and confirming normally. No further impact is expected. We apologise for any inconvenience caused.

1. 2 juillet 2026 à 05:24 UTCidentified

   We are investigating an issue where some Afterpay customers on Shopify in Australia are seeing an error page after completing their payment. Payments are processing successfully, but the confirmation page is not loading correctly for some customers, which may lead them to believe the payment did not go through. We are actively investigating the root cause and working toward a resolution.

2. 2 juillet 2026 à 05:57 UTCresolved

   The issue has been identified and mitigated. A recent rollout was causing payment confirmation redirects to be incorrectly blocked by a firewall rule. No payments were lost during this incident; the issue only affected the confirmation page displayed to customers after payment had already been processed. We apologise for any inconvenience.

1. 8 mai 2026 à 04:17 UTCidentified

   We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.

2. 8 mai 2026 à 05:37 UTCidentified

   In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions.

3. 8 mai 2026 à 06:37 UTCmonitoring

   Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider.

4. 8 mai 2026 à 13:32 UTCresolved

   Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.

1. 8 mai 2026 à 03:20 UTCinvestigating

   We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.

2. 8 mai 2026 à 03:28 UTCmonitoring

   Payment approval rates have returned to normal levels, we are continuing to monitor to ensure full restoration.

3. 8 mai 2026 à 03:35 UTCresolved

   Service has returned to normal.

1. 8 mai 2026 à 00:45 UTCinvestigating

   We're currently experiencing a service outage in checkout conversion. We're actively investigating and will provide an update as soon as possible.

2. 8 mai 2026 à 01:10 UTCidentified

   An incident with a downstream provider is impacting latency. We are investigating the matter further and share further updates as soon as possible.

3. 8 mai 2026 à 01:27 UTCmonitoring

   Afterpay API services are operational. We are continuing to monitor for any ongoing impact from downstream providers.

4. 8 mai 2026 à 02:08 UTCresolved

   Earlier today, an infrastructure issue at a third-party cloud provider caused temporary disruption to Afterpay services. Some merchants may have experienced increased latency during the affected window. The issue is resolved and services are operating normally.

1. 6 mai 2026 à 18:37 UTCinvestigating

   We are currently investigating an issue with virtual card and button integrations for Afterpay & Cash App Pay that are experiencing elevated decline rates. We will provide a further update shortly. Thank you for your patience. Sincerely, Cash App Merchant Services

2. 6 mai 2026 à 18:56 UTCresolved

   We can confirm that this issue is now resolved.

1. 20 mars 2026 à 02:53 UTCinvestigating

   ``` We are currently investigating an issue affecting Pay Monthly (Buy Now, Pay Later). Some customers may be unable to access Pay Monthly at checkout or view their account details. Our engineering team is actively working on a fix. We will provide updates as the situation progresses. ```

2. 20 mars 2026 à 03:30 UTCresolved

   Some customers may have experienced issues with Pay Monthly account services. This has been resolved and all services are now operating normally.

1. 18 février 2026 à 09:45 UTCresolved

   Service has been successfully restored. Thank you for your patience. We will continue monitoring to ensure ongoing stability.

2. 18 février 2026 à 09:45 UTCidentified

   Partial service restoration has been achieved - Successful orders are now being processed. The team is still working on full service restoration.

3. 18 février 2026 à 09:45 UTCidentified

   We are actively working to restore service following the degradation. We apologise for the inconvenience.

4. 18 février 2026 à 09:45 UTCidentified

   We have identified that the issue is caused by a third-party service. Our team is actively working to restore full service as quickly as possible.

5. 18 février 2026 à 09:45 UTCinvestigating

   We're currently investigating a service degradation in the US region, affecting multiple endpoints. We're addressing this issue with the highest priority. We will update with further details.

1. 18 février 2026 à 09:45 UTCinvestigating

   We're currently investigating a service degradation across all regions. It's affecting multiple endpoints. The team is working on this as a priority, An update will be provided as soon as possible.

2. 18 février 2026 à 09:45 UTCinvestigating

   The degradation continues. The team is actively responding and is continuing to investigate.

3. 18 février 2026 à 09:45 UTCinvestigating

   The team is actively investigating the issue.

4. 18 février 2026 à 09:45 UTCmonitoring

   Service has been restored in AU. Restoration efforts are still ongoing for other regions.

5. 18 février 2026 à 09:45 UTCresolved

   Services is now restored for both AU & US and we will continue to monitor.

6. 18 février 2026 à 09:45 UTCinvestigating

   Service has degraded across all environments again. The team is working to restore stability.

7. 18 février 2026 à 09:45 UTCresolved

   Services is now restored and we will continue to monitor.

8. 18 février 2026 à 09:45 UTCinvestigating

   Service in the US has degraded again. The team is actively working to restore stability.

9. 18 février 2026 à 09:45 UTCidentified

   The issue has been identified as originating from a third-party vendor. We are actively working to restore full service as quickly as possible.

10. 18 février 2026 à 09:45 UTCresolved

    Service is now restored. We will continue to monitor the service to ensure availability.

11. 18 février 2026 à 09:45 UTCidentified

    Degradation remains in US regions, the team continue to respond and work to restore full service.

12. 18 février 2026 à 09:45 UTCmonitoring

    Third party vendor has confirmed they have implemented a fix and we are beginning to observe significant signs of recovery in US/CA - we will continue to monitor.

13. 18 février 2026 à 09:45 UTCidentified

    The third-party vendor is actively working to resolve the issue that is causing degradation in the US/CA region. We will continue to provide updates as more information becomes available.

1. 18 février 2026 à 09:45 UTCresolved

   Services is now restored. We will continue to monitor the service to ensure service availability.

2. 18 février 2026 à 09:45 UTCinvestigating

   We're currently experiencing a partial service degradation in checkout conversion. We're actively investigating and will provide an update as soon as possible.