Historique des pannes de Alertmedia

1. 1 septembre 2026 à 16:40 UTCidentified

   Nous avons identifié un problème avec l'un de nos fournisseurs de messagerie (Twilio) qui a une incidence sur la livraison de certains SMS et la livraison vocale de la plate-forme (notifications, avertissements de menace, réponse incidente, avertissements de risque de voyage). Notre équipe du génie étudie et examine les impacts et les mesures d'atténuation possibles. Nous travaillons avec Twilio pour surveiller le problème. Page d'état de Twilio: https://status.twilio.com/ Environ 10% du message SMS échoue.

2. 1 septembre 2026 à 17:20 UTCidentified

   Nous continuons de surveiller le problème avec Twilio. La question de la livraison vocale a été identifiée et un correctif est en cours de déploiement. Le problème des retards de SMS a été identifié et les ingénieurs travaillent sur une solution. Page d'état de Twilio: https://status.twilio.com/

3. 1 septembre 2026 à 17:36 UTCmonitoring

   Les corrections ont été appliquées pour SMS et Voix et nous commençons à voir une réduction des taux d'erreur. Fonctionnalité pour la voix et SMS retour à la normale. Nous continuerons de surveiller la question. Page d'état de Twilio: https://status.twilio.com/

4. 1 septembre 2026 à 18:26 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 4 juin 2026 à 21:05 UTCinvestigating

   We are aware of some users experiencing issues with login in via mobile for both Android and iOS systems. The web app is working as expected. The team is investigating

2. 4 juin 2026 à 23:11 UTCinvestigating

   We are continuing to investigate the issue

3. 5 juin 2026 à 00:07 UTCidentified

   The issue has been identified and we are working to resolve this issue for customers as soon as possible

4. 5 juin 2026 à 02:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 5 juin 2026 à 14:19 UTCresolved

   This incident has been resolved.

1. 3 juin 2026 à 19:14 UTCidentified

   We have identified an issue that is causing some user imports to fail under specific conditions and are working to implement a fix.

2. 3 juin 2026 à 21:03 UTCmonitoring

   We are currently deploying a fix for this issue.

3. 4 juin 2026 à 02:09 UTCresolved

   This incident has been resolved.

1. 14 janvier 2026 à 18:39 UTCmonitoring

   We are currently monitoring the ongoing issues with Verizon's (US) mobile network. SMS and Voice messages to Verizon phone numbers may be delayed or fail to deliver while these issues persist.

2. 15 janvier 2026 à 03:32 UTCresolved

   The outage is resolved, according to Verizon.

1. 13 janvier 2026 à 19:17 UTCinvestigating

   We are currently investigating reports of intermittent latency in the app and on login

2. 13 janvier 2026 à 19:46 UTCidentified

   The issue has been identified and we are working on a fix.

3. 13 janvier 2026 à 19:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 13 janvier 2026 à 20:31 UTCresolved

   This incident has been resolved

1. 2 décembre 2025 à 17:17 UTCinvestigating

   We are investigating an incident that is preventing users from logging in.

2. 2 décembre 2025 à 17:27 UTCmonitoring

   Systems are back to normal, users should be able to login. We are monitoring the issue

3. 2 décembre 2025 à 17:46 UTCresolved

   This incident has been resolved.

1. 18 novembre 2025 à 18:03 UTCidentified

   We have identified an issue when attempting to load the Threat History and Safety maps in our dashboard and are working on a fix.

2. 18 novembre 2025 à 22:42 UTCresolved

   A fix has been implemented and we are monitoring the results. Both Threat History and Safety Maps are responsive.

1. 14 novembre 2025 à 20:04 UTCinvestigating

   We’re currently investigating reports of SFTP upload failures affecting some customers. Our engineering team is investigating the issue.

2. 15 novembre 2025 à 00:59 UTCmonitoring

   A fix has been applied and we are monitoring the environment.

3. 15 novembre 2025 à 02:27 UTCresolved

   This incident has been resolved.

1. 20 octobre 2025 à 09:46 UTCidentified

   AWS services are recovering and we are mitigating impact where possible. The service responsible for notification sends is degraded, delaying notifications, threat warnings, and incident response tasks.

2. 20 octobre 2025 à 10:05 UTCidentified

   Notification sends are processing. Recovery in progress.

3. 20 octobre 2025 à 10:05 UTCidentified

   Updated impacted components

4. 20 octobre 2025 à 11:50 UTCidentified

   Notification sends and threat warnings are operational. FTP imports are not currently processing.

5. 20 octobre 2025 à 12:34 UTCidentified

   FTP imports are not currently processing. Employee Safety Monitoring is down.

6. 20 octobre 2025 à 12:55 UTCidentified

   FTP imports are operational in the NA2 production environment. They are not processing in the NA1 production environment.

7. 20 octobre 2025 à 15:24 UTCidentified

   FTP Imports are not processing in either environment

8. 20 octobre 2025 à 17:56 UTCidentified

   We are experiencing delayed notifications due to downstream providers. FTP Import performance is still degraded for both environments

9. 20 octobre 2025 à 18:51 UTCidentified

   There remain issues related to SFTP (AWS Transfer Family Service) that are still causing import issues.

10. 20 octobre 2025 à 20:08 UTCmonitoring

    We are continuing to see delays in sending Threat Warnings

11. 20 octobre 2025 à 21:00 UTCmonitoring

    Threat Warnings are operational and we are continuing to monitor the situation for Imports

12. 20 octobre 2025 à 21:04 UTCmonitoring

    All systems are back to operational status. We will continue monitor the situation.

13. 21 octobre 2025 à 09:09 UTCresolved

    This incident has been resolved.

1. 26 septembre 2025 à 15:02 UTCinvestigating

   Escalation messages are unable to send for some customers. All other message types are able to send. Our team is investigating the issue.

2. 26 septembre 2025 à 15:22 UTCidentified

   The issue has been identified and a fix is being applied.

3. 26 septembre 2025 à 17:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 septembre 2025 à 17:31 UTCresolved

   The incident has been resolved. Escalations function as expected for all customers.

1. 13 mai 2025 à 21:03 UTCmonitoring

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

2. 13 mai 2025 à 22:04 UTCresolved

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

1. 13 mai 2025 à 22:18 UTCmonitoring

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

2. 14 mai 2025 à 15:08 UTCmonitoring

   The backfill of the data is almost complete. Full threat warning coverage has been restored for the majority of customers.

3. 14 mai 2025 à 19:56 UTCresolved

   The backfill process has completed and full threat warning coverage has been restored for all customers.

1. 26 mars 2025 à 22:06 UTCidentified

   We have identified an issue that is preventing some users from being able to log in and are working on a fix.

2. 26 mars 2025 à 22:17 UTCresolved

   This issue has been resolved and all users should be able to log in as normal.

1. 11 mars 2025 à 17:49 UTCinvestigating

   We are currently investigating an issue that is causing some users to be unable to access the AlertMedia Dashboard.

2. 11 mars 2025 à 18:19 UTCmonitoring

   We are monitoring the issue, services are restored.

3. 11 mars 2025 à 18:58 UTCresolved

   This incident has been resolved.

1. 20 février 2025 à 19:31 UTCinvestigating

   We are currently investigating an issue that is causing user import via SFTP to be inaccessible for some customers.

2. 20 février 2025 à 19:37 UTCmonitoring

   We have implemented a fix for the SFTP issues we were experiencing and are monitoring the system as performance improves.

3. 20 février 2025 à 19:56 UTCresolved

   This incident has been resolved.

1. 13 février 2025 à 16:03 UTCinvestigating

   We are currently investigating an issue that is causing slowness in the AlertMedia systems

2. 13 février 2025 à 16:19 UTCmonitoring

   The system should be coming back to normal performance levels. We are continuing to investigate the issue

3. 13 février 2025 à 18:36 UTCresolved

   The incident has been resolved, all systems should be running as expected.

1. 28 janvier 2025 à 13:50 UTCinvestigating

   We are currently investigating an issue that is causing some voice notifications and incoming calls to Emergency Lines to fail.

2. 28 janvier 2025 à 14:11 UTCidentified

   We have identified the issue causing some voice notifications and incoming calls to Emergency Lines to fail and are working with our partners to resolve the issue.

3. 28 janvier 2025 à 14:58 UTCresolved

   This incident has been resolved. Voice notifications and incoming calls to Emergency lines have returned to normal.

1. 13 novembre 2024 à 13:29 UTCmonitoring

   Users are experiencing intermittent delays in loading map layers. The root cause is performance issues with the ArcGIS service (see https://status.arcgis.com/). We are monitoring the issue.

2. 13 novembre 2024 à 14:37 UTCresolved

   We are seeing recovery of our Visual Intelligence systems as ArcGIS reports the issue on their end has stabilized.

1. 26 septembre 2024 à 17:27 UTCinvestigating

   We are currently investigating an issue that is causing users to be unable to access the AlertMedia Dashboard.

2. 26 septembre 2024 à 17:38 UTCmonitoring

   The AlertMedia dashboard has returned to a healthy operational state. We will continue to monitor the fix in place to ensure continued performance.

3. 26 septembre 2024 à 17:53 UTCresolved

   This incident has been resolved.

1. 19 avril 2024 à 18:12 UTCinvestigating

   We are investigating an issue with Imports and group updates.

2. 19 avril 2024 à 18:52 UTCidentified

   The issue has been identified and we are working on a fix

3. 19 avril 2024 à 20:09 UTCidentified

   We are continuing to work on implementing the fix for ongoing performance issues with imports.

4. 19 avril 2024 à 20:41 UTCmonitoring

   The fix has been deployed to production, and we're seeing the system recover. We will continue to monitor and update this page once all systems are confirmed to be recovered and stable.

5. 19 avril 2024 à 21:00 UTCresolved

   This incident has been resolved.