Historique des pannes de Alert Logic

We've identified an issue which is affecting login services for some users of Fortra's Alert Logic Console. You might be unable to authenticate when using the "Log In With Fortra" option. Fortra's engineering teams are doing everything we can do get this fixed quickly. We're sorry for the disruption and will provide an update as soon as we can. If there's anything we can help with in the meantime please get in touch: US: 877.484.8383 UK: +44 (0) 203 011 5533

Our team is still working hard to restore service for you. The root cause of the problem is understood and our recovery plan is in progress. We'll provide another update as soon as we're able to confirm that service is back up, or if there's a significant change. Thanks for your patience during this issue. If you'd like to speak with us about this before the next update, please contact us here: US: 877.484.8383 UK: +44 (0) 203 011 5533

We've applied fixes to the affected services and are now seeing signs of recovery. Testing is in progress, and once complete, we'll provide another update to let you know when service is fully restored.

The issue affecting the Console has been resolved and all services should now be operating normally. Thanks for your patience throughout this issue. If you have any questions or concerns please feel free to contact us via phone, email, or through the Fortra Support Portal.

We are currently investigating an issue that may causing a delay in the creation of incidents in US-East-1. We will provide an update as soon as we have more information.

We have implemented a fix for the issue affecting incidents and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.

The issue affecting incidents has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact [email protected].

We have identified an issue affecting customer PCI scanning and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

We continue to work on a fix for this issue.

We have implemented a fix for the issue affecting Alert Logic PCI scanning and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.

The issue affecting PCI scanning has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact [email protected].

Alert Logic customers may experience intermittent issues when attempting to connect to our phone system. If you are experiencing issues please navigate to our support portal https://support.alertlogic.com/hc/en-us or reach out to [email protected] and your case will be reviewed.

This incident has been resolved.

We are currently investigating an issue affecting incidents for some customers in US-East. We apologize for any inconvenience this may cause and will provide updates as they are available.

We are continuing to investigate this issue.

After a period of monitoring, we can confirm that this issue is resolved.

We are currently investigating an issue that is affecting access to the Alert Logic Console. We will provide an update as soon as we have more information.

We continue to investigate this issue. Scheduled scans may fail to complete at this time, however once services are restored, affected scans will be retried.

We have identified the issue affecting the Alert Logic Console and are releasing the fix. We are seeing improvements to Console access in all regions. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

We have implemented a fix and are continuing to monitor the issue. We have validated that services are operational across all regions.

This issue is currently affecting access to the Alert Logic Console. Some users may experience performance issues when using the service. Our teams are investigating the issue with high priority.

We have implemented a fix and are continuing to monitor the issue to ensure stability of service.

The issue affecting the Alert Logic Console has been resolved. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact [email protected].

We have identified an issue affecting visibility into assets for customers in the US region and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

We have implemented a fix for the issue affecting the assets service and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.

The issue affecting visibility into assets has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact [email protected].

We have identified an issue affecting Network IDS appliance reporting and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

We continue to work on this issue.

We continue to address this issue and are nearing resolution.

We are seeing improvements to the health of affected appliances and continue to address this issue.

We have found that this issue impacted a subset of Network IDS appliances, spanning the period of September 15th until resolution on September 28th. Customers impacted by this issue may notice delayed timestamps in event data and any resulting incidents. This incident will remain in a monitoring state as we continue to review the fix.

Following an extended period of monitoring, this incident is now resolved. If you experience any further issues, please contact [email protected].

We are currently investigating an issue that may be impacting the availability of the WAF configuration page in the Alert Logic MDR Console for customers in US-East-1. We will provide an update as soon as we have more information.

We have implemented a fix for the issue affecting the WAF configuration page and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.

The issue affecting WAF configuration page has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact [email protected].

We experienced an issue regarding scheduled PCI scans that impacted some of our US-based customers between September 15 to September 25. If your PCI scan wasn't executed during this timeframe, please follow these steps to reschedule: - Open the Alert Logic Console and select the menu icon, then click 'Configure' - Choose 'PCI Scanning' and select the scan policy you wish to reschedule. - In the 'Scan Schedule' section, set the desired scan time, frequency, and your timezone. - Press 'Submit PCI scan job'. We apologize for any inconvenience this may have caused. If you experience any further issues, please contact [email protected].

We are currently investigating an issue that is causing degradation to the WAF management portion of the Alert Logic Console. We will provide an update as soon as we have more information.

The issue has been identified. Our engineering teams are working to restore service.

The Alert Logic Console is now functioning correctly. The incident is resolved.

We are aware of a problem that is impacting the functionality of the EEP section in the Alert Logic Console specifically for customers in the UK. We are actively addressing this issue and developing a solution. There is no impact to the security output of this product. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

We are continuing to work on a fix for this issue.

The issue affecting the EEP Console for UK customers has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact [email protected].

We have identified an issue that may be impacting the visibility of agent and appliance stats in the Alert Logic Console for customers in US-East-1. There is no loss to data as a result of this incident, and stats will continue to be visible in reports. We will provide an update as soon as we have more information.

We have implemented a fix for the issue affecting health stats and have verified that metrics are now visible in the Console. We will continue to monitor the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.

The issue affecting Assets health stats in the console has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact [email protected].

We are currently investigating an issue that may be impacting reports in the Alert Logic Console for MDR customers. We will provide an update as soon as we have more information.

We have identified an issue affecting reports in the Alert Logic Console and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

The issue affecting reports in the Alert Logic Console has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact [email protected].

We are currently investigating an issue that may be impacting the use of Extended Endpoint Protection. We will provide an update as soon as we have more information.

We have identified an issue affecting EEP and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

We are continuing to work on a fix for this issue.

We have implemented a fix for the issue affecting EEP and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.

The issue affecting EEP has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact [email protected].

We are currently investigating an issue with the Alert Logic Console. During this time, customers will experience intermittent login failures when attempting to log in. This is affecting customers in all regions.

The issue has been identified and a fix is being implemented.

We are beginning to see restored service functionality on the Alert Logic Console. The root cause of this issue due to ongoing AWS degradation in the US-East-1 region. We are actively monitoring the situation, and you can find more information at https://health.aws.amazon.com/health/status.

Availability and functionality of the Alert Logic Console is now restored. The incident is resolved.

We have identified an issue affecting the Extended Endpoint Protection (EEP) product and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

We are continuing to work on a fix for this issue.

We continue to develop a fix for this issue.

We have implemented a fix for the issue affecting the EEP product and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.

The issue affecting the EEP product has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact [email protected].

A technical issue is currently affecting the availability of the Alert Logic family of websites. The root cause has been identified and a fix is being implemented.

A fix has been applied and service restoration is underway. Service health validation is being performed. The incident is in a 'Monitoring' state.

We are continuing to monitor for any further issues.

The is now fully operational. Thank you for your patience during this time. If you experience any further issues, please contact [email protected].

We are aware of the inability to log in to the Alert Logic Console, which is affecting all regions. Our Engineers are diagnosing the issue at this time. We will update with more information shortly.

Alert Logic Engineers have identified and corrected the problem. No data or information was lost during this incident. The Console is now operational and able to authenticate as normal.

We have identified an issue where newly provisioned Agents or those Agents attempting to re-establish connection are currently unable to connect to IDS Appliances. We are aware of the root cause and are working to resolve the issue.

This incident is now resolved.